© 2005 AT&T, All Rights Reserved. 11 July 2005

AT&T Enhanced VPN Services

Performance Reporting and Web Tools

Presenter : Sam Levine-866-624-2008 x111

The world’s networking company SM

© 2005 AT&T, All Rights Reserved. 11 July 2005 2

iGEMS: integrated Global EnterpriseManagement System

• An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management

• Integration of “Best of Breed” Tools and Systems• iGEMS Performs:

• Ordering and Provisioning• Design and Engineering• Trouble Ticketing and Problem Resolution• Networks and Systems Management• End-to-end integration, management, and monitoring of e-Business and network

infrastructure• BusinessDirect® Portal• Performance Reporting via iGEMS Global Measurements System• Billing• Electronic Bonding

© 2005 AT&T, All Rights Reserved. 11 July 2005 3

BusinessDirect® Portal

A Personalized Home Page

Communication & Collaboration Tools

With AT&T Business Direct, you can:

• Receive “alerts” and submit questions

• Share documents with your AT&T Account Team

• Receive customer testimonials, industry news, and other value-added information

So you can interact with AT&T customer service and account teams any time

© 2005 AT&T, All Rights Reserved. 11 July 2005 4

Enhanced VPN Performance Reporting• Monthly Overview Reports of Shared MPLS Backbone

• Availability• Latency• Data Delivery Rate

• iGEMS Global Measurements System• Provides All Customer VPN (CE and End-to-End) Reports• Strategic Reporting Platform• Global Architecture• Centralized Data Repositories• Constant polling / collection / analysis / reporting tool sets• Feature rich reports supported by strong navigational features (Hierarchical

presentation, providing “Drill Down” capabilities)• Monthly & Daily Overview Reports• Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports

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Enhanced VPN - Standard Reports• Reports Accessed from Monthly Overview Reports

• Backbone Measurements Availability/Latency/Reliability

• Reports Accessed from iGEMS Global Measurements System• Site Availability

Average site availability for all attached CE Routers

• Site to Site Performance Includes Availability, Latency and Data Delivery measurements

• Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst,

drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone

• CE Statistics Access Link Router Performance LAN Port

• Exception Reports Measurements compared with preset thresholds

• Forecast Reports 30/60/90 Day Exception Projections based on historic data

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Accessing the Reports

Access is via the AT&T BusinessDirect® Web Portal (www.businessdirect.att.com)

• Authentication by userid and password• Seamless linkage with all underlying AT&T platforms

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Select: Enhanced VPN Web Support – V3

The Portal’s “Inside Tools” Section provides the 6 most frequently selected tools.Click on this navigation point to see all of the Tools that may be selected.To access Enhanced VPN tools, select “Enhanced VPN Web Support – V3”

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Enhanced VPN Web Support – V3Customer Support Tools/Reports Web Page

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iGEMS Global Measurements System

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Access Link Reports

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Class of Service (CoS) Executive Summary Report

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Reports Available via “Drill Down” Navigation

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Site Availability Reports

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Site to Site Measurements “Dashboard”

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Site To Site Reports – Full Screen Views

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Standard Service Level Agreement (SLA) Target Lookup

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Standard SLA Target Lookup – Roundtrip Transit Delay

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Standard SLA Credit Request – Credit Request Information

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AT&T One Ticketing System: Create Ticket

Ticket Fields:Required:1. Org Group (Account

Id)2. Reporter Name3. Phone Number4. Service5. Product6. Severity7. Service Impact8. Request Type9. Problem Abstract

Optional:1. Email Address2. Email Notification3. Asset ID4. Location ID5. Asset Type6. Asset Priority7. Client Ticket

Number…

© 2005 AT&T, All Rights Reserved. 11 July 2005 20

AT&T One Ticketing System: Search for Ticket

Ticket Search Fields:1. User ID2. Org Group (Account ID)3. Ticket Open Date4. Ticket Updated Date5. Ticket Status6. Service7. Product8. Severity9. Asset ID10. Location ID11. Client Ticket Number12. Sort Criteria and

Direction

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AT&T One Ticketing System: Ticket List

The web application displays the following fields for the matching tickets:

1. Ticket Number2. Severity3. Status4. Org Group5. Asset ID6. Location ID7. Problem Abstract8. Client Ticket Number9. Created Date10. Updated Date11. Modified By

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Move Adds Changes Deletes - MACD Requests Tool

© 2005 AT&T, All Rights Reserved. 11 July 2005 23

Move Adds Changes Deletes - MACD Requests Tool (cont.)

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Service Documentation

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Service Documentation: Schedule of Charges

(Country specific via menu selection)

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Thank You!!