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1© 2008 Aastra Telecom
Steven Grinsztein Manager, Sales Engineering978-262-3262sgrinsztein@aastra.comwww.aastratelecom.com
Your Connection to the World.
Aastra Telecom & Pre-sales Technical Training and Basic Installation Overview
2© 2008 Aastra Telecom .
Agenda
Pages Topic
03 – 07 Aastra Company Overview
08 – 19 Aastra’s Enterprise Telephone Solutions
20 – 22 Aastra IP Software
23 – 85 Basic Installation Overview What’s in the box? Resources Hardware Setup Methodology for setting up the phone Setting up a line and feature buttons
86 – 90 Additional Options and Features
91 – 95 Enterprise IP Support Process
3© 2008 Aastra Telecom
Aastra Company Overview
4© 2008 Aastra Telecom .
Aastra Technologies Limited
»Aastra Technologies Limited, with its Headquarters in the Canadian city of Concord, Ontario, is a worldwide leading manufacturer of telecommunications systems
Aastra Ticker:
AAH.TO
Toronto Stock Exchange
5© 2008 Aastra Telecom .
History
1983
1992
1996
1996-1999
2000-2006
» Technology consulting – aerospace and defense industries
» Entry into the telecommunications market – consumer products
» IPO on the Toronto Stock Exchange (TSX: AAH )
» Natural growth in sales (from € 3 million to € 60 million)
» Growth through acquisitions
6© 2008 Aastra Telecom .
2000 – 2008 Aastra corporate growth
» Worldwide Acquisitions and Growth;
– Parts of Nortel Networks, network solutions
– Nortel, Centrex and ISDN terminals; Aastra Telecom
– EADS Telecom, Telecom Systems Division
– Other European PBX assets
– Ericsson – MD 110
7© 2008 Aastra Telecom .
Aastra Pre Sales Support
The objective of this presentation today is to educate AT&T on the capabilities of Aastra’s Enterprise IP family of phones. Our goal is to enable AT&T to properly communicate to your customers the capabilities and operation of our solutions.
– By attending this class, you will be notified about future technical enhancements and improvements to Aastra’s IP products.
– Email: [email protected] to ensure that you are in the database and registered for future consideration.
• Pre Sales questions for Aastra – [email protected]
• Other courses– Maintenance and Troubleshooting– Sales Training– Competitive Selling– Legacy Aastra Training: http://product-training.aastra.com/ (English)
8© 2008 Aastra Telecom
Aastra’s Enterprise Telephone Solutions
9© 2008 Aastra Telecom .
Telecom: committed to AT&T’s Centrex network
8004 8009 9216 9316CW 9417CW Analog telephones
Digital Centrex
DMS 100M5008 M5208 M5216M5316 M6320
PT470 PT480e 9110 9116 9120
» Carrier grade, Dependable, High Quality Devices
Training and Overview Material: http://product-training.aastra.com/
10© 2008 Aastra Telecom .
Aastra 5i Series
57i
57i CT
DesignDesignNew looks, uncompromised quality, same hardware & software architecture
FlexibilityFlexibilityGreater programmable keys, expansion modules support
ApplicationsApplicationsEnhanced XML support with higher resolution graphical display and soft white backlighting.
SecuritySecurityEnhanced security support including HTTPS, SRTP, and TLS
Fu
nct
ion
alit
ies
$$$$
11© 2008 Aastra Telecom .
Aastra 57i IP Phone
» Largest Aastra Phone display» 12 softkeys
– 6 static programmable up to 10 functions
– 6 context sensitive programmable up to 20 functions
» Graphical LCD screen– 144 x 128 pixels
» White LED backlight» Full-duplex speakerphone» Dual 10/100 switched Ethernet ports» PoE or AC adapter (included)» Headset support (modular
connector)» Up to 9 lines support» Integrated XML browser» Supports G.711u/a & G.729 codecs» No wireless option
12© 2008 Aastra Telecom .
Aastra 57i Physical Attributes
Navigational keys
HAC Handset
Goodbye
Hold
Redial
Volume Control
Full duplex Speakerphone
Options
Large 11 lines backlit LCD screen
6 dynamic context-sensitive softkeys
Mute
Message Waiting Lamp
6 static softkeys keys with LEDs
Speakerphone / headset toggle
» Modular headset connector» Dual 10/100 switched Ethernet ports» Power over Ethernet (PoE – 802.3af)» AC adapter (included)» Supports desk (4 positions) or wall installation
4 Call appearances lines
13© 2008 Aastra Telecom .
