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@annaploskonos, 2014
@DOsterwalder, 2014
Workshop: FACILITATING THE GROUP DESIGN THINKING PROCESS
IAF EMENA 2014 Annual conference 3-5 October, 2014
Copenhagen, Denmarkhttp://facilitationreloaded.com
@annaploskonos, 2014
@DOsterwalder, 2014
@annaploskonos, 2014
@DOsterwalder, 2014
What do you think of DESIGN THINKING so far?
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@annaploskonos, 2014
@DOsterwalder, 2014
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CREATIVE PROBLEM SOLVING PROCESS
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@DOsterwalder, 2014
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CONTEXT MATTERS
http://facilitationreloaded.files.wordpress.com/2014/07/bojesen-middag.jpg
How was your conference experience?
@annaploskonos, 2014
@DOsterwalder, 2014
DESIGN CHALLENGE:Rethink your conference experience
and create new solutions for the future
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@DOsterwalder, 2014
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Why
are y
ou go
ing to
a
confe
renc
e? W
hat d
o you
try
to ac
compli
sh?
Wha
t cou
ld yo
u imag
ine fo
r
the fu
ture?
Make y
our id
eas t
angib
le
CO-CONFERENCING
@annaploskonos, 2014
@DOsterwalder, 2014
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Needs: use verbs (things you are trying to do)
Solutions: use nouns
DISTINGUISH BETWEEN NEEDS AND SOLUTIONS
from the design theory
@annaploskonos, 2014
@DOsterwalder, 2014
ME 216A: ADVANCED PRODUCT DESIGN NEEDFINDING
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Michael Barry uses the following example:
“If I asked you to build a bridge for me, you could go off and build a bridge. Or you could come
back to me with another question: “Why do you need a bridge?” I would likely tell you that I need a
bridge to get to the other side of a river.
Aha! This response opens up the frame of possible solutions. There are clearly many ways to get
across a river besides using a bridge. You could dig a tunnel, take a ferry, paddle a canoe, use a zip line, or fly a hot-air balloon, to name a few. You can open the frame even farther by asking why
I want to get to the other side of the river. Imagine I told you that I work on the other side. This,
again, provides valuable information and broadens the range of possible solutions even more. There
are probably viable ways for me to earn a living without ever going across the river.”
@annaploskonos, 2014
@DOsterwalder, 2014
WHERE DO WE COME FROM?
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CONTROL SYSTEMS
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NON-MISTAKES ENVIRONMENT
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LINEAR THINKING
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?+?=10has an infinite number of solutions
5+5=?has only one right answer
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WE HADN’T LEARNTto ask questions that have many answers
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WE HADN’T LEARNTto imagine many solutions
How many uses can you think of for a paper clip?
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@DOsterwalder, 2014
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with such thinkingWe created FACTORIES
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We created CITIES
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We created PUBLIC SECTORS
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We createdHEALTHCARE SYSTEMS
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We created FOOD SYSTEMS
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MANY SOLUTIONS were designed badly
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We create our future!
Now we live in the DESIGN ERA
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@DOsterwalder, 2014
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We are creating NEW EDUCATION SYSTEMS with new paradigms
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@DOsterwalder, 2014
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We are creating a NEW HEALTHCARE SYSTEM to connect body and mind
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NEW MEDIA
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SHARING ECONOMY
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EASY FINANCE EASY FINACE
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HOW DO YOU SET A COURSE if the destination is unknown?
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FRAMES FOR exploration and experimentation
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It’s like a GAME
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@DOsterwalder, 2014
FACILITATORS’ work
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Daniel Osterwalder’s Model
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DESIGN PROCESS is like A ROLLER COASTER - emotions up and down
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WHICH SKILLS AND MINDSETS do team players need for a design project?
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MINDSET
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OPENNESS: smell, touch, taste, observe, listen, ask, hear, feel...
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MINDSET
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Able to find the RIGHT QUESTIONS.
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MINDSET
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Able to SUSPEND YOUR JUDGEMENT and LOOK BEYOND OBVIOUS.
@annaploskonos, 2014
@DOsterwalder, 2014
MINDSET
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Able to understand DIFFERENT POINTS OF VIEW,
see the BIG PICTURE and create common grounds.
@annaploskonos, 2014
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MINDSET
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Able to imagine and build SOLUTIONS HAVEN’T SEEN BEFORE.
@annaploskonos, 2014
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MINDSET
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Able to create CHEAP EXPERIMENTS in order to learn faster.
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@DOsterwalder, 2014
What are the CULTURAL ASPECTS for an innovation project?
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@DOsterwalder, 2014
CULTURE
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Leave your EGO BEHIND and start sharing and collaborating.
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@DOsterwalder, 2014
CULTURE
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Trust in KNOWLEDGE and CREATIVE CONFIDENCE of your
teammates.
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@DOsterwalder, 2014
CULTURE
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Consider IDEAS AS BUTTERFLIES.
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@DOsterwalder, 2014
CULTURE
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Consider MISTAKES AS A DOOR to new knowledge.
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CULTURE
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Be ready for a MOMENT A-HA!!! and SURPRISES. Ready to
change your opinion and challenge your beliefs.
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CULTURE
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CONNECTIVITY - embrace diversity and variety of people, ideas,
and points of view.
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SPACE MATTERS
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Use space as an instrument for facilitation
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CONTINUING DIALOGUE
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WHY do we need A FACILITATOR in the design process?
HIS/HER ROLE in this process?
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WHAT DO FACILITATORS DO in the design process, ACTUALLY?
THEIR TASKS?
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WHICH PROFESSIONAL SKILLS, KNOWLEDGE AND ATTITUDES do facilitators need?
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@annaploskonos, 2014
@DOsterwalder, 2014
What is the role of INTERNATIONAL ASSOCIATION OF FACILITATORS in this
process?
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@annaploskonos, 2014
@DOsterwalder, 2014
THANK YOU for contributing!
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