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© 2005 Avaya Inc. All rights reserved. Intelligent Communications Roadmap Mike Thurk, Group...

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2005 Avaya Inc. All rights reserved. Intelligent Communications Roadmap Mike Thurk, Group Vice President, Global Communications Solutions September 2005 Slide 2 2 2005 Avaya Inc. All rights reserved. Five Years of Vision, and now Intelligent Communications Roadmap Agenda 2005, Avaya defines Intelligent Communications Progress Report 2006, Foundation for Execution Slide 3 3 2005 Avaya Inc. All rights reserved. An Exciting Future for Growth Build Upon Success Mobility New Branch Solutions Mid-Market Initiatives Customer Services Globalization (Product & Go-to-Market) Channels and Partners Multi-Vendor (Off Our Base) Slide 4 4 2005 Avaya Inc. All rights reserved. Communications solutions to move up the value curve People more productive Processes more intelligent Customers more satisfied Intelligent Communications Thought Leadership Slide 5 5 2005 Avaya Inc. All rights reserved. Delivering On Our Commitments Communications-enable business processes and applications Seamless communications services experience in a mobile environment Open, flexible, reliable, scalable, secure, easy-to-use IP Communications Scalable, carrier-grade hosted solutions Investment protection and multi- vendor choices Expanded markets: multi-vendor and globalization What we said Intelligent Communications Mobility Solutions Communication Manager 3.0, Converged Communications Server 3.0 Hosted Solutions: Philippines/PLDT and TeleTech Wins Third-Party SIP Phone and Carrier Service Interoperability Tenovis Product Integration, and Global Market Share Growth What weve delivered Slide 6 6 2005 Avaya Inc. All rights reserved. Making people more productive, processes more intelligent, customers more satisfied Intelligent Communications Fast-Paced Progress Slide 7 7 2005 Avaya Inc. All rights reserved. What Are Business Communications Applications? Email Instant Messaging Voice Messaging Unified Communication Telephony Contact Centers Mobility & Softphone Conferencing Collaboration Slide 8 8 2005 Avaya Inc. All rights reserved. Telephony Communication Manager 3.0 Tenovis Product Integration Contact Center Interaction Center 7.0 Voice Portal Speech Application Builder Conferencing Meeting Exchange Standard Edition Communication Services Converged Communications Server 3.0 Intelligent Communications Business Communications Applications Slide 9 9 2005 Avaya Inc. All rights reserved. Open Business Process Integration Web Services Business Process Execution Language On the Path to a Service Oriented Architecture (SOA) Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime Small & Medium Business Integration IP Office & Microsoft CRM Intelligent Communications Business Application Integration Slide 10 10 2005 Avaya Inc. All rights reserved. High Availability & Security Application Assurance Networking Expanded Alliances Extreme, Juniper Expanded Developer Connection program Up to 1,300 members, and growing SIP Interoperability Lab Intelligent Communications Right Network Integration Slide 11 11 2005 Avaya Inc. All rights reserved. Mobility by Design Mobile activation of every Avaya end-user Fixed Mobile Convergence Motorola, Nokia, RIM, Symbian Voice Quality Enhancements for Mobile Computing Intel Intelligent Communications Right Time, Right Device, Right Media Slide 12 12 2005 Avaya Inc. All rights reserved. Demo Seamless Enterprise Communications Outside the EnterpriseInside the Enterprise CN620 Dual Network Mobile Office Device Cellular Network W110 WLAN Access Points Wireless Services Manager IP LAN / WAN W310 WLAN Gateway Avaya Gateway PSTN Avaya CM Server Slide 13 13 2005 Avaya Inc. All rights reserved. Intelligent Communications Continued Leadership in 2006 Peer-to-Peer Integration Mid-Market Solutions Service-Oriented Architecture High Availability & Scale Slide 14 14 2005 Avaya Inc. All rights reserved. 2005 IntroducedNewFuture 2006 MultiVantage Service Oriented Architecture Enterprise Roadmap Communication Manager, Converged Communication Server Enterprise Survivability Branch Office Scalability Assured Networking App/SIP Enablement Tenovis I55 integ. SIP-enablement of applications Branch solutions Tenovis SIP Event-driven notification Ongoing scale, redundancy, security Umbrella management Networked Call Processing Federated SIP Expanded SOA, BPEL Contact Center - Customer Interaction Suite Messaging Conferencing, Video, Web Collaboration Broad suite update IM/Presence, scale Voice Portal Dialog Designer Proactive ContactCapacity, SIP endpoints Continued suite updates Deeper business integration Enterprise reporting Modular Messaging *Speech auto-attend.SIP Integration Serenade TUI Deployment easePresence Integration More branch options SIP Audio/Web Conf. Video in Softphone On-demand Conf. Speech auto-attend. Multi-point Integrated Video Mid-market conferencing SIP-based video Fully embedded Audio/Web/Video Mobility and Unified Access IP, SIP, Wi-Fi, Soft phones Phone applications Nokia, RIM apps Motorola trials complete Communications Portal More phone/cell apps Expanded fixed/mobile Home office Avaya Global Services Remote Managed IP Telephony Secure access/control Remote Managed Conferencing Software release mgmt. Partner Support Services Business process consulting Remote managed Contact Centers * partner solution Slide 15 15 2005 Avaya Inc. All rights reserved. Mobility and Collaboration 2004 IntroducedNewFuture 2006 Contact Center Messaging Converged Infrastructure SOHO Offers Very Small Business Offers 21-100 Segment Open Applications / All-in-one Architecture 1-20 Segment IP Office and Applications SOHO/VSB 2005 Small Business Roadmap MultiVantage H.323 networking Key system operation Jump Start Installation Simplified diagnostics Ease of use enhancements Reporting 3 rd party integration SMB Contact Center MS CRM 3.0 Improved Installation Centralized Msg w/ Intuity Test-to-speech, IVR Call recording Embedded VM Distribution Lists Remote client enhancements Partner SOENew offers Partner 5 X 9 T1 support Partner restyled phones I5 r2.3DECT GUI; Hospitality Improvements IP Office Small Office Edition Tenovis Integration Integral 5 addition to portfolio Applications for conferencing and softphone Enhancements to Phone Manager User Interface Tenovis Integration Slide 16 16 2005 Avaya Inc. All rights reserved. + Organization Products & Solutions Go To Market Slide 17 17 2005 Avaya Inc. All rights reserved. Global R & D Reach Germany United Kingdom Ireland Israel India Australia Japan New Jersey Denver California Slide 18 18 2005 Avaya Inc. All rights reserved. QoS, Security ENTERPRISESERVICE PROVIDER Comm Services API Web Services/Workflow Application Assurance SIP, XML/SOAP, WML, SMS, VXML Intelligent Communications for the Distributed Enterprise Relies on Key Technologies Fixed Mobile Convergence IP Multimedia Subsystem Virtualized Network 2G/2.5G Business Apps Comm Apps IP Tel Infrastructure WiFi GSM/ Wireline WANLAN Branch Solution IP Tel Distributed Contact Center Contact Center Suite VoWLAN GUIs Device Apps Conferencing & Collaboration Personal Productivity Apps Access Business Process and Apps Slide 19 19 2005 Avaya Inc. All rights reserved. Avaya Advantage Continuous Transformation SIP, Web Services, Service Oriented Architecture Contact Center Leadership Transforming the entire enterprise into a customer response engine Mobility by Design Right Time, Right Device, Right Network Communications Personalization and Presence

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