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®
Intelligent Mail
Update
®
2
Agenda
Program Update
Move Update
Requirements Reminders
Issues
Release 3 (what’s coming)
Full Service Verification Update
Business Mail Entry Update
®
3
Program Highlights● $1.4 Billion in revenue for Full Service
● 5 Billion Full Service pieces processed
January Price Change (1/4/10)● Successfully implemented January Price Change
Release 3 (3/14/10)● Testing in Progress
Release 4 (TBD)● SOX Lockdown [April 1, 2010 to September 30, 2010]
● Minimal Changes if any after Release 3 until January 2011
Program Update
®
4
On-Boarding Trend
®
5
On-Boarding Trend
® Full Service Postage Statements
Full Service Customer Sites Approved For Production298
Full Service Postage Statements Finalized51,027
Total Piece Volume for Full-Service5,048,442,821
6
® Full Service Postage Statements
7
® Full Service Postage Statements
8
®
Move Update
®
Trend - Overall Score
94.00%
94.50%
95.00%
95.50%
96.00%
96.50%
97.00%
97.50%
98.00%
Weeks
Sco
reMove Update Looking Good
10
®
Trend - Score for Failed Mailings
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
50.00%
Weeks
Sco
reMove Update Looking Good
11
®Move Update Compliance and USPIS
Investigations
Two separate and distinct issues
Move Update Compliance applies to individual mailings ● Verification /Acceptance based upon Performance
Based Verification (PBV)● MERLIN captures image; data analysis at AMS
Memphis
USPIS Investigations focus on systemic issues● Basis of investigation from a variety of sources● Various sources of data to assist investigation
12
®
RequirementsReminder
® Requirement Reminder
Barcode readability tolerance is 90% for POSTNET & Intelligent Mail® Barcodes on March 15, 2010
May 2011 – Only Intelligent Mail® Barcodes qualify for automation discounts
®
MERLIN Barcode Readability January 3, 2010 to Febuary 2, 2010
Barcode Type
Mailings 90% and Over
Percentage 90% and Over
Mailings 80-
89%
Percentage 80-89%
Mailings Under 80%
PercentageOf MailingsUnder 80% Total
Percentage Of Mailings
POSTNET Letters 14564 94.27% 222 1.44% 664 4.30% 15,450 67.75%
IMb letters 7014 95.38% 144 1.96% 196 2.67%
7,354 32.25%
TOTAL letters 21,578 94.62%
366 1.60%
860 3.77% 22,804
POSTNET Flats 1319 92.69% 36 2.53% 68 4.78%
1,423 61.76%
IMb Flats 817 92.74% 40 4.54% 24 2.72%
881 38.24%
TOTAL Flats
2,136 92.71%
76 3.30%
92 3.99%
2,304
®
16
Issues
CFS Software Update impact upon ACS Data ● Impacted ACS information delivery from Jan. 13 – Feb. 1● Mailers may have received Traditional ACS or Form 3579● Recovered data and adjusting billing accordingly
Issues List
Tray Barcode (Default) Placeholder
Large File Performance● Performance Impacts for Large Files
Intelligent Mail Range (IMR) Records
®
17
Performance
Time 01/25 - 01/31 % Last Week % Cumulative
Count of Job ID 11,324 100.00% N/A
Sum of 00:00:00-00:04:59 10,239 90.42% 90.42%
Sum of 00:05:00-00:09:59 532 4.70% 95.12%
Sum of 00:10:00-00:29:59 390 3.44% 98.56%
Sum of 00:30:00-00:59:59 86 0.76% 99.32%
Sum of 01:00:00-01:59:59 42 0.37% 99.69%
Sum of 02:00:00-03:59:59 17 0.15% 99.84%
Sum of 04:00:00-07:59:59 4 0.04% 99.88%
Sum of 08:00:00-11:59:59 8 0.07% 99.95%
Sum of 12:00:00-23:59:59 6 0.05% 100.00%
Sum of 24:00:00+ 0 0.00% 100.00%
®
18
IMR Range Records
Large volume of single-piece or small range IMRs
Impacts Full Service validation processing
Impacts processing of Full Service ACS information
Interim solution – Provision Full Service data via NCSC ACS delivery processes
March Release Validation Removal
Formed subgroup under MTAC 122 to explore options
®
19
Release 3
Statement of Ownership
BMC to NDC
Mail.dat● New Mail.dat File Processing Client
Automatic update for batch users● Mail.dat - Receipt Process ● Pending Periodicals weighing more than 16 ozs● Full Service Bound Printed Matter● Correct Mailing Agent Display● Detached Address Labels● Validations
®
20
Release 3
Mail.XML● Mail.XML 8.0B Changes● New Mail.XML message support for MLOCR
