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© 2008 OSIsoft, Inc. | Company Confidential
Enterprise Agreement Services & Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case StudyBristol-Myers Squibb: Devens Case Study
Enterprise Agreement Services & Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case StudyBristol-Myers Squibb: Devens Case Study
Don Smith (OSIsoft)Don Smith (OSIsoft)Todd Brown (OSIsoft)Todd Brown (OSIsoft)
Ashley Howard (Bristol-Myers Squibb)Ashley Howard (Bristol-Myers Squibb)
Don Smith (OSIsoft)Don Smith (OSIsoft)Todd Brown (OSIsoft)Todd Brown (OSIsoft)
Ashley Howard (Bristol-Myers Squibb)Ashley Howard (Bristol-Myers Squibb)
3© 2008 OSIsoft, Inc. | Company Confidential
Enterprise Agreement ExperiencesEnterprise Agreement Experiences
Customers recognize the value of OSIsoft products in generating or supporting the generation of ROI for the enterprise
Achieve a step change in adoption and value– Rock Tenn – 12 mills
• Create real-time infrastructure• Asset model view + Energy, Production and KPI’s• System Integrator project services
– Cemex – 77 plants• Rollout to 77 sites, 4 continents• Consistent site reporting, enterprise visibility• Enterprise application deployment
4© 2008 OSIsoft, Inc. | Company Confidential
What Is IncludedWhat Is Included
1. Standard OSIsoft PI Infrastructure Software– The scope of provides unlimited quantities of the
Eligible Products
2. Managed PI (mPI) Software– mPI software includes software to help install, manage
and update the Standard OSIsoft PI Infrastructure
3. Managed Services– These include bundled services from OSIsoft to help
the customer gain business value from the PI Infrastructure Software.
5© 2008 OSIsoft, Inc. | Company Confidential
Managed ServicesManaged Services
Enterprise Program Management (EPM) – customer advocate– Dedicated contact - focal point from OSIsoft– Customer advocate to drive the installation and adoption of the
infrastructure Installation Services – PI installed and current
– Install and upgrade the software provided– Remote & automated manner by default (mPI)
Technical Support Services – keep PI tuned up– Standard 7x24 support access via phone, email, etc.– NOC
• keep the PI Infrastructure operating at a high level of availability and performance.
Education Services– Onsite, Offsite, Webinar, CBT (Saleable)
Value Engineering Advisory Services (CoE) – more business value– CoE provides Value Engineering Advisory Services– Helping customers to gain high value and minimal risk
6© 2008 OSIsoft, Inc. | Company Confidential
Links Managed Services & PI Infrastructure Manage situations with data - updates Allows Scale of Managed Services
– Today:• NOC – detect problems at OSIsoft• Updates/Status – inventory managed• Extranet – visibility of status, reports
– Future:• Installs – modern update management• Delivery Collaboration
– EPM, CoE, Tech Support – Education – Webinar Repository – CoE: Virtual Campus Private Areas
The Role of mPIThe Role of mPI
7© 2008 OSIsoft, Inc. | Company Confidential
Project Overview – Facility ScopeProject Overview – Facility Scope
BMS is investing $750 million in the construction of a Large-Scale Cell Culture (LSCC) manufacturing facility for the commercial production of biopharmaceuticals in Devens, MA.
This facility will have 120,000 liters of bioreactor capacity. Designed for concurrent multi-product production.
Inoculum Prep
FermentationPurification
Separation
8© 2008 OSIsoft, Inc. | Company Confidential
20102009
Ground Breaking Operationally Complete FDA Submission
Project Overview – Facility TimelineProject Overview – Facility Timeline
Implement a fully automated, paperless solution that supports
release by exception utilizing S95/S88 integrated recipe
Mar 2007
9© 2008 OSIsoft, Inc. | Company Confidential
MFG Building
Lab Offices
WH/Chem Storage
Trailers
CUB
Project Overview – Site ProgressProject Overview – Site Progress
10© 2008 OSIsoft, Inc. | Company Confidential
The Need for Innovation through AutomationThe Need for Innovation through Automation
UnitOperation #1
UnitOperation #N
Raw Materials
Product
ReleaseTesting
AcceptanceTesting
BatchRecord
BatchReleaseReview
ReleasedBatch Record
ReleasedProduct
Operator
Quarantine
Quarantine
Weigh &Dispense
Inconsistent execution, lack of automation => lost batches, quality &
GMP issues
Paper-based =>long cycle times,
increased WIP
Lack of standards => inefficient tech
development and transfer
Limited data capture, no enterprise intelligence framework => impacts
operations support, optimization
Manuf. and lab systems not integrated =>
scheduling inefficiencies
11© 2008 OSIsoft, Inc. | Company Confidential
LSCC Business RequirementsLSCC Business Requirements
Reduce Process DeviationsAutomated EquipmentElectronic Work
InstructionsEquipment TrackingRecipe Driven Operations
Expedite Batch Review & Release
Electronic Data CaptureException Reporting Recipe Driven Operations
Improve Inventory Management Material TrackingWeigh and DispenseRecipe Driven Operations
Drive StandardizationUtilize Industry and
Corporate StandardsRecipe Driven Operations
