Post on 12-Feb-2017
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FAQsFortheNewODN
WhyhastheDigitalReplicaEditionchanged?Answer:Theprogramminglanguagesusedontheinternetareconstantlybeingupgradedtosafeguardourpersonalinformationwithbettersecurityandtoimprovethequalityoftheexperience.TheDigitalReplicaEditionwasoriginallydevelopedinFlash,atechnologyandprogramminglanguagethatisbeingphasedoutforperformanceandsecurityreasons.ItisbeingreplacedbyaHTML5.FormoretechnicalinformationGoogleFlashvs.HTML5.HMTL5offersanumberoftechnicalandfeatureadvantagesovertheoldFlashbasedtechnology,especiallyaroundsecurityandperformancebutalsowithdevicecompatibilityacrossDesktop,Tablet&Mobiledevices
DeviceandPerformanceIssues
Thenewversiondoesn’tworkonmytablet?Answer:Ifyouhaveanoldertabletordevice,sorrytosaythisisthewayoftheinternetworldthesedays.It’saconstantbattletokeepupwiththechanges.Almostallsoftwareisbeingconstantlyupgradedtostaycurrentwitheverchangingtechnology.Nodifferentthenthechangeswehaveseenincarsoverthelast50years,acceptwithsoftwareitwasthelast5years.
IssueswithtakeoveradsoniPhone6Answer:Thisissuecouldbeacoupleofdifferentissues.
WhenItrytoaccessthereplicaeditionafullscreenadappearsandIcan’tcloseit.WhenItryto,Iamtakentotheappstoreortoanothersite.WehaveverifiedthatthereisamaliciousadnetworkinjectingadsthattakeovertheentirescreenbeforetheeEditionapplicationloads.TryingtoclosetheadresultsinusersbeingdirectedtotheiOSappsstoreorotherunrelatedwebsites.Weapologizeforthisinconvenienceandthisisanissuethatplaguesothermobilewebapplicationprovidersaswell.Thisisnottheexperienceweintendedandweareworkingwithour
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advertisingtechnologyproviderstoeliminatethisissueasquicklyaspossible.ItseemstobecurrentlylimitedtoiOSdevices,especiallyiPhone6users,butthatmaychangewithtime.
TOCandLeftrailadareinthewayandIcan’tcloseitThismaybeanissuewiththeleftrailadnotclosingquicklyandthereadercan'tseethe"X"toclosetherail.We'vetriedtomakethatXasprominentaspossible.Wewillcontinuetotestthisissuetofindasolutionassoonaspossible.
IamhavingproblemsviewingtheresponsivesiteoniPad?
Whenreadersmaybeexperiencingissueswiththeirtabletdevices,particularlyiPads,thefirststeptheyshouldusetotroubleshootistocloseoutunusedopenapplicationsoperatinginthebackgroundandthenrefreshthepageinthebrowser.Thatmaysolvetheproblem.
OniPads,backgroundappsarenotsupposedtoconsumeanyCPUormemoryresourcesbutoftendoso.Thismaybehelpfultoremedyrapidbatterydepletionandslowapplication/webbrowserperformanceinotherappsaswell.
IfIhaveaproblemwiththenewWindows10withtheEdgeBrowserwhatinformationdoesOliveSupportprovide?Answer:Windows10andtheEdgebrowserhaverecentlybeenreleased.Introubleshootinganyreportedissues,thefirststepwouldbetoconfirmthatEdgebrowserversion20.10240.x.x(orhigher)isinstalledandifnot,tohavethecustomerupgrade.Somemaybeusingbetaversions,whichwedonotclaimtosupport.
Afterthat,determinewhatthedeviceresourcesmeetthespecificationsoftheOS
• Processor:1gigahertz(GHz)orfasterprocessororSoC• RAM:2gigabyte(GB)for32-bitand64-bit(4GBrecommended)• Harddiskspace:16GBfor32-bitOS20GBfor64-bitOS• Graphicscard:DirectX9orlaterwithWDDM1.0driver• Display:minimum800x600• InternetConnectivity:Broadband(256kbpssustainedorgreater)
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Capturingallthisinformationwillhelpanytroubleshootingprocessandmayrevealtherootcauseoftheissue.Ifthecomputerisolderorunder-resourced,closingotheropenprogramsmayhelpfreeresourcesandimproveperformance.
SmallDevicesMissingtheTopScreenToolbarQuestion:Somesmalldevicesmissingthetopscreentoolbar-onaniPodTouch,andother‘small’devices,thetopofthescreentoolbardisappearsanditdoesn'treturn.
