01 DEV IntrotoFDC Slides

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1 Copyright 2010 salesforce.com, inc. All rights reserved. Introduction to Force.com

Introduction toForce.com

www.salesforce.com/training

All rights reserved. Various trademarks held by their respective owners.

Copyright 2010 salesforce.com, inc.

All rights reserved.

Printed in the U.S.A.

This document contains proprietary information of salesforce.com, inc., it is provided under a license

agreement containing restrictions on use, duplication and disclosure and is also protected by copyright

law. Permission is granted to customers of salesforce.com, inc. to use and modify this document for their

internal business purposes only. Resale of this document or its contents is prohibited.


The information in this document is subject to change without notice. Should you find any problems or

errors, please log a case from the Support link on the Salesforce home page. Salesforce.com, inc. does

not warrant that this document is error- free.

"Salesforce.com" and the "no software" logo are registered trademarks of salesforce.com, inc. Other

names used may be marks of their respective owners.

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Module Objectives

By the end of this module, you will be able to:

Describe cloud computing and how it changes application

development.

Discuss the tools for managing the development lifecycle

available with Force.com.

Explain how upgrades and maintenance are handled on

Force.com.

Describe the impact of multi-tenant architecture on your

organizations application and data.

Define the roles that might be involved in building and

deploying a Force.com application.

5 Copyright 2010 salesforce.com, inc.

Module Agenda

Force.com

Force.com Development Lifecycle

Upgrades & Maintenance

Building Apps: Your Team

Copyright 2010 salesforce.com, inc. 6

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The Real-Time Cloud

cloud apps

Unlimited Real-Time

Customization

GranularSecurity &

Sharing

ProgrammableCloud Logic

Real-TimeWorkflow

& Approvals

Programmable User

Interface

Real-TimeMobile

Deployment

Real-TimeWebsites

Real-TimeContent Library

Real-TimeAnalytics

850+ Integrated

Applications

cloud platform


trustrust

Multi-Tenant Kernel

Real-Time QueryOptimizer

ProvenReliability

.

Real-TimeUpgrades

ISO 27001Certified Security

Proven,Real-TimeScalability

P

>100 millionAPI calls/day

Real-TimeTransparent System

Status

3 Global DataCenters & Disaster

Recovery

ProvenReal-Time

integration

Real-TimeSandbox

Environments

Salesforce toSalesforce

cloud infrastructure

Module Agenda

Force.com





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e Queryerptimizeri

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Force.com tools for managingthe development lifecycle

include:

Development Lifecycle

How is it different fromtraditional software?

Process is the same

Real-Time Sandbox

Environments

Force.com IDE

Metadata API

Tools are different


Force.com SandboxMetadata & Metadata API

Force.com Tools for Your Development Teams

Up Dev

Environments

Eclipse Force.com IDE developer.force.com

to Code and

Schema

Everything YouNeed to Build

Apps

Easy toCollaborate

on Projects


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Force.com Metadata

Provides definitions of the customizations you make

Is defined as XML and can be extracted and imported

Run your Code

on our servers

Configure our

application services


Metadata API

The Metadata API provides access to:

Your data model (including database schema).

.

User Interface (including Visualforce pages).

Modify metadata in test organizations on Developer

Edition or Sandbox.

Deploy tested changes to production organizations on

Enterprise Edition or Unlimited Editions.


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Eclipse Force.com IDE

Force.com IDE:

Is an Eclipse plug-in.

.

Works directly with your on-demand organization.


Sandboxes

Development

Testing


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http://developer.force.com

Provides:

Documentation

Code share

Sign up for a Free Developer Edition:

Gives you an account

Gets you additional access to tools and resources


Module Agenda

Force.com





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Force.com is Cloud Computing for the Enterprise

YOUfocus on

innovation

We doInfrastructure

Services

We doApplication

Services

We doOperations

Services

Build your data

model

Build your

Network

Storage

Operating System

Security

Sharing

Integration

Authentication

Availability

Monitoring

business logic

Build your user

interface

Database

App Server

Web Server

Data Center

Customization

Web Services

API

Multi-Language

Patch Mgmt

Upgrades

Backup

NOC


The Cloud Computing Model

Multi-tenant

u oma c upgra es

Subscription

No large start up fee

Fixed, predictable cost

Scales with your business


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Force.com Advantages

No buying, installing, maintaining, and

configuring hardware or software

Start customizing as soon as you buy

Rapidly build and customize applications

FASTER

Simplified development models

Instant scalability

Our quarterly upgrades require almost no

maintenance from you

Multiple applications on a single platform

EASIER


No large up front investments

Proven platform for business critical

applications

More secure and reliable and

trust.salesforce.com always shows current

status

LOWER RISK

Module Agenda

The Real-Time Cloud





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Upgrades We have three product releases per year.

