WHOLE OF PRACTICE SEMINAR

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tomorrow with a smile?

COMMUNICATION• So many ways to communicate

Email• From:

Sent: Friday, 6 June 2014 2:15 PMTo: zimendo_receptionSubject: Re: Contact us message

• • Hi XXXX• Thanks very much. • Will you be able to guide me how much I can expect

for the reimbursement from Medicare and Medibank Private. If you can give me the item codes, I can also speak to Medibank Private.

• Secondly, I have taken an appointment for Tuesday 17th June in the afternoon for consultation.

• I take medications for Blood Pressure, Blood Thinners and Cholestrol. Do I need to bring them with me.

• Regards•

Sent from my iPhone

On 6 Jun 2014, at 2:57 pm, "zimendo_reception" <zimendo_reception@netspace.net.au> wrote:Dear XXXX

That is fantastic news. We look forward to meeting you on Tuesday 17th June. I have attached the a form with the most likely used item codes for you to check with Medibank Private how much you will get back (generally approximately 20% if you have the highest band of extras).Unfortunately Medicare do not refund any dental work. As for your medications, I will not need to see them just a list of what you are taking. With best wishes Carly Personal Assistant

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The MOST important of all

Stay patient focussed

FRONT DESK

• Practice the art of small talk

• In a world of constant digital connection some individuals have lost the art of small talk. Small talk is the ability to have a conversation with someone in a friendly atmosphere while avoiding arguments and touchy subjects. This skill is a great way to get to know someone, make a good first impression, and build self-confidence.

• You can use your lunch hour to practice the art of small talk in many ways. Perhaps you don’t even leave the office but decide to have a chat with your co-workers. Even this can show management that you’re social, engaged, and a team player.

• If you’re not sure where to start the University of Oklahoma has a great guide on practicing the art of small talk.

What style of communicator are you?

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"I should have done better."

• Successful people don't expect to be perfect, but they do think they can always be better.

• So think back on your day. Think about what went well. Then think about what didn't go as well as it could have and take ownership. Take responsibility.

• And promise yourself that tomorrow you will do a lot better.

Jeff Haden

So much to consider!

The 4 Cs of Diamonds

THE 4 Cs of COMMUNICATION

• CONCISE• COMPASSIONATE

• CLEAR • CONSISTENT

• Successful communication is the cornerstone of efficient

and effective practice