© 2005 Avaya Inc. All rights reserved.

E911 – Avaya CapabilitiesE911 – Avaya Capabilities

Teresa Richardson

Avaya Solutions Manager

Public Safety & Citizen Service

2© 2005 Avaya Inc. All rights reserved.

911 Call Flow

1. Subscriber dials 911

2. Call is routed from CO to Tandem/Selective Router – ANI is sent with the call

3. Selective Router determines the correct PSAP

4. The ANI/ALI Controller requests the ALI associated with the ANI from the ALI Database

5. The call is routed to the PSAP Agent Telephone and the ALI Data is routed to the Agent Workstation

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3© 2005 Avaya Inc. All rights reserved.

Information sent by Avaya CM:

CO Trunks:

– Number associated with CO Trunk Group

– Associates to physical location where trunk terminates

ISDN/PRI Trunk:

– Depends on CM translations & LEC Administration

• Possibilities: DID, Main BTN, LDN

• Specific location details by DID can be administered

4© 2005 Avaya Inc. All rights reserved.

Key Requirements of e911

Avaya CM must send out the correct ten-digit ANI

Outgoing trunks must be provisioned to send the ANI

ALI Database must be accurate & maintained

Considerations for Implementing an e911 strategy:Where is the caller located?

What trunk type is used for 911 routing to PSAP?

What PSAP serves the specific location?

What information is sent with the call?

Safety through CommunicationsUse Avaya CM’s built in features to help maintain a safe environment.

Avaya Communication Manager featuresfor managing safety and security

– Non-DID via public-unknown – Emergency Extension Forwarding

• 911 Calls that drop

• Must administer a system-wide timer

– Crisis Alert notifies personnel when a 911 call has been made. Notifications can be sent to internal stations and/or digital pager

– 911 Call Monitoring – allows a recipient of a crisis alert notification to monitor the call.

– Malicious Call Trace to help reduce prank calls and increase ability to catch perpetrators.

6© 2005 Avaya Inc. All rights reserved.

Communication Manager e911 Features

Crisis Alert - notifies users that a 911 call has been made

– Definity to CM 2.0 – notification of up to 10 endpoints:

– CM 3.0 – notification of up to 250 endpoints (requires purchase of special green feature)

Crisis Alert Monitoring – CM 3.0

– Allows a Crisis Alert recipient to monitor 911 calls (requires purchase of special green feature)

E911: Emergency Calls from Un-named IP Phones (3.0.1)

E911: Network Discovery with Redsky (CM 2.2)

E911: ELIN by range of IP addresses (CM 2.0)

E911: Call Forwarded returned E911 dropped calls (CM 2.0)

E911: Use the physical set’s extension for bridged or EAS Ageng 911 calls (CM 2.0)

7© 2005 Avaya Inc. All rights reserved.

ALI Data in PBXALI Data in PBX

8© 2005 Avaya Inc. All rights reserved.

IP Addressing Data in PBX

If you populate the IP Address Mapping screen with emergency numbers, the featurefunctions as follows:

● If the Emergency Location Extension field in the Station screen is the same as theEmergency Location Extension field in the IP Address Mapping screen, the featuresends the extension to the Public Safety Answering Point (PSAP).

● If the Emergency Location Extension field in the Station screen is different from theEmergency Location Extension field in the IP Address Mapping screen, the featuresends the extension in the IP Address Mapping screen to the Public Safety AnsweringPoint (PSAP).

9© 2005 Avaya Inc. All rights reserved.

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Local C/O orTandem Routing

Office

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IP Phone

Network Discovery ArchitectureNetwork Discovery Architecture

AvayaS Series

Call Server

IP Phoneext 1111Ethernet

Switch

RedSky App Server

PRI orCAMA

Gateway

ERL ELIN Switch Port

MAC

Address Ext.

AAA 312-555-5555 S-001 1

2

00-01-03-85-2E-45

00-B0-D0-04-4F-11

1111

1112

BBB 312-666-6666 S-100 1

2

00-HO-05-85-C4-12

00-50-D6-44-3G-77

2001

2002

911Call Routing Pattern

RedSky E-911 Manager

Modem

PSTN

RBOC Gateway

RBOCALI Database

PSAPALI Database

PSAP

00-01-03-85-2E-45S-001 1 1111

V5.0 E911 Manager V5.0 E911 Manager

10© 2005 Avaya Inc. All rights reserved.

Unnamed IP Endpoints

Requirements:

– System-Parameters Features administered

– IP Softphone 5.0+, IP Firmware 2.2 +(excluding 2.5)

– Telephone IP Address must be included in the IP Address Mapping Screen

11© 2005 Avaya Inc. All rights reserved.

Colorado Legislation

Current:29-11-106. Disclosure of 9-1-1 dialing and calling capabilities. (1)WHEN THE

METHOD OF DIALING A LOCAL CALL FROM AN MLTS TELEPHONE REQUIRES THE DIALING OF AN ADDITIONAL DIGIT TO ACCESS THE PUBLIC SWITCHED NETWORK, MLTS OPERATORS SHALL PROVIDE WRITTEN INFORMATION TO THEIR END-USERS DESCRIBING THEPROPER METHOD OF DIALING 9-1-1 FROM AN MLTS TELEPHONE IN AN EMERGENCY. MLTS OPERATORS THAT DO NOT GIVE THE ANI, THE ALI, OR BOTH SHALL DISCLOSESUCH FACT IN WRITING TO THEIR END-USERS AND INSTRUCT THEM TO PROVIDE THEIR TELEPHONE NUMBER AND EXACT LOCATION WHEN CALLING 9-1-1.

Proposed (July 2006 Update) The proposed amendments to the 911 Statute require operators of MLTS

serving multiple buildings, or serving buildings of more than 40,000 square feet or more than 10 separately secured units, to implement solutions which will report to the 911 call center the actual location of the phone from which the 911 call has been placed.

© 2005 Avaya Inc. All rights reserved.

9-1-1 Call Routing Examples9-1-1 Call Routing Examples

13© 2005 Avaya Inc. All rights reserved.

911 Routing Example

St Petersburg, FL

IP

Atlanta, GA Tampa, FL Denver, CO

St PetePSAP

LEC CO

LEC CO

911

911

911

911

911

911911

911

AtlantaPSAP

14© 2005 Avaya Inc. All rights reserved.

V9-1-1® Call Flow

© 2005 Avaya Inc. All rights reserved.

Q & AQ & A