Post on 28-Nov-2014
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Zen Internet
A leading provider of managed WAN and hosting solutions
Key Strengths....
• Founded in 1995
• Business focused managed service provider
• Largest independent UK based ISP
• Self funding and profitable
• 2010/2011 - £40m turnover
• 2011/2012 - £43m turnover
• 2012/2013 - £47m turnover
• 450 Staff
• 24/7 UK Based Support
• Fully resilleint UK wide network
• ISO Accreditations (14001 / 9001 / 27001)
Zen Overview
• Organisation structure and culture – Independent– Quality focused with flat organisation structure – Continuous improvement
• Technically– Wealth of experience & award winning – Network – Resilient / Redundant / Management – Data centre
• Commercially – Core network growth– Expanding product portfolio– Multi-vendor relationships
Key Strengths
Capabilities....
Capabilities – Case Studies
Network....
70 site MPLS (16 Ethernet, 54 DSL)Centralised Hosting, Security & Internet breakoutMigrated from BTKey driver fro change:Poor support processes/network upgrades
600 Site trusted/untrusted MPLSCentralised Hosting, Security & Internet breakoutMigrated from ClaranetKey driver fro change:Poor support processes/flexible approach/service improvement
250 Sites (2 Ethernet, 240 DSL)Centralised, Security & Internet breakoutMigrated from BTKey driver fro change:Flexible broadband contract/cost
Private Data SuiteMirrored data storageKey driver fro change:Relocating services to North West
15 Site MPLS15 Ethernet servicesCentralised Security & Internet breakoutMigrated from VirginKey driver fro change: Service support/increased bandwidth/Improved resilience
35 Site MPLS25 Ethernet, 10 DSLCentralised Hosting, Security & Internet breakoutMigrated from EasynetKey driver fro change:Better support, Company growth
Construction Retail Retail
Public Sector Logistics Finance
Capabilities – Network
Network....
Next Generation MPLS Network High service availability Guaranteed data throughput and additional QoS features Convergence of Voice, Video and 'line of business' application traffic
Operated to exacting standardsMonitored and managed 24 hours a day, seven days a week Proactive network performance trend analysis to prevent issues Immediate fault response to minimise service disruption
The bandwidth you pay for'No congestion' policy of capacity management No traffic throttling or other bandwidth restricting technologies Upgrades ahead of time to meet surges in demand
Capabilities – Network
Data Centre....
• £4.5m Investment major network expansion
• Increasing network presence to over 200 Local Exchanges
• Also gives access to further 260+ ‘child’ NGA exchanges = 469 exchanges in total
• Extends reach and delivers cost savings to the customer
• Exchanges going live December 2012 to May 2013
£4 million+ investment to expand hosting capacity
1,350m2 of premium data centre space
270 racks with up to 20 Amps per rack
2 MVA power capacity
State-of-the-art fire detection and suppression
N+1 power and climate control infrastructure
Diversely routed fibre
Remote Hands Services
24 hour security controlled access
Comprehensive Service Level Agreements
Expertise....
• Customer Solutions Engineers – End to end engineer consultancy from requirements capture through to solution
implementation.
• Project Management – Prince II certified project managers to ensure successful implementation of
customer solutions
• Service and Account Management – Dedicated service and account managers to ensure continued quality of service.
Capabilities – Expertise
Summary....
• Financially stable with a proven track record delivering managed WAN solutions to the SME, Large & Corporate markets
• Strong technical foundations with a commitment to meeting our customers growing needs
• A quality focused supplier with flat organisation structure, delivering the highest levels of customer satisfaction
• Commercially viable in a price sensitive market
• A viable alternative to a Tier 1 provider
Summary