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2 MESSAGE FROM THE EDITOR
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�� (��) Maria Cheung (Editor)
�� C. F. Kwan
�� Chris N. Lam
�� Elina Lam
�� Alan K. L. Wong
�� Sunny Lee
�� Florence Lai
�� Shelly Cheng
�� (��) Trish Leung (Reporter)
�� (��) Akimi Wong (Reporter)
�� (��) Shirlina Lee (Reporter)
�� !"#$% 18�� !"#2�17�
�� (852) 2131 0600 �� (852) 2131 0611
17/F New World Tower 2, 18 Queen's Road Central, HK
Tel (852) 2131 0600 Fax (852) 2131 0611
E-mail [email protected]
Website www.nwsh.com.hk
CONTENTS
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�� ! Editorial Board○
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2 �� ! Message from the Editor
3 �� !"# Message from the CEO
4 �� !" NWSH Chatroom
6 �� ! Cover Story
9 �� ! Company Highlights
10 �� !" Eye on Greater China
11 �� ! In His / Her Words
12 �� ! Volunteering Bulletin
13 �� ! Achievements
14 �� ! NWSH Scope
16 �� ! Quiz
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With the implementation of the Mainland and Hong Kong Closer Economic Partnership Arrangement(CEPA), and further relaxation of the individual travel policy, the Hong Kong economy will surely get outof its slump by reaping the benefits of the rocketing Chinese economy.
In retrospect of the turbulent 2003, the epidemic of Severe Acute Respiratory Syndrome (SARS) and theU.S. war on Iraq drove the local unemployment rate to a long-standing high. Worse still, there was politicalinstability in the territory. But the New Year has just begun, and Year of the Monkey is around the corner,which symbolizes adroitness and intelligence. It is our belief that with unified forces and perseverance, HongKong people can tackle difficulties lying ahead, such as the economic restructuring and political reform. NWSHwishes Hong Kong an economic revival, with the market booming again and jobless rate continuing to plunge.
Wishing for the best to come and the worst to go
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New Voice is published by NWSH. Reproduction of any contents of this corporate newsletter requires a proper acknowledgement.
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3MESSAGE FROM THE CEO
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In December 2003, NWSH and Chow Tai Fook Enterprises Limited jointly announced
the formation of a comprehensive transport service provider, encompassing a
full range of diversified transport-related businesses under the two companies,
including local franchised and non-franchised bus services, ferry services and
other transport-related businesses. The new business structure does not only
enhance operating efficiency to provide better service for passengers, but also
creates a strong brand in the transport industry to tap more investment opportunities
in Mainland China. The first joint venture of New World First Bus Services
(China) Limited in the Mainland commenced operation this month. We will
continue to explore more opportunities with synergistic benefits.
Enhancing shareholders' value
On the infrastructure side, NWSH has recently entered into an agreement with
Wuhan City Construction Fund Management Office and Zhaoqing Highway
Development Ltd. for the disposal of a Wuhan bridge project at a consideration
of approximately HK$1.10 billion and 13 road and bridge projects in Zhaoqing
at approximately HK$1.168 billion, respectively. Living up to our commitments
to shareholders, proceeds from the disposals will be used for debt reduction
and new investments with more attractive returns.
Giving back to the society
We extend our commitments towards the community. I am very pleased that
NWSH received the honour of the “Top 10 High Service Hour Award 2002 (Private
Organization)” from the Social Welfare Department amongst many long-established
corporations, despite the short history of our corporate volunteer team. We
have always seen the importance of giving back to the society. NWS Volunteer
Alliance, which was established two years ago, carries our missions to remunerate
to the society with our diversified resources and to encourage staff participation
in community service. Through volunteering, donating, mentoring and other
means, the Group and its subsidiaries hope to build a better environment for
those who need help. I would like to see more of our colleagues caring more
about our community and participating in volunteering.
May I wish everyone a happy and prosperous Year of the Monkey!
Honouring our commitments
�� !
�� Chan Kam LingChief Executive Officer
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�� !"#$%& �� ��Mr. Patrick Lam, Executive Director of NWSH
Mr. Lam believed good communication and mutual understanding are the
keys to effective human resources management. Every member of the Group,
from top management to frontline staff, should understand the corporate
goals through efficient communication channels. “We keep emphasizing
our missions of enhancing shareholders’ return, strengthening the balance
sheet and seeking investment opportunities in different occasions, so both
the management and our staff have a very clear understanding about these
three corporate goals.
“On the other hand, we, as management, also seek to understand the
difficulties faced by our fellow colleagues. In management meetings held
twice a week, senior management staff from different departments and
business divisions reflect on the challenges they and their colleagues meet,
and discuss matters in an open manner. It is the two-way communication
that moves us ahead,” said Mr. Lam.
“Open” and “Assertive” are the two keywords that Mr. Lam used to describe
the corporate culture of NWSH. “Open” is interpreted as open communication
and transparency in decision making; while “Assertive” means every staff
member of NWSH takes every chance and devotes every effort for best
results.
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NWSH CHATROOM
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For a large enterprise like NWSH with over 30,000 staff, staff cohesion and their sense
of belonging are crucial topics for management. Executive Director Mr. Patrick Lam
shared his experience in bringing the staff together in this fast growing company.
�� !"#$%&'()*+,-./Mr. Lam (first on the right) joined many volunteer services of NWSH
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5NWSH CHATROOM
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Staff of the Hong Kong Convention and Exhibition Centre (HKCEC) has
given a good example of team spirit in NWSH. Despite the severe hit on
its convention and exhibition businesses during the SARS outbreak, HKCEC
has had a quick rebound, thanks to the understanding and support of its
staff who suggested various solutions to help the company through the
hard times, such as taking no pay leave or advance leave. Mr. Lam said,
“I feel very proud of our colleagues.”
He was also proud of the newest member of the group, Sky Connection
Ltd, which retails free duty tobacco and liquor and has become a wholly
owned subsidiary of NWSH recently. With 15 outlets at the Hong Kong
International Airport and another two at the Hong Kong-China Ferry Terminal
and Hong Kong-Macau Ferry Terminal, respectively, the company is among
the largest free duty retailers in the world. Its effective management has
been fully reflected by the results of the Raven Fox Awards 2003, in whichSky Connection Ltd was highly commended in the “Best Liquor Travel Retailerin Asia/ Pacific” and “Best Tobacco Travel Retailer in Asia/ Pacific” categories.
