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ENCE 662
Introduction toIntroduction to
Project ManagementProject ManagementPMBOK Guide 2004
John H. Cable, R.A., PMPCopyright 2006, All rights reserved.
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Isnt this a great day to studyIsnt this a great day to studyProject Management!Project Management!
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PMBOK Guide
A guide to the
Project Management Body of KnowledgeProject Management Body of Knowledge
Fourth Edition, 2004
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PMBOK Discussion GroupsPMBOK Discussion Groups
1. Context
2. Processes
3. Knowledge
Areas
Project Life Cycles
Stakeholders
Organizational Influences
General Management Styles
Socioeconomic Influences
Initiating Planning
Executing
Controlling
Closing
Human Resour
ces, Communications,
Risk, &
Procurement
Integration Scope,
Time,
Cost,
Quality,
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1. Context1. Context
Project Life Cycles
Stakeholders
Organizational Influences
General Management
Styles
Socioeconomic Influences
1.1. ContextContext
2. Processes
3. Knowledge Areas
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Project Life CyclesProject Life Cycles
Define technical work + who
should be involved
Share common characteristics
Staff level profile
Probability profile
Ability to influence profile
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Staffing Level ProfileStaffing Level Profile
Low at the start
Build to highest in the 50% -
90% complete stages
Drop rapidly toward the close
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Probability ProfileProbability Profile
Beginning
Successful competition lowest
Uncertainty highest
Risk diminishes as completion% goes up
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Project Life CyclesProject Life Cycles
1. Initiation
(Feasibility)
2. Definition(Planning & Design)
3. Execution
(Production /Construction)4. Closeout / Operate
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Process OverlapsProcess Overlaps
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Generic Life CycleGeneric Life Cycle
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Ability to InfluenceAbility to Influence
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Life CycleLife Cycle
Tool for measuring project completion as a
function of schedule or budget (time or
resources)
Must understand projects life cycle
PMs focus shifts at different stages
Could make wrong decisions if not understood
(resource allocation, potential schedule delays)
Understand WIP (work-in-place)
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TypicalS ShapeTypicalS Shape
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CShape (Software)CShape (Software)
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Project Life CycleProject Life Cycle
Maximize ability to influence project
Tool for measuring progress
Framework for in-progress decisions
Road map for focus
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Who are the Stakeholders?Who are the Stakeholders?
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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StakeholdersStakeholders
Individuals and organizations whose
interests may be affected as a resultof project execution.
Often have competing interests or
objectives
Differences should be resolved in
favor of CUSTOMER
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Organizational InfluencesOrganizational Influences
Systems
Management systems support / dontsupport project management
Cultures & Styles
Shared values, norms, beliefs, and
expectations
Structures
Functional, matrix, to projectized
Project Life
Cycles
Stakeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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General ManagementGeneral Management
SkillsSkills Provide foundation for developing
project management skills
Highly likely to affect most projects: Leading
Communicating
Negotiating Problem solving
Influencing the organization
Project Life
Cycles
S
takeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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LeadingLeading
Leading and managing both essential
Managing ~ consistently producing
key results expected by stakeholders
Leading:
Establishing direction
Aligning people
Motivating & inspiring
Project Life
Cycles
S
takeholders Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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CommunicatingCommunicating Involves exchange of information
Sender:responsible for making clear,unambiguous, and complete
Receiver:
responsible for making sureinformation received in itsentirety and understood correctly
Project Life
Cycles
Stakeholders
Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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NegotiatingNegotiating
Conferring with others in order to
come to terms or reach agreement
Negotiate directly or with assistance
Mediation
Arbitration
Project Life
Cycles
Stakeholders
Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Problem Solving CombinesProblem Solving Combines
Problem definition
Distinguish between cause & symptom
Internal or external
Technical, managerial, interpersonal
Decision making
Identify viable solutions Make choice
Implement
Project Life
Cycles
Stakeholders
Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Influencing theInfluencing the
OrganizationOrganization
Ability to get things done
Understand formal and informal
structures
Understand mechanics of power and
politics
Project Life
Cycles
Stakeholders
Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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Socioeconomic InfluencesSocioeconomic Influences
Wide range of elements
Understand current conditions / trends Some include:
Standards & Regulations
International events Cultural influences
Project Life
Cycles
Stakeholders
Organizational
Influences
General
Management
Styles
Socioeconomic
Influences
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SummarySummary -- 1. Context1. Context
Project Life Cycles
Stakeholders
Organizational Influences
General Management
Styles
Socioeconomic Influences
1. Context
2. Processes
3. Knowledge Areas
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PMBOK DiscussionPMBOK Discussion
GroupsGroups
1. Context
2.2. ProcessesProcesses
3. Knowledge Areas
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Key UnderstandingKey Understanding
Project management is an
integrative endeavor.