Answer:Thisisaknownbugthatwe(OliveDevelopment)aredevelopingafixfor.ItwasinitiallyfixedforiPhone6,butR&Disworkingtomakesureitfixesallsmalldevicesand,oncethey'resatisfiedwiththefix,theywillimplementitinourtemplatesandapplythefixtotheODNsites.
Thenewsoftwarekeepscrashingorisveryslowonmytablet.Answer:Mostoftheseissuesseemtoberesolvedbydownloadingthelatestversionupdatesofyourdevise’soperatingsystemsoftware.Monthsoftestingwentintothissoftwarebeforeitwaslaunched.Becauseofthespeedofchangeintechnologytodaytheresponsibilityofhavingthemostcurrentsoftwareiswiththedeviseowner.Thiscouldalsobeattributedtonumerousappsrunninginthebackgroundofthedevice.
Whywon’ttheneweEditionloadonmyKindleFireAnswer:TheolderKindlefireshadadefaultwebbrowser(Silk)thatdoesn'tworkwellwithmanydifferentwebapplicationsincludingthenewODNsites.Kindle'sSilkbrowserdoesnotalwaysworkwellwithfullycompliantHTML5sites.WealsotestedaKindleFireHD(abouttwoyearsold)andtheODNsiteperformedbetterthere.
OlderPCissues-Browserse.g.:WindowsVISTAwithIE9Question:WhenIopenanemailonmyWindowsVistawithIE9browser,itopensintheoldversion(ODE).
Answer:UntilallbrowsersareHTML5compliant,theoldreplicaversion,ODE,willremainastheback-upapplicationandthereshouldbeanautomaticre-directtothatoldreplicaifyourbrowserdoesnotsupportHTML5.Eventually(est.late2016)thatredirectwillbegoingawaysopleaseupgradeyourbrowserassoonaspossibletothemostcurrentversion.
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SamsungS6NativeBrowser–HowtoCleartheCacheQuestion:HowdoIclearthecacheinmySamsungS6NativeBrowser?
Answer:Thebestwaytodeterminehowtocleartheircacheistosearchtheinternetfor“HowdoIclearmycacheonmy{mobiledevice}{browsertype}?”(Forexample,“HowdoIclearmycacheonmySamsungS6nativebrowser?”)
ViewingIssues–ClearingCache–Cookies&JavaScript–SecuritySettings
Whenareaderishavinggeneralproblemsviewingthee-editionAnswer:
Pleasehaveyoursubscribercheckthesethings:
-Pleaseclearyourbrowsercacheandreload(tryagain).It’spossibleyouhavecachedsomethingcorrupt/brokenthatiscausingtheproblemandasimplerefreshmayresolvetheissue.
-MakesureyourbrowserhascookiesandJavaScriptenabled
-Makesureyourbrowserdoesnothavesecuritysettingssethigherthantypicaldefaults.Thismayincludehavingtoaddthedomain“http://digital.olivesoftware.com”asa“trustedsite”
-Makesureyourcomputerisfreeofvirusesandmalware–besuretorunyourantivirus/antimalwaresoftwarechecksonaperiodicbasis.Conversely,ifyourantivirusapplicationsruncontinuously,thiscansometimesimpacttheperformanceoftheeEditionapplication.
-Trydisablinganyunusedbrowseradd-onsandseeifperhapsoneofthoseisinterferingwiththeODN’soperation.
WhyisODEBeingServedversusODNAnswer:Thismayhappenformanydifferentreasons.Someidentifiedaboveandothersmayinclude:
·IfthereaderaccessestheeEditionviabookmarks(regardlessofdevice),ItwillbringuptheODEorOMV
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·Ifthereaderisusinganon-HTML5compatiblebrowser(e.g.:IE9)itwilldefaulttotheoldODE(thenewODNrequiresanHTML5compatiblebrowser)
BrowserCacheClearingAnswer:It’spossibleyoursubscribershavecachedsomethingcorruptandthatiscausingproblems.Also,someusersmayneedtocleartheirlocalbrowsercachetomakesurethey'renotseeinganyoldincompatiblecode.So,pleasehaveusersexperiencingproblemscleartheirbrowsercache,restarttheirbrowsers,andtryagain.
Thebestwaytodeterminehowtocleartheircacheistosearchtheinternetfor“HowdoIclearmycacheonmy{mobiledevice}{browsertype}?”(Forexample,“HowdoIclearmycacheonmySamsungS6nativebrowser?”)
HowtoPrintCrosswords,OtherGames&Articles
HowdoIprintcrosswordsorothergames?Therearetwowaystoprintthecrossword.
