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Amount to be charged on single use card. DO NOT CHARGE GUEST FOR ROOM AND TAX.
Single use credit card information to be charged at check-in
HT Bonus offer (when applicable)
Check-in and check-out date
Room type the guest has booked (1 bed, 2 bed or ROH)
Front Desk Policies and Procedures
(844) 820-6066
HotelTonight is the leading mobile-only hotel booking app exclusively focused on bookings up to 7 days out.
Our rates are for members only and can only be booked on iPhone, iPad, Android and Windows devices.
Guests can book on HotelTonight same-day and up to 7 days prior to their check-in date. Bookings made before 2am for TONIGHT are still considered "same day," so expect guests to check in that very night.
Stays can last up to five nights, and can be booked up to 7 days in advance.
Guests book either RUN OF HOUSE, 1 BED or 2 BEDS. We guarantee whatever room type is booked and we guarantee guests a room that fits TWO ADULTS.
Reservations are always PREPAID, NON-CANCELABLE and NON-REFUNDABLE.
The Booking and Check-In Process Bookings should be entered within 15 minutes of receiving the reservation via fax or email as some guests could be arriving on property shortly after booking.
The reservation email/fax includes a credit card number and the authorized amount to charge HotelTonight directly for the room and taxes. The guest’s credit card should only be collected for incidentals. Please do not double charge the guest for the room and taxes.
When a guest arrives, please ask for picture ID – bookings are only guaranteed for the person named on the Booking Receipt (emailed to the guest). If a guest isn’t able to present you with a Booking Receipt on their phone and you haven’t received notice of a booking from HotelTonight, please call us immediately.
PLEASE DO NOT DISCLOSE HOTELTONIGHT’S RATE TO THE GUEST. The net rate should be suppressed.
HotelTonight guarantees guests the room type booked – either 1 Bed, 2 Beds or Run of House. All rooms must fit 2 adults. For Run of House, please assign a room according to your hotel’s run of house room assignment policies.
If a guest requests an upgrade or a specific bedding type not specified on the app, please follow your hotel’s procedures and charge the guest directly for any upgrade fee, if applicable.
Inventory ManagementInventory is controlled on HTx, HotelTonight’s extranet, at www.hoteltonight.com/manage
Usernames and passwords will be provided to appropriate revenue managers and designated property contacts.
Every guest receives a Booking Receipt on their phone as soon as they complete a booking. It can be found by tapping “Bookings” in the HotelTonight app, even if there is no Internet connection.
What is HotelTonight’s cancellation policy?All reservations are final – no cancellations are permitted.
Can guests modify their bookings?All bookings are guaranteed to fit two adults per room. Any modifications are subject to the hotel’s policies and may be subject to additional fees payable by the guest directly to the hotel.
When are guests charged for bookings?Guests’ credit cards are charged by HotelTonight for room and tax immediately upon making a booking. Hotels should collect a credit card for incidentals and any upgrades requested by the guest.
Can a HotelTonight member book a hotel for someone else?No – the person who books the room must be the person who checks in and stays in the room.
How can guests contact HotelTonight member support?Guests can call our member and hotel support hotline or email [email protected] at any time.
Can guests make special room or amenity requests on HotelTonight?HotelTonight bookings are either for a room with 1 Bed, 2 Beds or for Run of House rooms that are guaranteed to fit two adults. Any other special requests must be made at the hotel and are subject to hotel availability and policies.
Can HotelTonight members book more than one room at a time?Yes – members are allowed to book more than one room per day per account, as long as you have available inventory.
Is the guest guaranteed a room?Yes – if the guest booked a room on HotelTonight, that guest is guaranteed to have a room at the hotel. In order to maintain our strict non-refundable, non-cancelable policy, we require that you honor every booking we send to you. If for some reason you are oversold or unable to honor a booking, you must “walk” the guest to comparable accommodations nearby.
Can a HotelTonight member book a room for tomorrow night on HotelTonight? Yes, guests can book up to 7 days in advance. Stays can last up to 5 nights.
Frequently Asked Questions
The HotelTonight team works extremely hard to nab fraudulent or undesirable guests before they can complete a booking. From time to time, some may slip through our detection. If you ever have a feeling that a guest may be fraudulent, please reach out to us immediately. Our team is here to help 24/7.
HT Trust and Safety
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Unable to provide a valid form of ID: Please confirm that the name on the booking matches the guest’s credit card and photo ID. The ID must be current (not expired) and show no signs of tampering. No photocopies should be accepted.
Unable to provide a valid/chargeable credit card for incidentals authorization: The name on the credit card should match the exact spelling listed on the reservation from HT as well as the guest’s photo ID. Neither cash deposits nor photocopies of a credit card should be accepted.
Name change requests made directly to the front desk: All name changes or additions requests should come from an HT agent. We will verify account information and screen for any potential fraud flags. If a guest requests to change the name on their booking, please refer them to our Customer Experience Team which is available 24/7.
Late night bookings: Fraudulent users will often try to book or arrive late in the evening, which means a leaner sta� line-up and fewer observing eyes. If a guest books or arrives late at night, we suggest paying extra attention to their ID and credit card.
Over occupancy limit: We clearly state that all HT bookings are guaranteed to accommodate 2 adults. Any additional guests are at your property’s discretion. If a guest shows up with more than one traveling partner, you may want to look more closely at their ID and credit card.
PLEASE CONTACT HT SUPPORT ANYTIME IF YOU HAVE EVEN THE SLIGHTEST QUESTION ABOUT POSSIBLE FRAUD!
Below are possible indicators of fraud (note: this is not an absolute or exhaustive list, so please use your own best judgement). Please call our Customer Support anytime for assistance in determining a guest’s identity or to report suspicious behavior.