Aastra 57i CT
» Cordless mobility (CT)– Radio transceiver and antennae
integrated in phone– WDCT 2.4 GHz ISM band compliant &
license free– WDCT link from handset to desktop
phone; SIP from desktop phone outward over IP
– 300,000 sq. ft. coverage area» Cordless handsets support:
– Intercom– Headset– Vibrating Alert– Backlit keypad and LCD– 15 programmable function keys
» Supports two simultaneous calls– One on base, one on cordless handset
» Environmental and capacity planning– Typical cubicle set up is limited to 15-20
cubicles, with 6/8 CT phones active at any one time
» Executive phone with cordless mobility
– Same features as 57i– No wireless infrastructure required
Up to 4 handsets per baseOnly one talk path between CT and Base IP telephone at one time.
14© 2008 Aastra Telecom .
Aastra 57i CT Physical Attributes
Large 5 lines backlit LCD screen
2 dynamic context-sensitive softkeys
Talk/Hold
Message Waiting Lamp
Goodbye
Function key with up to 15 programmable features
RedialMute
» 2.5 mm headset connector
» Charging Cradle
» AC adapter (included)
» Belt Clip
» Vibrating alert
» Base specification similar to 57i –– Built-in antenna and transceiver– AC adapter (included)
Menu
15© 2008 Aastra Telecom .
5i Series Expansion Modules
» Scalable to 3 expansion modules per phone» Power: direct from phone
– No external power adapter required
» Programmable features– Line, speed dial, BLF, BLA, SCA, DND– Up to 50 BLF per phone
» 560M expansion module– 60-keys with LED (3 pages of 20)– Self-labeling LCD backlit display– Supported on 57i, 57i CT
Models 560M
57i
57i CT
16© 2008 Aastra Telecom .
Aastra 57i CT withLCD Expansion Module (560M)
Page 1, 2 and 3
20 Buttons per page
Buttons can be:Features,Lines,BLF, and/orShared Call Appearances
17© 2008 Aastra Telecom .
57i 57i CT
Summary 57i & 57iCT Telephones
18© 2008 Aastra Telecom .
Marketing resources
» http://www.aastratelecom.com/att
Product line matrix
Individual “Phone sales sheet”
19© 2008 Aastra Telecom .
AT&T - IP Portfolio
» 5i telephone color: Charcoal
» CT color: Silver
Aastra Order Number Description MSRP US$
A1757-0131-10-01 57i $279.99
A1758-0131-10-01 57i CT $399.99
A1760-0000-10-05 560M $199.99
D0080-0204-00-00 Cordless Telephone (CT) $124.99
D0023-0041-01-00 AC adapter (optional) $14.70
20© 2008 Aastra Telecom
Aastra IP Phone Software
Your Connection to the World.
21© 2008 Aastra Telecom .
Capabilities List
» Aastra supported Sylantro SIP-B Feature List
» See the SylantroSIPB-AastraConfigGuide.pdf for more details
» Current Sylantro firmware on the at&t platform is version 4.1.1.215
22© 2008 Aastra Telecom .
Future Software Enhancements
Current at&t supported Aastra IP phone Firmware release is 2.4.1
23© 2008 Aastra Telecom
Basic Installation Overview
Your Connection to the World.
» What’s in the box?
24© 2008 Aastra Telecom .
Included In Box Items 57i
– IP Phone– Handset– Ethernet Cable– Handset Cord– Wall Mount Template– Screws/Anchors for
Mounting– Telephone Desk Legs– A/C Power Adapter– Installation Guide
25© 2008 Aastra Telecom .
Included In Box Items 57i CT
– IP Phone
– Handset
– Ethernet Cable
– Handset Cord
– Wall Mount Template
– Screws/Anchors for Mounting
– Telephone Desk Legs
– A/C Power Adapter
– Installation Guide
– 57i CT handset
– CT charging cradle
– CT A/C Power Adapter
– CT Battery
– CT Belt Clip
26© 2008 Aastra Telecom .
Included in box items if Cordless Telephone (CT) purchased separately
– Cordless Telephone– Charging Cradle for Handset– Power Adapter– Belt Clip– Battery
27© 2008 Aastra Telecom .
Included In Box Items 560M
– 560M Expansion Module with attached cord
– Foot stand
– Phone mounting and wall mounting screws
28© 2008 Aastra Telecom .
