TangoworkChatbots for Internal Communications.

Why Chatbots Will Transform Mobile Intranets

Chris McGrath Founder, Tangowork Chatbots www.tangowork.com Twitter: @tangowork

It’s a software program that runs inside your messaging app. When you message a chatbot,

a computer responds.

What is a chatbot?

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Tangowork IntraTeam Event Bot

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Google Allo Google Assistant

It’s a UI that mimics speaking to a real human, whether by text or voice.

What is conversational UI?

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AI is advancing rapidly…

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AI is advancing rapidly…

Chatbots will completely replace mobile intranets. Why?

1No installation.

You don’t have to install chatbots. The underlying messaging app is already there.

2Instant upgrades.

No need to upgrade an app. Any upgrade happens on the server.

3Super-fast.

Conversational UI — especially when text-based — consumes very little bandwidth.

4Read in minutes.

Push notifications are always turned on for messaging apps. 90% of text messages

are read in 3 minutes.

5Easier to read.

The medium forces brevity. Short messages are fast and easy to read.

6Easier to write.

The medium forces brevity. Short messages are easy to write.

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CNN Bot Tightly edited news

7Accessible.

Text- and voice-based UI works brilliantly for users with disabilities.

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8Works without internet.

SMS-based chatbots work without internet on 4.5 billion mobile phones worldwide.

6 Ways Chatbots Are Being Used

Use case Example

Personal assistant Google Assistant

Subject matter expert Visabot

Engagement Whole Foods

Purchasing Sephora

Finance TransferWise

Information consolidation Tangowork

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Personal assistant Google Assistant

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Subject matter expert Visabot

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Customer Engagement Whole Foods

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Purchasing Sephora

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Banking TransferWise

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News / Info consolidation

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9Easy to use.

No interface is simpler than chronological speech bubbles.

0 10 20 30 40 50 60 70 80 90 100

Computer skills in Scandinavia

Can’t use Terrible Poor Medium Strong

Source: https://www.nngroup.com/articles/computer-skill-levels/

You are here

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You are not your users. 93% of people can’t use this.

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Even on mobile it’s difficult for most users. There are dozens of places to tap.

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Everyone understands chronological speech bubbles. Chatbots will enable intranets that, finally, everyone can use.

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chris@tangowork.com www.tangowork.com

TangoworkChatbots for Internal Communications.

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