© Copyright NHS Institute for Innovation and Improvement 2011 Productive General Practice...

© Copyright NHS Institute for Innovation and Improvement 2011

Productive General Practice

Introduction

Dr Richard More

Clinical Lead PGP

Director, Xytal.

Ross Rotheram

Akil Khawaja

Principal Consultants, Xytal


Productive General Practice

Agenda•What is PGP•How it maps to |PMCF•What you get•The Modules•Setting up working groups•Next Visit

The pressures on general practice

How it was created: Priorities identified from the development partner peer review group

Productive General Practice:Practice test sites

Leamington Spa

BolsoverSheffield X2

BristolHemel Hempstead

Aberdeen = Beta test site – testing entire programme at arms length.

= Phase 1 test site – testing and developing individual modules

= Phase 2 test site – testing all modules in defined implementation order

Glasgow

Morpeth

Redcar

York

Stanley

Sheringham

Wrington Vale

Aylesbury

Wirksworth

Poulton-Le-Fylde


Productive General Practice: How it works


Benefits and impact

‘Productive General Practice offers me a different way of thinking. I had never really thought about the way the appointments are organised or how the working day was organised or looked at any different ways of working and looking at everybody else’s roles.’Practice nurse, Sharlene Hodson Concord Medical Centre, Bristol

‘There’s a bit of a buzz around the place. ‘They see that improvements are being made; it’s infectious and people are more and more confident to come forward with ideas. It’s not coming from the top down; it’s empowering people to come up with those ideas. ‘If they can see the problem, they often have the best solutions as well.’Dawn McCaffrey, Centre Manager Concord Medical Centre, Bristol


PMCF Fund Priorities(As applies to PGP)

• Support Primary Care meet workload demands.• Support sharing managerial resources (where desired)• Support practices sharing clinical resources (where

desired)


Productive General Practice: How it works


You don't need to read all the modules at once – take your time


=

A module is like a coach on hand...

www.institute.nhs.uk/productivegeneralpractice

Email: [email protected]

mailto:[email protected]


The Support


How to get started


Back Office module

© NHS Institute for Innovation and Improvement 2011


Benefits

A team reduced the medical reports completion turnaround time.

This led to a reduction in GP time spent on administrative tasks.



Getting Started

1. Familiarise yourself with the module

2. Create the module team

3. Communicate, engage and raise awareness (communication matrix)

•Module lead ideally this person should have a leading role in reception)

•Practice manager•Representative from each staff group:

GPNurseAdmin staffOther clinical staff (e.g. health care assistant, phlebotomist)Patient representative.



Planning and Scheduling module



Getting started

1. Familiarise yourself and the practice with the module

2. Create the module team:

• Module lead – Practice manager

• Representative from each staff group:– GP– Nurse– Reception/back office staff– Health care assistant

• Information system lead• Patient representative.



You can achieve a range of benefits



How the module links with the house (pg 36-37)



Shaping Our Future Practice concept

Shaping Our Future Practice module is guided by an overall concept which moves a practice from a reactive to proactive way of working, as illustrated by pictures 1 and 2 (pg 12-13).



Shaping Our FuturePractice

• Module team


The Support

• Introductory Sessions• Network Sessions• On site 1-1


The Support

• Introductory Sessions - Now• Network Sessions

– Review of Back Office– Review of Planning and Scheduling– Introduction Shaping Our Future Practice– Mid –Point Shaping Our Future Practice

• On site 1-1– 2 Visits for Back Office– 3 Visits for Planning and Scheduling– 6 Visits for Shaping Our Future Practice


The Support - when


Next steps

• Understand who will steer your practice through this.

•Programme leaders – set up module groups.

•Familiarise yourself with the modules• USE THE FILMS (www.xytal.com/PGP-resources)

• Think about:o working groupso module leadso timelineso communicating

We will offer dates

http://www.xytal.com/PGP-resources


• How was today?

• Anything you would like us to cover again?

• Any questions?

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