Also presented with a promising outlook is the greening and environmental
industry, especially in Mainland China. Hong Kong Island Landscape Co
Ltd (HKIL) has recently invested in an 11-hectare nursery in Guangzhou in
response to the growing demand for landscaping works in the fast-developing
region. Mr. Lam said a number of high quality species of trees are planted
in this new nursery for better yield.
Besides a dynamic service provider, NWSH is also a responsible corporate
citizen. Mr. Lam said, “We believe remunerating to the community is no
less important than to our shareholders. Our corporate volunteer team,
NWS Volunteer Alliance, which has been set up for only two years, has
become one of the 10 private corporations contributing the highest hours
in community service. I very much appreciate the passion and devotion of
our volunteers. Though I am not able to join every service, I do want to
urge our colleagues to volunteer. It is often more satisfying to give than
to receive." Bringing staff from different subsidiaries and positions together,
the volunteer team can also enhance the cohesiveness among staff.
Finally, Mr. Lam said to the staff of NWSH, “We are a responsible and
committed company with devoted staff and tremendous growth opportunities.
I hope they will do their best to grow with NWSH.”
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6 COVER STORY
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Two Years of Giving and Caring�� !"#$%&�� !"#$%�� !"#$%&'()*+,-./0123456789:;<�'()=2>?%@AB�CDEFDGFDHIJ!"%,KLM�NOP!"QR�� !"#$%&'()*+,-./01234
NWS Volunteer Alliance awarded top 10 corporate volunteers“Community contributions and environmental awareness” is one of the core values of NWSH, which carries a vision of “serving our society withwhat we know, what we have and what our heart has told us” and puts forth the mission of “enhancing the quality of life and building a betterenvironment for those who need help” through its corporate volunteer team NWS Volunteer Alliance.
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While celebrating the 2nd anniversary of NWS Volunteer Alliance, NWSH received twoawards in the recent months in recognition of its continuous effort in caring for thecommunity and encouraging staff participation in volunteering.
�� !"#$%&'()*Top 10 High Service Hour Award
�� !"#$%&'()$(*+,+-./01234567�� 2002�� !"#$%&'()*+,-./0123456�� !"#$%&2002�1�1��12�31�� !"#$%&�3004.5�� !"#2003�12�6�� !"#$%&'()�� !"#$%&'()*+,-./0122 3456�� !"#$%&'()*+,-./01234567+�� !"#$%
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In the annual Volunteer Award Presentation Ceremony organizedby the Social Welfare Department (SWD), NWSH was bestowed“Top 10 High Service Hour Award 2002 (Private Organization)”,for its 3004.5 hours of community service from 1 January to 31December 2002. The ceremony was held at the Government Houseon 6 December 2003 which was officiated by Mrs. Betty Tung,wife of the Chief Executive and Volunteer-in-chief, and Mr. PaulTang JP, Director of Social Welfare. Executive Director Mr. PatrickLam received the honour on behalf of NWSH.
Besides, for the second consecutive year NWSH was presented with the Caring Companylogo. Also being awarded are New World First Bus Services Ltd, Millennium EngineeringLtd, Uniformity Security Co Ltd, Care & Services Co Ltd, Hip Hing Construction Co Ltdand Hong Kong Convention and Exhibition Centre (Management) Ltd.
���� !"#$%&�� !Outstanding Volunteers of NWS Volunteer Alliance�� !"#$%&'()*�� !"#$%&#'(�� !"#$%&''(�� !"#$%&'70��� !2003�11�2��
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The achievements of NWS Volunteer Allianceare attributable to a team of devoted andenthusiastic volunteers. To celebrate its 2nd
anniversary, about 70 volunteers gatheredat Sai Kung to enjoy a barbecue party on2 November 2003 a f te r wood landconservation works for the CorporateAfforestation Scheme. The top 10 outstandingvolunteers were announced and awarded
on that day. Ms. Anna Lau,Personnel and AdministrationM a n a g e r o f M i l l e n n i u mEngineering Ltd, became thehighest service hour volunteer for the second year, serving 113.5 hours incommunity service in this year alone (Please refer to the table for otherawardees). To encourage participation from volunteers’ families and friends,outstanding non-staff volunteers were also awarded and there are sevenrecipients this year.
�� !"#$%&'()*+,-./0�� !"#$%A barbecue buffet at the 2nd anniversary ofNWS Volunteer Alliance
2003�� !"#$%Top 10 Outstanding Volunteers 2003
2003�� !"#(�� )�� !"#�� !Some recipients of Outstanding Volunteers(non-staff category) and their staff associates
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2003/11
�� !"#$%&'()*+,-./01234566,000��Celebrated the 2nd anniversary of NWS Volunteer Alliance with
accumulated service hours exceeding 6,000 hours
COVER STORY
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Top 10 Outstanding Volunteers 20032003�� !"#$%&
�� ! �� �� !" (��)Awardee Company Service hours
�� �� !"#$%&'()Anna Lau Millennium Engineering Ltd 113.5
�� �� !"#$%&'(Jeffrey Lam Urban Parking Ltd 90.5
�� �� !"#$%&'()*Lau Tak Wa New World First Bus Services Ltd 83.0
�� �� !"#$%&'Kelvin Shum NWS Engineering Ltd 64.5
�� �� !"#$%&'(Jeff Lam Millennium Engineering Ltd 62.5
�� ! �� �� !" (��)Awardee Company Service hours
�� �� !"#$%&'Bernadette Ho Urban Property Management Ltd 56.0
�� �� !"#$%&'(Ivy Cheung Millennium Engineering Ltd 54.5
�� �� !"#$%Cesario Ip Hip Hing Construction Co Ltd 45.0
�� �� !"#$%&'()*Chu Hoi Lam New World First Bus Services Ltd 45.0
�� �� !"#$%&'(Carl Li Millennium Engineering Ltd 42.5
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�� !"#$ The Way of Giving
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2003/7-8
�� !"#$%&'()*+,-�� !"#$%&'()*+,�� !"#$%&'()*+,NWSH co-organized a SARS essaycompetition with Ming Pao while the winning essays werecompiled into a book for public charity sale
�� ! No. of volunteers
431�� !"# Accumulated service hours
5,490
2003/4-6
�� !"#$%&'()*+,-./01234&5�� !"#$%&'()*+!,-./01234
�� !"#$%&'"(When SARS broke out in Hong Kong, NWSH sent
caring cards written by its staff to hospital made concerned calls to theelderly and helped packaging hygiene kits
�� ! No. of volunteers
412�� !"# Accumulated service hours
4,755
2003/1
�2001�� !"#$%&'()*+,-./ 01234567(89:�� 4��� !"#$3��� !"#$%&'()* !+,-./�� Received Gold Award for Volunteer Service for the second year togetherwith eight silver and bronze awards for individuals and acting committee
�� ! No. of volunteers
398
2002/11
�� !"#$%&'()*+,-./012343,000��Celebrated the 1st anniversary of NWS Volunteer Alliance which
had served over 3,000 hours
�� !"#$%&'()*+,-.+/0�� !"#$%&'()*+,-./"%01�� !"#$%&'()*+,-./012�� !"#$!"%&'(")&*+,
Life Rejuvenation Scheme for psychiatricpatients of Pamela Youde Nethersole Eastern
Hospital was launched with activities includingLoving Bus Tour, hairstyling service, arts & craftclass, computer class, festive celebrations, etc.