12© 2008 OSIsoft, Inc. | Company Confidential
LSCC Systems OverviewLSCC Systems Overview
BMS IT Provided Vendor Provided
Smart Device
Master Data
10.o
SOPs
Shop Floor Instruments
Recipe AuthoringOrder Management
Instructions Results
Lab Instruments
FacilitySample
Plan
TestResults
TestTestResults
Mat’ Status
TriggerTest
InboundMat’l
Trigger In Process Test
Equipment &Instrument
Status
BuildingStatus
Master Data,Process Orders,Transfer Orders
GI/GRConfirm,
Mat’l Status Check
PurchReq
BatchHistory
Smart Device
Calibration Status
QC Sample Plan
In Process Test Results
Enterprise Management Information Portal
Trigger Quality Event
Quality Event Status
Batch History
Current QCStatus,
TestHistory
Financials,BW Metrics
Operator Training Status
QC Lab
LIMS
CAPA
Training
Building Data
Building Auto
CMMS + Calib
Maximo6
Documentation
BMS IT Provided Vendor Provided
10.o
Shop Floor Instruments
Recipe AuthoringOrder Management
Instructions Results
Lab Instruments
FacilitySample
Plan
TestResults
TestTestResults
Mat’ Status
TriggerTest
InboundMat’l
PurchReq
Enterprise Management Information Portal
Batch History
Current QCStatus,
TestHistory
Financials,BW Metrics
QC Lab
LIMS
CAPA
Training
Building Data
Building Auto
CMMS + Calib
Maximo6
Documentation
13© 2008 OSIsoft, Inc. | Company Confidential
CoE: The Center of Excellence ServicesCoE: The Center of Excellence Services
EvangelismSupport
Proof ofTechnology
GeneralSystemsSupport
Core Services Support Services
Tactical
Strategic
14© 2008 OSIsoft, Inc. | Company Confidential
Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)
Total # BMS CoE Engagements (Jan08 – Oct08): 26
15© 2008 OSIsoft, Inc. | Company Confidential
EA: Driving New Interface DevelopmentEA: Driving New Interface Development PI Enterprise Option with DeltaV
Smart Connector – New historian option in DeltaV 10.3
DeltaV Batch Smart Connector– Joint architecture approved by
OSIsoft & Emerson– Dual sourced data from OPC A&E
Server & Batch Historian Emerson Compliance Suite Smart
Connector– Extends the context of the “Batch”
from the S88 level to include the S95 level
– Captures the integrated Recipe: both automated recipe steps and electronic work instructions into PI Batch Database
Start Batch
Prepare(W&D, Room/Personnel Status)
Pressure Test & CIP Reactor
Finish Batch
Collect Sample& Analyze
React
Separate
CIP Dryer
Drying
Verify Bag FillerStatus
Operate Bag Filler
Manual Activities inManufacturing Engine MES
Automated Activities inBatch Execution Engine DCS
16© 2008 OSIsoft, Inc. | Company Confidential
EA: Enabling Enterprise Architecture StandardsEA: Enabling Enterprise Architecture StandardsOption 1 Option 2 Option 3 Option 4
17© 2008 OSIsoft, Inc. | Company Confidential
EA: Developing Solutions ArchitecturesEA: Developing Solutions ArchitecturesBiz GoalsBiz Goals Tech GoalsTech Goals GAP AnalysisGAP Analysis Future StateFuture State Current StateCurrent State Project AdvisoryProject Advisory
18© 2008 OSIsoft, Inc. | Company Confidential
EA: Driving Industry Best Practices:Best Practice for Validating the PI InfrastructureEA: Driving Industry Best Practices:Best Practice for Validating the PI Infrastructure
Benchmark the industry
Develop Validation Principles
Define Streamlined Requirements
Develop Validation Templates
Test Drive in Actual Project & Adjust Course
Rollout to our EA’s in the Industry
Foster Continuous Improvement
19© 2008 OSIsoft, Inc. | Company Confidential
Happy EA Customer Common TraitsHappy EA Customer Common Traits
Purchase to support a step change in use of PI software.
More information– 18:30 Theater 3 - mPI/NOC– Wednesday 14:20 – Details of the EA Program– Wednesday 16:30 – Process Data
an Enterprise Asset at Bayer MaterialScience
20© 2008 OSIsoft, Inc. | Company Confidential
Managed Services Kudos
“I wanted to thank you …. they DID help me a lot in my steering committee
presentation on Friday. It allowed me to demonstrate
that we get good value indeed out of our CoE
partnership with OSIsoft!”
“Your staff were knowledgeable, cooperative and reliable in their statements and commitments. In short, the team are very pleased with the conduct and result of the exercise. Let me add that your responsiveness in terms of the timing of making staff available was very much appreciated.” “The final document was well
written with good recommendations that had captured the
overall HA requirements/design. All are
well in scope. Thanks again for the effort and the professional
services rendered.”
“The services provided with this enterprise agreement went well
beyond what we are used to from traditional software vendors. This
is a true partnership”
“Very much Appreciated!!! You are going above and
beyond the call of duty and I for one very much
appreciate the effort this takes.”
“I am confident we will come out with a landmark
set of documents that will not only avail themselves to faster, leaner testing but also
be carried forward for all future sites.”
And many more…
21© 2008 OSIsoft, Inc. | Company Confidential
Questions?
22© 2008 OSIsoft, Inc. | Company Confidential