Optional Accessories
– PoE Injector
– Additional Ethernet Cable
– A/C Power Adapter
29© 2008 Aastra Telecom
Resources
Your Connection to the World.
» www.aastratelecom.com/att
30© 2008 Aastra Telecom .
Reference material
» Product Sell Sheet– Sell sheet per phone– General overview, product specifications, etc.
» Installation Guide– Installation guide per phone– Basic “set up” methodology
» User Guide– User guide per phone– How to use the phone
Has references to other call control platforms
» Administration Guide (aka “the kitchen sink”)– One for the total 5i family– 800+ pages– All inclusive resource
» Firmware– Latest and previous releases– Release Notes
» XML Developer Tool Kit– Instructions and tools for developing Aastra XML applications
Note 5i family guide only
31© 2008 Aastra Telecom .
Resources… http://www.aastratelecom.com/att
32© 2008 Aastra Telecom .
Resources… http://www.aastratelecom.com/att
33© 2008 Aastra Telecom
Basic Installation Overview
» Hardware set up
34© 2008 Aastra Telecom .
Making the Connection: AC Power Adapter
35© 2008 Aastra Telecom .
Making the Connection: PoE
» All models support 802.3af PoE
compatible devices.
36© 2008 Aastra Telecom .
Making the Connection: PoE Injector
37© 2008 Aastra Telecom .
Making the Connection: Shared Network
38© 2008 Aastra Telecom .
Making the Connection: Handset
» Turn the phone over and locate the handset jack marked
» Insert one end of handset cord into the jack until it clicks into place.
» Then route the handset cord through the groove as shown in the illustration.
» Attach the handset to the other end of the handset cord.
39© 2008 Aastra Telecom .
Making the Connection: Headset
» Turn the phone over and locate the headset jack marked
» Insert the headset cord into the jack until it clicks into place.
» Then route the headset cord through the groove as shown in the illustration.
40© 2008 Aastra Telecom .
Making the Connection: Desk Installation
» There are two (2) legs with four (4) different viewing angles
» Legs can be reversed» For a higher viewing angle, use
the second and third slots from the top. For a lower viewing angle, use the first and second slots from the top
» Then, simply push the stand towards the phone until it snaps into place
41© 2008 Aastra Telecom .
Making the Connection: Wall Installation
» The IP phone has two pre-drilled wall mounting holes on the back of the phone
» Anchors and screws included
42© 2008 Aastra Telecom .
Making the Connection: Expansion Modules
» Connecting the 560M Expansion Modules to your Phone
– Connect the RJ-45 cable from the EM to the RJ-45 port on the back of your phone
– Install the 2 provided screws
– Note: Install additional modules as applicable. You must attach any additional module to the right side of an existing module.
560M
43© 2008 Aastra Telecom .
Making the Connection: 57iCT Cordless Telephone
» Battery Installation
– The handset is powered by a nickel metal hydride battery pack.
– Remove the cover of the battery compartment from the bottom of the handset
– Place the battery pack in the battery compartment with the connector wires pointing towards the bottom of the handset
– Connect the battery terminal wire to the charging pins within the battery compartment
– Slide the cover of the battery compartment from the bottom of the handset until it locks into place
» Charging Cradle
– Plug the modular cord of the power adapter into the jack on the bottom of the cradle.
– Plug the other end of the power adapter into a non-switched AC outlet.
44© 2008 Aastra Telecom .
Physically Connecting the Phone
» Power up the phone using AC or PoE.– All models support 802.3af PoE compatible devices
» Telephone will “boot” Default / Basic config Configuration Server info loaded; i.e. TFTP, FTP, HTTP Initial firmware boot - 2 minute boot time
» Telephone ready for “customer specific” information loaded
45© 2008 Aastra Telecom
Basic Installation Overview
Your Connection to the World.
» Methodology for setting up the phone
46© 2008 Aastra Telecom .
Setting up the Phone
• There are 3 methods of programming the phone.• 1. Phone UI
• Admin
• User
• 2. WEB UI • Admin
• User
• 3. Configuration Files• Admin only
» NOTE: There are specific parameters you can configure using only the
IP Phone UI, or only the Web UI, or only the Configuration Files, or a
combination of any of these methods.
47© 2008 Aastra Telecom .
