© Copyright and confidential 2006 WestGlobal Ltd.

mScape

‘Operational Intelligence’Taking the Enterprise Pulse

2nd Event Processing Symposium 2006

Brian Connell CTO

ResultsAssure

Revenues

Action

Business

Critical

KPI & SLAImmediat

e Response Customer

Satisfaction

Improve

Informed

Real-Time

© Copyright and confidential 2006 WestGlobal Ltd.

WestGlobal mScape‘Operational Intelligence – Taking the Enterprise Pulse’

BackgroundFounded 2000, Privately Owned, 20 Employees, HQ in Dublin IrelandTelecoms Expertise, EMEASpecialize in Monitoring vital Business Activities in Real Time

Introduction

© Copyright and confidential 2006 WestGlobal Ltd.

The Problem (Customer) “Already got monitoring, yet when problems occur, it’s

our customers that tell us– Availability / Capability / Synthetic doesn’t cut it

– Too much focus on technology availability

Takes too long to fix problem– Solutions aren’t architected for root cause analysis

– “But we’ve got log files”

We don’t know what’s going on (Business is Blind)

© Copyright and confidential 2006 WestGlobal Ltd.

The Problem

Problem 1: How to monitor an enterprise’s vital business activities, transactions, processes within a modern IT environment so that

– Business Operations have up-to-the-minute status

– Technical Department can support the Business

Problem 2: How to Discover and Fix problems before they can grow into large revenue and customer-satisfaction issues

© Copyright and confidential 2006 WestGlobal Ltd.

The Solution

Compliment existing availability/capability monitoring with a solution that:

– Is based on actual occurring “traffic” or “activity” (events)

– Detection of predetermined abnormal behaviour (situation detection)

– Creation of “Actionable” Information (visuals, BAM, alerts)

Analyze trends– Data mining, dashboards

© Copyright and confidential 2006 WestGlobal Ltd.

The Environment

© Copyright and confidential 2006 WestGlobal Ltd.

Sensors

High VolumeUnorderedNormalized Event Type

Low VolumeUnorderedSingle Event Type

© Copyright and confidential 2006 WestGlobal Ltd.

Sensors

mScapeController

© Copyright and confidential 2006 WestGlobal Ltd.

Processing

Sensors – Process and filter streams of information

– Calculates performance, disregards majority of data

– Generates Events

mScape Controller– Processes Events (Enriches, Correlates, and Evaluates)

– Detects Situations

– Generates Alerts (emails, text alerts)

– Aggregates and Stores (make available for Dashboards and other Analysis)

© Copyright and confidential 2006 WestGlobal Ltd.

Sample Dashboards and Reports

© Copyright and confidential 2006 WestGlobal Ltd.

Facts

Trial begun in 2003, in Production since Q4 2003– Originally 2 sensors – focus on customer portal

– Today, >30 sensors in production

– Today, monitors all middleware activity

Aggregated Data approx 50GB per year

In Daily Use by Technical Operations, Developers, and Business Operations

© Copyright and confidential 2006 WestGlobal Ltd.

Biggest Challenges

Data Volumes– Short Lived multi-step Transactions

– Correlation

Applications/Solutions don’t propagate “context”– Easy for “greenfield”, not so easy otherwise

Production Systems not the same as Development– Process, process, process

© Copyright and confidential 2006 WestGlobal Ltd.

Thank You!