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© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 1
Managing Human Managing Human ResourcesResources
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 2
Human Resource Human Resource Management (HRM)Management (HRM)
Motivation
Motivation
CompensationCompensation
AcquiringAcquiringAcquiringAcquiring MaintainingMaintainingMaintainingMaintaining DevelopingDevelopingDevelopingDeveloping
Eval
uatio
nEv
alua
tion
Training & DevelopmentTraining & Development
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 3
Functions of the Human Functions of the Human Resources DepartmentResources Department
Planning for Staffing Needs
Recruiting and Hiring
Training and Development
Appraising and Retaining
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 4
Planning for Staffing NeedsPlanning for Staffing Needs
From Business
Plan
From Business
Plan
EstimateDemand forEmployees
EstimateDemand forEmployees
EstimateSupply of
Employees
EstimateSupply of
Employees
PerformJob Analysis
PerformJob Analysis
Write JobDescriptions
Write JobDescriptions
Write JobSpecifications
Write JobSpecifications
To HiringProcess
To HiringProcess
Evaluating Job Requirements
Forecasting
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 5
Forecasting DemandForecasting Demand
• Predicted salesPredicted sales
• Expected turnover rateExpected turnover rate
• Workforce’s skill levelWorkforce’s skill level
• Impending strategic decisionsImpending strategic decisions
• Changes in technologyChanges in technology
• Company’s financial statusCompany’s financial status
• Status of key employeesStatus of key employees
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 6
Forecasting SupplyForecasting Supply
Existing WorkersExisting Workers
Temporary WorkersTemporary Workers
OutsourcingOutsourcing
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 7
Evaluating Evaluating Job RequirementsJob Requirements
JobJobAnalysisAnalysis
JobJobAnalysisAnalysis
JobJobDescriptionDescription
JobJobDescriptionDescription
JobJobSpecificationSpecification
JobJobSpecificationSpecification
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 8
InternalInternal
SearchesSearchesNewspaper AdsNewspaper Ads Internet AdsInternet Ads
Trade ShowsTrade Shows HeadhuntersHeadhunters ReferralsReferrals
EmploymentEmployment
AgenciesAgenciesUnion HallsUnion Halls CollegesColleges
Recruiting EmployeesRecruiting Employees
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 9
How Employers and Job-How Employers and Job-Seekers Approach the Seekers Approach the
Recruiting ProcessRecruiting Process
NetworkingNetworkingand Personaland PersonalReferencesReferences
Look InsideLook Insidethe Companythe Company
UnsolicitedUnsolicitedRRésumésésumés
NewspaperNewspaperor Internetor InternetWant AdsWant Ads
EmploymentEmploymentAgency orAgency or
Search FirmSearch Firm
EmployersEmployers
Job SeekersJob Seekers
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 10
The Hiring ProcessThe Hiring Process
SelectQualified Candidates
SelectQualified Candidates
11
ConductIn-Depth Interviews
ConductIn-Depth Interviews
33
CheckReferences
CheckReferences
55
Screenthe Candidates
Screenthe Candidates
22
Evaluatethe Candidates
Evaluatethe Candidates
44
Select theBest Candidate
Select theBest Candidate
66
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 11
Background ChecksBackground Checks
EducationalEducationalCredentialsCredentials
Time GapsTime GapsBetween JobsBetween Jobs
Arrest Records Arrest Records
EmploymentEmploymentVerificationVerification
Reference Reference ChecksChecks
Credit HistoriesCredit Histories
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 12
Hiring and the LawHiring and the Law
Equal EmploymentEqual EmploymentOpportunityOpportunity
Negligent HiringNegligent Hiring
Immigration ReformImmigration Reformand Control Act and Control Act
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 13
Preemployment TestingPreemployment Testing
Job-SkillsJob-SkillsJob-SkillsJob-Skills
PsychologicalPsychologicalPsychologicalPsychological
Drugs and AlcoholDrugs and AlcoholDrugs and AlcoholDrugs and Alcohol
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 14
Training and Training and DevelopmentDevelopment
OrientationOrientation
TrainingTraining
RetrainingRetraining
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 15
Appraising EmployeesAppraising Employees
Electronic PerformanceMonitoring
Electronic PerformanceMonitoring
360-DegreeReviews
360-DegreeReviews
Regular WrittenEvaluations
Regular WrittenEvaluations
Periodic Performance Appraisals
Periodic Performance Appraisals
Objectivity
Fairness
Improvement
Standards
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 16
Workplace CompensationWorkplace Compensation
Wages Salaries
Benefits Pay Scale BenefitsBonuses
Hourly Workers
CorporateExecutives
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 17
Fair Labor Standards ActFair Labor Standards Act
Guidelines for Administering Salaries and Wages
Guidelines for Administering Salaries and Wages
On-the-JobResponsibilities
OverallLevel of Pay
ExemptEmployees
ExemptEmployees
NonexemptEmployees
NonexemptEmployees
OvertimePay
OvertimePay
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 18
Hot Compensation IssuesHot Compensation Issues
Lower End of Pay Scale Upper End of Pay Scale
Downward Pressureon Wages
Downward Pressureon Wages