�� ! No. of volunteers
387�� !"# Accumulated service hours
3,7642002/7
�� !"#$%&'()**+,-�� !"#$%&'()*+,-./�� !"#$%&'()*+,Realized the dream of a bedriddenpaediatric patient by arranging a busto take him to City Hall to receive anacademic award
�� ! No. of volunteers
342�� !"# Accumulated service hours
2,864.5
2001/112002/1
�� !"#$%&'()*+2001���� !"#$%&'NWS Volunteer Alliance received a GoldAward for Volunteer Service 2001 by SWD
2002/3
�� !"#$%&'()*+,-4��� !"#$%&'()*+,-�� �!"#$%&'()*+
5�� !"A 4-day English workshop was
organized for new arrival students
�� ! No. of volunteers
248�� !"# Accumulated service hours
1,008
�� ! No. of volunteers
258�� !"# Accumulated service hours
1,582
�� !"#$%&'()*+,-./012345�� � �� !"
NWS Volunteer Alliance inaugurated and carried outits first service – Elderly Fun Day
�� ! No. of volunteers
218�� !"# Accumulated service hours
867
�� !"# Accumulated service hours
4,102.5
2002/4
�200�� !"#$%&'()*+,�� !"#$%&'()*Nearly 200 volunteers planted trees nearHigh Island Reservoir in the CorporateAfforestation Scheme
�� ! No. of volunteers
259�� !"# Accumulated service hours
2,160.5
�� ! No. of volunteers
446�� !"# Accumulated service hours
6,093.5
8 COVER STORY
�� !
�� !"��The Usual Makes Special
�� !"#$%&'()*+,-./*0123456789:;�� !"#$�%&'()*+,-'./0�12,3"4/0���
Volunteering is not just about giving out presents or performing shows.To these volunteers, it is often a simple touch or a casual conversationthat touches people to the deepest of their hearts.
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Q�� !"#$^åå~�gÉÑÑêÉó�� !"#$%&'()*+,-./Four outstanding volunteers, Anna, Jeffrey, Lau Tak Wa and Chu HoiLam shared their most memorable experience
Jeffrey�� !"#$%&'�� !"#$%&'(�� !"#$%&'(Jeffrey (left) believesvolunteering helps himmuch in balancing life,re l iev ing stress , andspiritual growth
Jeffrey �� !"�� !"##$$%&'()*+,-./0�� !"##$%&'()*+,-./01234,56789:;�� !"#$%&'()*+,-./0!"123456'789�� !"#$% �� !"#$%&'()*+,-./012�3�� !"#$%&'()*+&,-./01234"5
Among the numerous volunteer services Jeffrey has participated in,the most memorable one was surprisingly nothing special but a birthdayparty. “When we were giving birthday presents to the psychiatric patientsat Pamela Youde Nethersole Eastern Hospital, one female patient suddenlyburst into tears. She then told us that it had been a long time since herfamilies and friends celebrated her birthday. Every one of us was movedat that time.”
�� !"#$%&'()*+,-$%pizza�� !"#$%&'� (���� �� !"#$%&'()*+,-./pizza�� !"#�� !"#$%&'�()*+,-�./0123456788$pizza��� !"##$%&!'()*+,-�./0$1$23!pizza�� �� !"#$%&'()!*+�,-./
Chu Hoi Lam remembered the time when he and other volunteerswere sharing pizzas with the psychiatric patients at Repulse Bay: “Theykept asking for more pizzas. Although there was nothing special abouteating pizzas, it was then we felt so close to each other.”
�� !"#$%&'()*+�� !"#$%&'()*Despite shift duties, Chu HoiLam is willing to spend time involunteer service
�� !"#$%&'!()*+#,%-'!./0
�� �� !"#$%&'()*+ ,!-.)#/01234(�� !"#$%&'()*+,-./01234516"789:;�� !"#$%&'()*+,-./012343567689:4�� !"#$%&'(
Lau Tak Wa devotes much of his private time in volunteering. Yethe said it was volunteering and giving to people that has coloured his
life. And he was happyto meet a lot of friendsduring the communitywork.
�� !"#$%&'()*+�� !"#$%&'()*+�� !"To Lau Tak Wa, volunteeringadds colour to his life as muchas to others�
�� !"#$%&'()*+,-�� !"#$%110�� Anna�� !"�� !"#$%&'�� !"#$%&'()*+,-�� !"#$%&'()*+,-.�� !"#$%&'()�*+,�� !"�#$%&'()*+Anna�� !"#$%&'()*+,-�� !"#$%&'&()*+,(�� !"#$%&'() !*+�� !"#$%&'()*+
Anna has been the outstandingvolunteer with the highest servicehour for two consecutive years.Devoting over 110 hours in communityservice this year, Anna does not only have passion but also faith: “Weare no giver and they are no receiver. I don’t see any less in them.”During the SARS outbreak, Anna joined a campaign to make regularconcerned phone calls to the elderly. She is still in touch with some ofthe elderly people and visits them when she has time.
