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IBM Software Group
IBM WebSphere Portal
Mike Spradbery
Portal and Collaboration ArchitectCertified Portal AdministratorWebSphere portal overview
© 2008 IBM Corporation 2
Agenda
● What is a Portal? Why Portals?● WebSphere Portal Overview, Features and Components● WebSphere Portal Architecture● Packaging
© 2008 IBM Corporation 3
Today: disparate user experiences
© 2008 IBM Corporation 4
Portal DefinitionA well-known point of access to many different resources, presented in a consistent, integrated and personalized manner.
WebSphere Portal
© 2008 IBM Corporation 5
Key Benefits and Capabilities of Enterprise Portals
User Perspective
Dynamic experienceCollaborationCustomizationPersonalizationEngaging UISingle Sign-onPeople Awareness
Integration “at the glass”
Secure Access, SSORole-based DeploymentScalability & ReliabilityAdministrationNavigationApplication interfacesAggregation
IT Perspective
Other web content
CRM Application
Databases
Content Management
eHR
Web Services
Syndicated Content
Collaboration
© 2008 IBM Corporation 6
Agenda
● What is a Portal? Why Portals?● WebSphere Portal Overview, Features and Components● WebSphere Portal Architecture● Packaging
© 2008 IBM Corporation 7
Build vs Buy
● An Evaluation of Build Versus Buy for Portal Solutions – IDC, Dec 2007WebSphere Portal-based solutions had a 29% lower five-year
TCO on average compared with in-house-developed portals.Labor costs to deploy portals and applications with WebSphere
Portal were 38% lower than with in-house solutions.Every $1.00 spent on WebSphere Portal software yielded on
average $4.80 in IT labour avoidance.Initial deployments of portals developed on WebSphere Portal
were 45% faster to market than in-house-developed counterparts.
Portal applications developed on the WebSphere Portal platform had a 78% faster time to market than those built for in-house portals.
© 2008 IBM Corporation 8
Best Java Enterprise Portal Technology
Readers choice Award INFORMATION INTEGRATION PLATFORMS & PORTALS
Performance Management
Portals and Knowledge Management
Dashboard Framework
2006 CRN Channel Champion Best Development tool
IBM WebSphere Portal
Best Enterprise Portal Platform - WebSphere Portal
WebSphere Portal – market leading Enterprise Portal
Market Leadership ● #1 in Enterprise Portal Software market*● Over 5000 customer Portal installations● Double digit market growth**● Large leads in Customer Self-Service, Partner Self-Service,
Employee Self-Service, and Dashboards *● >2000 SMB customers
Partner Leadership ● Over 1,463 IBM Business Partner solutions in the IBM
WebSphere Portal Business Solutions Catalog ● 30 ISVs have OEM’d WebSphere Portal
Technical leadership ● Largest portals in the world (20 million -1 billion)● Smallest full-feature portals in the world, 20-user pack● Provides the front-end, or user interface, for IBM’s innovative
SOA strategy● Drives portal standards- Leads JSR-286, Chairs WSRP 2.0.,
Co-Chaired JSR-168, Chaired WSRP 1.0.
*Reports, DataQuest, AMR, IDC** IDC, Worldwide Enterprise Portal Software 2006-2010 Forecast Update and 2005 Vendor Shares: When
Less is More. #202688, Kathleen Quirk, July 2006.
© 2008 IBM Corporation 9
Market Leadership – Gartner’s View
WebSphere Portal ranked as Market Leader in Gartner's 2009 MQ for Enterprise Portals.
Leadership position held for 7 consecutive years.