Action, or failure to take action,
in one area usually affects other
areas.
PM as a number of interlinked
processes ~ a system!
1. Context
2. Processes
3. Knowledge
Areas
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2 Major Categories2 Major Categories
Project Management Processes
Concerned with describing / organizing
the work of the project. Product-oriented Processes
Concerned with specifying and creating
the project product.
Overlap and interact throughout the
project closely intertwined.
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PM Process GroupsPM Process Groups
Initiating
Planning
Executing
Controlling, and
Closing
1. Context
2. Processes
3. Knowledge Areas
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Links Among ProcessesLinks Among Processes
1. Context
2. Processes
3. Knowledge
Areas
Initiating Planning
Controlling Executing
Closing
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Process OverlapsProcess Overlaps
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Initiating ProcessesInitiating Processes
Committing the organization to
do, and begin, the project orphase.The Initiating Process
Group includes:
.1Develop Project Charter
.2 Develop Preliminary Project
Scope Statement
Initiating
Planning
Executing
Controlling
Closing
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Planning ProcessesPlanning Processes
Devising and maintaining a
workable scheme to accomplish the
business need that the project was
undertaken to address.
Initiating
PlanningPlanning
Executing
Controlling
Closing
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Planning Processes1
Planning Processes1
1. Develop Project Management Plan
2. Scope Planning
3. Scope Definition4. Create Work Breakdown Structure
5. Activity Definition
6. Activity Sequencing
7. Activity Resource Estimating8. Activity Duration Estimating
9. Schedule Development
10. Cost Estimating
Initiating
PlanningPlanning
Executing
Controlling
Closing
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Planning Processes 2Planning Processes 211. Cost Budgeting
12. Quality Planning
13. Human Resource Planning14. Communication Planning
15. Risk Management Planning
16. Risk Identification
17. Qualitative Risk Analysis
18. Quantitative Risk Analysis19. Risk Response Planning
20. Plan Purchases and Acquisitions
21. Plan Contrtacting
Initiating
PlanningPlanning
Executing
Controlling
Closing
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Facilitating ProcessesFacilitating Processes
Organizational planning
Quality planning
Staff acquisition
Communications planning
Risk identification, quantification, and
response development
Procurement planning
Solicitation planning
Initiating
PlanningPlanning
Executing
Controlling
Closing
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Executing ProcessesExecuting Processes
Coordinating people and other
resources to carry out the
project plan.
Initiating
Planning
ExecutingExecuting
Controlling
Closing
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Executing ProcessesExecuting Processes
1. Direct & Manage Project Execution
2. Perform Quality Assurance
3. Acquire Project Team
4. Develop Project Team
5. InformationDistribution
6. Request Seller Responses
7. Select Sellers
Initiating
Planning
ExecutingExecuting
Controlling
Closing
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Controlling ProcessesControlling Processes
Ensuring that project objectives
are met by monitoring and
measuring progress and taking
corrective action when
necessary.
