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Jo-Ellan DimitriusMark Mazzarella1. Prontos para Comear:O Desafio de Decifrar as PessoasA ARTE PERDIDA DE DECIFRAR PESSOASFazendo contatoAprenda a ver os carneiros

PARE, OLHE E OUAPacincia, pacincia

A COMUNICAO UMA VIA DE MO DUPLASAIBA O QUE VOC EST PROCURANDONo faa compras quando estiver famintoMedo: o grande motivadorDefesa: o modo mais rpido de bloquear a mente

COMECE DO ZEROTOME UMA DECISO, E ENTO AJA DE ACORDO COM ELA2. A Descoberta de Padres: Aprendendo a Ver a Floresta e No S as rvoresTUDO PRECISA SER VISTO NO CONTEXTO NO DE MODO ABSTRATOPROCURE OS EXTREMOSCONCENTRE-SE NOS DESVIOS DA NORMAVOC EST VENDO UM ESTADO MENTAL OU UM ESTADO DE SER?Traos opcionais

OS TRAOS NO TM TODOS O MESMO PESOCompaixoSatisfao com a vida

JUNTANDO TUDO3. Primeiras Impresses: A Aparncia Fsicae a Linguagem CorporalA LINHA TNUE ENTRE APARNCIA E LINGUAGEM CORPORALADEQUAO OCASIOQUAL A IMPORTNCIA DA APARNCIA?OS SEGREDOS REVELADOS PELO CABELOCabelos masculinosPlos faciais

INTERPRETANDO OUTRAS CARACTERSTICAS FSICASUMA ATITUDE RUIM OU UM DIA RUIMLINGuAGEM CORPORAL DE FCIL COMPREENSOESCONDE-ESCONDE EMOCIONALLENDO A LINGUAGEM CORPORALHonestidade e desonestidadeAteno / ar ensimesmadoTdioRaiva / hostilidadeFrustraoDepressoPesar / tristezaIndecisoNervosismo

UMA LTIMA PALAVRA DE CAUTELA4. Examinando o Ambiente: Vendo as Pessoas no ContextoO bairro do local de trabalhoObjetos no escritrioOs itens mais reveladores no local de trabalhoA arrumao conta uma histria

A CASA DE UMA PESSOAVidas secretasA casa reflete a pessoaO bairroInterior e exteriorUsando seus sentidosObjetos da casa

MINHAS RODAS, EU MESMO: DECIFRANDO CARROSAcessriosManuteno do carro

AMBIENTES SOCIAIS: ONDE ESCOLHEMOS NOS DIVERTIR?DIGA-ME COM QUEM ANDAS: AVALIANDO O AMBIENTE HUMANOLOCALIZAO GEOGRFICA COMO PARTE DO AMBIENTEO AMBIENTE AMIGVEL OU HOSTIL?5. No o que Voc Diz, Como Voc Diz: Aprendendo a Ouvir Alm das PalavrasOVINUDO AS ENTRELINHASCONCENTRE-SE NA VOZDISTINGA AS CARACTERSTICAS VOCAIS OPCIONAIS E NO-OPCIONAISPROCURANDO PADRES VOCAIS, VARIAES E EXTREMOSVariaes nos traos vocaisTraos vocais extremos

LEVE EM CONTA O AMBIENTEDECODIFICANDO PISTAS VERBAISVoz altaFala rpidaFala lentaFala trmulaVoz aguda ou graveEntonao e nfasePretenso / esnobismoAr na vozVoz spera

6. Aprendendo a Fazer as Perguntas Certas e a Ouvir as RespostasO QUE FAZER E O QUE NO FAZER PARA SER UM BOM OUVINTEFique perto, mas no seja invasivoEnvolva-se, mas no seja intenso demaisTenha conscincia de sua linguagem corporalFale sobre si mesmo, mas no fique muito ntimo rpido demaisLeve em conta o contexto

CRIANDO UM AMBIENTE PARA TIMAS CONVERSASNa sua casa ou na deles?Evite ter uma platiaLivre-se das distraes

O MOMENTO CORRETO PODE SER TUDOV devagar e sempre

O QUE FAZER E O QUE NO FAZER PARA ELABORAR BOAS PERGUNTASPreparando suas perguntasO que eu devo perguntar?

PERGUNTAS DIFERENTES PARA SITUAES DIFERENTESPergunta abertaA pergunta dirigida

OBTENDO INFORMAO POR INTERMDIO DE OUTRAS PESSOAS7. Por que Voc Falou Desse Jeito? Os SignificadosOcultos na Comunicao CotidianaPROCURE O MOTIVONo negar nem explicar quando isso seria o esperadoRespostas curtasRespostas longas

CHAMADAS VERBAISGriaPalauras-temaUso de pronomes de tratamentoUso de palavres

DESVIOS NA CONVERSAInterrupesDivagaoMudana de assunto

HBITOS REVELADORESComportamento defensivoFanfarroniceExageroAutocrticaO disco quebradoFofocaDar informaes no solicitadasHumorSarcasmo

COMO AS PESSOAS TRATAM OS OUTROSInterao com colegas de trabalhoInterao com crianasInterao com pessoas do cotidiano

LENDO O GRUPOO jantar em famliaUm local de trabalho, que no seja o seuO piquenique da empresaA sala cheia de gente

VOC OBTM AQUILO QUE V?Honestidade consistenteDesempenho sob pressoEle no assim

POR QUE VOC FEZ ISSO?Promessas quebradasAlgumas vezes aquilo que voc no faz mais importante do que aquilo que voc fazPregadoresPor que tanto alarde?Esbanjadores e avarentosEu no posso evitar fui criado assim e outras desculpas comuns

A REGRA DE OURO DO COMPORTAMENTO HUMANO9. Algumas Vezes as Coisas No So o que Parecem:As Excees s RegrasA PESSOA ELSTICAA REPRESENTADO ENSAIADAAS INCGNITAS: OS MENTIROSOSO mentiroso ocasionalO mentiroso freqenteO mentiroso habitualO mentiroso profissional

A PESSOA COM PENSAMENTO ILUSRIOOS DEFICIENTES FSICOSO IMPACTO DAS DROGAS E DO LCOOLINFLUNCIAS CULTURAISCOINCIDNCIAS ACONTECEM10. Ouvindo sua Voz Interior: O Poder da IntuioO QUE A INTUIO?PROCURANDO EM SUA MENTECONSTRUINDO SEU BANCO DE DADOSSINTONIZE E AMPLIE SUA INTUIOReconhea e respeite sua intuioIdentifique aquilo que sua intuio est lhe dizendoConfirme ou no sua teoria

O PROCESSO DE QUATRO PASSOS EM ANOPRESTANDO ATENO NAS SEGUNDAS IMPRESSES11. Olhando-se no Espelho: O Modo Como os Outros Vem VocPREPARE-SE PARA SER LIDOQuem eu verei?Como eu devo agir?

LEIA, REAJA E LEIA UM POUCO MAISEntm devagar na gua

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