Bolton Community Practice Waters Meeting Health Centre Waters Meeting Road, Bolton, BL1 8TUTelephone: 01204 463444Fax: 01204 462971

Website http://www.boltoncommunitypractice.nhs.uk/Email Bolton.communitypractice@nhs.net

When the surgery is closed call 0161 763 8940

Copyright © 2015 Kishor Gandhi (BCP - Deputy Chair Patient Advisory Group – All Rights Reserved)

Contact Details

Central Reception – 01204 463444

Astley Dale SurgeryWaters Meeting Health CentreWaters Meeting RoadBoltonBL1 8TUTelephone: 01204 463444Fax: 01204 462971

Ladybridge Surgery10 BroadgateBoltonBL3 4PZTelephone: 01204 463444Fax: 01204 462072

Little Lever surgeryLittle Lever Health CentreMytham RoadLittle LeverBoltonBL3 1JFTelephone: 01204 463444Fax: 01204 462537

The Market Surgery103 Chorley New RoadHorwichBoltonBL6 5QFTelephone: 01204 463444Fax: 01204 462192

Welcome to Bolton Community Practice

Bolton Community Practice Community Interest Company is a Social Enterprise Organisation. This means that staff and patients are actively involved in the development of the practice and its services.

We offer a high quality and flexible service that aims to meet your needs. We will care for patients from all over the Borough of Bolton. We do not have a practice boundary, so if you live in Bolton you can register with us.

We have 4 sites and patients who are registered with the practice are welcome to attend any site and may attend different sites at different times.

If you are already a patient, you can still visit your original practice and see your preferred doctor or nurse if this suits you.

We are open late every night of the week and on Saturday mornings, at Waters Meeting Health Centre.

All our sites have wheelchair access, but Market Surgery has two upstairs consulting rooms, which are not suitable for all patients. Please be aware of this when making your appointment.

Follow us on Facebook https://www.facebook.com/bcpcic

Follow us on Twitter https://twitter.com/bcpcic

For information about our Patient Advisory Group check the website (http://bcpcicpag.co.uk/)

Opening Times

Astley Dale Surgery

Monday 08:00 - 19:30Tuesday 08:00 - 19:30Wednesday 08:00 - 19:30Thursday 08:00 - 19:30Friday 08:00 - 19:30Saturday 08:00 - 12:30

Ladybridge Surgery

Monday 08:00 - 18:00Tuesday 08:00 - 18:00Wednesday 08:00 - 13:00Thursday 08:00 - 18:00Friday 08:00 - 18:00

Little Lever Surgery

Monday 08:00 - 18:00Tuesday 08:00 - 18:00Wednesday 08:00 - 13:00Thursday 08:00 - 18:00Friday 08:00 - 16:00

The Market Surgery

Monday 08:00 - 18:00

Tuesday 08:00 - 18:00Wednesday 08:00 - 13:00Thursday 08:00 - 18:00Friday 08:00 - 18:00

You'll notice that most of our sites are closed on Wednesday afternoons. This is to allow time for staff learning and development, so that we maintain and improve the quality of our care. However, we will keep one site open for urgent appointments.

When We Are Closed

For GP care phone us on 01204 463444 and you will be redirected to the GP Out-of-Hours Service.

For 24 hour telephone advice call NHS 111

Pharmacy First Service

You can get free advice at the local pharmacy for many common illnesses.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Appointments

Telephone 01204 463444 to make an appointment.

Appointments will be offered on the day you call, with the doctor on duty, or with our minor illness nurse/ pharmacist. You may be asked to give a brief description of your illness in order to allocate appointments appropriately.

Appointments can be made in advance with any of our doctors or nurses, but please remember that you may need to wait longer for an appointment with a particular member of staff.

Normal appointments last 10 minutes; if you require a longer appointment or you wish to discuss more than one issue, please ask the receptionist to book you a double appointment. You may ask to have another member of staff of the same sex as you available if you wish (a chaperone).

