& Dyslexia Service (DDS)? Q1 How did you find out about...

26.48% 67

12.65% 32

9.49% 24

5.53% 14

12.65% 32

4.35% 11

23.32% 59

8.70% 22

1.98% 5

14.62% 37

Q1 How did you find out about the Disability& Dyslexia Service (DDS)?

Answered: 253 Skipped: 0

Academic tutor/ adviser

StudentSupport Offi...

Welfareadviser or...

Other memberof staff

Friend

Poster

Queen Mary webpages

DDS leaflets

Students’ Union

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Academic tutor / adviser

Student Support Officer / Manager

Welfare adviser or Counsellor

Other member of staff

Friend

Poster

Queen Mary web pages

DDS leaflets

Students’ Union

Other

1 / 27

Disability and Dyslexia Service Annual Survey 2017 SurveyMonkey

Total Respondents: 253

2 / 27


84.00% 210

16.00% 40

Q2 Were you happy with the length of timebetween booking your appointment and

seeing a DDS adviser?Answered: 250 Skipped: 3

Total 250

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

3 / 27


86.35% 215

13.65% 34

Q3 Are our appointment times convenientfor you?


Total 249

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

4 / 27


5.16% 13

4.37% 11

12.30% 31

33.33% 84

44.84% 113

Q4 On a scale of 1 to 5, where 1 is"unsatisfactory" and 5 is "excellent", howwould you describe the service when you

first contacted DDS?Answered: 252 Skipped: 1

Total 252

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

5 / 27


27.31% 65

39.92% 95

9.66% 23

4.20% 10

2.94% 7

15.97% 38

Q5 How many times have you seen adisability/dyslexia adviser/mental health co-

ordinator/adviser since the start of thisacademic year?Answered: 238 Skipped: 15

Total 238

Once

2 - 5 times

6 - 11 times

12 - 20 times

More than 20times

Never

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Once

2 - 5 times

6 - 11 times

12 - 20 times

More than 20 times

Never

6 / 27


6.06% 14

5.19% 12

16.02% 37

34.20% 79

38.53% 89

Q6 On a scale of 1 to 5, where 1 is “notinformative” and 5 is “very Informative”,

please rate your appointment(s):Answered: 231 Skipped: 22

Total 231

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

7 / 27


Q7 Think about how the adviser workedwith you (the way they spoke to you, howthey explained things, etc). What did you

like or dislike?Answered: 142 Skipped: 111

8 / 27


26.61% 62

73.39% 171

Q8 Before your appointment, were youworried that you might have to leave your

course?Answered: 233 Skipped: 20

Total 233

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

9 / 27


62.90% 39

37.10% 23

Q9 Has our advice helped you to stay onyour course?


Total 62

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

10 / 27


Q10 What issues did you discuss with youradviser? (Please tick all that apply)


DisabledStudents’...

Access toAssistive...

Problems withyour course

Having torepeat part ...

Interruptingyour studies

Withdrawingfrom your...

Human support,e.g....

Specialistmentoring

Specialist Oneto One Study...

Other forms ofhuman support

Special examarrangements...

Dyslexiascreening

EducationalPsychologist...

Needsassessment...

SpecialLibrary loan...

Equipment loan

Parking permit

Campusaccommodation

Health issues

11 / 27


62.39% 136

24.31% 53

36.70% 80

5.05% 11

15.60% 34

4.59% 10

22.02% 48

26.61% 58

39.91% 87

5.96% 13

67.43% 147

26.61% 58

8.26% 18

29.36% 64

35.78% 78

18.35% 40

1.83% 4

7.34% 16

25.23% 55

17.89% 39


Health issues

Personal

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Disabled Students’ Allowance

Access to Assistive Technology

Problems with your course

Having to repeat part of your course

Interrupting your studies

Withdrawing from your course

Human support, e.g. note-taking

Specialist mentoring

Specialist One to One Study Skills support

Other forms of human support

Special exam arrangements (extra time etc.)