Initiating
Planning
Executing
ControllingControlling
Closing
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Controlling ProcessesControlling Processes1. Monitor & Control Project Work
2. Integrated Change Control
3. Scope Verification
4. Scope control5. Schedule control
6. Cost Control
7. Perform Quality Control
8. Manage Project Team
9. Performance reporting
10. Manage Stakeholders
11. Risk Monitoring & Control
12. Contract Administration
Initiating
Planning
Executing
ControllingControlling
Closing
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Closing ProcessesClosing Processes
Formalizing acceptance and
bringing the project to an orderly
end.
1. Close Project (Administrative
closure)
2. Contract close-out
Initiating
Planning
Executing
Controlling
ClosingClosing
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SummarySummary 2. Processes2. Processes
A series of actions bringing
about a result PMBOK PM is about integrating systems
and subsystems
5 typical process phases Initiating, Planning, Executing,
Controlling, and Closing
1. Context
2.2. ProcessesProcesses
3. Knowledge Areas
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PMBOK DiscussionPMBOK Discussion
GroupsGroups
1. Context
2. Processes
3.3. Knowledge AreasKnowledge Areas
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3. Knowledge Areas3. Knowledge Areas
1. Integration
2. Scope,3. Time,
4. Cost,
5. Quality,
6. Human
Resources,7. Communications,
8. Risk, &
9. Procurement
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1. Project Integration1. Project Integration
ManagementManagement
Includes the processes required to
ensure that the various elements ofthe project are properly
coordinated.
1.1. IntegrationIntegration
2. Scope,
3. Time,
4. Cost,
5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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1. Project Integration1. Project Integration
ManagementManagement1. Develop Project Charter
2. Develop Preliminary Project Scope
Statement3. Develop Project Management plan
4. Direct & Manage Project Execution
5. Monitor & Control Project Work6. Integrated Change Control
7. Close Project
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2. ProjectScope Management2. ProjectScope Management
Includes processes to ensure
project includes all the work
required, and only the work
required, to complete the project
successfully.
1. Integration
2.2. ScopeScope,,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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2. ProjectScope Management2. ProjectScope Management
1. Scope Planning
2. Scope Definition3. Create WBS
4. Scope Verification
5. Scope Control
1. Integration
2.2. ScopeScope,,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Scope StatementScope Statement
Provides documented basis for
making future decisions +
developing common understanding
among stakeholders
1. Integration
2.2. Scope,Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Scope Statement IncludesScope Statement Includes Project justification business need
project was undertaken to address
Product summary description Deliverables summary level sub-
products
Objectives quantifiable criteria that
must be met for successful project Supporting detail
1. Integration
2.2. Scope,Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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3. ProjectTime Management3. ProjectTime Management
1. Activity Definition
2. Activity Sequencing3. Activity Resource Estimating
4. Activity Duration Estimating
5. Schedule Development6. Schedule Control
1. Integration
2. Scope,
3.3. Time,Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Time Mgt. ToolsTime Mgt. Tools
Precedence diagramming method
(PDM) Arrow method (ADM)
Conditional method (GERT)Graphical Evaluation Review Technique
Network method
1. Integration
2. Scope,
3.3. Time,Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Schedule DisplaysSchedule Displays Network diagrams
Bar charts ~Gantt charts
Milestone charts
Time-scaled network diagrams
1. Integration
2. Scope,
3.3. Time,Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Schedule ControlSchedule Control Does anyone control a schedule?
The very best is:
advance planning,
anticipation,
contingency planning,
risk management
experience
1. Integration
2. Scope,
3.3. Time,Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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4. Project Cost Management4. Project Cost Management
Includes processes required to
ensure project completion
within approved budget.
1. Cost Estimating
2. Cost Budgeting
3. Cost Control
1. Integration
2. Scope,
3. Time,
4.4. Cost,Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Cost EstimatingCost Estimating Involves developing an approximation
of the costs of the needed resources.
Order of magnitude
Conceptual
Preliminary
Definitive Control
1. Integration
2. Scope,
3. Time,
4.4. Cost,Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Cost ~ PriceCost ~ Price Cost estimating ~ quantitative
assessment of likely cost
Pricing ~ a business decision.
How much to charge!