Configuration Files “Rules” - Important
» Configuration File Precedence– Aastra IP phones can accept two sources of configuration data:
1. aastra.cfg/<mac>.cfg from a Configuration server
2. Phone User Interface (UI) or Web UI changes
– Configuration changes hierarchy: Web UI or Phone UI – first priority (override all others) Configuration files – second level priority Factory default options – third level priority
– Hierarchy changes will override lower priority levels For example:
– Configuration file sets a button to be Call Forwarding
– Change is made using Web UI to change CF to DND
– DND can not be changed by the config file method; WebUI is higher priority
48© 2008 Aastra Telecom .
Setting parameters on the Telephone
» What are the options?» Global list of options
– Admin Guide reference: Appendix A: Configuration
Parameters
– Experience…
49© 2008 Aastra Telecom .
Setting up the Phone – Phone UI
• 1. Phone UI – The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone
• An Administrator can configure all features and functions available on the phone • A User can configure a subset of these features and functions
• The user typically sets up personalized phone settings such as ring tones, display contrast, audio levels, speed dials, etc.
• The Administrator can enter “Administrator Mode” which is password protected to set up parameters like configuration server, network settings, SIP settings, etc.
• Phone UI Access On the telephone press the “Options” button to enter Options list Default Administrator password is “22222”
50© 2008 Aastra Telecom .
Setting up the Phone – Phone UI Options
» Phone UI – Using the IP Phone UI, you can access the “Options Menu” 1. Call Forward
2. Preferences 1. Tones 2. Contrast Level 3. Speeddial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date 7. Language 8.Handset Pairing (57iCT Only)
3. Phone Status 1. IP & MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5 Error Messages
4. User Password
5. Administrator Menu
6. Restart Phone
7. Phone Lock
»
51© 2008 Aastra Telecom .
Setting up the Phone – Phone UI Options
» Phone UI – “Administrator Menu” You can access the Administrator Menu using the default password of "22222"
1. Configuration Server
2. Network Settings
3. SIP Settings
4. Factory Default
5. Erase Local Config
52© 2008 Aastra Telecom .
Setting up the Phone – WEB UI
» 2. WEB UI – An Administrator can setup and configure the IP phone using the WEB UI. The WEB UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape
• There is also a “User” WEB UI access where the user gets access to a subset of the Administrator features
• WEB UI Access
– “Administrator” WEB UI : Open your Web browser and enter phone’s IP address Username = “admin”; default password = “22222”
– “User” WEB UI : Open your Web browser and enter phone’s IP address Username = “user”; default password = “blank”
53© 2008 Aastra Telecom .
WEB UI – Administrator/User Home Screen
• The Home screen is “System Information”
» “User” WEB UI is minus the “Advanced Settings” Menu
Administrator User
54© 2008 Aastra Telecom .
WEB UI Menu Choices
» The following categories display in the side menu of the Aastra Web UI:
» Administrator:– Status
– Operation
– Basic Settings
– Advanced Settings
» User:– Status
– Operation
– Basic Settings
55© 2008 Aastra Telecom .
WEB UI Menu Choices - Status
» The Status section
displays the network
status and the MAC
address of the IP phone.
It also displays hardware
and firmware information.
The information in the
network status window is
“read-only”
56© 2008 Aastra Telecom .
WEB UI Menu Choices - Operation
57© 2008 Aastra Telecom .
WEB UI Menu Choices – Basic Settings
58© 2008 Aastra Telecom .
WEB UI Menu Choices – Advanced Settings
59© 2008 Aastra Telecom .
Setting up the Phone – Configuration Files
» 3. Configuration Files – A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator
» The phones use two (2) text files. An administrator is able to enter specific configuration parameters in either of the files
– “aastra.cfg”
– “<MAC>.cfg”
60© 2008 Aastra Telecom .
Setting up the Phone – Configuration Files
• The IP phones can be configured to use either TFTP, FTP, HTTP, or HTTPS to download its configuration files. The phones will download two (2) configuration files.• aastra.cfg:
• Holds the configuration information common to all the Aastra IP phones on the network
• E.g. SIP Proxy, Registrar, Outbound Proxy, XML server IP, Time servers
• <MAC>.cfg: (where <MAC> is equal to the MAC address of each telephone). • Contains specific configuration parameters for that particular telephone.• E.g. Line configuration, Button mapping• If the same parameter is listed in the <MAC>.cfg as in the aastra.cfg file, the
<MAC>.cfg value OVERRIDES it
• Create/edit config files using text editor (Word Pad, Note Pad); save as plain text.
