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© 2012 Windstream Communications, Inc.
April 10th 2014 IAUG Jeff Pennett Solutions Architect Windstream ISG Ken DeMile Major Account Manager Windstream ISG Team Avaya
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Windstream Company Who are we?Overview in brief Ken DeMile
Avaya/Windstream partnership
Avaya Data PresentationAvaya
Windstream ISG Data DivisionAvaya data practice – Jeff Pennett
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WHO IS WINDSTREAM?
‣Industry Leading Communications & Cloud Solutions ‣S&P 500 Company with $6B in Annual Revenue & $2B+
cash‣National Footprint ‣450,000+ Business Customers Nationwide‣200+ Offices Across the U.S.‣Approximately 14,500 Employees‣120,000+ Fiber Miles‣10 Domestic Network Operations Centers (NOCs)‣27 enterprise class data centers ( including regional
locations)‣2012 Frost and Sullivan Market Share Leader for VoIP
Access and SIP Trunking – 22.1%‣Broad Ethernet coverage throughout the Northwest‣Industry Leader in SIP voice Unified Communications‣One of the nations leading Avaya Platinum Business
Partners‣Offer market defining fusion of Cloud & Network products‣Headquartered in Little Rock, AR3
Solutions Builder – Services
Contact Ctr UC Mobility Content
Multimedia
TDM/VOIP Key Systems TDM/VOIP PBXSIP Based Solutions
VPN, Firewalls, ProtectionNetworkSecure Routers
Core Switching
Closet SwitchingWireless
Fiber
Security
INTEGRATED SOLUTIONS GROUP:
Where We Play - Equipment
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WINDSTREAM & AVAYA – THE STRENGTH OF OUR PARTNERSHIP
Windstream & Avaya have been strategic partners for over 25 years
Avaya Platinum Partner
Nortel Elite Advantage Partner
Windstream has over 1 million desktops deployed with Avaya solutions
Windstream is the first and only SP to have an Avaya UCaaS subscription license agreement in place
Avaya outsources nationwide service to Windstream ISG including: dispatch, MAC, and installs. Average of 20-30 engagements per month.
Windstream Avaya National Support
Windstream is Avaya’s second largest US Platinum partner and leading integrator specializing in building and delivering unified communication solutions by integrating internal resources with industry leading manufacturers to meet critical business requirements
Customer Focus 20000 customers coast to coast Nation Wide CoverageNationwide Coverage 700 employees ( Managed Service Division ) (6) 24/7 365- NOC management centers-US based Tier 3&4 Support
Proven Experience Windstream employees 425 Avaya Applications Specialists and Engineers with industry
certifications and an average experience of 15 years working in complex environments Avaya Certified Design Engineers Avaya Certified Software Specialists Avaya Certified Contract Center Application Specialist Avaya Certified Proactive Contact Specialist Avaya Certified Field Technicians Avaya Certified Project Management Team (PMP) Cisco Certified Design Engineers (CCIE, CCNP, CCISP, CCDA, CFXS, CLCE) Microsoft Certified Engineers
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WHAT WE SELL TOGETHER
Windstream & Avaya products and services are designed to help our customers combat the most critical business challenges they face everyday:
Red/Blue/Purple/IPO
Experts in Blue to Red Migration
Unified Communications
Avaya Contact Center
Avaya Data
Scopia
UCaaS
Professional Services
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UCaaS STANDARD UCaaS DEDICATED HYBRID
Windstream Owned 3 or 5 Year Subscription Greenfield Predetermined Applications VMware only Rate Card Based Predetermined Data Centers CI Candidates now GA Q3 2014 SIP, H.323, Analog
Windstream Owned 3 or 5 Year Subscription Greenfield or CM Migration to
Cloud Custom Configurations Any Win Data Center VMware or Appliance CM License Move on last 2
deals GA Now SIP, H.323, Analog, Digital
Windstream or Customer Owned
VMware or Appliance Flexible Configurations
COMPETITIVELY UNIQUE OFFERS JOINTLY DEVELOPED BY WINDSTEAM & AVAYA
UCaaS OPTIONS
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Thank You
• Windstream
• Integrated Solutions Group• Enterprise Solutions
• Data EngineeringOverview
• Jeff Pennett• Solutions Architect
• Business Development• 508-561-7903
Windstream's Data Engineering falls into many groups
•Senior data engineers reporting up to VPs, Tim Whelehan, Jeffrey Drummond and Chris Ryan
Business Development Engineering – SMEs With dozens of certifications from Security to WiFi to Route/Switch design building new product linesPresale Engineers – Taking Mainstream technologies and designing solutionsStaging engineers - that streamline the process of configuring/testing the data gear documented and shipped to site. This is our incubator of talent if you will.Implementation Engineers with equal certifications that not only support the presales effort but lead the Installation and on-site engagement of Data projectsNOC Support Engineers - including Help Desk and Day 2 escalation support and Managed Services of Data products with redundant 7X24X365 NOC centers
Thank You
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What do we do outside of selling technology
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Network Assessments
Infrastructure Design/Re-design and Installation
Unified Communications
VoIP/Network Certifications
LAN/WAN traffic analysis
Wireless Design and Install indoor and outdoor Incl. Microwave
Cloud design and Migration planning
Security Audits
Data Customers to name a few
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• Tulsa Technology Center• Hastings Hospital• Pinkerton Academy• Cosi Stores• Buffalo Niagara Convention Center • Hyatt Hotels Call Center• Ruth Chris restaurants• Boston Medical center health Plan• Arch Diocese of NY• Muzak - DMX• Dollar Thrifty Car Rental• Nuclear Regulatory Commission• Charlton County Schools• Roseland Franklin University• Sacramento Downtown Mall• Sequoia and Yosemite National Parks• Anheuser Busch Brewing• First Church of Boston• Liberty Property Trust• Public Financial MGMT
A few notable clients Many with Avaya data
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Hastings Hospital
Field implementation and support engineers/techs available
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St Louis staging facility similar to Mt Laurel and others
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Avaya integrated with third party gear.
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Avaya Only network.
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NRC network.
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AS5300 Vlans:Internal-OAM /27Signaling: /27
2nd floor 3rd floor4th floor
IRCRM 3098
5698TFD
5650TD-PWR
5698TFD
5650TD-PWR
5698TFD
AS 5300
Stack IP Address: /24Client IP Address:
CS1000:Tlan: /24Elan:/24
NMS
NTP
Radius
ELAN
CS1000
Signal ServerNRS
ECM
TLAN
Internal OAM Signaling
MAS 1MAS 2 SIPCore 2 SIPCore 1
Data Center
5698TFD
5650TD-PWR
1st floor
5698TFD
5650TD-PWR
5698TFD
5650TD-PWR
fiber
fiberfiber
fiberfiberfiber