1. Integration
2. Scope,
3. Time,
4.4. Cost,Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Cost BudgetingCost BudgetingInvolves allocating the overall
cost to individual work items to
establish a cost baseline formeasuring performance.
1. Integration
2. Scope,
3. Time,
4.4. Cost,Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Cost ControlCost Control Influencing factors which create
change
Determining that the cost baseline haschanged
Managing the actual changes
Monitoring cost performance Ensuring accurate recording
Prevent including incorrect charges
1. Integration
2. Scope,
3. Time,
4.4. Cost,Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Cash Flow / Cost BaselineCash Flow / Cost Baseline
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5. Project Quality Management5. Project Quality Management
Processes required to ensure
project will satisfy its intendedpurpose. Includes:
1. Quality Planning
2. Perform Quality Assurance3. Perform Quality Control
1. Integration
2. Scope,
3. Time,
4. Cost,5.5. QualityQuality,,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Quality PlanningQuality PlanningQuality is planned in, not inspected in.
Quality is the way you perform
Customer satisfaction includes
conformance to specifications and
fitness for use
Prevention over inspection cost of
avoiding < cost of correcting
1. Integration
2. Scope,
3. Time,
4. Cost,5.5. QualityQuality,,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Quality AssuranceQuality Assurance
All the planned and systematic
activities implemented within thequality system. May be provided
to:
Project team
Performing organization
Customer
1. Integration
2. Scope,
3. Time,
4. Cost,5.5. QualityQuality,,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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Quality ControlQuality Control
Involves monitoring specific results to
determine compliance. Includes:
Inspection
Control charts
Pareto diagrams
Statistical sampling
Flowcharting
Trend analysis
1. Integration
2. Scope,
3. Time,
4. Cost,5.5. QualityQuality,,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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6. Project Human Resource6. Project Human Resource
ManagementManagementProcesses required to make themost effective use of people
involved with the project -including stakeholders.
1. Human Resource Planning
2.Acquire Project
T
eam3. Develop Project Team
4. Manage Project Team
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6.6. Human ResourcesHuman Resources,
7. Communications,
8. Risk, &
9. Procurement
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1. Human Resource Planning1. Human Resource Planning
Involves identifying,
documenting, and assigning
project roles, responsibilities, andreporting relationships. Outputs:
Roles & responsibility
assignments Staffing plan
Organization chart
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6.6. Human ResourcesHuman Resources,
7. Communications,
8. Risk, &
9. Procurement
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2. Acquire ProjectT
eam2. Acquire ProjectT
eam
Involves obtaining the neededhuman resources.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6.6. Human ResourcesHuman Resources,
7. Communications,
8. Risk, &
9. Procurement
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3. Develop Project
Team
3. Develop Project
Team
Foundation of a successful
project
Provide opportunity for growth
Complicated when members are
responsible to both the team and
functional managers.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6.6. Human ResourcesHuman Resources,
7. Communications,
8. Risk, &
9. Procurement
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4. Manage ProjectT
eam4. Manage ProjectT
eam Tracking member performance
Providing immediate feedback
Resolving conflicts and issues
Reward and recognition system
that reinforces the desired
behavior
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6.6. Human ResourcesHuman Resources,
7. Communications,
8. Risk, &
9. Procurement
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Project Communications Mgt.Project Communications Mgt.Processes to ensure timely and
appropriate generation, collection,
dissemination of projectinformation. Includes:
1. Communications Planning
2. Information Distribution
3. Performance Reporting
4. Manage Stakeholders
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7.7. Communications,Communications,
8. Risk, &
9. Procurement
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1. Communications Planning1. Communications Planning
Determining information needs
of the stakeholders; who needs
what, when, and how it will be
delivered.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7.7. Communications,Communications,
8. Risk, &
9. Procurement
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2. Information Distribution2. Information DistributionMaking needed information
available in a timely manner.