If you need an interpreter, please ask when you book your appointment.

You can also arrange to talk to a doctor or nurse on the phone. Just call 01204 463444 to book a telephone consultation.

Appointments can also be booked online via the website - http://www.boltoncommunitypractice.nhs.uk/. New users are required to register. You will need to complete the SystemOnline Patient Access Disclaimer which is available at reception or on the website - https://www.mysurgerywebsite.co.uk/secure/pre_reg1.aspx?p=Y03079.

Please sign this and present it to a member of staff in order to gain access. You will also need to provide photographic ID and be registered with the practice in order to use our online services.

Minor Illness

When you ring requesting an appointment you may be offered our minor illness clinic. These are run by our specialist nurses and our pharmacist. They are qualified prescribers and will be able to prescribe for you if the diagnosis requires it.

You may be asked to give a brief description of your symptoms when booking an appointment.

Examples of minor illness include:

Coughs/ chest infections Colds

Sore throats Ear infections

Insect bites Skin rashes/infections

Eye infections Urine infections

When You Need More Specialist Care

Our staff are very well qualified and experienced in diagnosing and treating most common conditions. When they need to refer you to another healthcare team for further investigations or treatment, they will discuss the options with you.

Most referrals are handled through a telephone booking system which will be explained to you at the time. If you need to go to hospital you will be given a choice of which hospital you wish to go to.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Telephone Advice Line

Our telephone advice line is available Monday to Friday from 09:00 – 11:00.

The service is run by our practice nurses and our pharmacist. You will be asked if you can leave a contact number and give brief details about the nature of the problem so that the most appropriate member of the team calls you back.

What can I use the telephone advice line for?

Advice about managing minor illnesses such as coughs, colds, sore throats, vomiting and diarrhoea, flu like symptoms, childhood illness, allergies etc

Advice about medication - your medication review can be conducted over the phone in some circumstances.

Renewing sick notes/ issuing fit notes - If you are requesting a NEW sick note you will need to see the GP. (REMEMBER - You can self certify for the first 7 days of an illness, ask your employer for a form)

Discuss test results All requests to speak to a doctor are processed through our triage

team, if we cannot resolve your problem and you need to speak to a specific doctor we will try and arrange this for you.

All our requests for home visits are processed through the triage doctor.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Referrals

Our staff are very well qualified and experienced in diagnosing and treating most common conditions. When they need to refer you to another healthcare team for further investigations or treatment, they will discuss the options with you.

Most referrals are handled through a telephone booking system which will be explained to you at the time. If you need to go to hospital you will be given a choice of which hospital you wish to go to.

For the referral Process and Referral Waiting Times please consult our website.

http://www.boltoncommunitypractice.nhs.uk/page1.aspx?p=2&pr=Y03079&t=4&high=referral

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website

(http://www.hmrc.gov.uk/forms/sc2.pdf).

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov

website(http://www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/DG_175850) (where this information was sourced)

Repeat Prescriptions

For printable leaflet and for Electronic Prescription Service Leaflet see website:

http://www.boltoncommunitypractice.nhs.uk/prescriptions1.aspx

Use the repeat slip provided with your prescription to re-order your medication, by ticking the items you require.

Only order the items you are running out of.

The request slip should then be delivered to the practice:

by hand - there is a prescription request box at most of our sites,

by post – include a stamped addressed envelope if you want us to post it to you.

Alternatively you can order online via the website - http://www.boltoncommunitypractice.nhs.uk/. New users are required to register for this service. You will need to complete the SystemOnline Patient Access Disclaimer which is available at reception or the website - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/online%20disclaimer.pdf. Please sign this and present it to a member of staff in order to gain access. You will also need to provide photographic ID and be registered with the practice in order to use our online services.

We do not normally accept prescription requests over the phone.

Please leave two working days before calling in to collect your repeat prescription.