�� !"#$%&'()Anna�� !"#$%&'()�� !"#$%&'()*+,-./0)1Anna (right) often encourages her colleagues and friendsto volunteer with her
�� !"#$%&'()*+,-./0123(456789:"&;<=>?"@A(B;C=D?"EFGThese volunteers all believe that what matters most in volunteering is not a well-planned programme but a genuine showof love and care.
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�� !"#$ Time is not a problem ➔ p.12
9COMPANY HIGHLIGHTS
�� !
There are 11 Free Duty outletsin the departure hall and fouroutlets in the arrival hall of theHong Kong International Airport.Due to SARS, passenger volumein October 2003 dropped 5.3%compared with the same monththe previous year. Free Duty,however, managed to register a1% growth in turnover. Accordingto Mr. Baker Salleh, Chief ExecutiveOfficer of Sky Connection, thenew Free Duty outlet located onthe south s ide of the departure hal l with a gross f loor area of8,000 sq. ft. attracts a lot of customers after it was renovated. The highlightof this outlet is a mini bar with free sampling service and product promotersoffering customers up-to-date information on various liquor.
Mr. Salleh sees duty free shops in overseas airports as Free Duty’s rivals,and the edge over them is quality service and merchandise. In terms ofproduct variety, Free Duty offers over 90% of the popular selection ofpremium tobacco and liquor in the market. The merchandise is presentedin such an attractive and orderly manner that customers can reach whatthey want with ease. In addition, a pre-order service is available for customersto pick up their purchase before they board their plane. During rush hour,more checkout counters are open with each cashier being able to processa transaction within 20 seconds. The most appealing thing to customersis that Free Duty’s tobacco products are sold at about one third of theHong Kong market price.
In the future, Sky Connection envisages tendering for duty free tobaccoand liquor shops as well as candy, perfume and fashion shops at overseasairports and terminals.
�� !"#$�� !"#$%&'()*+'(,-11��4�� !"#$%&'()*+,-.10���� !"#$%&'(5.3%�� !"#$%�� !"#$1%�� !"#$%&'()�� !"#$%&'()*+,-./08,000�� !"#$%&'()*+,-./0�� !"#$%&'()*+,-./01�� !"#$%&'()"*+,-./0�� !"#$%&
�� !"#$%&'()*+,-./*0��� !"#$%&&'()*+,-./%�� !"#$%&'()*+,-./012�� !"#$%&'()*+,-./012�� !"#$%&'()*+,-./'(0�� !"#$%&'()*+,
�� !"#$�� !"#$%&'()*+,-./090%�� !"#$%&'()*&�� !"#$%&'()*+,-.��/�0123456789!:;�� !"#$%&'()*+,-./012345%67895:;)�� !"#$%&'()*+,-./012345(6789�:;<=�� !"6�� !"#20�� !"#$%&'
�� !"#$%&'()*+,-./01234567,89:;<=>�� !"#$%&'()*+,$-(./01234'(56789:+�� !"#$%&'()*+,!-./01234%56789
�� !"#$%&'()*#+,-./0*123456789:;<�� !"#$%&'()*+,
Sky Connection Limited�� !"#
�� !"#$%&'()�*+��� !"#$��%&��
�1996�� !"#$%&'()*+,&-,&./012,3
�� !"#$%&'()*+,-'(./012345
NWSH has recently acquired Sky Connection Ltd (Sky Connection),which was founded in 1996 and retails a series of duty freetobacco and liquor at Free Duty shops in the Hong Kong InternationalAirport and the ferry terminals in China Hong Kong City andShun Tak Centre.
�� !"#$%&'(Mr. Baker Salleh, Chief ExecutiveOfficer of Sky Connection○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○
�� !"#$%&'()*+,-./012345Nicely renovated Free Duty outlets in the Hong Kong International Airport
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�� !"#$%&'()*+,-.A product promoter offers customers free samples andproduct information at the mini bar
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�� !"#$%&'()*+,-./01More checkout counters are open during rush hour
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10
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�� !"#$%&Kunming NWFB’s official website
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EYE ON GREATER CHINA
�� !"
�� !"#$%&'()*+,-./0')123456789:;<&=�� !"#$%&'()*+,-./0123456789:;<'=�� !"#$%&'()*+,-!./0123456789:;12�� !"#$%&'()
�� !"#$%&'�()*+,-./0��1234567489:�� !"#$%&'()*+,-./01,23456789� :8�� �!"#$%&'()*+,-./01234'5)#12671�� !"#$%&'()*+,-./01%)�.234�56789�� !"#$%&'()*+,-.
���� !�� !�� !"#$%&'()*�� !"#$%&'()*�� !"#$%&'()*�� !"1�1�� !"#$�� !"#$%&'()*+�� !"#$%&'(������� !"#$%&"'()�� !"#$%&'()51%�49%�� !"#$%3���� !"#$%30�� !�� !"#$%&'()*�� !"#�$%&'(��� !"#$%&'2,000�� !687�� !39����
�� !"#$%&'()*+,-./012*3456�� !"#$%&'()*+,-./01234567�� !"#$%&'()*"#+,-./012345�� !"#$%&'(� )�*#+,&-./012�� !"#$%&'()*+,-./0"#!1234�� !13%�� 20%�25%�
Public transport has becomeindispensable and irreplaceable insuch a big country as MainlandChina. It is in fact an importantindex to indicate how civilized thecountry has become. Nowadays,Mainland authorities tend todevelop cities connected by asophisticated network of publictransport. However, public transportin Mainland China has long beennotorious for its high cost yet poorservice. In view of this, Chinese officials are opening up the market aswell as absorbing handsome capital, advanced know-how and managerialexpertise so as to enhance the quality of the public utility.
NWFB (China) inaugurates services in Mainland ChinaYunnan Province, for instance, launched Kunming New World First BusServices Limited (Kunming NWFB), its first ever joint-ventured bus serviceswith foreign investors, on 1 January 2004. Our group member New WorldFirst Bus Services (China) Limited (NWFB (China)) and Kunming Bus GeneralCompany own 51% and 49% shares of Kunming NWFB, respectively. Thejoint venture’s asset value is RMB300 million and the contract period is 30years. It currently has a workforce of around 2,000 staff and a fleet of 687buses serving 39 routes. Its scope of businesses includes public bus service,components assembly for new buses and bus maintenance.
