Militarise IT For DevOps SuccessJohn Rakowski, Director of Technology Strategy

“Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC

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“You Never Know Where You Are Going Until You Know Where You Have Been” Will Smith, Will2k

http://i.huffpost.com/gen/1232576/images/o-WILL-SMITH-facebook.jpg

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Two sides to measurement

Monitoring Metrics

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Agenda

• Measurement and monitoring• Introducing situational awareness and OODA• Three capabilities to speed up OODA

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What do we need to monitor?

Infrastructure

Databases

Applications

Users

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Understanding the context

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Applications are complex

Fast Release

Loyalty

Engagement

Revenue

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Performance really matters

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Performance really matters

11.6 seconds

24,000 releases

300 releases

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Understanding the consequences

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Understand the consequences

8th July 2015

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How many enterprise monitoring products would you estimate your IT org owns?

65% have more than 10 products!

Source: EMA and AppDynamics Monitoring Survey, May 2015 , sample size = 302 IT professionals

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Many tools equals “proactive” monitoring?

19% 44%

Source: EMA and AppDynamics Monitoring Survey, May 2015 , sample size = 302 IT professionals

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Monitoring tools usually focus only on one metric

MTTR

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Mean Time To Innocence

COSTPEOPLE | INFRASTRUCTURE

BRAND LOYALTY

THE WAR ROOM

£ is down

business

Network Not the DB ?? REVENUE

“Your app is slow!”

web database network

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But the big issues are…

1/3Issues reported by end

users

77%Issues require 5+ people

hours to resolve

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Source: http://thenextweb.com/wp-content/blogs.dir/1/files/2011/04/We-waited-30-min.jpg

Complaints like this are no more…

Application failures are very public in the software defined business

20

“Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC

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Agenda

• Measurement and monitoring• Introducing situational awareness and OODA• Three capabilities to speed up OODA

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Embrace situational awareness

“Knowing what is going on so you can figure out what to do”

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Operate fast via OODA

Source: http://www.toledoblade.com/World/2003/03/22/Air-Force-pilot-s-ideas-shaped-modern-military-strategy.html

• Observe• Orient• Decide

• Act

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OODA explained

Observations Decision Act

Traditions

New Info Past Exp

GenericHeritage

Analysis Synthesis

Observe Orient Act

Unfoldingcircumstances

Environment

Feed Forward

Feed Forward

Feed Forward

Feed Back

Unfolding interaction

Analytics DecideMonitoring

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OODA applies across the organisation

Arch App Dev

Test/Release Ops

Plan and Design

Build Quality Assurance

Support

Business

MarketingProd Mgmt

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Agenda

• Measurement and monitoring• Introducing situational awareness and OODA• Three capabilities to speed up OODA

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Three capabilities to speed up OODA

SEE ACT KNOWObserve and Orient

Feedback and Optimize

Decide and Act

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Unified monitoring1) Transaction tracing and mapping

3) Application topology and visualization

4) Application monitoring

5) End User Experience Monitoring (EUEM)

6) Infrastructure Monitoring

7) Database monitoring

SEE

2) Business Transaction understanding

DevOps Collaboration

Automation On Emerging Issues

Compare Application Releases Easily

Ability to Collaborate In One Console

ACT

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KNOW App-centric analytics

Performance Engagement

Value

OptimiseOODA

Top Product Categories

Customers by Tier

Average Response Time

£232,390Revenue Top Products

Revenue by cities

Customer breakdown

Total Revenues

Top Cities

Performance of every transaction

Optimise observe and orient

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Optimise continuous delivery

Application Revenue

ApplicationResponse time

agilerelease 1

agilerelease 2

agilerelease 3

£44,499 per min

3.1 sec 1.9 sec

£54,499 per min

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See, Act, Know across the organisation

Arch App Dev

Test/Release OpsBusiness

Customer Needs, Customer Feedback, New App And Release Information, New Feature Information, Bug Fix Info etc

Revenue Per Release, Customer Engagement, App Performance Information, Device Information, Crashes etc,

“Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC

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Conclusion

Source: http://i.ytimg.com/vi/9m35k2VLnlY/maxresdefault.jpg

• Measurement equals monitoring and metrics• Do you current monitoring tools provide situational

awareness?– Observe– Orient– Decide – Act

• Think See, Act, Know for situation intelligent response