© 2010 The MITRE Corporation. All rights reserved. For Internal MITRE Use Veterans Benefits...

© 2010 The MITRE Corporation. All rights reserved.For Internal MITRE Use

Veterans Benefits Management System (VBMS) SOA Approach

2010 MITRE SOA Conference

Brandt WelkerVBMS Chief EngineerDepartment of Veterans [email protected]

Matt FriedmanProgram [email protected]

© 2010 The MITRE Corporation. All rights reserved.

About VA

■ Established as an independent agency, July 1930

■ Elevated to Cabinet level, March 1989

■ Second largest Federal Department

– More than 270,000 employees

■ Organizational structure

– Central Office (VACO), Washington, DC

– Veterans Health Administration (VHA)

■ Provides services and benefits through a nationwide network of 153 hospitals, 895 outpatient clinics, 135 nursing homes, 47 residential rehabilitation treatment programs, 209 readjustment counseling centers

– Veterans Benefits Administration (VBA)

■ Operates 57 veterans benefits regional offices

– National Cemetery Administration (NCA)

■ Operates 157 national cemeteries

2


Strategic and Enabling Goals

■ Goal 1: Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families.

■ Goal 2: Ensure a smooth transition for veterans from active military service to civilian life.

■ Goal 3: Honor and serve veterans in life, and memorialize them in death for their sacrifices on behalf of the Nation.

■ Goal 4: Contribute to the public health, emergency management, socioeconomic well‑being, and history of the Nation.

3

Enabling Goal: Deliver world-class service to veterans and their families through effective communication and

management of people, technology, business processes, and financial resources.

Source: www.va.gov


4

Veterans Benefits Administration

Major VBA Challenges

■ Reduce Claims Backlog

■ Go “Paperless”

■ Implement New GI Bill

EducationService

Compensation& Pension

Service

LoanGuarantyService

InsuranceService

Vocational Rehab& Employment

Service

46.4 Billion dollars to be paid to veterans in 2009

VBA is responsible for administering the VA programs that provide financial

and other forms of assistance to veterans, their dependents and survivors

OI&TOffice of

Business Process

Integration (OBPI)


Page

5

What is VBMS

■ What are we trying to accomplish– Deploy a technology platform to enable the paperless

processing of compensation and pension claims

– Implement business process reengineering best practices to improve the claims processing process

■ What are our challenges– One of the largest programs undertaken by VBA

– Utilizing Agile development methodology

– User in the middle design

– Complex Legacy Environment

– Adopt modernized architectural best practices

How Are We Proceeding?…..


Page

6

OA

The Answer…………


7

Composite Application in SOA

Source: IBM


Page

8

Overall Program Approach

■ Virtual Regional Office

■ Pilot 1 – Platform Concept Test (2010)

■ Pilot 2 – Business Process Deployment & Architectural

Hardening (2011)

■ Pilot 3 – Business Process Optimization (2011)

■ National Rollout (2012)

© 2010 The MITRE Corporation. All rights reserved. 9

A. Intake B. Development C. Rating D. Award

A1. Establish Record

RT

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ION

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A2. Setup End Products

A3. Update eFolder

B2. Develop the Claim

B3. Verify RTR

B1. Create Development Plan

eFO

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:

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t(s)

In

Ro

ute

to

Vet

eran

C1. Evaluate Evidence

C2. Determine Rating

C3. Support External Review

D1. Determine Entitlement

D3. Obtain Authorization(s)

D2. GenerateCorrespondence

Supp

ortin

g C

apab

ilitie

s

G1. Appeals Process (RO, Board,

Court)G2.