In its mission to raise the quality of local bus services, Kunming NWFB hasnot only introduced state-of-the-art technology and computerized managementmodels, but also launched a corporate portal and hotlines, and hire customerservice ambassadors. It is expected that the city’s passenger utilizationrate with buses will increase from the current level of 13% to between20% and 25%.
�� !"#$%Public transport in Mainland China
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�� !"#$!%&'()*+,-./��NWFB (China) and its Chinese partner signed a contract to form Kunming NWFB
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�� !"#$%&'()��*+,-./0Passenger Liaison Group is an important communicationchannel between Kunming NWFB and passengers
�� !Kunming NWFB
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�� !"#$%&'()*+,-./�� !"Customer service training is provided tofrontline staff
11IN HIS/ HER WORDS
�� !
�� ! �� !�� !"#$%&!'()*1996�� !"#$%&'()*+),-.�� !"#$%&'()*+,�-./0$%123456789:;)�� !"#$%&'()*+,-./0 1234565(78.9:�� !"#$%&'()*+,-#./01234567819:;<*�� !"#$%&'()*+,-./0123)456789:;<=�� !"#$%&'()*+,-./0123 456789:;<=�� !"#$%&'()*+,-./012,3456789:;�,�� !
�� !"#$%&'()*+,-./�� !"#$%&'()*+1993�� �� !"#$%&�'()*+,-.�� !"#200�� !"#$%&!'�� !"#$%&'()*+,-./�� �!" #$%&'()*+,-�� !"#$%&'&()*+�,-�� !"#$%&'()*+,-./�� !"#$%&'()*+"*,-.��4�� !"#$%&'()*+,30�� !"#$%&'()*+�,-.�� !"#$%&'()*+,&-.�� !"#$%&'(())*+,-.�� !"#$%&'()*+, -.�� !"#$%&'()*+
�� ! �� !�� !"#$%&'()*+,-./0123456789:;<=>�� !"#$%&'()*+,-./0123456789:-;<=�� !"#$%&'()�*�� !"#$%&'()*+�� !"#$%&'()*+�� !"#$%&'(�)*�� !"#$%&'())*�� !"#$%&'()*+�� !"#$%&'()*+�� !"#$%&'()*+�� !"#$%&'()*+�� !"
�� !
Learn for funMadam Ho joined New WorldGroup in 1996. One day, thecompany offered her a chanceto learn how to use computerswhile she was on duty at thereception. Cherishing one hourof practice every day, Madam Hogradually mastered computer skills.She is now good at various software for word processing and photo editing,and even makes friends through the internet.
Off work, Madam Ho is an active member of Banyan Elderly Services Association.The charitable organization has been serving over 200 home alone elderlywho used to live in Tsz Wan Shan Estate, Wong Tai Sin. For the ease ofcoordination, Madam Ho makes use of her computer knowledge to consolidateall the contact information of the elderly. Besides, whenever they go foroutings, she takes her own digital camera to capture their happy moments,and then has the pictures well edited for their retention.
Learn for helping othersBack in 1993, Tsz Wan ShanEs ta te underwent re -development. Madam Hoand her teammates helpedthe residing elderly withevery detail involved in theremoval, such as applicationfor ut i l i t ies as wel l asfurnishing. In order to layfloor tiles for their new flats,Madam Ho got a masonto lecture her on the skills.Under 30ºC temperature,she and a few o the r
volunteers worked non-stop to finish four flats a day. It was really a toughtime for her, but gone were her sweat and fatigue when she saw the floorneatly laid. “Learning new things not only enhances my value, but alsobenefits others. Why not?” said Madam Ho.
�� ! �� Kwok Lam Ho, NWSI
Good learner
�� !"#$%&'()*+,-,./01234*+,-,506789:;<=>?
�� !"#$%&'()*+,-"./0,1"23$456789:;<=>?@A
Learning is not just for self enhancement and fun, but is also a good deed for theelderly. Ms. Kwok Lam Ho or Madam Ho, Tea Lady of NWS Infrastructure ManagementLimited (NWSI), utilizes her computer knowledge to serve the solitary elderly.
�� !"#$%&'()*+,-./�01Ho ho ho...Madam Ho is not Santa Claus, but she brings othershappiness like Santa
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�� !"#$%&'()*+,-.Madam Ho believes it is in giving that she receives
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�� !"#$%&'#(%)*+Madam Ho demonstrates how learning can be fun○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○
�� !"#$%&'()*+,,-.Madam Ho and her team members with 100-year-old ladies○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○
�� !"#$%&'()*+,Madam Ho and her Taiwanese friendswhom she made through the internet
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12
20/12/2003
�� !"#$%&'�� !"#$%&'()*+,-./01�� !"#$%&'()*+,-./0�� !"#$%&'()*+,-./0�� !"#$%&' ()*+,-./�� !"#60�� !"#$%&'()�� !"#$%&'()*+,-./0�� !"#$%&'()*+,-./0123456789:;<=>?@�� !"#10�� !"#$%&'(2003�� !"#$%&'()*+(,11�22��12�6�� !"#$%&'()*+,-./0123456789�� !"#$%&'()*
Anti-drug volunteer programme kicked offA long-term programme of anti-drug volunteer services for the rehabilitating youthsof Caritas Wong Yiu Nam Centre was rolled out with the first service being a bustour. After enjoying a Christmas buffet provided free by True Success Hong KongLtd, our volunteers and the rehabilitating youths rode on an open-top bus sponsoredby New World First Travel Services Ltd for the dazzling Christmas lights around theCentral District and Tsim Sha Tsui.
14/12/2003
ACCA�� !"�� !"#$%&'()*&(+,�� ACCA�� !"#$%&'()*�� !"#$%&'()*+,-*�� !"#$%&'()*+,-."�� !7�� !"#$%&'
ACCA Charity Fun DayNWSH was a second time major sponsor of ACCAHong Kong’s Charity Fun Day, and joined the rickshawrace with seven bus captains from NWFB asrepresentatives. Our volunteers also enjoyed manyother activities of the event, including a paradeand fun fair.
