© Mindtree Limited 2013. Confidential - for limited circulation only

AIG at the GDC: Project Highlights

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Agile – A way of life at Mindtree Gainesville Delivery Center, FL

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“We engineer meaningful technology solutions to help businesses and societies flourish.”

$550M Annual Revenue

57%US

29%EU

14%ROW

Market Cap: $1.7 Billion

14,000+ Mindtree Minds

218Active Clients

25 Offices Across the Globe

Mindtree At a Glance

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Mindtree Global Presence

Cologne, GermanyBasel, SwitzerlandBrussels, BelgiumLondon, UKParis, FranceSolna, SwedenVianen, Netherlands

Europe Asia

Dubai, UAEBeijing, ChinaSingaporeSydney, AustraliaTokyo, Japan

India

BangaloreChennaiDelhiHyderabadMumbaiPune

North America

Warren, NJDallas, TXGainesville, FLPhoenix, AZRedmond, WASan Jose, CASchaumburg, IL

Company HQ’s Delivery Centers

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Mindtree Clients

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Mindtree + AIG

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Mindtree Automation Framework

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Mindtree Automation Framework (MAF)

● Increasing automation efficiency by minimizing initial

coding effort for test automation of web applications

developed on .Net, Java/J2EE, AJAX, Share point

● Need for faster test cycle at lower costs to remain

competitive in today's markets

● Re-usable test automation frameworks coupled with open-

source tools and technologies

●Robust, flexible, and extensible framework to support test automaton on diverse sets of web applications across

domains

●Enables users to perform functional, acceptance and compatibility testing for most web applications

●Built on open source tools/libraries/frameworks thus reducing overall costs for customers

●Support for sequential and concurrent execution on various browsers

●Selective test script generation for expert view, keyword view, and many more.

●Higher ROI through automation, high productivity & Low maintenance cost

Challenges

Business Benefits

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MAF Value Proposition

EliminateScripting & debugging

Use of commercial toolsManual configuration

ReduceCost per license

Dependency on skilled peopleMaintenance cost

Learning curve

IncreaseFaster ROI through automation

Ease of useReusable functions

CreateEase of script gen & mgmt

Concurrent & remote executionTest data generation

Customized report with screen shots

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Automation Test Script & Manual Test Case Comparison

Manual Testing

• 5 Seconds Per Cell (Data entry/processing time)

• Total time for 800 Cells = 67 Mins

• Cost/hr for Tester = $15(approx)

Automation Testing

• Time for similar test = 25 Mins

• Can perform two automated tests in the time one manual test is completed

• Automation saves at least $7 each time it is run

• Avg test cases in two week cycle: 10 Tests * 15 applications = 150 Manual Test Cases• 150 Test Cases x $7 Savings per test = $1050 value added to each release

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Automation Test Script & Manual Test Case Comparison

Automated Test Case Count

Manual Test Case Count

0 50 100 150 200 250 300

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Transact Support-Latin America

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Transact Support Overview

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Transact Support Overview• 4 Levels of Centralized Services Support Provided - Region Time Zone Support:

• Level 1 Service – Initial Contact with Brokers - Transact Business Contact Center

• AIG IT Team/HelpDesk Support

• Level 2 Service – Rapid Response Team:

• Support Internal Users Directly

• AIG Production Support Manager – LAC

• AIG IT/Service Providers – Regionally Located/Gainsville, FL

• Level 3 Service - Expert Team: - Regionally Located

• AIG Production Support Manager – LAC

• eBaoTech/everis/SISTRAN – Bogota, Colombia

• AIG IT/Service Providers– Regionally Located

• Level 4 Service – Specialized Vendor Teams:- Vendor Locations

• eBaoTech – Regionally Located/Vendor Location

• SISTRAN – Bogota, Colombia/Vendor Location

• MindTree – New Jersey/New York/Florida

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Transact Level 2 SupportTake ownership of incidents where subject matter expertise and experience is required for diagnosis.

Managed by MindTree Resource Team:

• Rapid Response Team – Incident Coordinators/Bilingual

• Update QC tickets with Service Now issues being reported

• Provide resolution to end users based on known issues/workarounds

• Update business/end users and close assigned tickets.

• Develop incident resolution plan.

• Responsible for obtaining any additional information necessary to resolve the problem,i.e. screen shots.

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Transact Level 2 Support

Take ownership of incidents where subject matter expertise and experience is required for diagnosis.

Managed by MindTree Resource Team:

• Documentation of known issues/defects. Document library of known issues with aid to resolution for rapid resolution.

• Responsible for the incident ticket flow and tracking until closure

• Monitor Production and Batch Jobs

• Application Change Management (ACC) deployment support for Model and Production build deployments

• IVP: Testing of production platforms

• Responsible for incident dashboards and daily/monthly reporting

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Integration Testing

• Migrating Systems from Windows XP to Windows 7

• Ensuring all features are compatible on updated system

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The AIG Team

India | USA | UK | Germany | Sweden | Belgium | France | Switzerland | UAE | Singapore | Australia | Japan | China

Thank You!!!

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