www.BeyondIndigoPets.com While we wait for the webinar to begin… If you cannot hear me speaking… • Type me a message in the chat window (lower right hand portion of the screen) • If you are using your phone, be sure you enter the audio code Upcoming Free Webinars: • January 29th, 12:00-12:30 CST “3 Reasons Why Your Veterinary Practice Needs SEO” • February 5 th , 12:00-12:30 CST “It’s Better With Blogging” • February 12 th , 12:00-12:30 CST “Is Your Veterinary Practice Pinteresting?” Veterinary Blog: • Why I Fired Demand Force ( http://www.leospetcare.com/why-i-fired-demandforce-veterinary/ )
Transcript
www.BeyondIndigoPets.com
While we wait for the webinar to begin…If you cannot hear me speaking…• Type me a message in the chat window
(lower right hand portion of the screen)• If you are using your phone, be sure you
enter the audio codeUpcoming Free Webinars:• January 29th, 12:00-12:30 CST “3 Reasons Why Your Veterinary Practice Needs SEO”• February 5th, 12:00-12:30 CST “It’s Better With Blogging”• February 12th, 12:00-12:30 CST “Is Your Veterinary Practice Pinteresting?”Veterinary Blog:• Why I Fired Demand Force (http://www.leospetcare.com/why-i-fired-demandforce-veterinary/)
Call your client.Express your concern over the petExpress your concern over the client
Apologize I’m sorry you left unhappy I’m sorry your pet continued to suffer I’m sorry we didn’t meet all of your needs I’m sorry that wasn’t explained thoroughly to you
Express that you want to make it rightExplain the misunderstandingLet them know how you will change
If you cannot get through to your client by phone or email or if your attempts at resolving the situation are not working, you may need to post a public response.BE NICEYou are now posting for the general public
