© 2006 Avaya Inc. All rights reserved.

Unleashing the power of Intelligent Communicationsfor Midsize BusinessQ3 2006

Unleashing the power of Intelligent Communicationsfor Midsize BusinessQ3 2006

2© 2006 Avaya Inc. All rights reserved.

The Path:Integrated solutions that allow you to meet changing customer requirements and business needs at a pace to suit you

The Result:Competitive advantage from a more efficient, responsive and productive midsize organization

The Need: Complete communication solutions that are simple to buy, use and manage - that deliver the competitive advantage previously reserved for the largest firms

Focusing on Midsize Business

Mobile and DistributedEmployees

Demanding Customers Sales Channel Needs:

• Differentiated solutions• Easy to sell & quick to design + deploy• Delivering lower costs - higher margins• Promoting long-term customer

relationships

Customer Drivers: • Value - Low TCO, Quick ROI • Meeting today’s business needs• Minimal install/move disruption• Governance/compliance

3© 2006 Avaya Inc. All rights reserved.

Today’s Employee Work Patterns

Home working

89% of top 100 US companies offer telecommuting2

60%+ Britons & Germans equipped to work remotely1

Mobility

60% workers will use mobile & wireless computing1

In 2008, 72% of US workforce will be remote and mobile1

Branch Offices

Only 9% of employees work at headquarters1

Virtual

58% companies consider theirs to be a virtual workplace today1

1Avaya interpretation of analyst data 2ComputerWorld survey

4© 2006 Avaya Inc. All rights reserved.

MultiVantage™ Express

MultiVantage™ Express

5© 2006 Avaya Inc. All rights reserved.

An Introduction to MultiVantage Express

Complete ‘All-in-One’ Communications– All the communications applications needed for your employees to be

productive, wherever they are. – The most complete suite of mobility, messaging, conferencing and customer

service applications.

Lower cost of ownership– Simplified installation and administration due to single server design– Full integrated management – all the tools and reporting necessary to

enable you to manage your communications effectively– User-controllable features using the My Phone and Follow Me applications,

reducing IT support needs

Improved Employee Productivity– Employees may use desk phones, WiFi phones, mobile phones, softphones

and even VPN phones at home - whatever is most relevant and convenient– All employees have access to meet-me conferencing, voicemail

Higher Customer Satisfaction– Anytime, anywhere call answering with Avaya’s unique mobility applications – Improved customer response times

6© 2006 Avaya Inc. All rights reserved.

Complete ‘All-in-one’ Communications

Simple Call Center option

Auto Attendant “Meet me”Conferencing

IP Telephony

Home Office

Mobile Access

Reporting & CTI

Softphone

Voicemail

Follow Me

7© 2006 Avaya Inc. All rights reserved.

MultiVantage Express is unique:

MultiVantage Express - Avaya’s new ‘All in One’ business

communications solution for companies on the move!All users have patented 6 party Meet Me Conferencing

All users have Avaya’s advanced Softphone PC application, for secure use on both simple telephone lines and broadband

All users have Avaya’s Follow Me ‘hot desk’ option

All users have Avaya’s Intuity Voice Mail

All users have EC500 (& Mobile Client) extending powerful Avaya Communication Manager features to their Mobile phones

All users are supported by Intuity AutoAttendant

All users are supported by basic Call Centre and Reporting

All users that opt to have a feature desk-terminal can select & change features as often as they like!!!

Avaya VPN ‘Phone’ option for plug and go on ADSL Home Office lines and Enterprise Mobility User option for MultiSite companies

8© 2006 Avaya Inc. All rights reserved.