26/11/2003
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Campaign Evergreen - Scarf-knitting Programme 2003NWSH staff donated brand new or self-knitted scarves to the Social Welfare Departmentin support of its “Campaign Evergreen - Scarf-knitting Programme 2003” for theneedy in Hong Kong, Mainland China and overseas.
13/11/2003
�� !"#$%&'()�� !"#$%&'()*+,-./01234567 !89:;<=*+�� !"#$%&'()*+,-./0123456789:;��<=>?�� !��"#$%&'()�*+,!-./01
Infection Control Volunteer TrainingUnder guidance of the Hospital Authority, some volunteers took the “InfectionControl Volunteer Training” to get prepared for the re-opening of psychiatric volunteerservices at Pamela Youde Nethersole Eastern Hospital.
7-9/11/2003
�� !�"#�� !"#$%&'()*+$��'$,1�� !�� !"#$%&'(��)&*2�� !"#$�� !"#$%&'()*+,-.+/0123�� 26��28�� !"100�� !"#$%��3�� !"#$%&'()*+,-./035��32��32��8�� !"
Trailwalker 2003In the Tra i lwa lker 2003organized by Oxfam, GeneralSecurity (HK) Ltd (pic 1) finishedthe 100-kilometre route in
26hr28min, over three hours better than its performancefrom last year, while NWS Engineering Ltd (pic 2) and UrbanGroup made it 35hr32min and 32hr8min, respectively.
2/11/2003
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Woodland Conservation DayAbout 100 volunteers and their families re-visited the green slope near the MainDam of High Island Reservoir, Sai Kung to carry out conservation work in order toprotect the woodland from hill fire.
26/10/2003
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Kiu Lok Group’s fundraising stair runA stair run was organized by Dalian New World Plaza in which participants walkedup 37 storeys and raised a total of RMB150,000 for the disabled.
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�� !"#Time is not a problem
�� !"#$%&'()*+,'-./01$#2'�� �!"#$%&'()*+,-./012345�� !"#$%&'Time is not a problem for volunteers. Even just an hourevery week, every month or every season, devoting tovolunteering can make a difference in you and whom youcare for. Your passion to care is all that matters.
�� !"#$%&'()*+,
I want to be a volunteer for NWS Volunteer Alliance
��Name
��Company
��Phone
�� !"#$%&2131 0611�� [email protected] send this form by fax to 2131 0611 or by email to [email protected]
�� !"#$%&'()*+,-./0$1
Join as a volunteer and you will see the difference.
�� !
VOLUNTEERING BULLETIN
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�� !"#$%&�� !"#$%&'()*+,-!./0 12�� !"#$%&'()*#$+,-./01�� !"#$�%&'()*+,-./012�� !"#$%&'()*+,-./0123��
Volunteer news express in IntranetNWSH Intranet has recently been revamped with
enriched contents about NWS Volunteer Alliance and an online registration function.Besides past and recent events organized by the Group, staff can also check it outfor many other community services.
13
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�� !"#$%&'()�� !"#$%&'()*+,-./01�� !55�� !"#$%55,000�� !�� !"#$%&'()*+,-./0�� !"#$%&'()*+,-28���� !"#$%&'()*+,-./01�� !"#$%&'()*+,-./0��2003�� !"#$
Kiu Lok Group manages luxury villasKiu Lok Group was appointed to undertake management of City Golf Greenery (pic)in Beijing, a deluxe project of 55,000 sq.m. with 55 villas. It also secured the managementcontract of Guangzhou Bai Yun Shang Cheng, a commercial and residential complexof 280,000 sq.m. Meanwhile, Shunde New World Centre under its managementreceived the 2003 Grand Award from the Foshan Municipal Government.
�� !"#
�� !"#$%&'(�� !"#10�� !"#$%&'()*�2�� !"#$%&'()*+,2003��� !"#$%&'()*+,-./0!�� !"#$%&'() !*+,-./�� !"##$%&'()*+,-./
HKCEC voted “Asia Pacific's Leading
Conference Centre"HKCEC was voted “Asia Pacific’s Leading Conference Centre 2003”for the second consecutive year at the 10th “World Travel Awards”.Furthermore, it was identified by the U.S. EXPO magazine as theonly trend-setting convention facility in Asia which had influencedthe design of urban convention centres in the U.S.
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�� !"#�� !"#$%&'�� !"#$%&'()*+2003�� !"#$�� !"#$%&'()*+,-./0123���� !"#$%&'()*+,-./0123�2003�� !"#$%��� !"#$%& �� !"#$�%&'()*+,-./
Urban Group awarded “Best Property Management Agent"Urban Group was presented “Best Property Management Agent”(pic) by the HongKong Housing Authority. Meanwhile, its Managing Director, Dr. Edmond Cheng,was honoured with the 2003 “Director of the Year” in the Private Company ExecutiveDirectors Category for his efforts in corporate governance practices.
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�� !"#$%&'()*�� !"#$%&�� !'()*+,-./0123$4+,�� !"#$%&2003�� !"#$%&'()*+',-.��� !"#$%&'()*3�� !"#$% &'�()*+,�� !"#$%&'()*+,-#$%&*()-.+,!/0�� !"#$%&'()*+,-./0123� !'(45+,6
Hip Hing and Vibro grabbed various awardsHip Hing Construction Co Ltd(H ip H ing) rece ived the“Outstanding Contractors BronzeAward (Construction)”(pic) fromthe Hong Kong HousingAuthority. It also won the“Outstanding Performance inConstruction Workmanship”for Lei Muk Shue EstatePhase III. Meanwhile, Hip HingBuilders Co Ltd and Vibro (HK)Ltd (Vibro) were granted the “Proactive Safety Contractors Award”by the Hong Kong Construction Association, while Hip Hing receivedthe “Safety Achievement Award”.
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�� !"#$%&'�� !"#$%&'()�� *+,-./01234562,200�� !"#$%&'()*+,-./01234567�� !"#$%&'()*+,-./012,3 45678�� !"#$ %&'()*+,-.
