Anaheim, CA | February 2-5, 2014

Dr. Eric SchottCEOCampana & Schotteric.schott@campana-Schott.com

Project Online Evaluation at HILTI

PC204

Agenda

1. Introduction to Hilti2. Project objectives and specific approach3. Use cases and requirements fulfillment4. Summary and Q&A

Introduction to Hilti

Profile of Hilti One of the global leading companies in providing

products, systems and services to construction professionals

Founded in 1941 in Schaan, Liechtenstein Located in more than 120 countries on

6 continents Approximately 21,000 employees Direct sales model More than 200,000 direct customer contacts

each day Sales 2012: CHF 4,204 million Brand promise: Hilti. Outperform. Outlast.

Sales Channels Hilti Account Manager Hilti Center Hilti Customer Service Hilti ProShop

(Shop-in-Shop-concept) Hilti Online (E-Business)

More than 200,000 direct customer contacts each day via our five sales channels.

Hilti IT – Facts & Figures – 2000

Number of ERP systems in Top 50 MOs: 50 Number of ERP system in our 8 plants: 5 Number of (physical) servers globally: 1’700 Number of IT people: 420 Number of production incidents per user & year: 2.0 Average reaction time for incidents: 3 days User satisfaction with IT support: 50% System availability: 97%

→ 1→ 1→ 670 → 347→ 0.4→ 2 hours→ 95% → 99.95%

until today

Hilti IT Vision: Create engaged customers “Put the IT into Hilti”

Hilti IT focus & resource allocatio

nInfrastructure Platform

Infrastructure Services

Application Services

Business Processes

Hilti Products & Services

Project objectives and specific approach

The evaluation of Project Online for Hilti was scoped to meet clear objectives

Project OnlineRDP XX

Analyse the existing IT landscape and infrastructure Integration in existing IT landscape On premise server installation Usage of productive or business critical data except for testing Prepare a productive system based on the available beta setup

Benefit from cloud offerings for and related to Project without a local server infrastructure

Evaluate Project Online and the provided functionality based on defined use cases and requirements of a production department

Proof of concept for productive usage of Project Online with focus on proposals, small and major production projects and projects from the IT department

Objectives

Non-objectives

Agile approach as basis for the rapid deployment

The Evaluation of HILTI covered many essential features of Project Online

Use cases and requirements fulfillment

The existing project portfolio (client usage only) was migrated to the cloudManual migration of projects by project managers Step by step in known environment Awareness of new features and layout of Project 2013 Pro

Client Customizing of client now centrally by

enterprise settings

The new client completely fulfils the requirements of a project manager Personal settings and

login on premise and in the cloud

Pinned templates for favorites

Template previews

Templates within your organization

Pinned projects

New projects based on Excel lists or SharePoint sites

Get Started!

Resource Planning and visibility was an essential requirement for HILTI‘s projects Work resources and material resources Access to working plans e.g. My Tasks, Printouts, Notifications

Access via web Access via client

Progress Reporting

Adaption is predefined, but fully met critical acceptance requirementsCustomization of

Scope and available features Look and feel Metadata Business logic Templates

The project portfolio tracks all items, from lose ideas to major projects Simple task lists to low detailed project schedules (Light

Projects) Full project planning with dependencies (Enterprise

Projects) Transition by choice from

simple scheduling to complex planning

Summary and Q&A

Overall the project objectives have been met System has been setup, configured and maintained Two onsite workshops at Kaufering, Germany Migration of all projects and resources to Project Online Successful simulation of several productive and daily usage

scenarios Iterative approach of Campana & Schott ensured strict focus

on users and HILTI organization; strong partnership made ambitious timeframe and scope possible

Customization of many features to meet HILTI‘s requirements All defined objectives and further requirements have been met

Project Online fulfils current and future needs by HILTI

“We don’t have to worry about maintenance, upgrades, or compatibility issues”

“By adopting Project Online, we will save money on communication costs and travel costs”

“The tool enables us to identify and plan by each project’s requirements”

“We wanted to avoid adding complexity within the IT infrastructure”“We moved

from ‘push’ communications to ‘pull’ “

“Everyone had access to the most relevant information”

“Everything integrated into one tool”

“We needed a tool that would enable everyone to understand a project’s basis”

“We wanted a fast, powerful, and agile solution that would offer more transparency”

“We wanted to prove that a cloud solution would be capable of fulfilling our PPM requirements”

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After the event, over 100 hours of resources; including all of the PPT decks and session videos will be available.

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