Downward Pressureon Benefits
Downward Pressureon Benefits
Compensation Gap Between CEO and Employees
Compensation Gap Between CEO and Employees
Disparity Between Results and Compensation
Disparity Between Results and Compensation
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 19
Incentive ProgramsIncentive Programs
BonusesBonuses
CommissionsCommissions
Profit SharingProfit Sharing
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 20
Incentive ProgramsIncentive Programs
Gain SharingGain Sharing
Pay for PerformancePay for Performance
Knowledge-Based PayKnowledge-Based Pay
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 21
Benefits and Benefits and ServicesServices
InsuranceInsurance
Retirement PlansRetirement Plans
Stock OptionsStock Options
Family BenefitsFamily Benefits
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 22
Insurance BenefitsInsurance Benefits
Life and HealthLife and Health
Dental and VisionDental and Vision
DisabilityDisability
Long-Term CareLong-Term Care
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 23
Insurance Insurance ChallengesChallenges
Flat WagesFlat Wages
Level PricesLevel Prices
Rising PremiumsRising Premiums
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 24
Creative Approaches to Creative Approaches to Skyrocketing Health-Care Skyrocketing Health-Care
CostsCosts
High-Deductible InsuranceHigh-Deductible InsuranceHigh-Deductible InsuranceHigh-Deductible Insurance
In-House ClinicsIn-House ClinicsIn-House ClinicsIn-House Clinics
Employer-Driven Employer-Driven Quality ImprovementsQuality Improvements
Employer-Driven Employer-Driven Quality ImprovementsQuality Improvements
Health Savings AccountsHealth Savings AccountsHealth Savings AccountsHealth Savings Accounts
Health Insurance Health Insurance Buying GroupsBuying Groups
Health Insurance Health Insurance Buying GroupsBuying Groups
Insurance for the Uninsured Insurance for the Uninsured Insurance for the Uninsured Insurance for the Uninsured
Sliding Scale PlansSliding Scale PlansSliding Scale PlansSliding Scale Plans Wellness Programs Wellness Programs Wellness Programs Wellness Programs
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 25
Retirement BenefitsRetirement Benefits
Defined Benefit PlansDefined Benefit Plans
Retirement age
Average salary
Years of service
Retirement age
Average salary
Years of service
Defined Contribution PlansDefined Contribution Plans
Employer contributions
Employee contributions
Accumulated earnings
Employer contributions
Employee contributions
Accumulated earnings
Employee Pension PlansEmployee Pension Plans
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 26
Stock Option PlansStock Option Plans
Employer BenefitsEmployer BenefitsEmployer BenefitsEmployer Benefits Employee BenefitsEmployee BenefitsEmployee BenefitsEmployee Benefits
Cost EffectiveCost EffectiveCost EffectiveCost Effective
Long-Term IncentivesLong-Term IncentivesLong-Term IncentivesLong-Term Incentives
Profit PotentialProfit PotentialProfit PotentialProfit Potential
Vested InterestVested InterestVested InterestVested Interest
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 27
Family-Friendly Family-Friendly BenefitsBenefits
Elder-CareElder-CareElder-CareElder-CareUnpaidUnpaidLeaveLeave
UnpaidUnpaidLeaveLeave
DaycareDaycareDaycareDaycare
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 28
Other Employee Other Employee BenefitsBenefits
• Vacations, holidays, and sick leaveVacations, holidays, and sick leave
• Professional developmentProfessional development
• Financial or legal counselingFinancial or legal counseling
• Wellness programsWellness programs
• Employee Assistance ProgramsEmployee Assistance Programs
• Corporate perksCorporate perks
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 29
Overseeing ChangesOverseeing Changesin Employment Statusin Employment Status
Promotion
Reassignment
Termination
Retirement
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 30
Promoting from WithinPromoting from Within
Advantages Advantages Advantages Advantages Disadvantages Disadvantages Disadvantages Disadvantages
Maximizes WorkforceMaximizes WorkforceMaximizes WorkforceMaximizes Workforce
Rewards EmployeesRewards EmployeesRewards EmployeesRewards Employees
Boosts MoraleBoosts MoraleBoosts MoraleBoosts Morale
Individual CompetenceIndividual CompetenceIndividual CompetenceIndividual Competence
Potential TurnoverPotential TurnoverPotential TurnoverPotential Turnover
Training CostsTraining CostsTraining CostsTraining Costs
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 31
Terminating Terminating EmployeesEmployees
Performance RelatedPerformance Related Not Performance RelatedNot Performance Related
At-Will EmploymentAt-Will EmploymentAt-Will EmploymentAt-Will Employment
Wrongful DischargeWrongful DischargeWrongful DischargeWrongful Discharge
Rank and YankRank and YankRank and YankRank and Yank
Business DownturnsBusiness DownturnsBusiness DownturnsBusiness Downturns
Effects on EmployeesEffects on EmployeesEffects on EmployeesEffects on Employees
Outplacement EffortsOutplacement EffortsOutplacement EffortsOutplacement Efforts
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 32
Retiring Retiring EmployeesEmployees
Hiring MatureHiring MatureWorkersWorkers
Hiring MatureHiring MatureWorkersWorkers
BalancingBalancingThe WorkforceThe Workforce
BalancingBalancingThe WorkforceThe Workforce