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© Loyalist Certification Services, 2009
Certified Process Design Engineer (CPDE)®
2© Loyalist Certification Services, 2009
CPDE….I’ve Heard of That !
What is CPDE? What are the goals of the CPDE? What will I learn? Do I qualify to take the course? What are the benefits of attending
CPDE? Who is the Accrediting Agency? Questions?
3© Loyalist Certification Services, 2009
What is CPDE?
This is a 5 day interactive course with a 90 minute certification exam on the last day of the class
Certified Process Design Engineer (CPDE)® is a freestanding certification course. It is a
complimentary course that supports organizations involved in ITSM.
4© Loyalist Certification Services, 2009
What are the Goals of the Class?
Understanding process frameworks, standards and maturity models
Learning about process elements, models, usage and deliverables
Gathering and analyzing process requirements
Understanding the critical differences between developing, re-engineering and improving processes
5© Loyalist Certification Services, 2009
And….
Studying the importance of roles, responsibilities and functions
Developing a process definition document Learning flowcharting techniques Using automation within processes Troubleshooting and improving processes Developing meaningful metrics and
converting data into usable information Understanding the concepts of
organizational change management
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Results?
Contribute to an effective and measurable process improvement program within your organization
Proudly wear your CPDE lapel pin!
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Course Structure and Bibliography
Holistic – reflects all aspects of process design and improvement People, processes, technology and information
Framework neutral – supports the adoption and integration of multiple frameworks and standards
Highly interactive – includes practical hands-on assignments that reinforce the course material
Derived from a comprehensive library of resources, best practices and years of experience.
8© Loyalist Certification Services, 2009
CPDE Courseware
Learner Manual Course textbook Assignments Study aids Glossary Sample exam Sample documents Additional Sources of
Information
Sample Documents Process Definition
Document Document Control
Sheet High Level
Implementation Plan Key Performance
Indicators Communication Plan Training Plan
9© Loyalist Certification Services, 2009
Do I Qualify for the Course?
Do you …. Have a Foundation-level certificate in IT service
management (ITIL, COBIT, ISO/IEC 20000, MOF)? Have a project management background and want to
understand process design and management techniques? Require a deep understanding of process assessment,
design, implementation, integration and management techniques?
Work in an organization that has adopted one or more IT service management or quality management frameworks or standards and want to understand how to use them as part of a continual improvement program?
Wish to enhance the role-based capabilities in activities such as organizational change management or the selection of process enabling technologies?
10© Loyalist Certification Services, 2009
CPDE Attendees are….
IT professionals Process owners Process managers Process champions Process stakeholders Business managers Business process owners
Organizations can certify key individuals or entire process improvement teams.
11© Loyalist Certification Services, 2009
CPDE Benefits
Company IT and business
become better aligned Integration tools for
collaboration of various quality initiatives
Engaged, informed employees
CPDE Certified staff members add value & enhance ROI
Individual Certified professional
capable of integrating multiple frameworks in a cost-effective way
Immediately usable skills, tools and techniques
Processes and metrics tied to business goals
CPDE fills a market gap between what to do, and how to do it.
12© Loyalist Certification Services, 2009
Industry & internal recognition and credibility Ability to leverage ROI from the adoption of best practices Influence the efficient adoption of best practices on an
organizational level Learn a practical, step-by-step approach to designing and
implementing IT service management processes Acquire skills: requirements definition, project
management, facilitation, technical writing, process mapping, statistical analysis
Obtain and evaluate sample documents, plans and templates
CPDE Certification
13© Loyalist Certification Services, 2009
What about the CPDE Exam?
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The CPDE Exam
Accredited by Loyalist (LCS) 26 multiple choice questions
10 general – 2 marks 16 complex, scenario-based 5 marks
90 minutes 65% to pass Successful candidates
receive certification 4-6 weeks later in the mail
15© Loyalist Certification Services, 2009
Who is the Accreditation Agency?
Loyalist Certification Services (LCS) is one of the premier Accreditation and Examination Institutes of IT Service Management. Since 2001 LCS has processed tens of thousands of exams worldwide and is known for providing outstanding services.
LCS is a proud and dedicated ,neutral source of accurate information dedicated to maintaining the integrity of the exam process on behalf of our training partners and APMG, the official Administrator of the OGC.
16© Loyalist Certification Services, 2009
Need more information?
LCS: www.lcs.com