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© Bestoutcome Limited 201511
Mike Pryor25th March 2015
Change Overload(and how to avoid it)
© Bestoutcome Limited 201522
SeniorExecutive
Our web site went down yesterday and I need you to drop everything and get it fixed so it
doesn’t go down again
How often does this happen to you ?
Team
Project Manager
Ok, but what about the other important stuff you’ve asked
me to do ?
Leave that for now. Get the web site
fixed
OK team, new plans (again!)
Yippee !!
© Bestoutcome Limited 201533
SeniorExecutive
Great work on the web site yesterday. Now, I’ve just seen this great tool which our competitors
use and I need you guys to investigate it immediately.
The next day
Project Manager!!**##
Oh, OK
By the way, how’s the other stuff
going ?
Change (Request)overload
Team
© Bestoutcome Limited 201544
Change bandwidth
How much change can one person absorb ?
•Personal change (buying a new house, a new child, engagement)
•Business change (store re-fit, new recruits, office move)
•Macro change (new legislation, elections)
© Bestoutcome Limited 201555
Three tensions in all organisations
CorporateStrategy
Run the Business
Change theBusiness
Change bandwidth
© Bestoutcome Limited 201566
Avoiding Change Overload
1. Get visibility of what’s going ono Running the businesso Changing the business : active and committed projects
2. Build a heat-map of changeo Level of change on peopleo High impact areas
3. Outcome-Driven prioritisationo New ideas, service requestso Gateway process
4. Readiness for change ?o People readinesso Technical readiness
5. Communicate, communicate, communicateo Tell your stakeholders what you’re doingo Listen to what they say
Change Overload is costly
© Bestoutcome Limited 201577
Key 1 : visibility of the entire portfolio of work
• In-flight initiatives• Proposed and committed initiatives• Running the business
© Bestoutcome Limited 201588
Key 2 : heat-maps – measuring the change
A B C C E
Governance Framework Oct: Current Status A
Pla
nn
ing
Re
po
rtin
g
Ris
k &
Is
su
es
Mg
mt
Go
ve
rna
nc
e
De
live
ry
Ma
na
ge
me
nt
Cla
im
Ma
na
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nt
Go
od
will
re
gis
ter This Period
Period -1
Period -2
Framework Overall G A G G A G G A A G
Project 1 Manager 1 A G G G A G G G G G
Project 2 Manager 1 G A G G G G G G A A
Project 3 Manager 1 A G G G G G G G G G
Project 4 Manager 2 G A G R A A R R R A
Project 5 Manager 3 G A G G A G G G G G
Project 6 Manager 3 G A G G A G G G G G
Overall
Key Adoption Indicators
• Reduce the heat (bandwidth exceeded): • load balancing• re-prioritising
Stakeholder heat-maps also useful
© Bestoutcome Limited 201599
Key 3 : Outcome-Driven prioritisation
• You don’t get into the ‘hopper’ without a valuable idea or request• You don’t continue unless the business case is valid and the work is doable• Focus on the outcomes, not the outputs
New Idea
Change Request
Gateways
© Bestoutcome Limited 20151010
Key 4 : readiness for change
• Is the organisation ready for the change• Are your people ready for the change ?• Are your new processes ready to be implemented ?• Is your new technology ready to be implemented ?• Ask all these questions before pressing the button
Come and take the Change Challenge on stand 40
© Bestoutcome Limited 20151111
Key 5 : communicate, communicate, communicate
• Establish your Drumbeat reporting• Remember that communication is two way :
1. From the communicator to the recipient2. Feedback from recipient that the message has arrived
© Bestoutcome Limited 20151212
• Programme and project consultants, helping you deliver successful change• Portfolio/Programme/Project Office (PMO): setup and management • Programme and Project initiation and best practices • Interim and permanent resourcing
• PM3 is our flagship solution, a Programme and Portfolio Management tool“developed by practitioners for practitioners”
• PM3time is our timesheet solution, which can be integrated with PM3• Programme management Apps – come and take the Change Challenge
Services
Solutions
Customers
About Bestoutcome Stand40
© Bestoutcome Limited 20151313
Questions? Stand40
www.bestoutcome.com