– Syntax and sample configurations can be found in the “IP Phone Administrator Guide”; Syntax in Appendix A and sample configurations in Appendix D
• Note: The aastra.cfg file must be present on the server or the IP phone will skip the rest of the download
61© 2008 Aastra Telecom .
Setting up the Phone – aastra.cfg
#aastra.cfgtftp ip: 192.168.1.1headset sidetone gain: 0handset sidetone gain: 0admin password: 22222time server disabled: 0time server1: 128.100.102.201sip proxy ip: 192.168.1.100sip proxy port: 5060sip registrar ip: 192.168.1.100sip registrar port: 5060sip registration period: 3600sip registration retry timer: 30sip use basic codecs: 1sip outbound proxy: 0.0.0.0sip dial plan: "x+#|XX+*"sip line1 vmail: *97web interface enabled: 1
auto resync mode: 3auto resync time: 23:30sip intercom type: 2sip intercom prefix code: *55log module misc: Truelog module sip: Truelog module linemgr: Truelog module callmgr: Truelog module user interface: Truelog level: 0log format: 1log device: 0
62© 2008 Aastra Telecom .
Setting up the Phone – <MAC>.cfg
#<MAC>.cfg (example: 00085D0300E3.cfg)# This file contains specific settings for the phone with the MAC# address for which this file was named. Settings which have already# appeared in aastra.cfg will be overridden by those in this file.# Phone's IP address (may be necessary if you are not using DHCP)#ip:#subnet mask: 255.255.255.0#default gateway: #dns1: #dns2: 0.0.0.0#tftp server: 192.168.1.3#line info#line 1sip line1 auth name: 200sip line1 password: 12345sip line1 mode: 0sip line1 user name: 200sip line1 display name: Telephone Usersip line1 screen name: Telephone User
#line 3sip line3 auth name: 200sip line3 password: 12345sip line3 mode: 0sip line3 user name: 200sip line3 display name: Telephone Usersip line3 screen name: Telephone User#line 4sip line4 auth name: 200sip line4 password: 12345sip line4 mode: 0sip line4 user name: 200sip line4 display name: Telephone Usersip line4 screen name: Telephone User#line 2sip line2 auth name: 200sip line2 password: 12345sip line2 mode: 0sip line2 user name: 200sip line2 display name: Telephone Usersip line2 screen name: Telephone User
63© 2008 Aastra Telecom
Basic Installation Overview
Your Connection to the World.
» Setting up lines and feature buttons
64© 2008 Aastra Telecom .
Phone UI: Determining the IP address when using DHCP
» Using the Telephone UI On the telephone, press the “Options” key to enter the options list. Arrow down to the “Phone Status” selection and press the “Select”
key Press the “Select” key for “1. IP&MAC Addresses” Under “IP Address:” the IP address of the phone will be displayed
65© 2008 Aastra Telecom .
Setting up a Line - Accessing a Phone’s WEB UI
• Enter the IP address of the phone into a web browser and press “Enter”
66© 2008 Aastra Telecom .
Setting up a Line - WEB UI Login
A Login screen appears
» Administrator Login credentials:
» “User Name”: “admin”
» “Password”: “22222” <Default>
» Press the “OK” Button
67© 2008 Aastra Telecom .
Main Menu of WEB UI
68© 2008 Aastra Telecom .
Setting up lines and buttons
» Setting up a line– WebUI– Config files
» Setting up a button / feature– WebUI– Config files
» 57iCT Cordless Telephone– WebUI– Config files
69© 2008 Aastra Telecom .
WEB UI Line Configuration - Setting up a Line
• From the “System Information” screen select “Line 1”
70© 2008 Aastra Telecom .
Setting up a Line – BroadSoft SIP information needed
» Enter the Line 1 fields for your installation
» “Phone Number”» “Authentication Name & Password”» “Proxy Server & Proxy Port”» “Registrar Server” & “Registrar Port”
» “Registration Period”
» “Backup Proxy Server” & “Backup Proxy Port”» “Outbound Proxy Server”» “Outbound Proxy Port”» “Backup Registrar Server” & “Backup Registrar Port”
» Once completed press the “Save Settings” button » Phone will then need to be restarted for changes to take affect
Minimum Parameters
71© 2008 Aastra Telecom .
WEB UI Generic Line Configuration example - setting up a line
72© 2008 Aastra Telecom .