Includes implementing the
communications plan and
responding to unexpected
requests.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7.7. Communications,Communications,
8. Risk, &
9. Procurement
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3. Performance Reporting3. Performance Reporting
Collecting and disseminating
project performance information
to provide the team andstakeholders status, progress, and
forecast information.
Tools include; performance reviews,variance and trend analysis, and
earned value analysis.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7.7. Communications,Communications,
8. Risk, &
9. Procurement
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4. ManageS
takeholders4. ManageS
takeholdersInvolves managing
communications at all levels to
satisfy the requirements of and
resolve issues with project
stakeholders.
Information flow should beintegral with business processes.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7.7. Communications,Communications,
8. Risk, &
9. Procurement
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Project Risk ManagementProject Risk ManagementProcesses concerned withidentifying, analyzing, andresponding to project risk.
1. Risk Management Planning
2. Risk Identification
3. Qualitative Risk Analysis
4. Quantitative Risk Analysis5. Risk Response Planning
6. Risk Monitoring & Control
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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1. Risk Management Planning1. Risk Management Planning
Deciding how to approach,
plan, and execute the risk
management activities for aproject.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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2. Risk Identification2. Risk IdentificationDetermining which risks
might affect the project and
documenting their
characteristics
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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4. Quantitative Risk Analysis4. Quantitative Risk AnalysisNumerically analyzing the
effect on overall project
objectives of identified risks.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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5. Risk Response Planning5. Risk Response Planning
Developing options and actions
to enhance opportunities, and to
reduce threats to projectobjectives
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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6. Risk Monitoring & Control6. Risk Monitoring & ControlTracking identified risks,
monitoring residual risks,
identifying new risks, executingrisk response plans, and
evaluating their effectiveness
throughout the project lifecycle.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8.8. RiskRisk, &
9. Procurement
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CommonS
ources of RiskCommonS
ources of Risk Changes in requirements
Design errors and omissions
Misunderstandings
Poorly defined/understood roles
and responsibilities
Poor estimates
Insufficiently skilled staff
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9. Procurement
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ProjectProjectProcurementProcurementManagementManagement
Processes required to acquire goods
and services.
1. Plan Purchases & Acquisitions
2. Plan Contracting
3. Request Seller Responses
4. Select Sellers
5. Contract Administration
6. Contract Closure
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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1. Plan Purchases & Acquisitions1. Plan Purchases & Acquisitions
Determining what to purchase
or acquire and determining
when and how.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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2. Plan Contracting2. Plan Contracting
Documenting products,
services, and results
requirements and identifying
potential sellers.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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3. RequestSeller Responses3. RequestSeller Responses
Obtaining information,
quotations, bids, offers, or
proposals, as appropriate.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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4. SelectSellers4. SelectSellers
Reviewing offers, choosing
among potential sellers, and
negotiating a written contract
with each seller.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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5. Contract Administration5. Contract Administration
Managing the contracts and
relationships between buyer
and sellers.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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6. Contract Closure6. Contract Closure
Completing and settling each
contract, including resolution of
any open items, and closing
each contract applicable to the
project or phase.
1. Integration
2. Scope,
3. Time,
4. Cost,5. Quality,
6. Human Resources,
7. Communications,
8. Risk, &
9.9. ProcurementProcurement
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PMBOK DiscussionPMBOK Discussion
GroupsGroups
1.1. ContextContext
2.2. ProcessesProcesses
3.3. Knowledge AreasKnowledge Areas
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1. Context1. Context
Project Life Cycles
Stakeholders Organizational Influences
General Management
Styles
Socioeconomic Influences
1. Context
2. Processes
3. Knowledge Areas
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2. PM Process Groups2. PM Process Groups
Initiating
Planning Executing
Controlling, and
Closing
1. Context
2. Processes
3. Knowledge Areas
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3. Knowledge Areas3. Knowledge Areas
1. Integration
2. Scope,3. Time,
4. Cost,
5. Quality,
6. Human
Resources,7. Communications,
8. Risk, &
9. Procurement
1. Context
2. Processes
3. Knowledge Areas
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Questions?Questions?