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© 2008 IBM Corporation.
Disaster Risk Management in the Information Age
ICT, Disaster Risk Assessment, Mitigation, and Reduction
Transforming the Business ofPublic Safety & Security
Andrew S. LevyIBM Corporate Service Corps [email protected]
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 2
Overview
Disasters Happen – Corporate Response
Lessons Learned From a Developing Region
Technical Maturity
Collaboration and Web 2.0
Plans, Information Requirements and Sources
Modeling and Simulation
Technology Vision and Integrated Solutions
Enterprise Services / SOA Framework
Case Studies / Client Examples
Questions
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 3
“IBM has a tradition of responding whenever there’s a disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”
Robin Willner
Vice President
IBM Global Community Initiatives
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 4
Free & Open Source (LAMP) application from community led by Lanka Software Foundation, Sri Lanka
Modules include Organization registry, Request Management system, Shelter registry, Missing Persons registry, etc.
IBM has deployed Sahana in collaboration with Lanka Software Foundation in recent disaster response efforts:
Earthquake in Pakistan (August 2005) Earthquake in Peru (August 2007) Earthquake in Sichuan province, China (May 2008) Flooding in Bihar State, India (August 2008)
Sahana Disaster Management System
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 5
Mitigation and Reduction Requires Training and Exercise
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 6
With Focus on Cultural Awareness, Environment and Change
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 7
Effective public safety incident response and management requires coordination and information sharing in the field among multiple responder agencies. Non-governmental organizations (NGOs) and commercial enterprises face similar challenges when major disruptive or catastrophic incidents occur.
Incident response and scene management is often hampered by the inability of mobile responders from different organizations to communicate.
ICT Can Be Core To The Solution, But Creates Challenges
Major highway traffic incidents Train or aircraft crashes Multi-alarm fires Hazardous materials spills Contagious disease outbreaks
Extreme weather events Earthquakes Hostage situations Terrorist attacks
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 8
Instant Collaboration Solutions enable secure interoperability among government and commercial incident response organizations by providing the following functions to both mobile and office-based personnel
Text messagingAccess to federated data sources Basic incident management
Translating out-dated technology into business value
Solutions Include Instant Collaboration and Web 2.0
Low total cost of ownership (TCO) Minimal impact upon existing IT investments Open, scalable, modular Web-based architecture Extensive use of commercial off-the-shelf software (COTS) Solid security with role-based authorization Custom design, integration, delivery and support One-to-one, one-to-many, and many-to-many communications over various
networks and end-user devices
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 9
Secure Wireless Infrastructure System
On demand solution deployable at short notice, regardless of location Key in Disaster Recovery plan after a natural event or terrorist attack Enables Emergency Services to manage and coordinate their
response effectively Provides an On-Demand high speed data network to remote locations
or during crisis where local communications are non existent or have been temporarily impaired
Wide Area Reach back to the Internet and/or Agency Intranet
Wireless Local Area connectivity for onsite Servers, Laptops and handheld devices
Secure Voice Services Support for legacy protocols and data services Exportable End-to-End encryption
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 10
Technology can provide critical information far beyond traditional monitoring for a wide range of practical usage, with flexibility and control.
Effective Decisions to Reach Virtually Anywhere to Work Smarter Tools that Matter
Information is useful before, during, and after a reported incident or response. Awareness of conditions reported,
developing, or to be monitored Response with tactical video
information to augment radio communications
Speeds Investigation after a reported incident
Evidence to support prosecution, with strict security and chain of custody – increased conviction rates, reduces litigation claims
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 11
Dynamic, Living Plans
Plans in the form of static documents are ineffective
Plans must be maintained as evolving, actionable information environments
Planning environment must transition seamlessly into command and control environment
Multi-Agency Coordination
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 12
Key Challenge - Information is Scattered
Law Enforcement Data Exchanges
Criminal Justice, Corrections Agencies
Regional Centers of Operations
Federal,Regional,HomelandSecurity
Fire Dept, Early Responders, Other Disciplines
InformationRequirements
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 13
Enabling the Possibilities
We must collect, integrate, and analyze the scattered pieces of data and information required to assemble the big picture
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 14
Modeling and SimulationDeep Thunder – Forecasts for Weather-Sensitive Operations
Problem: weather-sensitive business operations are often reactive to short-term (3 to 36 hours), local conditions (city, county, state) due to unavailability of appropriate predicted data at this scale
– Energy, transportation, agriculture, insurance, broadcasting, sports, entertainment, tourism, construction, communications, emergency planning and security warnings
Solution: application of reliable, affordable, weather models for predictive & proactive decision making & operational planning
– Numerical weather forecasts coupled to business processes
– Products and operations customized to business problems
– Competitive advantage -- efficiency, safety, security and economic & societal benefit
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 15
Networked Video - Wide Range of potential placements of Networked Video for Public Safety
Streets, Roadways, Public Spaces
Schools
Effective Information
CommandBuses
Public Safety Vehicles
Personnel
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 16
IBM developed innovative camera enclosures and installations
Network Edge Kit Flexibility in configuration, upgrades, visibility and maintenance
Camera and sensors areindependent of communications equipment and can be remotelymounted
Upgrade to wireless: WiFi or Mesh
Antenna mounted with eithercamera or communications
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 17
Recognizes the single identity who is made up of multiple records
“Who is Who?”