New Waly awarded material supply contractNew Waly Interior Products Ltd(New Waly) was awarded themater ia l supply contractamounting to HK$22 millionfor the project of LandmarkHotel in Macau . In this project,New Waly not only providedideas for the designer, but alsoacted as the procurementrepresentative and offered one-stop shopping environment ofinterior products.
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�� !"#�� !"#�� !"#$%&'()*+,-./01234�� !"#$%&'()*+,-./01)*+�� !"#$%&'()*+,-./0
Care & Services named “Enthusiastic
Employer"Hong Kong Employment Development Service Ltd
presented an award to Care & Services Co Ltd (Care & Services) for its enthusiasmfor providing job opportunities for the needy.
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�� !" ISO 9001���� !"#$%&�� !'(�)*+,-./0 ISO 9001: 2000��� !"#$%&'()*+,-./01234"56789
HKIL received ISO 9001 certificationHong Kong Island Landscape Co Ltd (HKIL) became the first integratedlandscape company to receive the ISO 9001:2000 certification forquality management, which signifies the recognition of its one-stoplandscaping services.
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�� !
ACHIEVEMENTS
14
�� !
NWSH SCOPE
�� !"#$%&'()*+,-.2003�12�9�� !"#$%&'() !"*+,-./0)11�� !�� !"#$%&'()*+Merryhill Group Limited (Merryhill)�� !"�� !"#$%&' ()*+,-Merryhill�� !"#$%&'()�� !"#$%&'()*+,-./0123456789:;'<=��Merryhill 50%�� !"#$%&2004�1�8�� !"#$%&2�� �� !"#$%&'() *+,-./0123456
NWSH and CTF formed a comprehensive transport service
providerChow Tai Fook EnterprisesLimited (CTF) and NWSH (pic1)announced the formation ofa comprehensive transportservice provider, MerryhillGroup Limited (Merryhill),encompassing their full rangeof diversified transport-relatedbusinesses. Merryhill was ani n d i re c t w h o l l y o w n e dsubs i d i a r y o f CTF . Thetransaction was approved after independent shareholders‘ vote on 8 January
2004 (pic2) and wi l l beeffected pursuant to a ShareE x c h a n g e A g r e e m e n t .Ultimately, CTF and NWSHwi l l each ho ld 50% ofMerryhill.
�� !" 5�� !�� !"#2003�11�17��15�� !"#$%&'60�� !5���� !"#$%&'()*+,-$70�� !"#$%&'()*+,�� !"#$%
NWSH's 5-year syndicated term loan facilityOn 17 November 2003, NWSH signed a facility agreement of a HK$6 billion5-year syndicated loan with 15 international and local banks. Purpose ofthe facility is to refinance the outstanding portion of the HK$7 billionbridging facility NWSH obtained earlier and to finance the general workingcapital for the Group.
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�� !"#$%&'()*+,30�� !"#�� !"#$%&'()*+,-./0123�� !"#$%&'()*+,�-./012
HKCEC celebrated15th anniversary25 November 2003 marked the 15th anniversary of HKCEC. HKCEC hasreceived a steady influx of awards that have demonstrated its leading positionin the industry. Meanwhile, Mainland China's first astronaut, Mr. YangLiwei, and the Delegation of the First Manned Space Mission of China to
Hong Kong were invited to a gala dinner heldat the Grand Hall of HKCEC. Mr. Cliff Wallace,Managing Director of HKCEC, gave them a warmwelcome and Mr. Kandy Chan, Director ofOperations, showed them around HKCEC.
�� !�� !"#$�� !"#$%&'()*+,!-./0123456789:;<=>�� !"#$%&$'()*#+,-"#.!/012*345678*�� !"#$%&'()*+,-
NWSH established Corporate Controllership OfficeWith the goal of ensuring optimal use of people and assets after reorganization,NWSH will establish the Corporate Controllership Office to pull togetherall financial controllers and chief accountants within our Group of companies.The objectives are to achieve synergy in financial aspect, strengthencommunications between Corporate Office and subsidiaries, unify accountingpractices and increase corporate transparency.
�� !"#$%�� !"#$%&'& ()*+,-./02003�12�12�� !"#�� !"#$11.8�� !"#$%&11�� !"#$%&'()*+,�� !"#$%&48.86%��
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NWSH disposed of road and bridge projectsNWSH entered into an Agreement in Principle on 12 December 2003 withWuhan City Construction Fund Management Office for the disposal of itsapproximately 48.86% interest in Wuhan Bridge Construction Co., Ltd. ata consideration of RMB1.18 billion (equivalent to approximately HK$1.10billion).
Meanwhile, NWSH announced that it had entered into agreements withZhaoqing Highway Development Limited for the disposal of 13 road andbridge projects in Zhaoqing at an aggregate consideration of approximatelyHK$1.168 billion on 17 November 2003. NWSH will eye new investmentopportunities while part of the proceeds will be used for debt reductionthat will further lower the Group’s debt level and hence reduce its interestexpenses.
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15NWSH SCOPE
�� !
�� !" 15�� !�� !"#$%&'()�� !"*�2003�11�14�� !"15�� �� !"#$%&'!()*+,-�� !"#$%&'()*+'()�� !"#$%2003�� !"#$�� !"#$%&'()*+,-.
New World Insurance entered 15th anniversaryNew World Insurance Services Ltd (New World Insurance) celebratedits 15th anniversary on 14 November 2003. In 2003, New WorldInsurance successfully obtained approval and became one of thefirst foreign insurance brokers to invest in Chinese insurance brokerfirms.
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Hip Hing unveiled a brand new logoFrom 1 November 2003 onwards, Hip Hing adopted a newcorporate identity which depicts life and harmony, and exhibitsthe spirit of the brotherhood of Hip Hing people.
�� �� !"#$���� !"#$%&'()�#$*+,-./01�� 2003�10�29�� !"#$%&'()*�� !"#$%&'()*"#$%&'+),-�� !"#$"%&'()*+,-./00�� !"#$%&'()*+,-./012�� !
First Travel celebrated maiden voyage of “Hong Kong
Dragon Cruise"New World First Travel Services Ltd (First Travel) launched the maidenvoyage of “Hong Kong Dragon Cruise” and two brand new double-deck cruise vessels, “First Travel XXXI” and “First Travel XXXII”, on29 October 2003.