© 2008 IBM Corporation 10
A Few of the 6,000+ WebSphere Portal Customers
© 2008 IBM Corporation 11
Over 6,000 Customers - expanding use of portals in new ways, and new customers growing
Government• More than 500 government customers• Every G8 nation• Over 40 US Federal Agencies• 50% of US States• 75% of mid-east nations• Largest ever Government Portal• Largest ever Public Education Portal
Banking• 9 out of 10 Top Global Banks• 9 out of 10 Top US Banks• 7 out of 10 Top European Banks• 29 out of 50 Top Global Banks• 8 out of 10 Top AP Banks• Top customer nearing 100 Million users
Healthcare• 4 of 5 Top US Healthcare Insurance Companies• Over 30 Hospitals, clinics & delivery networks
worldwide• More than 12 online healthcare providers >
20,000 users• 2 online healthcare providers with more than
5,000,000 users• 2 major healthcare information system providers
OEM WebSphere Portal
Retail• 8 of 10 Top Global Retailers• 35 of top 100 Global Retailers• 9 of 10 Top US Retailers• 40 of top 100 US Retailers
WebSphere Portal Customers
© 2008 IBM Corporation 12
WebSphere Portal – Functional Architecture
© 2008 IBM Corporation 13
Building a Portal Page
PersonalisedPortlets
Navigation
Theme
Security
Customisation
© 2008 IBM Corporation 14
Portlet PrincipleEach portlet is a separate Web application ● Developed independently● Can be placed anywhere on the page● Dynamic deployment; dynamic configurationPortlets support multiple markups● Phones, Organizers, Voice● Unique views for each device● Business logic can be sharedWeb 2.0● Portlets support Client Side Aggregation to
retrieve and share information without server round-trips
● Portlets can refresh individually● Support for AJAX and DoJo
© 2008 IBM Corporation 15
Web Content Management
● Inline Editing for infrequent users
● User-friendly, simple templates for entering content
● Full text, attribute and taxonomy search
● Simplified process for including personalization rules in content and layout
● Views allow users to find their content easily
● User interface can be customized easily to provide tailored experience
● Link Management and RSS Integration
© 2008 IBM Corporation 16
Portal Document Management
● Provided by IBM Lotus Quickr● User can navigate through a
hierarchy of user-defined folders and documents.
● Add, delete or modify folders ● Easily add documents of any
format from local file system● Share documents with teams● Collaborate on documents and
team places
© 2008 IBM Corporation 17
Theme Customizer
Change the banner: logo, color, typography, border, background
Change the typography: default size, color and style, headline size, color, etc.
Change the navigation: orientation, tab colors, tab text
Change the colors: page color or background, highlight color
Change the buttons: text, color, selected and unselected states
Show and hide footers, gutters, links, breadcrumbs, etc.
Theme Customizer - Easily change the look of a portal page - no HTML, JavaScript or XML coding required!
© 2008 IBM Corporation 18
Portal Search helps raise productivity● Usability
Site map provides Secure “outline” of Portal hierarchy
Search API (SIAPI) published externally for applications
Relevance ranking
● Integrate External Search Engines
● External Search of Portal ContentBetter search results from
Google and other search engines
Photos from Flickr
Web Search Results
Search Results
from PortalSuggested
Links
© 2008 IBM Corporation 19
WebAppIntegrator
• User clicked on “Doorway on Jester” tab and was sent to Doorway web app on server Jester.
• the HTML <script> tag executed and “injected” markup for Portal navigation, Launch menu, and page breadcrumbs into Doorway web app.
• Note that the page tab labeled “Doorway on Jester” is correctly selected as the current page.
• Clicking on any Portal specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL.
Solution for integration of external web applications with Portal Server Allows external web applications to display and make use of Portal navigation artifacts
© 2008 IBM Corporation 20
Create new Portal Sites with New Site Wizard
The New Site Wizard combines several administrative actions into a single portlet:• User enrollment• Virtual Portal creation• Portal content import
Quickly create new Virtual Portals with Portal Sites and customize to suite your needs
© 2008 IBM Corporation 21
Domino Integration● Sametime Contact List ● Who Is Here ● Lotus Web Conferencing● Lotus Document Viewer● Lotus Notes View● Domino Web Access● Inline QuickPlace ● My Lotus QuickPlaces ● Domino Document Manager● People Finder● Domino Application (catalog)
© 2008 IBM Corporation 22
Web 2.0 Support Superior enhanced User Experience
– Improved response times – AJAX, REST, client–side aggregation, C2A – Enhanced flexibility – easy end user customization through drag & drop,
Google gadgets, etc.– Smart markup and dynamic menus through semantic tags
Drive Innovation and Productivity through Social Software– Lotus Connections portlets – Quickr blogs, wikis, and forums
Improve time to value, time to market– Business user situational application development through the Portlet
Pallette, drag & drop page composition, and composite application templates– Business user contribution of WCM content– More assets (REST, ATOM, gadgets) available to choose from.
