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The Electric Car Rental Project Client: Rotations

Team HockeyRyan AllenPaul CrumKen GergesRyan HorneJim Jamieson

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Our Charter

Rotations is a nationwide rental car service that is planning on starting a new business geared toward city customers.

The electric cars will be provided at one location for drop off in another.

Our goal is to take their existing systems and integrate them, thus making the processes more automatic instead of manual.

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Current Architecture at Rotations

1. Customer calls on the cell phone to find a car close to where she is.

2. The service checks GPS for customer location and determines closest location

3. The service reserves a car at this location

4. The service charges the customer’s credit card

5. The service informs the customer and gives a time and mileage allowance

6. The customer picks up the car and drives to desired location

7. The car is tracked via GPS, directions given if needed, and problems if any dealt with

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Electric Car Rental – New LOB

We are using middleware

solutions to integrate Rotations

applications and systems to better

facilitate their business practices.

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Proposed Workflow Models

Workflow models map the flow of informationThey manage the movement of data

and the invocation of processes in the correct and proper order.

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Our Workflow Models

1. Reserve a Car 2. Pick up a Car a. Uses Credit Card Check I. Credit card on file b. Insurance 3. Return a Car

a. Pay for a reservation4. Change a Reservation5. Cancel a Reservation6. Perform Preventive Maintenance on a

Car 7. Move a car

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Go To ClerksDesk

CustomerArrived AtLocation

Enters Customer InfoTo Access Account

ClerkFound

Request CarStatus Update

Gets Paperwork andKeys

SystemUpdated

Actor: Customer Actor: Clerk

Actor: Clerk

Actors: Customer andClerk

Customer Leaves

EndRequest

Actor: Customer

InfoSubmitted

Access CustomerAccount

AccountAccessed

Actor: AMS

Retrieve ReservedCar Info

Actor: AMS

Car InfoRetrieved

Perform Steps to FinalizeTransaction

StatusUpdate

UpdateRequest

Update CarStatus

Actor: BRS

Paperworkand KeysReceived

Paperworkand Keys

Receive Paperwork andKeys

Actor: Customer

End CustomerSession

Car PickedUp

CustomerLeft

Actor: AMS and Clerk

End Session

Actor: AMS

SessionEnded

Check CarStatus

CarAvailable

Car NotAvailable

Check forAlternate Car

NotifyCustomer

CarFound

CustomerNotified

Actors: AMS

Decides

DeclinesOffer

AcceptsOffer

CarSearch

Locate NearestCar

Actor: AMS

Terminate Session

SessionTerminated

Actor: Clerk and BRS

Actor: Customer

Car NotFound

Give Customer GiftCertificate

CertificateGiven

Team Hockey:Workflow Model for

Pick up a Car

Insurance CheckVerified

Insurance

Check CreditCard

FileSaved

Check ForInsurance

InsuranceCheck

Actor: Clerk

Actor: Clerk

Actor: AMS

Actor: Clerk

Actor: Clerk

Process RequestAccessRequest

Actor: AMS

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AccountAccessed

Check for CreditCard on file

CreditCard

Search

Search For CreditCard On File

No CreditCard

FoundNotify Cusomter

CreditCardfound

SearchResults

Return SearchResults

OptionOffered

Decides

Create CreditCard On File

Notify CustomerCustomerNotified

CustomerNotified

Offer New CreditCard Option

NewCreditCard

Choosen

Use Old CreditCard

CreditCard On

FileSaved

NewCreditCard

Old CreditCard

Choosen

Create New File forCredit Card

Actor: Clerk

New CreditCard On File

Request

Use New CreditCard

Team Hockey:Workflow Model forCredit Card Check

Save ApprovalStatus In Credit

Card On File

RequestSent

Request CreditCard Approval

InsufficientFundsReceive Credit

Card Request

Old CreditCard On

File

SufficientFunds

RequestReceived

Check SpendingLimit

Check For TimelinessOf Payments

Confirmed

FileSaved

NotConfirmed

Rejects CreditCard

CreditCard

Rejected

Accepts CreditCard

ConfirmationMessage

Return SuccessfulApproval Status

ApprovedCreditCard

Actor: Clerk Actor: AMS

Actor: AMS

Actor: ClerkActor: ClerkActor: Customer

Actor: Clerk

Actor: Clerk

Actor: Clerk

Actor: Clerk

Actor: ACT Actor: ACT

Actor: ACT

Actor: ACT

Actor: ACT

Actor: ACT

Actor: CAM

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Get Credited Card Infofrom Customer