Configuration Files “aastra.cfg” - setting up a Line
» “Basic SIP Network Settings; Proxy Server & Port, Registrar Server & Port, Registration Period
sip line1 proxy ip: 192.168.10.221
sip line1 proxy port: 5060
sip line1 registrar ip: 192.168.10.221
sip line1 registrar port: 5060
sip line1 registration period: 3600
#aastra.cfgtftp ip: 192.168.1.1headset sidetone gain: 0handset sidetone gain: 0admin password: 22222time server disabled: 0time server1: 128.100.102.201sip proxy ip: 192.168.1.100sip proxy port: 5060sip registrar ip: 192.168.1.100sip registrar port: 5060sip registration period: 3600sip registration retry timer: 30sip use basic codecs: 1sip outbound proxy: 0.0.0.0sip dial plan: "x+#|XX+*"sip line1 vmail: *97web interface enabled: 1
auto resync mode: 3auto resync time: 23:30sip intercom type: 2sip intercom prefix code:
*55log module misc: Truelog module sip: Truelog module linemgr: Truelog module callmgr: Truelog module user interface:
Truelog level: 0log format: 1log device: 0
Line Config data
73© 2008 Aastra Telecom .
Configuration Files “<MAC>.cfg” - setting up a Line
» “Basic SIP Authentication Settings; Phone Number, Authentication Name & Password
sip line1 user name: 9785551515
sip line1 auth name: 9785551515
sip line1 password: 12345
#<MAC>.cfg (example: 00085D0300E3.cfg)# This file contains specific settings for the phone with the MAC# address for which this file was named. Settings which have already# appeared in aastra.cfg will be overridden by those in this file.# Phone's IP address (may be necessary if you are not using DHCP)#ip:#subnet mask: 255.255.255.0#default gateway: #dns1: #dns2: 0.0.0.0#tftp server: 192.168.1.3#line info#line 1sip line1 auth name: 200
#line 3sip line3 auth name: 200sip line3 password: 12345sip line3 mode: 0sip line3 user name: 200sip line3 display name: Telephone Usersip line3 screen name: Telephone User#line 4sip line4 auth name: 200sip line4 password: 12345sip line4 mode: 0sip line4 user name: 200sip line4 display name: Telephone Usersip line4 screen name: Telephone User#line 2sip line2 auth name: 200sip line2 password: 12345
Line Config data
74© 2008 Aastra Telecom .
WEB UI - Programming a Feature Button
• Select “Soft Keys and XML”
75© 2008 Aastra Telecom .
WEB UI - Programming a Feature Button
– Under “Type” open the drop down box and choose a feature
– Under “Label” enter an Alpha numeric name for the key (If applicable)
– Under “Value” enter the appropriate information (if applicable)
– Under “Line” choose which line the feature will use (if applicable)
– Save the settings
• Softkey configuration
76© 2008 Aastra Telecom .
Programmable key “Type” features for Sylantro
• Line/call appearances• Speed dials• Do not disturb (DND)• BLF List• Auto Call Distribution• Directed Call Pickup• Sprecode• XML• Directory• Callers List• Intercom• Services• Phone Lock• Speeddial/Xfer• Speeddial/Conf• Flash• Park• Pickup• Last Call Return• Paging• Empty (occupy key location but without any function)• None (programmable keys are automatically compacted)
77© 2008 Aastra Telecom .
Sylantro specific features
» Aastra supports multiple call control providers. Some features are specific to other providers
» Do not use
78© 2008 Aastra Telecom .
Config Files – Phone button programming information
» Depending on the phone model and which buttons are being programmed determines the prefix value to use
» 57i & 57iCT use SOFTKEY» 57i & 57iCT use TOPSOFTKEY
» 560M use EXPMOD
79© 2008 Aastra Telecom .
Config File – “softkey” settings - 57i, and 57iCT Phone
softkey1 type: speeddial
softkey1 label: Voicemail
softkey1 value: 7001
softkey2 type: line
softkey2 label: Support
softkey2 line: 5
SOFTKEY”X” TYPE: line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.
SOFTKEY”X” LABEL: Alpha numeric name for the softkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8
SOFTKEY”X” VALUE: Used with speeddial, sprecode, park, pickup, and xml types.
SOFTKEY”X” LINE: This is the line associated with the softkey feature. For “line” softkeys types the value must be between 5 and 9 (Lines 1 – 4 are already hard coded as the L1, L2, L3 and L4).
