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Introduction Technology Potential of Technology Recommendation
Convergence of ICT ICT play a vital role Find the right type of technology
› Social media› Customer service
• Social networking site• Launched in 2004• Over 1 billion users
• Social networking site• Launched in 2006• Over 500 million users
#twitter@twitter
Figure 3 Schramm model of communication
Brand Privilege Brand Awareness Loyal Customers
Social media is not a new concept Customer service tool allow for two-
way interaction Help create brand awareness Increase Revenue
For more information read the Research Paper
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