Option1)Printfromthearticleview:Doubleclickonthecrosswordpuzzletoopenitinarticleviewandthenyoucanusetheprinticonfromthatpage.
Option2)Cropitoutofthepage.Navigatetothepagewherethecrosswordislocated.Inthemenubar,atthetopofthescreenondesktoporundertheexpandinghamburgermenuontabletandmobiledevices,mouseoverthe“Download”icon(sometimeslabeled“DL”itisthesquarewithanarrowpointingintoit).HoveringoveritshowsadropdownmenuandthesecondtothebottomoptionshouldbePDFCrop.
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ChoosePDFcropandanewwindowopensshowingthepagegreyedbackwithawindowoverit,highlightingsomepartofthepage.Dragthatwindowoverthecrossword.Youcanstretchitorshrinkitbyclickinganddraggingtheedgesandcornersofthebox.
Whenyouhaveitpositionedcorrectly,clickthe“GetPDF”buttoninthelowerrightofthepage.
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ThecroppedareaofthatpagewilldownloadtoyourdesktopinaPDFdocumentformat.OpenyourPDFandprintitfromthereasyouwouldanyotherPDFdocument.
Itseemslikealotofstepsbutitreallyistheeasiestwaytoclipandprintitemsfromthepaper.
ProblemsprintingCrosswordPuzzles:Issue#1–PrintsonmultiplepagesAnswer:OliveSupportaddedacheckforthesizeofthecrosswordimage.Thismeansthatifanimageentity(likethecrosswordoranotherpuzzle)isbiggerthanthepage,theuserwillbepromptedwithapopupmessageandaskediftheywouldliketoresizetheimagetofit1page.
CrosswordPuzzlePrintingIssue#2–DidNotBringUpTheCrosswordIdouble-clickedonthecrosswordbutitbroughtuponlytheSudokupuzzle.
Answer:Morethanlikelythee-editionwasrepublishedtofixacorrection.Becauseeditionsaregloballycached,whenarepublishoccurstherewillbeabriefperiod(usuallynomorethan10minutes)whentheoldcacheddataandthenewdatadon'tquitemesh.Whenarepublishhappensthereaderwillneedtocleartheirlocalbrowsercacheaswell.
SingleArticlePrintingQuestion:HowdoIprintjustwhatIwantfromthedigitaledition?Atravelpieceorrecipe,etc.thatonemightclipfromtheactualpaper.Thewholepageistoomuchfor81/2by11papereveninlandscape.Usuallythe4or5columnsinthepaperprintas3andahalf.HowdoIprint?
Answer:Therearetwomethodsusedtoprintasinglearticle.
Thefirstistodoubleclickontheheadlineorbodyofthearticleyouwishtoprint.Thisshouldbringupthecompletearticleinatextbasedviewcalled“ArticleView”.WhileinArticleView,selecttheprintbuttonfromthetopmenu.Thiswillallowyoutoprintthearticletothedeviceofyourchoice.
TheotheroptionistousethePDFcropfunctiondescribedinthe“howtoprintthecrosswordQ&A”item.
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PageandSectionNavigation
PageTurningQuestion:HowdoIflipthepages?
Answer:Thereisanarrowbuttonnearthebottomrightofthescreenthatadvancesthepages.Thereisalsoanarrowonthebottomlefttoflippagestheotherdirectiononceyouarepastpage1.
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Youcanalsohorizontallyswipebetweenpagesifyou'reonatablet,phoneorothertouchenableddevice.Ondesktopsandlaptops,youcanalsoclickanddragtotransitionbetweenpagesbutthiscansometimesbeawkwardortheappmaygetconfusedwithazoomin/outclickevent.
Whathappenedtothecurl/swipeinthecornertoturnthepage?Answer:Wehavehadmanyrequestsfromreaderstobringthisnavigationfeatureback.Olivesoftwareourpartnerisworkingtoincludethisonthenextreleasebeforetheendofthethirdquarterof2016.
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HowdoInavigatebetweensections?Answer:Therearemultiplewaystonavigatesections.
1) Youcanusethe“breadcrumbs”menuatthebottomleftcornerofthescreen.Whenyouarelookingatthebottomlefthandcorner,youwillseeFrontPage>displayed.Byclickingonthewords“FrontPage>othersectionswillthenbedisplayed.
2) Youcanmovetothesectionswiththetableofcontentstoolintheleftrail(maybecollapsedonmobiledevices,toexpandclickthetransparentblue“Contents”tabontheleftsidetoexpandit)
3) Youcanalsousethethumbnailoptionthatcanbeopenedbytapping/clickingthedarkgreytabatthebottommiddleofthepage.