Integrated Software ApplicationsTelephony

– Full Communication Manager feature set – Supports any mix of IP, Digital, Mobile, Wi-Fi & VPN phones

Messaging– Integrated “AUDIX” voicemail, PC GUI, Multi language

Auto Attendant– Customizable front end greetings, prompts, and

directory name dialing

Mobility – One business number with Avaya EC500 & Mobile Client– IP Softphone, My Phone & Follow-me user configuration

Conferencing– Integrated, pin secure 6-party meet-me audio conferencing

CTI (Application Enablement Services)– Web Services, CSTA/XML, JTAPI/TSAPI– Enables partner solution extension at no extra cost

Reporting call detail reporting, call center reporting

One single user license provides all capabilitiesOne user license covers evolution from digital to IP to SIP for max investment protectionAll running on one server running virtualisation s/wIntegrated management tools for IT support

Call Center option for up to 50 ‘Introductory’ agents

9© 2006 Avaya Inc. All rights reserved.

Simple User and IT Administration

End User Applications– My Phone provides self admin of

phone features and buttons

– Follow Me easily defines call answering for mobile users with Voice Mail & Voice Recorded find called party options

Built-In Reports – Call Detail Reports provide

effective management, enables call accounting

– Call Center Reports enables more efficient center management and effective agent analysis

Packaged Installation– Installation wizards and templates

allow for quick installation from a single DVD

10© 2006 Avaya Inc. All rights reserved.

Mobility: Carrying your Office in your Hand!

One number access

Incoming office phone calls extended to mobile phone

Business ‘softphone’ on a mobile phone

Full call control: hold, conference, transfer, assistant support, extension dialing. It is your office phone!

Integrates Mobiles into Business Operations

Mobile Call Tracking through call detail records Call Coverage & Group Calling capabilities Least Cost Routing utilising company IP networks Full Integrated Management solution for cost control

Centralizes Intelligence and Control

One business number for customers Potential reduction in long distance and international calling charges Improves Business Continuity for the organization

11© 2006 Avaya Inc. All rights reserved.

Mobility: Carry your Office in your Briefcase!

Flexible office, home and hotel use– Softphone controls office IP phone– Softphone controls office digital phone– Voice connected through home or other phone– PC with headset or USB phone device

Powerful PC desktop integration – Click and dial from Web browsers– Dial from Microsoft Outlook contacts– Dial from other desktop apps through TAPI– Contact screen-pops on incoming call– Call log integration into Outlook journal– LDAP enterprise directory dialing

Add further capabilities when needed– Add presence and instant messaging (with

additional server/administration)– Add desktop video (Softphone plug-in) plus

easy team video conferencing (Polycom VSX 3000 terminals)

12© 2006 Avaya Inc. All rights reserved.

Customer Benefits of MultiVantage Express

One Complete Communications Solution

– All the communications applications needed to increase employee efficiency & productivity in one complete affordable package

Lower Cost of Ownership

– Provides simplified administration & maintenance due to single server design

– Fully integrated management with all the tools and reporting to control your communications effectively

– Users can help reduce costs by self administering My Phone and Follow Me applications

Improve Productivity

– Using Conferencing, Voicemail and AutoAttendant

– Using Mobility applications incl. OneX mobile, Softphone and VPN phone for

traveling executives, sales/service teams and home workers

Higher Customer Satisfaction

– With enhanced call routing, answering options & introductory call centre option

13© 2006 Avaya Inc. All rights reserved.

Future Developments forMultiVantage Express

EXPANSION of capacity and gateway capabilities for MultiVantage Express

– Fully Survivable Gateways by supporting LSPs*– Increased number of remote locations– Scalability to 1000 users

MIGRATION capabilities to S8500 or S87x0 class servers for businesses– Growing to Larger and/or MultiSite Enterprises – Requiring enhanced contact center capabilities

MVE RELEASE 2– MVE Release 2.0 circa Feb’ 2007– Will include LSP enhancement and Migration options

*Note: SLS and modem/WAN back up mechanisms are available today’

Future DevelopmentsEnsure Excellent Investment Protection

14© 2006 Avaya Inc. All rights reserved.

Avaya’s uniqueunique All-in-One IP PBX!

IP Telephony

FMC: EC500 with Mobile Client

Softphone

Follow Me

Meet Me Conferencing

Voice Mail & AutoAttendant

My Phone

VPN Remote for 4600 Phones option

Enterprise Mobility User option

Quick Design/Quote and Easy DVD/Template Set Up

© 2006 Avaya Inc. All rights reserved.