1

( )

Singapore Quality Award (SQA)

Singapore Business Excellence Model

2

:

. 1994 AQS

.ledoM ecnellecxE ssenisuB

) (

ecnellecxE MQFE drawA ytilauQ lanoitaN egirdlaB mloclaM

.ledoM ecnellecxE nailartsuA ledoM

.

3

(

241

)

(

)10(

( 14

1

)

/

(14

1

)

(

111

)

(24

1

)

/

)10(

)144(

(

)S

nigapoer

Q

uailyt

Aw

adr

4

(

241

)

(

/

(24

1

)

(

)17(

)19(

)19(

( 41

1

)

(

)17(

44

1244

.

5

" "

ecnellecxe fo setubirtta . /

. /

. eliforp lanoitazinagro

pihsredael

sremotsuc / .

ygetarts .

.

noitavonni gninrael egdelwonk

.

6

:

) (

4

dna noisiV htiw gnidaeL

ytirgetnI

.

.

2

rof eulaV gnitaerC

sremotsuC

/

.

7

3

dna noitavonnI gnivirD

ytivitcudorP

.

1

lanoitazinagrO gnipoleveD

ytilibapaC

.

.

4

dna elpoeP gniulaV

srentraP

.

8

6

ytiligA htiw gniganaM

.

7

gnidnatstuO gniniatsuS

stluseR

.

.

0

detargetnI na gnitpodA

evitcepsreP

.

9

9

erutuF eht gnitapicitnA

.

.

11

:

) 64 74 7(

.1

pihsredael.1

14 3 4/4

124

11 3 2/4

3/4

13 2

.2

sremotsuC.2

11 2 4/2

11 1 2/2 144

13 3 3/2

11

.3

ygetartS.3

17 43 3 4/3

43 3 2/3

.4

elpoeP.4

13 2 4/1

19 12 2 2/1

12 3 3/1

12 3 1/1

.5

sessecorP.5

13 2 4/4

13 3 2/4 19

13 2 3/4

17 43 2 4/6 .6

21

2/6 egdelwonK.6

43 2

.7

stluseR.7

144 2 4/7

141 124 2 2/7

144 3 3/7

144 3 1/7

1114