Dyslexia screening

Educational Psychologist's appointment

Needs assessment appointment

Special Library loan facilities

Equipment loan

Parking permit

Campus accommodation

Health issues

Personal

12 / 27


71.10% 155

28.90% 63

Q11 Did the Disability / Dyslexia or MentalHealth Co-ordinator/Adviser offer to do any

follow up work for you after yourappointment?


Total 218

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

13 / 27


7.80% 17

4.59% 10

14.22% 31

29.82% 65

43.58% 95

Q12 On a scale of 1 to 5, where 1 is“unsatisfactory” and 5 is “excellent”, whatdo you think of the overall service offered

by the Disability Adviser / Mental Health Co-Ordinator / Mental Health Adviser?


Total 218

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

14 / 27


88.48% 192

11.52% 25

Q13 Would you feel comfortable aboutcontacting the Disability / Dyslexia / ASD

Adviser or Mental Health Co-Ordinatoragain?


Total 217

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

15 / 27


38.46% 85

61.54% 136

Q14 Do you receive specialist one-to-onestudy skills support because you have aspecific learning difficulty like dyslexia?


Total 221

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

16 / 27


7.06% 6

1.18% 1

18.82% 16

28.24% 24

44.71% 38

Q15 On a scale of 1 to 5, where 1 is“unsatisfactory” and 5 is “excellent”, howwould you describe the standard of tuition

received from the dyslexia tutor?Answered: 85 Skipped: 168

Total 85

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

17 / 27


Q16 How do you benefit by receiving one-to-one dyslexia support sessions?


18 / 27


16.59% 36

83.41% 181

Q17 Do you receive specialist mentoring, orstudy assistance, which has been arranged

by the Mental Health Co-Ordinator or theMental Health adviser?


Total 217

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

19 / 27


0.00% 0

5.41% 2

2.70% 1

29.73% 11

62.16% 23

Q18 On a scale of 1 to 5, where 1 is“unsatisfactory” and 5 is “excellent”, how

would you describe the standard of thementoring you have received?


Total 37

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

20 / 27


Q19 How have you benefited from receivingspecialist mentoring / study assistance

support?Answered: 20 Skipped: 233

21 / 27


8.22% 18

91.78% 201

Q20 Have you been provided with an 'Non-specialist human support worker' by DDS,

e.g. a note-taker?Answered: 219 Skipped: 34

Total 219

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

22 / 27


87.50% 14

18.75% 3

6.25% 1

6.25% 1

18.75% 3

18.75% 3

Q21 What type of support worker have youhad? (Please indicate all the types of

support you have received)Answered: 16 Skipped: 237


Note-taker

LibrarySupport...

PracticalSupport...

Workshop /Laboratory...

Reader

Scribe(amanuensis)...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Note-taker

Library Support Assistant

Practical Support Assistant

Workshop / Laboratory Assistant

Reader

Scribe (amanuensis) or reader for exams

23 / 27


0.00% 0

0.00% 0

23.53% 4

35.29% 6

41.18% 7

Q22 Where 1 is ‘very dissatisfied’ and 5 is‘excellent’ please indicate how you have

found this support:Answered: 17 Skipped: 236

Total 17

1

2

3

4

5

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


1

2

3

4

5

24 / 27


Q23 Do you have any more comments orsuggestions about the Disability and

Dyslexia Service?Answered: 74 Skipped: 179

25 / 27


Q24 Are there any other things you wouldlike other departments in the University to

help you with?Answered: 59 Skipped: 194

26 / 27


100.00% 180

Q25 Thank you for taking the time tocomplete this survey.If you would like toenter the prize draw to win an Amazon

Kindle Fire HD8, 8" tablet. (Please note thatthis email address will only used to notifythe winner of the draw). The draw will take

place on Tuesday 4th April.Answered: 180 Skipped: 73


email address:

27 / 27


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