Please remember to allow enough time to request your repeat prescription, but don't stockpile medicines at home.

Local Pharmacy Services

Your local pharmacy may offer to order your prescriptions for you. Please ensure they have the most up to date request slip if you choose this option. We also need written permission from yourself to allow the pharmacy to order and collect on your behalf.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £8.05 12-month prepayment certificate (PPC): £104.00 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030 General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

(http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)

Clinics & Services

We provide the full range of primary care medical services, including advice, care and treatment for common illnesses, health screening, cervical screening, immunisation and child health surveillance.

We are open long hours, and if one site is not open at a time convenient to you, you can opt to attend a different site.

On each weekday we have a dedicated team for home visits. They will see patients at home who are too unwell to come to the practice.

In addition we provide:

A phlebotomy service (taking blood samples for blood tests) Dedicated clinics for patients with diabetes and Chronic

Obstructive Pulmonary Disease (COPD) Family Planning Advice Travel Clinics Telephone advice line Minor Illness Clinic Medication Review Clinic Postnatal and baby checks Rapid Access Clinic held at Waters Meeting Health Centre

Monday to Friday 16:00-18:00 and Saturday morning 09:00-12:00 noon. The rapid access team are able to see: patients over the age of two. The team offer a great deal of expertise and are happy to see a wide range of problems such as: Ear Nose and Throat problems, rashes, aches and pains, headaches, temperatures, Diarrhoea and vomitting,sprains.Walk in appointments are available.

If one of our services is not available at the site you normally attend, you may attend another site. Please ask at reception for the full range of services available and how you can access these services.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

http://www.boltoncommunitypractice.nhs.uk/clinics-and-services.aspx?t=2

It is important to make this initial appointment as early as possible – at least 6 weeks before you travel – as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccine to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Travel Health Questionnaire

To help us offer the appropriate advice. Please fill out the online form before coming to see the nurse.

https://www.mysurgerywebsite.co.uk/secure/travel.aspx?p=Y03079

Travel in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European Website.

http://europa.eu/eu-life/travel-tourism/index_en.htm

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)

Insurance claim forms Passport signing Prescriptions for taking medication abroad Private sick notes Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Test Results

For information regarding test results please phone our main reception number: 01204 463444.

If your results are normal and no further action is needed the receptionist will inform you of this.

If you require a detailed explanation of your results you will be placed on our list for telephone advice and a nurse or pharmacist will call you back to discuss your results and any suggested course of action.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Blood Tests

A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

assess your general state of health confirm the presence of a bacterial or viral infection see how well certain organs, such as the liver and kidneys, are

functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.

You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website –

http://www.nhs.uk/conditions/blood-tests/pages/introduction.aspx

X-Ray

An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website –

(http://www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .

Registration

New Patient Registration

We are currently registering new patients.

If you wish to register with us, please complete a registration form and bring it to one of our branches along with 2 forms of identification (one of which must be photographic identification such as a passport).

https://www.mysurgerywebsite.co.uk/secure/pre_reg1.aspx?p=Y03079

On registering you will be asked to complete a new patient health questionnaire, and to make an appointment with the nurse, for a new patient check.

Both the registration form and health questionnaire can be found on the website:.

http://www.boltoncommunitypractice.nhs.uk/new-patients.aspx

If you are taking any prescribed medication, it is important that you make an appointment with the doctor, before this medication is due. Do not wait till you run out!

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

A Patient Guide to GP Services –

http://www.boltoncommunitypractice.nhs.uk/help/rcgp_iyp_full_booklet_web_version.pdf

Registering Online

Online 'Pre-Registration' With The Practice

If you wish to pre-register access the website

https://www.mysurgerywebsite.co.uk/secure/pre_reg1.aspx?p=Y03079

to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.

Pre-registration Form –

https://www.mysurgerywebsite.co.uk/secure/pre_reg1.aspx?p=Y03079

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct.

