www.salga.org.za
“ for municipalities, by municipalities, to benefit of municipalities”
A SALGA led initiative supported by the Water Research Commission
Insights and Opportunities for Improved Efficiencies arising from the Municipal
Benchmarking Initiative
www.salga.org.za
MBI Status
• MBI has been operating for 2 years• Focus on municipal performance improvement via
process benchmarking & metric benchmarking • Voluntary Process
What’s In It For Me (WIIFM)? Needs to demonstrate value to participants
• Harnesses peer based learning processes• Guided and shaped by Municipal Practitioners
– Municipal Steering Committee– MBI Ambassadors – For Municipalities, By Municipalities, to the benefit of
municipalities
www.salga.org.za
1. Internationally aligned locally relevant Modules & Material
2. Municipal Engagement & Support 3. Municipal Events & Forums4. Munibench Web-database & tool 5. Business Analysis & Business Intelligence 6. Business Management & Leadership
Main Areas of Endeavour
www.salga.org.za
A Modular & Tier based Approach
PRODUCT QUALITY
OPERATION & MAINTENANCE
HUMAN RESOURCE & SKILLS DEVELOPMENT
WATER LOSS / DEMAND MANAGEMENT
FINANCIAL PERFORMANCE
SERVICE DELIVERY/BACKLOGS
www.salga.org.za
Phased Approach with long lead in to Maturity
www.salga.org.za
Sensitive to Variable Change Management Challenges &
need for an Adaptive Approach
www.salga.org.za
Process Benchmarking
…what can I learn from others?
Water Services Master Classes FREE participation by ALL Technical overviews Case studies Best practices Share common issues/challenges faced How did they do that?? Performance measurement (PIs) Networking
www.salga.org.za
Process Benchmarking
…DM and LM Peer Groups?
Cities Working Groups Established for each module How are issues addressed? Specific topics Track PIs and discuss drivers of performance
• “I thought that I was the only one grappling with this issue. It is comforting to hear that others are having the same problems.”
• “I have been trying to do calculations comparing our performance with other cities but have been unsure as to whether I have interpreted numbers correctly. Now that I have met my peers I can just call them and check next time.”
www.salga.org.za
Metric Benchmarking
…where is the data?
www.salga.org.za
MBI Approach
• Benchmarking is like water…flexible and able to adapt to meet needs and gain most traction• What is working?• What is not working?
“Be like water…” – Bruce Lee
e.g. Track PIs that are useful and that you feel will assist you in understanding and improving your performance
www.salga.org.za
What’s In It For Me?
People give time to things for several reasons:• Those things are important to them• Those things are habits• Those things are what they believe they should do
We want/need municipalities to stand up and say: • I want to improve…I want us to be the best!!
…BUT we are not there yet….
www.salga.org.za
What’s In It For Me?The Five Basic Benefits
1. Money saving2. Time saving3. Convenience & comfort4. Safety, security and peace of
mind5. Prestige and/or status
…benchmarking done well assists with all!
www.salga.org.za
Where do you want to go?
…Water Services Performance Excellence!
What is your destination?
www.salga.org.za
Let’s consider the Benchmarking Airplane…
www.salga.org.za
Crew
www.salga.org.za
Give Direction
Crew
www.salga.org.za
Provide information,
rules, guidelines, methods…facilitate & make your
journey comfortable!
Crew
www.salga.org.za
Chicken or beef? …
choose your PIs!
Crew
www.salga.org.za
How are you progressing?
www.salga.org.za
Are you on the plane?
Some on board…but far from full!
www.salga.org.za
Have you taken off yet?
This is really difficult…I need to concentrate and apply myself!
www.salga.org.za
Are you flying high?
Things are going well…habits are forming!
www.salga.org.za
Have you already reached cruising
altitude?
…what’s my next challenge?
www.salga.org.za
…when the ability to
perform the basics of service
delivery is not in place?
But how can we take-off…
www.salga.org.za
Benchmark your Water Service Business
Health
www.salga.org.za
WSA Vulnerability Index
www.salga.org.za
Are you healthy enough to Train for Peak Performance? Or are you in need of Intensive Care?
www.salga.org.za
Water Services Planning
Management Skill Level (Technical)
Staff Skill Levels (Technical)
Technical Staff Capacity (Numbers)
Water Resource Management (WRM)
Water Conservation & Demand Management (WCDM)
Drinking Water Safety & Blue Drop Status
Wastewater/Environmental Safety & Green Drop Status
Infrastructure Asset Management (IAM)
Operation & Maintenance of Assets
Financial Management
Revenue Collection
Information Management
Organisational Performance Monitoring
Water Service Quality
Customer Care (CRM)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
South Africa Summary
Moderate Vulnerability (75-60%) High Vulnerability (60-50%) Very High Vulnerability (50-0%) No data
Key Very High Vulnerability
Where do you need medical care ?
www.salga.org.za
DWA/SALGA will support your passage to good health…
MuSSA
Data Analysis
WSA Workshop
Master Plan Inclusion
Council Adoption
Management Signoff
Draft final MPAP
Checklist
Implementation
MuSSA
DWA Setup WSA Workshop
DWA/ SALGA Priority Review
DWA Support SALGA Support
www.salga.org.za
The MBI Team is committed to helping
you!
www.salga.org.za
The plane is waiting…
…Why not get on board?
…but for how long can it wait?
www.salga.org.za
Air Traffic Control says GO!
…DWA, NT, SALGA & other sector role players want you to
take off!
www.salga.org.za
Are you ready?
…Do you have your ticket?
…Will you make it on time?
www.salga.org.za
Take-off with the MBI team…and reach new heights in water services performance!
www.salga.org.za
Your attitude will determine your altitude!
www.salga.org.za
Thank You!
A SALGA led initiative supported by the Water Research Commission
“ for municipalities, by municipalities, to benefit of municipalities”