There are 20 softkeys that can be programmed. “X” = 1-20
80© 2008 Aastra Telecom .
Config File – “top softey” settings - 57i, and 57iCT Phones
topsoftkey1 type: speeddial
topsoftkey1 label: Voicemail
topsoftkey1 value: 7001
topsoftkey2 type: line
topsoftkey2 label: Support
topsoftkey2 line: 5
TOPSOFTKEY”X” TYPE: line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.
TOPSOFTKEY”X” LABEL: Alpha numeric name for the topsoftkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8
TOPSOFTKEY”X’ VALUE: Used with speeddial, sprecode, park, pickup, and xml types
TOPSOFTKEY”X” LINE: This is the line associated with the softkey. For “line” topsoftkey types the value must be between 5 and 9 (Lines 1 – 4 are already hard coded as the L1, L2, L3 and L4)
There are 10 top softkeys that can be programmed. “X” = 1-10
81© 2008 Aastra Telecom .
Config File – “expmod” settings – 560M
expmod1 key1 type: speeddial
expmod1 key1 value: *72
expmod1 key2 type: list
expmod1 key3 type: line
expmod1 key3 line: 7
There are 60 Soft keys that can be programmed on each module
expmodX keyN where “X” = Module 1, 2, or 3 and “N” = key 1-60
EXPMOD”X” KEY”N” TYPE : line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.
EXPMOD”X” KEY”N” LABEL: Alpha numeric name for the expmodkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8
EXPMOD”X” KEY”N” VALUE : Used with speeddial, sprecode, park, pickup, and xml types.
EXPMOD”X” KEY”N” LINE : This is the line associated with the softkey; for line softkey types, the value must be between 5 and 9
82© 2008 Aastra Telecom .
Programmable Key Settings - 57iCT Cordless Telephone
» Default key values– You can program up to 15 feature keys on the 57iCT
Cordless Telephone
83© 2008 Aastra Telecom .
WEB UI Programmable Key Settings - 57iCT Cordless Telephone
• Select “Handset Keys”
84© 2008 Aastra Telecom .
WEB UI Programmable Key Settings - 57iCT Cordless Telephone
» Under “Type” open the drop down box and choose a feature
» Under “Label” enter an Alpha numeric name for the key
» Save the settings
85© 2008 Aastra Telecom .
Config File Programmable Key Settings - 57iCT Cordless Telephone
featurekey1 type: line5
featurekey1 label: Support
featurekey2 type: line6
featurekey2 label: Sales
featurekey3 type: park
featurekey4 type: pickup
FEATUREKEY”X” TYPE: none, line”x“(x=1-9), xfer, conf, public, icom, flash, park, pickup, dir, callers,
FEATUREKEY”X” LABEL: Alpha numeric name for the topsoftkey. The maximum number of characters is 10
There are 15 Feature keys that can be programmed. “X” = 1-15
86© 2008 Aastra Telecom
Additional Options and Features
Your Connection to the World.
87© 2008 Aastra Telecom .
DHCP and Option 66
• Aastra’s “factory default” has DHCP enabled• IP, Mask, Gateway, DNS provided via DHCP server
• Optional DHCP option 66 • When DHCP option 66 is used, the phone will accept the TFTP
server information from the DHCP server• Allows “no touch” configuration at DHCP server of the phone.• DHCP option 66 is available on Microsoft Windows, Linux and
Solaris platforms and high-end routers (e.g., Foundry Networks)• Aastra now supports Option 60 and Option 43
88© 2008 Aastra Telecom .
Security on Aastra
• Aastra IP phones support two (2) password access levels– “User” level – Viewing and configuring phone specific settings such as
languages, time and date, ringtones, programmable keys, XML, etc.– “Admin” level – Full configuration access for phone specific settings
as well as advanced network and SIP settings– NOTE: User level access can further be restricted by enabling Admin
password at the Options root menu item and by disabling the WebUI– NOTE: Admin level password can only be changed using config files
• Aastra can be configured to download only encrypted files and each phone will decrypt the file on the phone itself– Useful for protecting private info such as SIP user account– Encryption program for Windows, Unix (Solaris), and Linux platforms
freely available from Aastra – Industry standard MD5 one-way encryption/hash– A centralized encryption password is chosen by the admin for the files
89© 2008 Aastra Telecom .
Factory Default
» There are 2 options for removing configuration settings on a phone. You can set the phone back to its factory default settings or you can remove a phone’s local configuration. Both can be done using the IP Phone UI or the Aastra Web UI ONLY.