Online Medical Questionnaire For New Patients –

https://www.mysurgerywebsite.co.uk/secure/healthq.aspx?p=Y03079&

Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.

Non-English Speakers

There are fact sheets available to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issue such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

http://www.boltoncommunitypractice.nhs.uk/new-patients.aspx?t=3

Temporary Residents / Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download Temporary Resident Registration Form at:

http://www.boltoncommunitypractice.nhs.uk/regforms/GMS3.pdf

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

CQC Inspection Report

Patient Advisory Group (PAG) noted with satisfaction the results of the Care Quality Commission’s Inspection of BCP on 10th December 2013. The focus of the Inspection was to assess standards of care and clinical issues.

The commission found that the BCP met all five standards:

Respecting and involving people who use services Care and welfare of people who use services

Safeguarding people who use service from abuse

Cleanliness and infection control

Assessing and monitoring the quality of service provision.

The CQC also found there was a well-established and effective patient advisory group, and that patients were actively involved in the development of the practice and its services.

Latest CQC Inspection Report

(http://www.cqc.org.uk/sites/default/files/old_reports/1-562020466_Bolton_Community_Practice_CIC_INS1-1126404288_Scheduled_07-01-2014.pdf)

Resources (External Links)

QUITDAY - https://quitday.org/support/medical-professionals/

LUNG (www.lung.org/) - http://www.lung.org/

Charitable Events

Colour Run August 2014 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/BCP_COLOUR_RUN_Aug14.pdf

MacMillan Coffee Morning - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Macmillan_Coffee_Morning.pdf

Alzheimer's Society Donation - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Alzheimer's_Society_Donation.pdf

Reports Friends and Family PAG Reports

o Jan15 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Friends__Family_PAG_Report_Jan15.pdf

o Feb15 -http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Friends__Family_PAG_Report_Feb15.pdf

o Mar15 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Friends__Family_PAG_Report_Mar15.pdf

Friends and Family PAG Reports (word Clouds) o Positives Jan-Feb15 -

http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Friends__Family_Test_Word_Cloud_Positives_Jan-Feb15.pdf

o Negatives Jan-Feb15 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Friends__Family_Test_Word_Cloud_Negatives_Jan-Feb15.pdf

Annual Report 2014 of the Chair to the Patient Advisory Group - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Annual%20Report%202014%20of%20the%20Chair%20to%20the%20Patient%20Advisory%20Group.pdf

BCP Flu Achievement 2014 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/BCP%20Flu%20Achievement%202014.pdf

NHS Five Year Forward View - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/5yfv-web.pdf

Patient Survey Results 2013 - http://www.boltoncommunitypractice.nhs.uk/website/Y03079/files/Patient%20Survey%20Results%202013.pdf

Practice Staff Details

DoctorsDr M A Talbot Clinical Director

Special Interests: Female HealthDr Y Abdalla

Special Interests: Minor Surgery, Dermatology.

Dr M AtharSpecial Interests: Child Health Surveillance, Geriatric Care

Dr G NirodiFoundation Year Tutor

Dr A J Wright Foundation Year Tutor

GP Tutor, Manchester Medical School

Special Interests: Emergency Medicine, Joint Injections.

Dr P J Parr Chair Clinical Advisory Group

GP Tutor, Manchester Medical School

Special Interests: Female healthDr T Subramanian

Special Interests:Ear, Nose & Throat ( ENT)Dr A Dysart GP Tutor, Manchester Medical School

Special Interests: Palliative CareDr Kelly Simmons

Dr A RyattDr Donald

If you have any particular requests please ask the receptionist when booking your appointment.

Nurse PractitionersMrs Karen Robinson

Our team includes Advanced Nurse Practitioners, Specialist Practitioners, Practice Nurses, Assistant Practitioners and Health Care Assistants.

The team have undertaken extensive training and are highly skilled to deliver quality health care to our practice population. We provide Minor Illness clinics, and specialist clinics for long term conditions such as asthma, diabetes, COPD and high blood pressure.

