Post on 04-Jan-2016
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You’re never too old!
Newydd’s Community Partnership Officer Worked for Newydd for 17 years – yikes! Previously a Housing Officer & Lettings
Officer Newydd’s Community Partnership Team
won the national TPAS award for tenant participation this year!
To give an overview of :
SASH (Supporting All Sheltered Housing) – one of Newydd’s tenant groups
Newydd’s involvement in the Visibly Better Project – a partnership project where tenants were trained to become Scheme Assessors with a view to making life easier for tenants with visual impairments in sheltered housing
SASH was originally formed in 2009 following Newydd’s restructure of tenant involvement
The group meets quarterly on rotation at each of our 5 sheltered schemes
Tenants have an input into what they want on their agenda & meetings are fun and informal
Tenants are consulted on and advised of issues that might affect them – raises awareness and empowers through knowledge
Tenants were involved in a major review of Newydd’s sheltered housing last year - directly influence the service they receive
Tenants now have an extended social network as tenants representatives attend from all schemes – helps tackle social isolation
Staff provide service updates & advise of upcoming social events – two way communication enhances relationship between landlord & tenant
Guest speakers are invited along to raise awareness e.g. RNIB, RNID, Fire Brigade, Barry Lions, VCVS, Age Concern etc. – partnership working opportunities increased
This year, in partnership with TPAS, outcome based action plans and defined remits were developed for all Newydd’s tenant groups
To advise Newydd about ways to shape and
improve services; monitor performance; provide
social interaction and information and to raise
awareness and understanding about issues
related to sheltered housing
Better value for money from services
Tenants have a better quality of life & feel safe
People know how to access information, services & support
Tenants’ views inform service improvement
Reduced social isolation
Tenants learn new skills
Tenants are more independent with more self esteem & confidence
Continue to involve tenants in the procurement of services, reviews, policy & standard setting
Develop new links with partners & agencies Improve individual tenant service plans Continue tenant profiling – know our
customers Improve 2 way communication Arrange social activities & events Offer training to develop new skills
Cath – SASH member & Tenant Scheme Assessor
'Volunteering is very rewarding and can be challenging, it also offers opportunities for
self improvement.'
John Phillips (70 years young)
(Chair of the Community Panel, Tenant Scheme Assessor, member of NEADS
(Newydd’s Equality & Diversity Subgroup), the ASB sub group, the ASB Tenant Support
Group, maintenance sub group & tenant powered performance group!)
Newydd worked in partnership with:
Visually impaired tenants were trained to become Scheme Assessors
The project was funded by a Tenant Empowerment Grant
To develop tenant skills and knowledge to enable them to carry out, analyse and feed back results of their assessments to their landlords & contribute to the continuous improvement of a range of housing services
To evidence that tenant participation is directly producing outcomes (making a difference) in service delivery in line key requirements of the National Tenant Participation Strategy (NTPS)
Our Tenant Scheme Assessors (TSAs) have already undertaken two annual audits of all 5 sheltered housing schemes
The TSAs have met with maintenance staff to discuss their recommendations which are factored into future planned programmes
Some of the TSAs have even undertaken small scale recommended improvements in one scheme & painted around light switches and sockets to make them more visible
Joint scheme audits were undertaken with RNIB staff & Newydd staff
Any questions?