© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 1

IT Essentials

PC Hardware and Software v4.0

Speaker Name

March 2009

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 2IT Essentials: PC Hardware and Software v4.0

Contents

Description

Features and Benefits

Course Design

Certification Alignment

Scope and Sequence

Equipment and Training

Virtual Learning Tools

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Description

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 4IT Essentials: PC Hardware and Software v4.0

Description

Provides comprehensive overview of computer hardware and software and an introduction to advanced concepts

–Describe the internal components of a computer, assemble a computer system

–Install an operating system, and troubleshoot using system tools and diagnostic software

–Connect to the Internet and share resources in a network environment

Integrates virtual learning tools to supplement classroom learning and provide an interactive “hands-on” experience

Intended for students pursuing careers in IT and want practical knowledge of how a computer works

Aligns and prepares students forCompTIA A+ certification exams

EUCIP IT Administrator exams – Modules 1 and 2

Note: Recommend using additional resources such as books provided by local EUCIP licenses

Approved as “CompTIA Authorized Quality Curriculum”

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Features and Benefits

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PC Hardware and Software v4.0Features and Benefits

Offers an excellent introduction to the IT industry Provides interactive exposure to personal computers, hardware, and operating

systems Learn by “doing” – hands-on activities and lab-based learning to become

familiar with various hardware and software components and discover best practices in maintenance and safety

Helps develop greater skills and confidence in working with desktop and laptop computers

Prepares students for entry-level IT positions within various environments New topics covered:

–Laptops and portable devices –Wireless connectivity–Security–Safety and environmental issues–Communication skills

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Course Design

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PC Hardware and SoftwareCourse Design Update

Sixteen (16) chapters

Five (5) new chapters on:

Laptops and Portable Devices

Security

Communication Skills

Prepares students to take:

– All exams associated with the new CompTIA A+ certification

– EUCIP IT Administrator – Modules 1 and 2 exams (Module 3 is out of scope)

• Note: Recommend using additional resources such as books provided by local EUCIP licenses

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PC Hardware and SoftwareOne course divided into two (2) parts:

Core competencies in latest hardware and software technologies

Greater emphasis on:

– information security skills

– safety and environmental issues

– soft skills

Maps to CompTIA A+ Essentials exam required for all A+ candidates

More hands-on and lab-based

Greater depth with more practical application and troubleshooting

Maps to three CompTIA job environment certification exams:

–IT Technician (602)

–Remote Support Technician (603)

–Bench Technician (604)

Flexibility for instructors to teach based on any or all of the certification exams

Part 1: FundamentalsChapters 1-10

Part 2: AdvancedChapters 11-16

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Certification

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A+ Certification Exam Update

New 2006 Objectives exam announced in June 2006

Different certification paths aimed at different job markets

New topics on laptops, security, safety and communication and professionalism

Two exams must still be passed to obtain certification:1. A+ Essentials (220-601)

2. Any of the three job-skills exams:

– 220-602 - IT Technician (Field Service Technician)

– 220-603 - Remote Support (Help Desk Technician)

– 220-604 - Depot Technician (Bench Technician)

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 12IT Essentials: PC Hardware and Software v4.0

A+ Certification Exam Updatehttp://certification.comptia.org/a/New_A.aspx

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Certification Mapping

Maps completely to new 60x CompTIA A+ exams

Certified as CompTIA Authorized Quality Curriculum

EUCIP IT Administrator exams (http://www.eucip.org/)Maps to Modules 1 and 2

Module 3 is out of scope

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Scope &Sequence

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Define information technology (IT) and describe the components of a personal computer

Protect the student against accidents and injury, protect equipment from damage, protect data from loss, and protect the environment from contamination

Perform a step by step assembly of a desktop computer tower

Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process

Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Describe, remove, and replace select components of a laptop; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Describe, remove, and replace select components of a printer/scanner; perform preventive maintenance and troubleshooting

Describe and install a network; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and troubleshooting

Upgrade security components based on customer needs and perform preventive maintenance and troubleshooting

Apply good communication skills and professional behavior while working with customers

PC Hardware and SoftwareCourse Objectives

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PC Hardware and SoftwareCourse Outline

Chapter PC Hardware and Software

1 Introduction to the Personal Computer

2 Safe Lab Procedure and Tool Use

3 Computer Assembly - Step by Step

4 Basics of Preventive Maintenance and Troubleshooting

5 Fundamental Operating Systems

6 Fundamental Laptops & Portable Devices

7 Fundamental Printers and Scanners

8 Fundamental Networks

9 Fundamental Security

10 Communication Skills

11 Advanced Personal Computers

12 Advanced Operating Systems

13 Advanced Laptops and Portable Devices

14 Advanced Printers and Scanners

15 Advanced Networks

16 Advanced Security

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Equipment and Training

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PC Hardware and Software v4.0Lab Equipment Changes

Changes due to:–Changed certification exam objectives

–Increased focus on practical job skills and troubleshooting

Operating systems coveredMicrosoft Windows XP Professional

Microsoft Windows 2000 Professional

Increased RAM

Wireless PCI adapter

Wireless router/switch

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Equipment RequirementsNew/Changes

Hardware:Two 128 MB memory modules (minimum) or two 256 MB memory modules (recommended)

Software:Microsoft Windows XP Professional (Media CD)

Additional Items/Resources:One Linksys wireless router/switch or equivalent per two Lab PCs, Linksys model WRT 300N preferred

One Wireless PCI network adapter (compatible with the above wireless router/switch) for each Lab PC

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Typical Lab Layout

Lab size of 12-15 students for hands-on lab activities–Recommend ratio of 1 Lab PC per student

Some lab activities require the student Lab PCs to be connected to a local network

2 instructor workstations–1 connected to Internet to search for and download files

–Other instructor workstation used for hands-on lab demonstrations

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Instructor Training

Optional but strongly recommended

Allowed to create and teach PC Hardware and Software v4.0 classes immediatelyCurrent

Instructor

Training is required (in-person or blended)

Instructor Fast Track option available to those with prior subject matter knowledge

Eligibility is verified by:

•Specific industry certification

•Formal evidence of industry experience

•Formal evidence of teaching experience

New Instructor

PC Hardware and Software v4.0

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Virtual Learning Tools

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Virtual Learning Tools

Designed to:supplement classroom learning

provide a virtual “hands-on” experience where real equipment is limited

Stand-alone tools:Virtual Desktop

Virtual Laptop

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Virtual Laptop Tutorial

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Objectives

Describe the three modes of the Virtual Laptop.

Remove and install laptop components in the Virtual Laptop.

Participate in discussion of various teaching strategies to use with the Virtual Laptop.

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Tutorial

Click on the arrow to view the brief tutorial.

Or click the Skip button to go directly to using Virtual Laptop.

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The Three Modes

Learn Mode

Explore Mode

Test Mode

Step-by-step instructions for removing and installing components

Self-check for understanding

Information about many laptop features and components

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Learn Mode: Underside Layer

Components in the Underside Layer

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Learn Mode: Show Instructions

For step-by-step instructions

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Antistatic Mat

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Aligning and Installing Components

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Completing a Layer in Learn Mode

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Learn Mode: Top & Sides Layer

Optical Drive

PC Card

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Learn Mode: Docking Station Layer

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Learn Mode: External Cables Layer

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Test Mode

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Explore Mode

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The “Learn More” Option

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Virtual Laptop Demo

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Virtual Laptop Demo

The Virtual Laptop demo can be downloaded at:

<INSERT URL where this will be made available from AC>

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