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© 2014 EAP Consultants. All Rights Reserved.
Overview of the Employee Assistance Program (EAP)
Employer Payroll Solutions
© 2014 EAP Consultants. All Rights Reserved.
Overview of EAP Orientation
• Information About EAP Consultants, LLC
• What is an Employee Assistance Program (EAP)?
• Services Available Through EPS’s EAP• Counseling Services• Work/Life Services• On-Line Services
© 2014 EAP Consultants. All Rights Reserved.
Information About EAP Consultants
• Providing EAP services since 1989
• One of the largest privately-held EAP providers
• Global network of licensed professionals
• Received “Administrator’s Award for Excellence” by the U.S. Small Business Administration for providing outstanding EAP services
© 2014 EAP Consultants. All Rights Reserved.
Employee Assistance Program (EAP ) Definition
A service providing:
• Confidential counseling for personal and work problems
• Consultation and resources for legal, financial, childcare, eldercare, adoption, pet and academic concerns
• On-line information and resources
© 2014 EAP Consultants. All Rights Reserved.
EAP Definition Continued
• EAP is pre-paid by your employer; there is no cost to you
Employer Payroll Solutions Employees, and
their dependents, are entitled up to 6 counseling sessions per issue, per year
• Employees and their dependents are covered by the EAP
• Services are confidential
© 2014 EAP Consultants. All Rights Reserved.
Specific Issues Addressed by EAP
Stress and Stress Management
Marital/Family Problems
Relationship Issues
Alcohol & Drug Problems
Work/Career Concerns
Psychiatric Problems
Emotional Issues
Life Transitions
Work/Life Balance
© 2014 EAP Consultants. All Rights Reserved.
Who Provides EAP Services
• Counseling services are provided by highly experienced counselors with a Master’s or Doctorate degree.
• Specialists available for specific problems such as substance abuse, marriage and family issues
• Multi-lingual clinicians available
• Our consultants include attorneys, financial advisors, as well as eldercare and childcare specialists
© 2014 EAP Consultants. All Rights Reserved.
Clinician Qualifications
Types of counselors include:
• Psychologists
• Clinical Social Workers
• Professional Counselors
• Marriage and Family Counselors
• Certified Addiction Counselors
• Certified Employee Assistance Professionals
© 2014 EAP Consultants. All Rights Reserved.
How Counselors Help
• Identifying the problem
• Developing a plan to resolve the problem
• Providing direction and support for making changes needed to reach goals
• Referring, if necessary, to affordable
resources for additional help
© 2014 EAP Consultants. All Rights Reserved.
CONFIDENTIALITY
• All EAP records and services are confidential in adherence with state and Federal confidentiality regulations including HIPPA and 42-CFR Part 2.
• Your employer is not informed of who uses the EAP.
• No information released without your consent, unless:• Suspicion of child/elder abuse and/or neglect• Danger to self or others• Court order
© 2014 EAP Consultants. All Rights Reserved.
Types of Referrals
• Self-referral
• Informal Referral – offered as a resource by the employer when employee has a non-work related problem
• Supervisory Referral – recommended to address job problems
© 2014 EAP Consultants. All Rights Reserved.
How the EAP Supports Managers
Unlimited Management & Organizational Support
• Expert consultation and guidance
• Coaching on how and when to make referrals to the EAP
• The EAP deals with employee’s personal problems – freeing supervisor to focus on job performance
© 2014 EAP Consultants. All Rights Reserved.
Work/Life Services
Childcare ReferralsEldercare ReferralsAdoption ResourcesLegal Services
Financial ConsultationsAcademic ReferralsPet Services
© 2014 EAP Consultants. All Rights Reserved.
Legal Services
Telephone and face-to-face consultation for:
• Housing- Real Estate
• Estate Planning
• Criminal Law
• Consumer/Contract Issues
• Family Law
• Automobile Issues
© 2014 EAP Consultants. All Rights Reserved.
Legal Services
• Face-to-face or telephonic
• Initial 30 minute attorney consultations are at no cost
• 25% discount on attorney’s standard hourly rate for legal services rendered beyond the scope of the EAP
• Simple wills prepared at no cost
• Review of documents, up to a 6 page letter & single phone call available to help resolve issue(s)
© 2014 EAP Consultants. All Rights Reserved.
Financial Consultations
Initial 30 minute telephone
consultations at no cost for:
• Financial Planning
• Retirement Strategies
• Money Management
• Debt and Financial Problems
• Credit Management
• Bankruptcy
• Validated Referrals & Information
© 2014 EAP Consultants. All Rights Reserved.
Childcare Referrals
At least 3 resources are provided:
• Day care
• Emergency care
• In-home care agencies
• Before/After school programs
• Special needs programs
• Nurseries and preschools
• Summer camps
• Transportation services
We verify immediate availability
© 2014 EAP Consultants. All Rights Reserved.