We upgrade all customers for free.

We upgrade sandbox early for testing.

We ensure backwards compatibility for the API andany customizations you make will work with newversions.

We take care of upgrades so that you dont worryabout upgrading hardware, software, ormiddleware.

a n enance

You benefit from running the latest and greatest.

You have early access to new features on sandbox. You re-run all code tests with the click of a button.


Module Agenda

Force.com


Cloud Computing and Infrastructure



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Force.com Development Model

BusinessUser

Administrator Business Analyst Web Developer ProfessionalDeveloper

Browser user Excel user Excel power user Basic DB

knowledge

SQL expertise

Java / .NET

Configure apps

Customize apps

Develop apps

Personalize apps Light HTML orJavaScript

Declarative

Point and click

Procedural Code

Developer target

App Builder Setup Typically Force.com IDE


Module 2: BuildingApplications on

Force.com

Introduction to Force.com


Various trademarks held by their respective owners.

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Module Objectives

By the end of this module, you will be able to:

Determine whether an application is a good fit for the

Force.com platform.

Describe customizations that can be made declaratively and

programmatically.

Log in securely from both browsers and client tools.

Outline resources available for Force.com developers.


Module Agenda

Types of Applications Suitable for Force.com

Customization in the Cloud

Force.com Resources


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What Type of Apps Are a Good Fit for PaaS?

Data and Process Centric Apps Are the Sweet Spot

Customers

Enterprise

Department

tusergroupisitfor? Force.com Sites


Group

Content Data Process Transaction

What type of application is it?

Wh

Browser or

Mobile client

Implement

Business

Logic

Store

Structured

Relational

Data

Need Built-in

Analytics

Require

Integration

Need to

Scale

Have

Audit/Compliance

Needs

Require Secure

Access

Up/DownRequire Fast

Response

Time


ured

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With Force.com, developers can customize declaratively orprogrammatically.

Declarative customizations can be made point and click in a browser.

Programmatic customizations are made with code.

Declarative customizations require an understanding of Force.com

concepts, but no coding knowledge.

Programmatic customizations require coding skills and allow

developers to extend beyond the declarative Salesforce.com

capabilities.


Application Building BlocksForce.com Pages

Web Controls

Sites

Applications

Tabs

Page Layouts

Record Types

User

Interface

Force.com Page Controllers

Force.com Code

Web Services API

Web Services API

Metadata API

Workflow

Validation Rules

Approval Processes

Objects

Fields

Business

Logic

Data

Model


Declarative

Simplicity + Speed Control + Flexibility

Programmatic

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Declarative or Programmatic: How to Choose?

Most complete and robust solutions actually use a combination ofdeclarative and programmatic solutions. Developers should understand

how to develop using both declarative and programmatic features.

Advantages of declarative

customizations:

Advantages of programmatic

customizations:

Ease of development

More visual

Faster

Ease of upgrades

Can extend the capabilities of an

application beyond standard

functionality

ISV considerations

ase o ma ntenance

Does not require programmatic

skill set


Module Agenda



Force.com Resources


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Identity Confirmation

For this class, follow thesesteps:

Log in to your training org with the

credentials supplied from your

instructor.

Change the admin users email

address to your own.

Click Your Name | Setup | My

Personal Information |

Personal Information Edit


Trusted IP Ranges

Trusted IP Range feature provides a second level of authentication

when logging in to Salesforce.

The list is pre-populated with the addresses from which a user has

historically logged in:

All IP addresses known to be associated with Salesforce are included

(204.14.238.1 204.14.239.254).

All IP addresses known to have been used by phishers are filtered

out.

This feature is automatically enabled if IP Range Restrictions are not

e ng prov e : Option 1: Add Trusted IP Ranges for your entire org.

Option 2: Add Trusted IP Ranges on a Profile by Profile basis.


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Trusted IP Ranges (cont.)

When accessing Salesforce via client tools (which use the WebServices API):

Log in to Salesforce with your credentials.

In the Salesforce UI, click Your Name | Setup | Manage Users | Users |

Admin User.

Look at the Login History related list and note the IP address.

Click Your Name | Setup | Administration Setup | Security Controls |

Network Access | New

Add this IP address to the Trusted IP Range.

Now you can log in through the Data Loader or other API tools.


Module Agenda



Force.com Resources


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Force.com Resources & Developer Community


www.salesforce.com/certification

. .

Tools & Docs

Books

Code Share

Discussion Boards/Blogs/Wiki

www.salesforce.com/events

CloudForce

Dreamforce www.AppExchange.com


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01 DEV IntrotoFDC Slides

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