Created FileRequest

SentSend Request To CreateNew File for Credit Card

FileCreated

Enter Info IntoCredit Card On File

InfoReceived

InfoSubmission

Request

Info Sent To BeRecorded

InfoRecorded

Confirm Credit CardNumber

ConfirmationRequest SentDetermine Validity

Not Valid

Valid

Delete Credit CardFile

New CreditCard

Credit CardOn FileSaved

Actor: Clerk Actor: AMS Actor: Clerk Actor: Clerk

Actor: Credit CardCompany

Team Hockey:Workflow Model for

Paying for ReservationCredit Card Check: Create

Credit Card on File

New CreditCard On File

Request

Actor: AMS

Actor: AMS

Actor: Credit CardCompany

Save Credit CardInfo

Actor: CAM

Process SaveRequest

Actor: AMS

Send SaveRequest

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DeclineOffer

Offer CompanyInsurance

Customer DecisionInsuranceOffered

Check ForCustomerInsurance

InsuranceCheck

CustomerDoes Not

HaveInsurance

CustomerHas

Insurance

ReservationCanceled

AcceptOffer

Verify Insurance

Process ChargeRequest

Update VerificationOf Insurance

InsuranceVerified

CreditCard

Charged

InvalidInsurance

CancelReservation

Send ChargeRequest

RequestSend

GrandTotal ForInsurance

CalculateInsurance Subtotal

SubtotalCalculated

TaxesCalculated

Calculate TaxesAdd Taxes To

Subtotal

UpdatedInsurance

Update VerificationOf Insurance

VerifiedInsurance

Send ChargeMessage

MessageSent

Receive ChargeMessage

MessageReceived

Give CustomerReceipt

Receipt Sign ReceiptSignedReceipt

InsuranceUpdateRequest

Save Update

Actor: Clerk

Actor: Clerk

Actor: Clerk

Save VerificationStatus

Actor: Customer

Actor: ACT

Actor: ACTActor: ACTActor: ACTActor: Credit CardCompany

Actor: CAMActor: Clerk

Actor: Credit CardCompany

Actor: ACT Actor: ClerkActor: Customer

Actor: AMS

Actor: CAM

Team Hockey:Workflow Model for

Insurance

Send NotificationOf Successful

Save

SuccessfulUpdate

Actor: AMS

NotificationReceived

NotificationSent

Actor: Clerk

VerifiedInsurance

Send NotificationOf Successful

Save

VerificationSaved

Actor: AMS

NotificationReceived

NotificationSent

Actor: Clerk

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NAME: AMS -> BRSAsset Management System -> Reservations SystemWorkflow

Name:Task Name: Information passed: Communication

Model/Type:Communication

Frequency:

Reserve a Car process Retrieve Reserved Car Information

Request all reserved car information created by customer

Synchronous Real time

Reserve a Car process Reserves Car Customer reserves car Synchronous Real time

CustomerInfo

Retrieved

Retrieve ReservedCar Info

Actor: BRS And DAM

Process RequestRetrievalRequest

Actor: DAM And BRS

Reserves Car

Actor: BRS

CarReserved

Update Reservation

Actors: BRS

SystemUpdated

CustomerReservation

Update CustomerAccount

CustomerAccountUpdated

Actor: AMS

1.

1.

2.

2.

Integration Requirements

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Proposed Technology Choices

Distributed Object Computing Middleware

Message-Oriented Middleware Presentation Middleware

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ACT

AMS

CAM

ACQ

AAM

BRS

DAM

MTS

PTS

PAM

DOCM

DOCM

DOCM

MOM

MOM

MOM

DOCM andPresentationmiddleware

DOCM

MOM

DOCM

Proposed Architecture

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Methodology for Implementation

We will follow the 12-step methodology. Understanding the enterprise Making sense of the data Making sense of the processes Identifying the application interfaces Identifying business events Identifying data transformation scenarios Mapping information movement Applying technology Testing Considering performance Defining value Creating maintenance procedures

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Methodology for Implementation

We chose this strategy, because it is a very in-depth solution and outlines all the necessary steps that are needed when doing any integration project.

Each of the major steps in our methodology are outlined in our project plan so we are certain that these steps are completed in a time

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Proposed Project Plan

1 Understanding the Enterprise 2 Making Sense of the Data 3 Making Sense of the Processes 4 Identifying the Application Interfaces 5 Identiying Business Events 6 Identifying Data Transformation Scenarios 7 Mapping Information Movement 8 Applying Technology 9 Testing 10 Considering Performance 11 Defining the Value 12 Creating Maintenance Procedures

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Critical Path