Adoption Resources
• Private and public adoption agencies
• Adoption support groups
• Adoption attorneys
• Post-adoption counselors
• Adoption reunion registry referrals
© 2014 EAP Consultants. All Rights Reserved.
Eldercare Referrals
At least 3 resources are provided:
• Nursing homes
• Assisted living
• Home Health
• Respite care
• Companion programs
• Caregiver support
• Medicare/Medicaid information
Immediate openings and appropriateness verified.
© 2014 EAP Consultants. All Rights Reserved.
Academic Resources
Services include:
• Educational consultations
• SAT information and relevant websites
• Referrals to tutors
• Customized profiles for all types of schools
• College planning guidebooks
• SAT and other testing resources
• Information on sources of financial assistance
© 2014 EAP Consultants. All Rights Reserved.
Pet Care Services
Each request includes a packet of educational materials and referrals;
• Breeders
• Walkers and sitters
• Groomers
• Kennels
• Veterinarians
• Pet publications
© 2014 EAP Consultants. All Rights Reserved.
Subject Tabs:
• Mental Health
• Relationships/Parenting
• Financial info
• Health issues
• Legal matters
• Training
• Wellness
• Supervisor Resources
Visit the EAP website at www.eapconsultants.com Click Sign In at the top and enter your password, epseap
Secure Employer Payroll Solutions EAP Website
© 2014 EAP Consultants. All Rights Reserved.
On-Line Services
Information on topics such as:
• Legal/Financial Issues
• Behavioral Health
• Smoking Cessation
• Stress Management
• Depression and Substance Abuse Screenings
• Identity Theft Prevention
• Work-Life Locators (daycares, nursing homes…)
To access, go to www.eapconsultants.com,
click on Sign In and enter your password: epseap
© 2014 EAP Consultants. All Rights Reserved.
On-Line Legal / Financial Information
• Numerous online articles on legal
and financial matters
• Legal Document Library with
examples of legal documents
This month’s legal highlights: • Commercial Lease Terms
• Environmental Cleanup
• Product Liability Claims
• Personal Injury Claims
• Assigning a Contract
© 2014 EAP Consultants. All Rights Reserved.
On-Line Behavioral Health Info
There are numerous articles on many topics included but not limited to:
• Relationships • Stress
• Anxiety • Depression
• Job Issues • Parenting
• Addiction • Wellness
• Balancing Work & Family
© 2014 EAP Consultants. All Rights Reserved.
Identity Theft Prevention Resources
• Provides information on how to prevent identity theft
• Information on child identity theft, medical identity theft
• Sample letters and forms to use if you become a victim of identity theft
© 2014 EAP Consultants. All Rights Reserved.
• Information on the effects of smoking and reasons to quit
• Telephonic counseling and support services
• On-line quitting programs
• Community resources
Smoking Cessation Info
© 2014 EAP Consultants. All Rights Reserved.
Stress Management Program
• Learn techniques for managing common stressful situations
• Learn how to build a “stress-resistant” lifestyle
• On-line assessments with immediate request available of EAP services confidentially online
© 2014 EAP Consultants. All Rights Reserved.
On-Line Mental Health Screenings
Take Confidential Screenings and Assessments:
• Depression Screening, Alcohol Use Disorders, Cardiac Risk, Diabetes, Drug Use Test, Fitness, Health, Gambling, Anxiety, Mania & Well-being Assessments and screenings
Plus:
• Request EAP Services Confidentially Online
• Drug Free Workplace Training
© 2014 EAP Consultants. All Rights Reserved.
• Search for child care, adoption, camp, and senior care resources.
• Learn about common medical conditions, nutrition, children’s health, and alternative medicine. Take health risk assessments.
• Take health risk assessments.
Other On-Line Resources
© 2014 EAP Consultants. All Rights Reserved.
• Master your finances. Access financial calculators. Plan for college expenses, vacations, and retirement. Get advice on purchasing homes or cars.
• Obtain legal information on a wide range of topics and view over 100 legal forms.
• Take training courses on managing stress, balancing work and family, effective communication, business skills, and more.
• Monthly LIVE webinars
Other On-Line Resources
© 2014 EAP Consultants. All Rights Reserved.
How to Use the EAP
• Counselors are available by phone 24 hours per day/7 days per week
• Face-to-face is available near your work or home
• Appointments are scheduled within 3 business days; urgent appointments within 24 hours; emergencies responded to immediately
© 2014 EAP Consultants. All Rights Reserved.
Call EAP Consultants, LLC. at:
800-869-0276 Our phones are always answered by a
live counselor
or Request services securely at our web site:
www.eapconsultants.com
(Go to Sign In, enter epseap as your password, and then select Request EAP
Services)
How to Use the EAP