HowdoeseachtheTableofContentsfunction?Answer:TherearetwoTableofContentsfunctions.
Thefirstiscalledthe“Breadcrumb”menuandislocatedinthebottomleftcornerofthee-edition(placedwhereyourthumbswouldlikelybewhenusingamobiledevice).Thetableofcontentsworksbyfirstselectingthesectionyouwanttoreadinthefarleftcornerofthepage.Clickonthatsection.Thenameofthesectionislistedinthebottomleftcornerandthepapernavigatesthetothatsection.
Moveyourmouseoverthetexttorightofthesectionnameanditgivesyoualistofallthearticlesinthatsection.Tapping/clickingonanyofthosearticleswillnavigateyoutowherethatarticleappearsandhighlightitonthepage.
ThesecondotherTableofContentsisintheexpandingleftrail(whichautocollapsesonmobileandtabletdevicestosaveroom…youcanclickthetabtomakeitre-appear).ThisTableofContentsworksthesameasthebreadcrumbsTOCbutisoriented
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vertically.Clickingonanysectionnamewillrevealallthearticlesinthatsectionandwillnavigatethepageviewtothefirstpageofthesection.Tappingonanyoneofthosearticleswillnavigatethepageviewtothatarticleandhighlightitonthepage.
Expanded:
Lastly,youcanusethepagethumbnailfunctionlocatedatthebottomcenterofthepage.Whenthereplicaeditionfirstopens,thethumbnailsareshownandcloseintoatabatthebottomcenterofthepage.Tappingonthistabwillopenthethumbnailsdrawerandyoucanscrollhorizontallytoeachpage.Tonavigatetothepage,clickthethumbnailofthatpage.
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ScrollingandFlippingPagesonaPC
Howdoyouscrollthroughthepagesin2-pageviewwhenreadingonacomputer?Answer:Youchangeyourpageviewyoucanstillscrollthroughthepaper.Usethepageoptionsintheupperrightofthepage(totheleftofthebell)whichwillallowyoutochangehowthepagesaredisplayed.
Yourchoicesare“FittoHeight”,“FittoWidth”,“Fittwopages"or“FullScreen”options.Eachofthesearesinglepageoptionsexceptfor“FitTwoPages”.
Intwopageviewyoucanscrollthroughthepaperandwhenyouseeanarticleyouwanttoread,youcanclickoncetozoomin(clickingagainwillzoombackout)ordoubleclickittoopenitinanewwindow.
WhyDoISeeAGreyOverlayScreenWhenIFirstOpenTheReader?Answer:Whenyoufirstopenyoure-editionreader,youwillseeascreenwithwhiteareasthatdescribesthemenus,Iconsandareasoftheapplication.Thisisanintroductoryscreendetailinghowtoaccesssomeofthenewkeyfeaturesofyourreader.Youcanclosethisscreenatanytimebysimplyclickinganywhereonit.Youcanbringuptheoverlayatanytimebyclickingonthe“?”symbolatthetopofthepage.
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HowdoIaccesspasteditions?Answer:Youcanaccessthepast30daysofpapersbyclickingonthecalendariconintheupperleftcornerofthescreen.Thecalendariconisjusttotherightofpaper’slogo.YoumayalsousetheSearchfeatureforspecifickeywordsordates.Thereare10yearsofpasteditionsavailableinourarchives.
iReaderApp(nativeiPadapp)–HowtoClearCacheorLogout
HowdoIclearthecacheinmynativeiPadiReaderApp?HowdoILogout?
Answer:TologoutoftheiReaderapponyouriPad,ortoclearcache,pleasedothefollowing:
1. GotoiPadSettings
2. Findtheappinthelistontheleftandselectit
3. Intheright-handpane,set“Enablesignout”to“on”
4. Launchtheapp
5. GotoRecentIssues
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6. ToClearCache(deleteoldstorededitions,etc.),tapinthelowerleftcorneruntilyougetapopupthatsays,“ClearCache?”Hit“Clear”;theappwillclose
7. ToSign-out,tapinthelowerrightcorneruntilyougetapopupthatsays,“SignOut?”Hit“SignOut”;theappwillclose
8. Restarttheapp
9. YoucanalsochangethenumberofissuesstoredintheiReaderappfromtheiPadsettings.
HowtoShareArticles
HowdoIsharearticles?
Doubleclickonthearticleyouareinterestedinsharingandyoucanseeitinarticleview.Acrossthetopofthearticleviewpresentation,youmaythenchoosetoshareviaemail,FacebookorTwitter.