Post on 17-Jan-2017
transcript
WORKPLACEDESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
a better way to understand people and industry needs for the 21st century demands
HOW MANY OF THESE WORDS DO WE LISTEN THROUGHOUT THE DAY?
RELATE THEM TO SPACE?
FROM THE DESK TO THE EXPERIENCE
TO PRODUCTIVITY
TO CONNECTIVITY
IF NEW CUSTOMER NEW EMPLOYEE
UNDERSTANDING
NEW NEEDS NEW NEEDSDESIGN RESEARCH &
ETHNOGRAPHY
USER EXPERIENCE
NEW
OF
THROUGH
PHYSICAL ENVIRONMENT WORKSPACE WELLNESS / WELLBEING
EXPERIENCE
AT WORKPLACE?
PEOPLE
UNDERSTANDING & ENVISIONING
EXPLORING & DISCOVERING
IDEATING & CO-CREATING
TESTING & LEARNING
IMPLEMENTING & KEEP LEARNING
BY
OBSERVATION - LEARNING - IMPROVEMENT
CONTINUOUS
RELATIONSHIPS
FUNCTI
ONS
BEST PRACTICES
UNDERSTANDING & ENVISIONING
TOGETHER
PLANNERS
FACILITIES
ARCHITECTS
INTERIOR DESIGNERS
CONTRACTORS
REAL ESTATE
RECEPTIONIST
CONCIERGE
MANAGERS
SERVICES
IT
SECURITY
ADMINISTRATION
EMPLOYEES
FINANCES
SUPPLIERS
COMMUNICATION
HHRR
CUSTOMERS
PARKIING
UNDERSTANDING & ENVISIONING
TOGETHER
MAPPING THE
CHALLENGE
MAPPING THE PROBLEMS
MAPPING CAUSES & EFFECTS
MAPPING RELATIONSHIPS
MAPPING THE FUTURE
MAPPING STAKEHOLDERS
PERSONAS
PRE-MORTEM ANALYSIS
MAPPING THE “MUST”
MAPPING MAIN
QUESTIONS
EMPLOYEES
MAPPING THE BUSINESS CORE
EXPLORING & DISCOVERING
TOGETHEROBSERVATION UTILIZATION
1 TO 1 CONVERSATIONS
GROUP CONVERSATIONS
CULTURAL PROBES
DIGITAL DIARIES
POLLS
MULTIDISCIPLINARY EXPERT CONVERSATIONS
TREND ANALYSIS
NETNOGRAPHY
THE BUSINESS CORE
FIELD STUDY
ANALOGOUS ANTAGONIC
WORKPLACE SURVEY
Ω
NOT TO COPY ANOTHER ENVIRONMENTS
BUT TO CREATE A
USER JOURNEY MAP BASED ON REAL NEEDS
UNIQUE
CO-CREATING
DESIGN ARCHITECTURAL
BRIEFFOR A REAL TIME, BUDGET & RESOURCES
ALINED, APPROVED & DIRECTIVE
TESTING, LEARNING, IMPLEMENTING
KEEP IT FLEXIBLE
KEEP IT CONNECTED
KEEP IT SIMPLE
KEEP IT AGILE
STAY TUNED TO
USER NEEDS
KEEP IT FEASIBLE
KEEP IT VIABLE
KEEP IT MANAGEABLE
RAPID PROTOTYPING
ROLEPLAY
LEGO SERIOUS
PLAY
EMPLOYEES
STORYBOARDING
TESTING, LEARNING, IMPLEMENTING
1 TO 1 SCALE MODELS
AND ALWAYS COLLECTING DATA
SYSTEMIC ROLEPLAY
EMPATHY ROLEPLAY
INTEGRATING
CULTURE
TECHNOLOGYBUSINESS
SOCIETY
DESIRABILITY
FEASIBILITYVIABILITY
SUSTAINABILITY
PROCESS
WORKPLACEDESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
we simpli fy complexity
we make sense o f
ambiguity
we integrate and connect
we add value and meaning to the employee experience
we implement a work experience
we contribute to the happiness and
empowerment of people
we pract ice empathy,
communicat ion & col laborat ion
we design and bui ld a place for people to
fee l happy to
innovate and grow
the business
THE FUTURE OF WORKPLACE DEPENDS ON WHAT WE DO AND HOW WE
DO
TODAY
THANK YOUMIREYA JUÁREZ
STRATEGIC DESIGN www.mireyajuarez.com
@mireia_juarez