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Euro MERiDIAN Automatic Remote Maintenance

Software

ARM®

The flexible, automated solution to your security servicing needs.

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Castle Care-Tech ARM® software

ARM®

•ARM® software provides a fully automated solution to Remote System Maintenance.

•All you need is an ARC PC and Castle Euro-MERiDIAN Control Panels.

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Euro-MERiDIAN with ARM® software

ARM®

•Whenever Engineer Menu is accessed

•At 00:00 hours each day

•At 07:00 hours each day

•Whenever any fault occurs

The control panel contains a unique Maintenance Log that is constantly updated during its normal operation

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Euro-MERiDIAN with ARM® software

ARM®

•This ‘rolling history’ maintains an accurate and constant record of the exact operational and electrical status of the system

•It provides the basis for Automatic Remote Maintenance®.

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Keypads

PSU

HISTORY

Last 4 Set/Unset Events

Isolated Zones

Eng. Menu

00:00 DailyZones on Soak Test

Panel: 13.7 v 1.2 A

Battery: Float 200 mA

Keypad: 12.8 v

ZEM: 13.7 v 800 mA

Panel: 12.9 v 700 mA

ZEM: 12.0 v 600 mA

Problem Events

07:00 Daily

T

Inactive Zones

?

ZEM

ARM®

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ARM®

Engineer Commissions System. Panel dials the service desk.

ARM® creates customer file in database, stores commissioning data. Tells panel Date+Time of maintenance ‘visit’.

93 18 a

02:00 – Control Panel calls ARM® computer at the installer’s service desk and uploads the maintenance history

How ARM® Works

Control Panel updates its internal maintenance history with detailed, vital information including:

93 18 a

System voltage & current, battery condition, zones on test,

zone inactive, zones deliberately isolated, sounder status, wiring integrity and much, much more

PC sets date and time for panel to make the next ARM

maintenance call

The panel prompts the user to perform routine sounder

test and walk test. The results are stored in the

maintenance log.

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ARM® PC analyses site information and compares results with database record. Finalises report and prints it out.

Thinking…

Service Desk operator mails reports to customers, and schedules engineer visits to sites where corrective action has been highlighted.

How ARM® Works

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Benefits of ARM®

ARM®

• Faster and more effective service scheduling that guarantees maintenance performance

•The depth of service no longer depends to a large degree on the integrity of the maintenance engineer

•A full electrical and operational service can be done quickly and effectively without the need for an engineer on site.

To the Installer:

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Benefits of ARM®

ARM®

•Renews his confidence in his security system.

•Provides re-assurance that his system has been painstakingly checked, and can be relied on to work in anger. A full printed report confirms this position.

To the Client:

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Benefits of ARM®

ARM®

•More effective risk protection

•Adds confidence that the risk is fully protected, and that detection coverage is complete

To the Insurer:

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Benefits of ARM®

ARM®

•False alarm reduction

•Well maintained systems with early warning of developing faults reduces the risk of false alarms

To the Police:

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Benefits of ARM®

ARM®

•Enhanced profitability

•Companies using ARM® reduce their costs, increase efficiencies and become more profitable

To the Bank Manager:

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A Castle Care-Tech Presentation

ARM®