Mr. Joseph Carbella55 Church StreetNew York, NY 10007Tel#: 212-693-5312DOB: 07/08/66SID#: 068588345DL#: 544 210 836
Mr. Joe JonesAPT 4909Bethesda, MD 20814Tel#: 978-365-6631DOB: 09/07/66
Mr. Joe Carbello1 Bourne StClinton MA 01510TEL#: 978-365-6631 DL#: 544 210 836DOB: 07/09/66
Mr. Joey Carbello555 Church AveNew York, NY 10070Tel#: 212-693-5312 DL#: 544 210 836
PPN#: 086588345Close match
Exact match
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 18
Operations
Planning
Incident Management
Mapping
Single Sign On
Role Based
Personalization
Customization
Navigation
Security
People Finder
Live Feeds
Collaboration
Integration on the Glass
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 19
Overview
Overview
Live chat
See cameras on map
Situational Awareness and Collaboration Real-time video with captions
Awareness
Live video feeds
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 20
Service ServiceServiceServiceService
Service
ServiceDiscoveryServices
EnterpriseService
ManagementServices
Service
MessagingServices
Service
MediationServices
Service
CollaborationServices
(Video Conf, Chat,
Whiteboard etc.)
Service
SecurityServices
(Secure Access,TIM, TAM,
Single Sign On, DataPower)
Service
SOA Foundation – Accelerator
Common Enterprise Services Enabled by IBM SOA
Planning & Preparedness
Services(Virtual Agility
Corp)
Service
IncidentManagement
Services(NC4 Corp)
Service
Decision SupportServices
(ThoughtWebCorp)
Service
School PlanningServices
(SafePlans Corp)
Service
3D DigitalBuildingServices
(Archaio Corp)
Service
ISV Services
Geo Spatial& Situational Awareness
Services(ESRI Corp)
RadioConnectServices
(KITS Corp)
NetworkServices(CISCO Corp)
MassAlert
NotificationServices(Amatra Corp)
Radio&
SystemTechnologies
(MotorolaCorp)
Enterprise Service Bus
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 21
Case Study: Child Abduction
With Crime Information Warehouse
4 year old male abducted while he was with a babysitter and his mother was at work. The former babysitter came by and took the child claiming she had permission from the mother.
Without Crime Information Warehouse
Full Court Press: Police establish a task force and initiate investigative canvasses
…the hours pass
Prior to initiating a full court press the squad detective calls for assistance.
The suspects id is entered in the system, which produces 7 names, 7 addresses, 3 DOB’s, & 6 SS numbers.
Investigators easily find common denominator and locate the child and the suspect.
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 22
Connecting the Dots on 9 Holdups in 4 Boroughs - New York Times; November 12, 20069 robbery incidents across 4 boroughs …hold ups miles apart … a clever strategy
3 robbers; rental car,
2 chrome plated handguns,
Always a mapped escape route …
Faces covered with stockings and masks.
Citywide patterns across boroughs were hard to detect. “We’ve had incidents where it’s taken time, more time, to
identify a citywide pattern,” said Police Commissioner Raymond W. Kelly.
The Last Robbery: The men fled the CVS, an employee called 911,and an alert was sent out across the police radio.
Teams of detectives were waiting for them.
The robbers got tangled in their predictable pattern.“They charged us with all those robberies, but they caught us with one,” Mr. Belcon said.
