© 2013 IBM Corporation Partnering with IBM Global Technology Services for Better Business Outcomes...

© 2013 IBM Corporation

Partnering with IBM Global Technology Services for Better Business Outcomes

GTP10948-USEN-02

IBM Global Technology Services: Partnering for Better Business Outcomes

© 2013 IBM Corporation2

Four forces converge to drive promising opportunities, higher expectations and new challenges

Sources: 2012 IBM Global CEO StudySources: 2012 IBM Global CEO Study

2012 IBM Global CEO Study: CEOs now say technology is the top driver of change2012 IBM Global CEO Study: CEOs now say technology is the top driver of change

Technology factors

People skills

Market factors

Macro-economic factors

Regulatory concerns

Globalization

External forces impacting organizationsExternal forces impacting organizations

AnalyticsAnalytics

SocialSocial MobileMobile

CloudCloud



~80%of survey respondents currently use or plan to implement (by year-end 2013)

cloud services for Applications; 45% for

Business Processes. Source: Gartner G00229304 (Figure 2)

~50%of IT budgets will be allocated to

operationalizing around cloud

technology within 2 years. Source: IDC, CloudTrack 2012 Summer Survey, Part 1: Costs Savings in the

Cloud, doc #237693, November 2012

~80%of U.S. buyers indicate that they will have transformed 50% of their internal application/infrastructure environment to mimic a cloud delivery model in 5

years. Source: IDC, 2012 U.S. Buyer Requirements for Outsourced Cloud Services Part 1: Road Map of Transformation, doc #234737, May 2012

~7%Growth rate of all external services in 2016 (better than GDP), and driven largely by cloud adoption, at >13% in 2016. Source: IBM

Finance & Admin

Finance & Admin

Supply Chain ManagementSupply Chain Management

Research &DevelopmentResearch &

DevelopmentMarketing

AutomationMarketing

Automation

It is clear that cloud is changing the boundaries, access and economics of business and IT



CEOs

Sources: 12012 IBM Global CEO Study, 22011 IBM Global CMO Study, 32011 IBM Global CIO Study, 4“Pushing the limits of outsourcing: Innovators reinvent services relationships”, Sources: 12012 IBM Global CEO Study, 22011 IBM Global CMO Study, 32011 IBM Global CIO Study, 4“Pushing the limits of outsourcing: Innovators reinvent services relationships”,

partner extensively (up from 55% in 2008)1

are partnering for innovation1

CIOsof growth-focused CIOs are partnering extensively to change the mix of skills, expertise and capabilities3

feel unprepared to face the complexity of increasinglyinterconnected economies, enterprises and societies3

CxOs plan to outsource for strategic business value beyond efficiency and operating effectiveness4

CMOswill increase use of external partnerships forcustomer and data analytics2

will increase use of external partnerships for IT skills2

69%53%92%

65%

61%

48%

70%

Increasingly, leaders are pursuing partnerships to succeed



Enterprise Innovators outperform all other segments…

IBM market research identified new partnering strategies with substantive business benefits

When we looked at both sourcing motivations and the extent of outsourcing,

four partnering strategies emerged…

Focused Innovators

Effic

ienc

y an

d ef

fect

iven

ess

SOU

RC

ING

MO

TIVA

TIO

NIn

nova

tion

EXTENT OF OUTSOURCINGNarrow Broad

Respondent distribution by partnering strategy

Revenue growth by partnering strategy

3 Year CAGR%: FY 2011

Gross profit growth by partnering strategy

3 Year CAGR%: FY 2011

2.5% 10.9%

2.9%1.6%

1.9%

3.9% 9.4%

4.5%19%

27%34%

20%

Focused Optimizers

Enterprise Innovators

Enterprise Optimizers

"Why partnering strategies matter" − an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit: ibm.com/ibmcai/sourcing"Why partnering strategies matter" − an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit: ibm.com/ibmcai/sourcing



Turn Information into Insights

• Manage “big data” volume, variety and velocity

• Apply performance analytics to IT infrastructure

• Monitor and mange information based on value and priority

• Enable end-user environments for social business

• Support bring your own device, applications, and processes

• Enable a flexible workplace

IBM has the skills and capabilities to deliver on your fundamental needs and drive innovation and business value for your organization

Optimize Infrastructure

• Deploy an optimized, virtualized, rationalized infrastructure across network, server, storage, & data center