© 2008 IBM Corporation 23
Customer identification with your website can
increase loyalty
Remember meThe site recognizes me without login…The site recognizes me without login…
…requires user authentication…
Access to sensitive service or operation,...
… before access is provided.
© 2008 IBM Corporation 24
Resource Manager Portlet
© 2008 IBM Corporation 25
Tooling for Portal Development
● Rational Application Developer● An open, comprehensive development environment for building
e-business applications● Portal Tools are fully integrated to support portal and portlet
development● Provides Portal Test Environment
© 2008 IBM Corporation 26
IBM WebSphere Portlet FactorySpeeds SOA Value and Deployment of WebSphere Portal
● Automation for multi-page, complex portlets without coding – speeds development/deployment
● Change simplified for evolving business requirements – increases efficiency of IT, LOB and users
● Reuse for generation of new portlets from existing portlet models on demand – serve more business and user requirements for more value
● SOA for integration/delivery of existing applications and portlet interfaces as reusable services – flexibility for increased ROI
Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The technology enabled Allmerica to build the portal in four months, whereas using API technology would have taken about 16 months, he estimates.
Mike Clifton, Vice President of IT, Allmerica InsuranceSource: Insurance & Technology, May 2005http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146
Using the tool [Portlet Factory] also saved Allmerica $1 million in development costs, Clifton adds. The technology enabled Allmerica to build the portal in four months, whereas using API technology would have taken about 16 months, he estimates.
Mike Clifton, Vice President of IT, Allmerica InsuranceSource: Insurance & Technology, May 2005http://www.insurancetech.com/story/showArticle.jhtml?articleID=160906146
© 2008 IBM Corporation 27
Build Real-time Personalized Dashboards Sales Vice President
Regional Mgr
Local Sales Mgr
Alerts personalized
Scorecard shows regional info only
Data filter adapts
Graph displays revenue for
selected office
Scorecard shows office info only
© 2008 IBM Corporation 28
Workplace Dashboard Framework is a set of reusable assets, robust administration tools, and dashboard-specific features that speed the creation of custom dashboards.
Record List & Detail
Hierarchy Drill Down
Status Indicator
Status Page
Summary Row
Summary & Drilldown
Query Filter
Repository of Reusable Design Components
© 2008 IBM Corporation 29
WebSphere Portlet Catalog
http://catalog.lotus.com/wps/portal/portal
● Over 1,500 Pre-made portlets
● 270 ISV’s Providing Portlets● 26 ISVS have OEM’d IBM Portal● 1,200 Partners Trained on Portal
© 2008 IBM Corporation 30
Faced with rising complexity within its supplier-facing processes, Volkswagen needed to make its procurement employees more productive to stay ahead of the competition
Challenge
“We need knowledgeable workers who can focus their energies on high-value activities and driving new efficiencies, spending as little time as possible seeking and wading through information.”- Dr. Martin Hoffman, Group Executive Director for Purchasing Process and Information Management, Volkswagen AG
Customer Quote
20 percent increase in procurement staff productivity Achieved 100% payback within one year Significant decreases in materials purchasing and inventory costs
Value
An On Demand Workplace that includes an enterprise wide portal for employees and suppliers whose sensing, analytic and workflow capabilities have radically streamlined the way employees access and act on information
Solution
Volkswagen AG
© 2008 IBM Corporation 31
Build e-relationship with customers and agents to deliver more responsive customer service, while also lowering operational costsChallenge
“Insurance customers are enjoying a much richer experience with Prudential. From our highly available Web portal, they can tap an array of information resources to plan their finances. And the big payback for Prudential is moving transactions out of the call center and to the Web site--resulting in a significant year-on-year reduction in call volumes.” - David Kennington, Prudential , VP of IS
Customer Quote
• Currently supporting 300,000 registered users, as well as 400 new registrants and 8,000 unique visits a day, the portal is easing the burden on call center staff, enabling service representatives to focus their attention on value-added tasks. And customers are pleased to be able to find answers to routine queries on their own, when they need them. Today, 15 percent of exchanges and 5 percent of redemptions are processed online.