Customer Mail Report Summary ZIP Destination Report
● Update container information Add, change, cancel container (logical or physical) data for
Mail.XML or Mail.dat based eDoc● Improved validation error reporting● Ability for owners and preparers to get appointment closeout
data ● FAST support for CRID based identification/authorization
®
21
Full Service Verification Update
Feedback on Full Service Mailings via Microstrategy Reports
Key Compliance Issues: ● Barcode Uniqueness● CSA Verification● Mailer ID Accuracy● Service Type Code Accuracy● Appointment Accuracy● Mail Owner/Mail Preparer Accuracy
®
22
Full Service Verification Update
Provisioning Full Service Compliance Issue to Mailers – Microstrategy Reports● Improved Performance on Reports (limiting detail data)● Provisioning Detailed Data● Review Reports with Mailers
Establish Compliance Quality Bar● Analyze data for Threshold Determination● Establish Non-Compliance Remediation
Update Verification Processes
®
23
Business Mail Entry Compliance
Impacts all Areas of Mail Acceptance – BMEU, DMU, and Facility Induction
Strengthen Business Process Financial Controls Validate Existing Business Processes Communicate Process Compliance Standards Monitor and Improve
®
24
Business Mail Entry Compliance
Key Financial Controls● Revenue Reporting Controls
Postage Statement Completeness Drop Shipment Documentation Completeness
● Ensure Acceptance Process Compliance● Ensure Mail Entry (Induction) Compliance
Origin Mail Induction Destination Mail Induction (PVDS)
● Revenue Completeness - Is everything accounted for?
®
25
Business Mail Entry Compliance
Controls Compliance● Postage Statements
Mailer and USPS sections Completed and Accurate Accounts Active and Funded Statements Processed Timely Adjustments Processed Timely and Accurate
● Drop Shipment Documentation Completeness Mailer and USPS sections Completed Accurately
● Verifications Conducted as Required
®
BMEU / AO
Check In Check Mailing into PostalOne! – Hardcopy or eDOC
Clerk clerk performs Initial (cursory) review of mailing
Determine what verifications are required
Staging If no space constraints: Arrival, Verification, Hold, Cleared
If space constraints: General, Cleared
Verification Perform in-depth verifications as required
Perform additional verifications per SOP
Record results and finalize statement
Cleared Affix 3607
Move to Clearance Area
Reconciliation Assign individual and backup
Review dashboard for unfinished jobs, clear jobs. Record reasons for unfinished jobs
Sign and date Reconciliation Report
Business Mail Entry Compliance
26
®
DMU
Check In Check Mailing into PostalOne! – Hardcopy or eDOC
Clerk clerk performs Initial (cursory) review of mailing
Determine what verifications are required
Staging Staged
Production
Inventory
Verification Perform in-depth verifications as required
Perform additional verifications per SOP
Record results and finalize statement
Clear Observe Truck/Release Mail
8125
Reconciliation Assign individual and backup
Review dashboard for unfinished jobs, clear jobs. Record reasons for unfinished jobs
Sign and date Reconciliation Report
Business Mail Entry Compliance
27
®Streamlining Hard Copy Postage
Statements
Starting March 15, 2010, the Postal Service will no longer fill out the USPS® section of a hard copy postage statement nor round-stamp the document
Mailers encouraged to go online to view their mailing activities and retrieve processed postage statements.
Upon request, a customer may obtain a hard copy receipt of the postage statement or Statement of Mailing/ Weighing and Dispatch Certificate, PS Form 3607, after acceptance and verification are completed.
®
Streamlining Hard Copy Postage Statements
Federal Register Proposal Closes Feb 25
13 comments received to date
Mailers and service providers
● It’s about time!
● Fabulous idea
● Our clients prefer the round stamp
● How do we access our client’s information?
Implementing March 15