• Meet unpredictable demands with cloud• Enable flexibility with scalable modular

data centers

Manage Risk, Securityand Compliance

• Secure your infrastructure inside and outside the data center

• Maintain continuous business operations

• Meet regulatory compliance requirements

• Manage enterprise risk Transform Strategy & Business Operations• Drive business value by leveraging a mix of delivery

models including cloud, managed services, IT outsourcing, business process outsourcing, and traditional IT

• Integrate management and governance of IT and business services across the lifecycle

Deepen Engagement and Deliver Enterprise Mobility



The most forward-thinking organizations are developing partnerships to address these needs

La Caixa BankBuilt a culture of innovation while saving an expected €400M over 10 years

Restaurant chain & retailerIncreases customer satisfaction and profitability with data analytics, while decreasing report generation times by 99%

Karviná CityManages risk and automates identity management, providing 100% improvement to employee activation

Sunlife Stadium – Miami DolphinsEnhances the fan experience and improves operational efficiencies by 90% with SmartCloud

Railway companyBoosts mobile productivity across 6,000 end-user devices and supports a BYOD strategy



Those organizations are partnering with IBM on a business and IT services model that is premised on business value and enabled by cloud

Client-centric approach built on a highly flexible, modular delivery platform Vertical integration across all delivery models Committed to delivering business value and continual innovation Providing access to the breadth and depth of IBM capabilities and expertise

SmartCloud ServicesSmartCloud Services

Project-Based

Services

“Help me with some tasks”

Consulting

“Analyze and advise”

Application Outsourcing

“Manage my application services”

Global Process Services

“Run and innovate my processes”

Managed Services

“Monitor my servers”

“Host my servers”

“Manage my applications”

“Manage my servers”

Strategic Outsourcing

“Be my strategic IT provider”



Develop an infrastructure roadmap & plan to support existing and future business models.

Enhance the speed and reliability of solution deployments with analytics-driven approaches.

Define a robust and intelligent business and IT architecture for optimal responsiveness, flexibility and scalability.

These services are based on proven methodologies that apply technical, financial, and industry lenses to accelerate business value

Collaborate with industry experts to capitalize on leading technologies in your industry.

IBM was named a leader in the IDC MarketScape: Worldwide Datacenter

Transformation Consulting 2012 Vendor Analysis

Source: 1) IDC, MarketScape: Worldwide Datacenter Transformation Consulting 2012 Vendor Analysis Doc #233919, March 2012.2) Datamation: Cloud Computing Leaders: Ten to Watch -- http://www.datamation.com/netsys/article.php/3887691/Cloud-Computing-Leaders-Ten-to-Watch.htm3) Gartner Research Note: Magic Quadrant for Comprehensive Finance and Accounting BPO, Cathy Tornbohm, May 30, 2012 ID: G00228611; Gartner Research Note: “Magic Quadrant for Customer Management Contact Center BPO, Worldwide” – TJ Singh, Dec 24, 2012, G00231732

“IBM has one of the most comprehensive Cloud portfolios, with cloud integrated throughout

its many lines of business” -- Datamation

Gartner Inc. has positioned IBM as a Leader in the Magic Quadrant for

Comprehensive Finance and Accounting BPO and the Magic

Quadrant for Customer Management Contact Center, BPO



• 100% increase in storage utilization

• 50+% reduction in annual storage costs

• 90% reduction in execution hours through automation

• Increase in sales of $6.8M over 3 years

• Increased employee productivity – more than $68M over 3 years

• 108% ROI over three years with IBM managed mobility services

• 50% lower virtualization transformation costs

• 50% reduction in operational expense by rationalizing your data center

• 40 – 50% of capital and operating expense deferred

• 95% of events handled without human intervention

• 55% lower total cost of ownership and management complexity of security

• 100% recovery for IBM clients that have declared a disaster

• 90% faster cloud workload analysis

• 50% reduction in IT labor costs with cloud

• 9.4% revenue growth and 10.9% gross profit growth with outsourcing

We’ve seen these services deliver impactful results for our clients

Sample Outcomes



Optimize InfrastructureManage Risk, Securityand Compliance

Transform Strategy & Business Operations



• More than 250 petabytes of storage under management

• Experience analyzing more than 100B of commerce transactions a year in the cloud

• Broad range of devices supported including: iPhone, iPad, Android, Blackberry, Symbian, Psion, Motorola

