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© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Mobile CollaborationExtending Collaboration Tools to the Mobile Worker
Tim Stone
Head of Collaboration Solutions
European Markets
tstone@cisco.com
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
Market Drivers and Mobility Trends
The Mobile Workspace
Mobility Solutions
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Distance Yourself From Competitors
Business Imperatives In A Challenging Economy
Drive True Customer Intimacy
Unlock Employee Potential
Save to Invest
Transition To A Borderless Organisation
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Mobility is Key to Business Communications 878 million mobile workers worldwide by 2009 - IDC
Mobility is 25–30% of telephony budget– $130B in 20085
28% of employees use their cellular phone as the primary work phone1
50-80% mobile calls made within the enterprise are between employees2
22-40% of mobile calls made within the enterprise are made next to a desktop phone3
Dual Mode (WiFi/Cellular) handsets expected to reach over 29m units by 20096
1IDC, 2Intel, 3Ovum/BT, 5VisionGain, 6Infonetics
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Unified CommunicationsFixed and Mobile
Telephony and video
Messaging
Presence
Rich MediaConferencing
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Agenda
Market Drivers and Mobility Trends
The Mobile Workspace
Mobility Solution
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Culture TechnologyProcess
Collaboration is the Platform for Business
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
The Network Is The Platform For Collaboration
Where are you?
Are you available?
What are your credentials?What are you doing?
Who are you? What device do you prefer?
What’s your title?
When’s your next meeting?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
The Unified Workspace
Devices
Networks
OperatingSystems Business
Applications
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Collaboration Architecture
Workspace Devices
Policy
Applications & MashupsiGoogle, Web Sphere,
SharePoint, etc. Custom Applications WebEx Connect
Security
LOB Apps that integrate SOA services
CallControl
Voice File Mgmt
Video Directory & Identity
DataSharing
Presence& Location
Routing& Queuing
IM & Chat
CustomData
Web Services
Intelligent Network (On Premises + On Demand)
SAP Wiki Custom SOA App
Personal Prod Docs
LOB Application
HR Application
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Agenda
Market Drivers and Mobility Trends
The Mobile Workspace
Mobility Solutions
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco Mobile Unified Communications
Portability Campus Mobility802.11 a/b/g
Wide-Area MobilityGSM/CDMA +
GPRS/Edge/EVDO
Tel
eph
on
yU
nif
ied
C
om
mu
nic
atio
ns
IP Communicator
Cisco Unified Personal
Communicator
Cisco 7920/21
Extension Mobility Dual Mode Phones
Cisco Unified Mobility
Cisco Partner
Cisco Unified Mobile
Communicator& Webex
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Matching the Technology to the Role
Campus Mobile
Ap
pli
cati
on
Dev
ice
Op
tio
ns
Infr
astr
uct
ure
Personal Communicator (for laptops)
Mobile Communicator (for smart phones)
IP Phone
Wireless IP Phone
Dual Mode Device
Voice Ready Wireless Network
Virtual Office
Single Number Reach
Tele-worker
Road Warrior
Field Force
Knowledge
Worker
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Extends Single Business Number to multiple devices
Single Business Voice Mailbox
Access to corporate dialing plans from multiple devices
Manual Handoff between Enterprise and Mobile Networks for call continuity
No mobile operator changes required
Direct Mobile access for LCR
Single Number Reach
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Application Vision
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Mobile Unified Personal Communicator Demo
Client for Smart and Feature Phones
Symbian, BREW, Windows Mobile, RIM
Corporate Directory and Voicemail
Meeting Place Notifications
Least cost routing
Presence
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Dual Mode Solutions for Enterprise
In Enterprise WLAN, operates as an IP Phone
In public GSM network, operates as a GSM phone
Nokia
Cisco SCCP client on Nokia dual-mode E-series
Extends PBX features to phone
Nokia E71 Nokia E61 Nokia E61i Nokia E66Nokia E51
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco WebEx Meeting Center on Smartphones
Browser based access to meetings
Integrated audio and web conferencing on 3G or WiFi
Operating Systems BlackBerry
Symbian
Windows Mobile
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Attend a scheduled WebEx meeting on the iPhone
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View presentations, applications and desktops with live annotations
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Click to Chat
Meeting Info
Mute/Unmute
View Content
On a Mobile Device
On a Computer
* Requires a host account
Pass the Ball*
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Case Study: City of Maastricht, Netherlands Dual Mode Solution with NokiaBusiness Overview and Challenge Communications Infrastructure for new Government building Implement Mobile working Limited desk space
Solution 900 Nokia e Series Dual Mode Phones Nokia Intellisync Call Connect Cisco Unified Communications Manager Unified Wireless Infrastructure
Benefits Improved Citizen Response Improved employee collaboration Reduced office space
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
SERVICIO DE SALUD DE CASTILLA-LA MANCHA (SESCAM)
Business Overview and Challenge• Deliver healthcare to over 1.8 million citizens • Need to find a reliable, flexible replacement for traditional forms of communication• Desire to improve location of vital hospital equipment and personnel
Solution• Unified Communications and Wireless network• 450 fixed and 140 wireless IP Phones• Nokia E61 and E65 series mobile handsets for dual-mode use.• Single Number
Benefits• Cost reduction running VoIP.• More responsive services to patients.• X Ray and Electronic patient records on PDA• RFID tagging of equipment and patients
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Collaboration is the Next Wave of ProductivityFixed and Mobile
CollaborateConnect Communicate
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25