Date post: | 14-Sep-2014 |
Category: |
Technology |
View: | 165 times |
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Derek Mc Donnell
Enterprise Account Executive
@McDonnell_D
Safe Harbor
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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of
the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of
our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and
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Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Our Mission: Cloud Computing Driver, Catalyst & Evangelist
Mainframe
Client/Server
No Hardware/Software
Subscription Model
Automatic Upgrades
Constant Innovation
Enterprise Cloud Computing
Today 1960s 1980s
Enterprise Cloud Computing Market Share
#1 World’s Most Innovative Company
2011, 2012, 2013
#1
Market Leader: Enterprise, MidMarket, SMB & Sales Force Automation
#1
#1 in Enterprise Cloud Computing & CRM
1%
Time Equity
Product
588,000+ Hours
Service
$55M+ Grants
20,500+ Non-profit
Organizations
1/1/1 Model
Adopted by
Third Wave of Computing: “Internet of Things”
LAN/WAN
Client
Server
Millions
SNA
Mainframe
Terminal
Thousands
LTE
Cloud
Social . Mobile . Cloud . Connected
50 Billion Connected “Things”
Behind every is a customer. thing
1T Connected
Sensors
A Whole New Way to Engage Customers
Social Mobile
Connected Cloud
50B Connected Products
4.5B Aggregate
Social Users 5B Smartphones
by 2017
58% Faster
Deployment
In the Internet of Customers, Companies Create 1:1 Experiences
Connected
Customers
Connected
Employees
Web Store Community
Connected
Partners
Email Social Mobile Product
Connected
Experiences Stadium
Become a Customer Company Connect to the Internet of Customers
Connected
Customers
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Partners Connected
Employees Connected
Devices
Connected
Products
Are You Ready to Make the Change?
Connected
Customers Serve Customers
Everywhere
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Service
Sell 1:1 from
Anywhere
Connected
Sales
Market 1:1 in the
Digital World
Connect Customers
Everywhere
Connected
Marketing Connected
Products Connected
Employees
How do you become a customer company?
A new customer platform
for the internet of customers.
Salesforce1: #1 Enterprise Cloud Platform
Market Share #1 Enterprise Platform #1
Geetha Vallabhaneni
Luminix
Neil Kamireddy
Trunk Club
Mariam Naficy
Minted
Peter Gassner
Veeva
Every
Customer
Developers Admins Employees Partners Your Customers
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Data APIs
10X More API Functionality
Build Any User Interface
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230+ Calls & Methods
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Concur
Dropbox
FinancialForce LinkedIn
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HP
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SalesforceA
Complete
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Admins: Manage Salesforce From Anywhere
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Build customer apps Engage 1:1 with customers
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Your Customers
Cloud . Social . Mobile . Connected
Sales Cloud Service Cloud ExactTarget
Marketing Cloud AppExchange
Salesforce1 Platform APIs
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Force.com Heroku1 ExactTarget
Fuel
Salesforce1: A New Customer Platform for the Future
Lenovo Employees Have Real-Time Data at Their Fingertips
• Personal technology company and world’s largest PC vendor with $34B in revenue
• 1,500+ Sales Cloud users across the organization
• Increased visibility into sales process and ability to forecast on sales data
• High adoption rate due to easy-to-use interface
The Customer Platform to Sell from Anywhere
Sell from any mobile device
2,000+ AppExchange apps
Build custom mobile apps
Customized for you
Allianz Improves Close Rates by 17%
• $127 billion global insurance company
• 350 brokers in Sales Cloud
• Global collaboration to share best practices on financial trends
• Integrated disparate systems and processes
The Customer Platform for Service Everywhere
Serve customers anytime, anywhere
Embed service into every app
Solve cases faster with collaboration
2,000+ AppExchange apps
Embedding customer service into all Philips products
“Focus on the Customer” vision built on Salesforce
Deep Salesforce & SAP integration
Philips Connects Customers and Products with Salesforce
- Jeroen Tas, Global CIO
“Salesforce is helping us become a customer-centric company.”
- Jeroen Tas, Global CIO
The Internet of Customers Has Changed Marketing Forever
Fragmented 1:Many Untargeted Seamless 1:1 Experiences
The Customer Platform for 1:1 Marketing
Build a single view of your customers
Manage the customer journey
Deliver personalized content on every channel
Sony Builds a Single View of Their Customers with Salesforce
Launched PS4 & player community integrated with Salesforce
Complete visibility into the customer journey
Engaging and publishing relevant content across mobile, social and in-game experience
Benefits of Multi-Tenant Cloud Computing:
Enterprise
Cloud Computing
Fast Easy Open Flexible Trusted
No Hardware
No Software
Automatic Upgrades
Scalable
Any Device
Data Portability
Transparency
Real-time Status
App Marketplace
Extensible
Fast: Time to Value with Cloud Computing
SOFTWARE
TIME
VA
LU
E
Capital Expense
Upgrade Expense
Cloud Computing Value Greater ROI
Low Capital Cost
Automatic Upgrades
Easy: Continuous Innovation with 3 Releases Every Year
Seamless, Automatic Upgrades
43 Major Releases
Every customization & integration automatically
upgraded
Includes features sourced by customer
community
No longer do we worry about the upgrades, new releases, and compatibility. We have the freedom to
innovate and solve business problems on-demand.
Open: Access Your Data Anywhere, Anytime
50% Of All Transactions
APIs: Nearly
All your CRM, custom apps, fields, etc.
Intuitive interface built for users on the go
Modern UI – Notifications, feed-first, publisher actions
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Salesforce1 Platform
Any Device
Salesforce1 App
Simple, powerful & secure API’s
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Now 10X more API Functionality
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Leading Cloud Ecosystem
2,200+ Apps
2.2Million Installs
W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way