» The Factory Default option resets the phone back to factory specs. It removes all of the settings made using aastra.cfg, <mac>.cfg, config files and all settings made through the Phone UI and WEB UI.
» The Remove Configuration Settings option will remove ALL user-modified settings made through the Phone UI and WEB UI. The aastra.cfg, <mac>.cfg configuration file settings are kept and untouched.
90© 2008 Aastra Telecom .
Automatic Firmware and Configuration Updates
• Daily server sync of the firmware and configuration– Set for configuration only, firmware only, or both– 24 hour clock in 30 minute increments– Check done daily within 30 minutes of the scheduled time
• “Check-Sync” SIP Notify– Initiate a server check for configuration changes using SIP notify
message; event => check-sync– Reboot phone if configuration change detected– When phone reboots, both new configuration files and firmware can
be picked-up
91© 2008 Aastra Telecom
Your Connection to the World.
Enterprise IP Support Process
Provided out of
Dallas Texas, USA and Toronto ON. Canada
92© 2008 Aastra Telecom .
at&tProvides initial troubleshooting and escalates to Aastra Tier 1 support if needs any assistance. .
at&tProvides initial troubleshooting and escalates to Aastra Tier 1 support if needs any assistance. .
Aastra Telecom Technical Support Call CenterOpens up a case and helps to identify the issue and resolve any non-design problems. Escalate to
Aastra Telecom Tier-2 support as required.1-800-574-1611 (or +1-469-365-3639)
Aastra Telecom Technical Support Call CenterOpens up a case and helps to identify the issue and resolve any non-design problems. Escalate to
Aastra Telecom Tier-2 support as required.1-800-574-1611 (or +1-469-365-3639)
Aastra Telecom EngineeringIdentify and resolve root cause for software or hardware related issues. Perform quality assurance
verification prior to releasing new software or hardware resolutions.
Aastra Telecom EngineeringIdentify and resolve root cause for software or hardware related issues. Perform quality assurance
verification prior to releasing new software or hardware resolutions.
Aastra Telecom Tier-2 SupportIdentify and resolve problem with focus on root cause and product performance. Escalate to
engineering as required.
Aastra Telecom Tier-2 SupportIdentify and resolve problem with focus on root cause and product performance. Escalate to
engineering as required.
Tier-1
Tier-2
Tier-3
Customer
Enterprise IP Customer Service Call Flow
93© 2008 Aastra Telecom .
Severity Classification and Resolution Objectives
Each problem will be classified in one of the following categories:
– Critical (Service Affecting): The problem has caused a complete system outage or renders a customer-critical aspect of the system completely unusable and has no known method of avoidance.
– Major (Service Affecting): The problem prohibits the system’s ability to fully achieve the documented functionality of a customer-critical application and has no known method of avoidance.
– Minor (Non–Service Affecting): The problem requires operational circumvention or workaround of documented functionality, but the expected result can be achieved, or the problem impacts a feature or function that is not customer-critical.
Resolution Objectives:
– Critical: Aastra Telecom will work the issue until the critical problem is resolved or a satisfactory interim solution is provided. Restoration of service to an acceptable level may be achieved by providing a work-around or software change.
– Major: Aastra Telecom will provide support during normal business hours. Restoration of service to an acceptable level may be achieved by providing a work-around or software change within 90 days.
– Minor: Aastra Telecom will respond to and acknowledge receipt of reported fault within two business days. Aastra Telecom will provide support during business hours on a reasonable-effort basis.
94© 2008 Aastra Telecom .
Problem Report Contacts
To Open a Technical Support Ticket or Request an RMA:
1. Phone our Global Call CentreHotline: 1-800-574-1611 +1-469-365-3639 Outside of North America
Hours of Operation: Monday – Friday Excluding US Public Holidays9:00 a.m. – 7:00 p.m. Eastern Time8:00 a.m. – 6:00 p.m. Central Time
6:00 a.m. – 4:00 p.m. Pacific Time
2. Email our Support TeamEmail address: [email protected]
Please provide:Your Company Name
Your Contact Information Product Name Serial Number A brief problem description and the severity of the issue
3. On-line SubmissionWebsite: http://www.aastratelecom.com/support/enterpriseip/submit_ip_ticket.asp
95© 2008 Aastra Telecom .
THANK YOU - QUESTIONS