�� !"#$%&'(2004�1�14�� !"#$%&'()*+,-./012�34�� !"#$%&'()*+,-./0(1234567(89.�� !"#$%&'()*+,-(./0123
A talk by Legislative Councillor Mrs. Sophie LeungNWSH invited Legislative Councillor Honourable Mrs. Sophie Leungto present the opportunities and challenges induced by the changeof economic conditions, the management culture of the HKSARGovernment etc.
�� 26�� !"�� !"#$%&'()*+$��',2003�12�8�� 26�� !"#$%&'()*+,-./�� !"#$%&'(&) *+",-.�� /"�� !"#$%&'()*+,-.20�� !�� !"#$%&'()*+,-./0
General Security's 26th anniversary dinnerGeneral Security (HK) Ltd (General Security) held its annual dinneron 8 December 2003 with Mr. KL Chan, Chief Executive Officerof NWSH (left), and Mr. Victor Lo, Assistant Commissioner (Crime)of the Hong Kong Police (right), as honourable guests. Mr. Chanpresented Mr. William Cheung, General Manager of General Security(middle), with an award for his 20 years’ service in the company.
�� !"#$%&'()*+2003�� !"#$%&'#$()*+,-./0�� !"#$%&'()*+,-./01234�� !"#"�$%&'()*+,-!./0�� !"#$%&'()*+,-./01 23�� !"#$%&'()*+
Kiu Lok Group with Changsha Real Estate AdministrationMr. Stephen Yuen, Director and Group General Manager of Kiu Lok Group, delivereda talk and received 20 officials from Changsha Real Estate Administration Delegationfor a site visit at New World Centre in late 2003.
�� !"#$%2003�� !"#$%&'()*+,-.�� !"#$%&'()*+,-./0�� !"#$%120�� !"#$%&'�� !"#$%&'()*� +,-./�� !"#$%&'()*+,-./0�� !"#$%&'()*+,-./01�� 2004�2�� !"#$%&'()*�� !"#
�� !"#$%&'(�� !"#$%&'()*2004�1�� !"#$%&'()*�� !"#$%&'()��*+,-"#$%.'*+/0123�� !"#!$%&'()*1998��2000�� !"#$%&'�� !"#$%&'()*+,-'./01234567
Mr. Adolf Hsu, Managing Director of NWFB retiresMr. Adolf Hsu, Managing Director of NWFB will retire at the end ofJanuary 2004. Mr. Hsu is also Managing Director of New WorldFirst Holdings Ltd and New World First Ferry Services Ltd (NWFF).Under the leadership of Mr. Hsu, NWFB and NWFF have not only
provided quality services for passengers and established a prestigious brand, buthave also achieved various awards since the launching in 1998 and 2000, respectively.
Grand Christmas Party for NWSH staffOver 120 fellow staff from the corporate office of Service, Infrastructureand Ports divisions of NWSH gathered at the Christmas Party on 24December 2003. While being busy with a tasty buffet, they sparedthemselves for exciting collective games and lucky draw. SeniorManagement also took the opportunity to announce the results ofoutstanding employees of the year, who will enter “NWSH OutstandingEmployee Award 2003” to be held in February 2004.
2003�� !"# Outstanding Employees of 2003�� Company �� Name�� !"#$%& NWS Holdings Limited �� !" Mr. Stanley Tsang�� ! "#$%&' NWS Infrastructure Management Limited �� ! Ms. Erica Loi�� !"#$%&'( NWS Ports Management Limited �� !" Ms. Samantha Chong
16
�� !
NWSH SCOPE
�� !"#$%&'()*+,-./01234567*89:;<=>?@ABC,DEFG5HIJKL�� !"#5�� !"#$%&"#'()*+,-./012345678$"9:;<9=$>?@A�� !"#$%&'()*+,-./$01234567-8440�� ��5���� !"2004�2�28���� !"#$%&
If you have finished reading New Voice, don’t miss the chance of winning one of five sets of tickets for “Hong Kong
Dragon Cruise” (value: HK$440) sponsored by New World First Travel Services Ltd. Circle the answers in the word
puzzle below and send them to Corporate Communication Department of NWSH with your personal information
by 28 February 2004.
��Address: �� !"#$% 18�� !"#2�17�17/F New World Tower 2, 18 Queen’s Road Central, HK
��Fax: 2131 0611
QUIZ
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1. 0.20�� HK$0.202. �� !"#$%&'( New World First Travel Services Ltd3. �� Shanghai4. 5� 55. �� !"#$ Create a New World for Children
�� !"#$%&'()*+,-./0123456789:;5�� !"#$%�� !Congratulations! Each winner will be awarded a 5th Anniversary Special Bus model sponsored byNew World First Bus Services Ltd.
�� !"#$%&'()*+,-Special thanks to: New World First Bus Services Ltd
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A seminar for NWSE, Vibro and Ngo KeeThe senior management of NWSE, Vibro and Ngo KeeConstruction Co Ltd (Ngo Kee) attended a seminar in
Wuhan. Mr. Y.C. Lo, Permanent Secretary for the Environment, Transport and Works Bureau(Works), also attended the event.
�� !"#$%&'(�� !"#$%&'()*+,-./012+3456�� !"#$2002�9��2003�10�� !"#$%&�� !"#$19�� !"#$%&'()*+,%-./�� !"#$%&'()*+,-
Management integration lunch and dinnerIn view of stronger bonding among the corporate office and subsidiaries for better integrationof companies’ resources and to bring forth synergy, 19 management integration luncheons anddinners hosted by Executive Directors and Senior Management of NWSH for managers and directorsof subsidiaries were held between September 2002 and October 2003.
Chan Ching Man, Mickey (PPS)Chan Yuk Ying, Celia (Ngo Kee)Leung Kok Kei, Dennis (NWFB)Leung Wai Hung (Kiu Lok Group)Li King Chung (Barbican)
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NWSH visited CLP Power’s Castle Peak
Power StationSenior Management of NWSH and project managersof NWSI visited the Castle Peak Power Station ofCLP Power Hong Kong Limited (CLP Power).Mr. Paul Poon, Director, Power Systems of CLP Power,welcomed the senior management warmly andintroduced the business and operation to them.