• Experience managing 2.5M desktops and 4.6M help desk calls

• More than 35 years of data center management experience

• Over 430 client and IBM data centers under management

• Thousands of server environments virtualized, providing 30 – 70% total cost of ownership savings

• Over 150 resiliency centers across 44 countries

• More than 200 IBM researchers working on breakthroughs in cloud security and privacy

• Experience managing over 13B events for over 4,000 clients per day

• Extensive industry, technology, and process expertise around the world

• Investment in cloud R&D with $3B in key cloud acquisitions

IBM has the expertise and credibility to help you succeed





Manage Risk, Securityand Compliance



IBM’s Worldwide Delivery CapabilitiesGlobal Delivery CentreGlobal Command Centre IBM SmartCloud CentresIBM Cloud LabsIBM BCRS

• 4,000 architects and 20,000 IT specialists worldwide with expertise across cloud, security, networking, storage and all technical domains

• Cloud delivery capabilities in every continent

• Over 90 Distinguished Engineers, 40 Master Inventors, 100 members of IBM’s Academy of Technology, and 300 IBM Researchers

• Continued expansion and investment in growth markets

• ~400 Delivery Data Centers• 7.5M square feet of space• 150 resiliency centers in 50

countries• Largest global network of security

operations centers

IBM’s service delivery platform offers global reach and an unmatched base of experience



Consider a partnering strategy to deliver better business outcomes for your organization

Is your organization achieving the levels of innovation required to compete in today’s environment?

Are your infrastructure and business processes able to meet the changing needs of your organization?

Are you developing internal capabilities that would be better handled by others?

Partner with IBM Global Technology Services to address your needs ibm.com/services



Learn more at ibm.com




Storage and Data Services• IBM Storage Optimization and Integration Services• IBM Data and Information Management Services• IBM Information Lifecycle Management Services• IBM Data Mobility Services• IBM SmartCloud Storage• IBM Storage and Data Product Services• IBM Storage and Data Managed ServicesData Resiliency and Security• IBM SmartCloud Resilience – backup and content

management• IBM Data Security Services

Workplace & Communications Services• IBM Workplace Strategy and Design Services• IBM Mobile Application Platform Management Services • IBM Mobile Enterprise Services• Hosted Mobile Device Security Management • IBM SmartBusiness Desktop • IBM Converged Communication Services• IBM Network Integration Services• IBM Device Management Services

IBM has a robust portfolio of services to address your needs


Data Center Services• IBM IT Transformation Strategy and Design Services• IBM Server Optimization & Integration Services• IBM Storage Optimization and Integration Services• IBM Remote Managed Services• IBM Server Managed Services• IBM Data Center and Facilities Strategy Services• IBM IT Facilities Assessment, Design, and Construction Services• IBM IT Facilities Consolidation and Relocation Services• IBM Data Center Operations and Management Services • Product Affinity ServicesNetwork Infrastructure Services• IBM Networking Strategy and Optimization Services• IBM Network Integration Services• IBM Network Managed ServicesCloud• IBM SmartCloud Enterprise / Enterprise +• IBM SmartCloud for SAP applications• IBM SmartCloud Application Services• IBM Cloud Implementation ServicesEnd User Support• IBM Platform Integration and Deployment Services• IBM Software Platform Services• IBM End User Support ServicesTechnical Support• IBM Technical Support Services

Manage Risk, Securityand ComplianceSecurity Services• IBM Professional Security Services• IBM Infrastructure Security Services• IBM Managed Security Services• IBM Identity and Access Management• IBM Data Security Services• IBM Application Security Services• IBM Security Governance, Risk, and Compliance ServicesBusiness Continuity and Resiliency Services• IBM Resiliency Consulting Services• IBM Managed Resiliency Services• IBM Infrastructure Recovery Services• IBM SmartCloud Resilience


Sourcing – Cloud, Managed, Outsourcing• IBM Smart Cloud Services• IBM Middleware Implementation Services• IBM Cloud Implementation Services (private)• IBM Strategic Outsourcing• IBM Global Process Services• IBM Server Managed Services • IBM Storage Managed Services• IBM Network Outsourcing• IBM IT Transformation Strategy and Design Services• IBM Infrastructure Strategy and Design Services for Cloud• IBM Service Management Strategy and Design Services• IBM Middleware Strategy and Design Services


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