Veteran Identification Verification

Service

G3. Letter

Generation & Association

G4. Due Process

G5. Receive and Associate New

Documents G6. Time Based

Triggers

G7. Work Product

Quality ReviewsG5a Receive

G5b Associate

G1a RO Appeal

G1b VBA Appeal

Overview of the Business Architecture

DRAFT – Pre-Decisional

Source: MITRE / VBA


Title:

Supplier CustomersRoles Exceptions / Opportunities

ProcessInputs Outputs

Services

Role Description


Source: MITRE / VBA


11

Setting The Context For the Business Services

DRAFT – Pre-DecisionalSource: MITRE / VBA


Understanding the Architectural Relationships


Source: MITRE / VBA


Title:

Supplier CustomersRoles Exceptions / Opportunities

ProcessInputs Outputs

Services

Role Description

Intake Development Rating Award

GUI Layer

Lega

cyLogical Architecture

Legacy Systems GUI Layer

Information Sets

VBM

SI S

cope

Application Layer

Infrastructure Layer

Data Layer

Desktop Workspace

Desktop Tools

Document Management

Workflow Engine Rules EngineOCR / eFax Solution

Scanning PlatformDesktop

EnvironmentNational Network

InfrastructureDevelopment &

Test Environments

PIES - GUI Capri MAP-D RBA2000 CoversShare

DODRecord

s Reques

t

DODRecordImages

VHAExamOrder

VHA Exam

Results

Claim Conts

Dev Doc

Rqsts

Outbound

Corresp

Document Repository

Rules & Profile Information

Claim Status

Claim Status

AwardsBIRLS - GUI

New VET

New Vet

Record

CDB Tables & BL

PIES - BL Capri MAP-D RBA2000 CoversShare AwardsBIRLS - BL

Legacy Systems Fat Client Business logic

Legacy DB Tables & Business Logic

CDB Tables & BL

CDB Tables & BL

CDB Tables & BL

CDB Tables & BL

CDB Tables & BL

CDB Tables & BL

CDB Tables & BL

13



The Detailed Analysis to Support the Services

14

Step 1 – Application Centric Data Flow Analysis

Step 2 – Process Based Information Flows

Step 3 – Draft Services Catalog


Source: MITRE / VBA


Database

The Complexities of the Legacy Architecture

GUIInterface

Application Logic

Database

GUIInterface

ApplicationLogic

Database

Application Complexity GUI Level Integration

Service Integration Refactor or Migrate the Code

GUIInterface

Application Logic

Database

GUIInterface

ApplicationLogic

Database

GUI Interface

Application Logic

Database

GUIInterface

Application Logic

Database

GUIInterface

ApplicationLogic

Database

AP

I

Ser

vice

Source: MITRE / VBA

© 2010 The MITRE Corporation. All rights reserved.DRAFT – Pre-DecisionalSource: MITRE / VBA


VBMS Pilot 1

Filenet

Smart Scanning (NARA)

Portal

VETSNET Server Tier

VETSNET

Security

Identity Management

TUXEDO

SOAP/HTTP

Protocol?

Retrieve Doc

Metadata

EJB/RMI

SOAP/HTTPVPN/T1

AIDE Network

BEP NetworkVPN/T1

SOAP/HTTP

Store Scanned

Image

EP Work Queue

Establish

Development

Rating

Awards

Receive Claimant Data

HTTP

VPN/Internet

Retrieve Document

Content

Info Integrity-Check Claim

-Check Content

Establish/Update Claimant Data

Search Scanned

Image

(Additional Screens)





(Additional Functions)









(Additional Tux. Svcs)

Pilot 1 Architecture


Source: VBA


An Outline of VBMS SOA Reference Architecture

Customer Relationship Management

(CRM)

Voice Access Modernization

(VAM)

Enterprise Knowledge Base

(KB)Unified Desktop

Source: The Open Group


Page

19

Current Status and Next Steps

■ Where Are We Today– Numerous Technical Services Have Been Developed

– Starting The Last Couple Of Sprints For Pilot 1

– Business Architecture Defined

■ What Are The Next Steps – Managing One Of The Largest Programs Undertaken By VBA

– Refining The Adoption Of Agile Development Methodology

– Integrating User In The Middle Design With Architectural Strategies

– Integrating VBMS Into The Complex Legacy Environment

– Continued Adoption Of Modernized Architectural Best Practices

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