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 23
“…Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…”
“…Shorty…”(a nickname)
RecentSummons
KnownAddresses
Relationships of Interest
ParoleesIn Vicinity
Suspect 1 Positive ID
Suspect 2 Positive ID Arrests & Linkage to Crimes
in Other Precincts
Previous Arrests
Information in context, in the hands of detectives, at the scene…
(a tatoo)
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 24
Benefits
Operation Golden Guardian 2007(ARNORTH & State of California EMA)
Deploy response capabilities Locate resources Improve planning capabilities Develop training scenarios
Achieve interoperability and synchronization between 45 public agencies to include the US Army (ARNORTH) and the California State and Local Emergency Response Agencies and Command Centers.
Industry: Government Solution: Virtual Operations Center (VOC) Solution SBS Name:
Public Safety and Security Key Business Processes: Planning & Preparedness, Incident
Management & Collaboration Enterprise Services for State and County Wide Governments
Project Overview
Disaster Preparedness Challenge
Location: California State (4 Locations) Facts: San Diego, San Francisco, other System Facts: 200+ concurrent users responsible for
Government man-made and natural disaster management.
Both ARNORTH and California participating agencies wanted a common operating picture that showed a fused common operating picture across agency lines so that agencies could see the big picture - :On one sheet of music”.
Improve accuracy Provide timely decision support Develop contingency plans Manage field data in real time
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 25
Benefits
Gauteng Disaster Management CenterGERIS Gauteng Emergency Information Resource Services
Deploy response capabilities Locate resources Improve planning capabilities Develop training scenarios
The Gauteng Province is exposed to an array of hazards that can threaten livelihoods and damage critical infrastructures. The Province will also be hosting the 2010 FIFA World Cup Games.
Industry: Government Solution: I3 Framework – Virtual Operations
Center (VOC) Solution SBS Name: Public Safety and Security
Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments
Project Overview
Business Challenge
South Africa
Location: South Africa, Province of Gauteng Facts: Largest cities Johannesburg and Pretoria, Population
9,688,100 System Facts: 200 concurrent users responsible for Government
man-made and natural disaster management.
The local government needed a real time Common Operating Picture and interoperability for its command center and officers in the field to prepare for emergencies and support emergency operations
Improve accuracy Provide timely decision support Develop contingency plans Manage field data in real time
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 26
Benefits
State of MissouriMERIS Missouri Emergency Resource Information System
Event management regardless of scope and scale
A common operating picture Support for private and
public resource and asset management functions
Integrated credentialing tools
Minimization of redundant data input
Public Safety Needs: Incident Management, Resource Tracking, Communications, Asset Request Processing for:
Local City Public Safety Officials Local County Public Safety Officials All State Agencies Private Support Organizations All Hazards & Disciplines: Police, Fire Emergency, Medical,
HAZMAT, Intelligence, Public Health & Pandemic
Industry: Government Solution: I3 Framework – Virtual Operations
Center (VOC) Solution SBS Name: Public Safety and Security
Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments
Project Overview
Business Challenge
United States
Location: United States, State of Missouri Facts: Population 5,842,713. 114 counties and one independent
city (St Louis). System Facts: 400-600 concurrent Users, High Availability -
Clustered Failover Design, NIMS compliant
Geo-mapping options with a network link to a GIS data warehouse encompassing geo-data and aerial photography of the entire state
Templates for planning, operations, resources, finance and intelligence functions
Reports for current situation to include real-time weather and weather forecasting tools
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 27
Best Practices and Lessons Learned
Networked security technologies significantly improve operational efficiency and reduce cost The days of standalone solutions are history
The business requirements and the existing assets and infrastructure should drive the design Re-use or additional functionality that can be done with current assets Integration and interoperability are operational necessities
Think across organizational boundaries With what existing systems will you need to integrate? SOA? With what other agencies or systems will you need to share information?
Think long term There will be changes; how can you prepare so that they can be made
with minimal impact on your operations? Who will host? How will the systems be supported and maintained and at what cost?
Transforming the Business of Public Safety & Security© 2008 IBM Corporation
Slide 28
Additional Information
citizencorps.blogspot.com
www-03.ibm.com/industries/government/doc/jsp/indseg/all/f/index.jsp?re=gihome67gov
Andrew S. LevyIBM Corporate Service Corps Fellow
Reaching over 13,000 people in
over 1,400 cities in over 75 countries in
12 months.