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© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Experimental introductionof Digital Signaturein the PA and Healthcarein Bologna
Experimental introductionof Digital Signaturein the PA and Healthcarein Bologna
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
IndexIndexIndexIndex
Context Italian scenario Bologna Citizen Card Digital signature pilot
Healthcare CNS-bankpass City Council Managers
LABS’ role Results
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
ContextContext::Bologna – e-gov and the cityBologna – e-gov and the city
CUP: a personal magnetic card for healthcare services in operation for more than 10 years
DiMMi: a network of self-service kiosks for civil registry certificates and tax payments
IPERBOLE: the first Italian civic network (1995) – now gone wireless
380.000 inhabitants380.000 inhabitants
100.000 100.000 university university students students
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
ContextContext::regional and national scenarioregional and national scenario
National projects for telematics services and back office re-engineering
Services to be delivered
National Smart Cards
How to access services on the net
LEPIDA, the regional broadband network
2650 km of fiber optic backbone
1750 km already in place
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Italian scenarioItalian scenario::Electronic Identity CardElectronic Identity Card
Goals Improve identity card security Harmonise local and national services Ensure national interoperability Should have been mandatory from 1.1.2006
Features Microchip contact card
- Authentication certificate- Digital signature certificate- Healthcare-related data
Optical band Visible information
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Italian scenarioItalian scenario::Carta Nazionale ServiziCarta Nazionale Servizi
Goals Launched as a "bridge solution“ to bypass the
constraints of the CIE To avoid proliferation of local solutions To be used solely for identification on a network
Features: Same medium as the CIE, but no optical band and
no photograph Emitted by the Cities with CIE-like ID certificate on
board Less stringent central control
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Bologna Citizen Card:Bologna Citizen Card:The visionThe vision
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Bologna Citizen Card:Bologna Citizen Card:ObjectivesObjectives
Unique circuit for access to services Implement an integrated telematics system to
distribute and give access to services in the city
Simplified administration Simplify relations between providers (public
administration, healthcare, utilities, etc.) and users (citizens, professionals and enterprises)
One card for all citizens Offer to all citizens a unique means
to have access to a variety of services related to life in the city
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Bologna Citizen Card:Bologna Citizen Card:The service centreThe service centre
SERVICE CENTRE
USERS
Call centre Call centre
PortalPortal
ComuneComune UniversityUniversityHealthcareHealthcare
Utilities and Utilities and commercial commercial providersproviders
User data baseUser data base
INDUSTRY
PERSONALISATIONCENTRE
BANKBANK
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilotDigital signature pilot::The rationaleThe rationale
2001-2004: Laboratori G. Marconi co-ordinated a number of
pilot experiences with digital signature in the PA and in the healthcare structures in Bologna
Sinergy was created with EU-funded projects (SPES, eEPOCH) and regional projects (Laboratori in Rete)
Goals Analyse technical and organisation problems Test different contexts/applications with
few users Verify service functionality Assess system complexity vs. potential
simplification in administration Estimate costs and benefits Evaluate full scale deployment
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilot:Digital signature pilot:Experimenting in healthcareExperimenting in healthcare
Test sites Ausl Città di Bologna Azienda Ospedaliera S.Orsola-Malpighi Istituto Ortopedico Rizzoli
Users Internal users (medical staff in a selected ward) External providers
Objectives Digital signature to sign medical reports
- Digital registration of reports- Verification of digitally signed reports
Digital signature for online provision contracts (e-procurement)
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilot:Digital signature pilot: CNS - Bankpass CNS - Bankpass
Objectives Following an agreement signed by the City
of Bologna and the Ministry of Innovation and Technology (Feb 2003), Bologna set up a pilot project to test the integration of
- CNS (secure access to online services) - BANKPASS web (secure online payment)
The pilot involved an application for professionals regarding civil works permits management
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilot:Digital signature pilot:Sportello Edilizia e ImpreseSportello Edilizia e Imprese
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilot:Digital signature pilot: DS for City Council ManagersDS for City Council Managers
Situazione Managers in the City Council could request
a smart card badge with a digital signature Used to sign official documents
Matricola n . 00894940
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Digital signature pilot:Digital signature pilot:LABS’ roleLABS’ role
Studies Feasibility study Cost-benefit analysis Definition of a model Analysis and update of internal processes
Project management Pilot co-ordination User training and technical assistance Monitoring of tests Link with European projects
Technical activity Personalisation and emission processes System integration Security policy implementation and harmonisation Upgrade of software applications Installation of hardware device and drivers
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Lessons learntLessons learnt::Hot issuesHot issues
Software problems integration with legacy systems upgrade of drivers and digital signature software signature procedures not always quick enough
Impact on organisation is often underestimated sustainability of emission processes
Legal aspects digital archiving and conservation renovation of certificates
Uncertain national timing caused delays in most local initiatives
Integration with the banking world severe constraints affecting management processes clearing problems
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Lessons learntLessons learnt::multi-service pros and consmulti-service pros and cons
• Integrability vs. sustainability
» complexity costs (integration, management, clearing)
• Different application needs:
» User identification is priority for most players
» Digital signature required only for specific qualified user categories
» Secure payment for online applications
» Pre-paid service for mobility applications
a “killer application” guarantees a high penetration rate
the more servicesthe faster the diffusion
• Critical mass and success factors
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
Lessons learnt:Lessons learnt: user acceptanceuser acceptance
e-procurement was very successful is very time-saving in all phases of tendering and
provisioning widely used in many online call for tenders
digital signature for medical reports acceptance varies depending on the context
(medical wards, applications) faster and secure reporting and consultation
© LABORATORI GUGLIELMO MARCONI - Prato workshop – 5 March 2007
ContactContact
Carlo PentimalliLaboratori Gugliemo Marconi SpAVia Porrettana, 123
40044 Pontecchio Marconi (BO)
051-4392876 [email protected] www.labs.it