NursesNurse Sharon BlayNurse Theresa Davidson

Nurse PrescriberNurse Pat Fernie

Nurse PrescriberNurse Vicky Stacey

Healthcare AssistantsHealthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks.

Jane MillwardDelia PolittLorraine Steele Assistant Practitioner

Practice ManagementMiss Bernie Gildea

The Director of Operations and Performance is involved in managing all of the business aspects of the practice.

The management team comprises of:

Operations Manager.

Senior Deputy Manager.

Deputy Managers.

Operations ManagerMrs Sarah Webster

Chair of Staff Advisory Group

and Operations ManagerMrs Gillian Graham Business Support ManagerMrs Julie Thornback Senior Deputy ManagerMr Brian Smith Deputy Manager ( Ladybridge Site)Mr Gary Valentine Deputy Manager ( Market Surgery site)Mrs Beverley Cocker Deputy Manager ( Little Lever Site)Mrs Carol Downs Responsible for the ordering of vaccines, stock

items, submitting live information for returns.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.

Kiera Main base: Ladybridge Site

Rachel Main Base: Ladybridge site.

Carly Main base: Ladybridge Site

Dylan Main base: Astley Dale Site.

Kieran Main base: Astley Dale Site

Philip Main base: Astley Dale Site

Emily Main base: Astley Dale Site

Natalie Main base: Astley Dale Site

Jessica Main Site: Astley Dale

Donna Main base Astley Dale site

Sajjad Apprentice Receptionist:

Main base: Astley Dale SiteFarzana Nicola Nina

Sheila Main base Market Site

Jamie-Lea

Apprentice Receptionist:

Main base: Market SiteGeorgina Apprentice Receptionist:

Main base: Little Lever SiteAnn

Main Site: Little LeverDenise

Main base: Little Lever site

SecretariesChristine

Main base: Ladybridge Site

PharmacistsMrs Juliet Bell

Director of Quality and Safety

Our practice pharmacist works with the rest of the team to ensure our prescribing practices are safe, effective and value for money.

Appointments can be made with the pharmacist for medication review, blood pressure monitoring and for minor ailments.

Pharmacists 'help ease GP pressure' (http://www.bbc.co.uk/news/health-31904812)

Health VisitorsA health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years

old with support and advice around the general aspects of mental, physical and social wellbeing.

Board of Directors

Left to right

David Gavan - Chairman

Dr Anne Talbot - Clinical Director

Dr Penny Parr - Chair Clinical Advisory Group

Bernie Gildea - Director of Operations and Performance

Juliet Bell - Director of Quality and Safety

Sarah Webster - Chair of staff advisory Group

Bill Lawley - Chair of the Patient Advisory Group

Patient Advisory Group

Website: http://www.bcpcicpag.co.ukFacebook: https://www.facebook.com/bcp.cic.pagTwitter: https://twitter.combcpcicpagEmail: bcp.cic.pag@gmail.com

This is a patient-led group whose aim is to provide input, and whose objective is to improve communication between patient and Practice. This input will assist our medical practitioners and admin staff to implement practice improvement changes to benefit YOU, the patient.

We (BCP/PAG) would like to hear from you if you think we’ve done something well, or if you have suggestions on how we could do something differently. Equally we want to know if you are unhappy with the service provided and have a complaint.

We welcome your opinions on the service we provide. Every comment or complaint is seen as an opportunity to review the service, so that we can make sure we are offering what you need.

Whether you are feeling unhappy, upset or angry, please be assured that we want to get to the bottom of the issue to your satisfaction, and to try and make sure it does not happen again.

Please be assured that your care will not be affected because you are voicing your concerns.

After all, we can only improve our services if we know about the things that are not working as well as they should.

We also want to know what you think of our services generally; what your suggestions are for the future; and when you are pleased by the efforts of our staff.