Value
WebSphere Portal was selected to provide a single platform for the deployment of integrated Java-based & non-Java applications. Insurance policyholders can access their updated account information in real-time and across products, learn about various 10 applications from 9 departments have been brought together through this portal.
Solution
Prudential Insurance
© 2008 IBM Corporation 32
• A tailored experience for drivers–Low level of computer experience
–$3,000 to hire a driver, 120% turn over rate
• Owner Operator Portal and “The Informer” Kiosk
–Self service while on the road
• Business Value–20% reduction in total calls led to reduction in support staff
–Increased morale with drivers
–30min hold time down to 1min
–Reduction in time to get paid for work
–Consistent communication, collaborate with home and Swift HQ
Swift Transportation – Driver Self-Service
© 2008 IBM Corporation 33
TransAlta - Plant Manager Emissions Dashboard
© 2008 IBM Corporation 34
Agenda
● What is a Portal? Why Portals?● WebSphere Portal Overview, Features and Components● WebSphere Portal Architecture● Packaging
© 2008 IBM Corporation 35
HTTP
Server
…DatabaseSupportingServices
…
WCM
Backend2
Users
LDAP
Backend1
…
Basic Context Diagram
Portal Server
WebSphere App Server
© 2008 IBM Corporation 36
Authorisation Server
…DatabaseSupportingServices
Identity Management
…
WCM
Backend2
Users
LDAP
Backend1
…
HTTP
Server
Authentication Plugin
Context Diagram with 3rd-Party Security
Portal Server
WebSphere App Server
© 2008 IBM Corporation 37
Architecture Overview WebSphere Portal V6.1
PortalDatabase(s)
User profile
DatabaseLDAP Directorie(s)
Page Aggregation
Themes and skins
Page Handler
Dynamic UI Manager
Rules
Portlet Container and Services
Portlet API
Content access
Search
PortletPreference
Collab-oration
AJAXProxy
Webclipper
Admin
SiteAdmin
CredentialVault
SingleSign-on
XML AccessPortal ScriptREST / APP
J2EE
JCA
WebServices
EJB
JMS
JDBC
Servlet
Security Caching
EnterpriseData, Applications,Internet Content
Process Server
Remoteportlet producer
AU
THEN
TICA
TION
Desktopand mobileBrowsers,
Mashups and offline Clients
Remoteportlet
consumer
.
.
PolicyPortalModel
TemplateComposition
ComponentHandler
ApplicationRuntimeAUTHORIZATION
Feed Provider
JSR286
WSRP
1.0 + 2.0WSRP
1.0 + 2.0
Widgets
© 2008 IBM Corporation 38
Agenda
● What is a Portal? Why Portals?● WebSphere Portal Overview, Features and Components● WebSphere Portal Architecture● Packaging
© 2008 IBM Corporation 39
WebSphere Portal Accelerators Speed Time to Value
Introducing Business Accelerators…– Integrated packages that easily snap-on to WebSphere
Portal to deliver rapid time-to-value for specific business challenges
– Highly flexible, configurable, and scalable– Easily tailored for different roles & user types– Supports anytime and anywhere access from
browser, rich client, & mobile devices– Start small. Snap on additional Accelerators for
additional value
Accelerators dramatically speed time to value and reduce the cost of deploying portal-based business solutions– Shorten implementation cycles – Realize Time to Value without sacrificing flexibility– Realize quicker ROI on portal investment
Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value
© 2008 IBM Corporation 40
Current Accelerators
© 2008 IBM Corporation
Industry Toolboxes Application Briefs
describing solution scenarios.
Business Value Guides describing the value enabled by the WebSphere Portal and Accelerators, and help illustrate best-practice process and information flow.
Templates which can be used on top of WebSphere Portal to help jumpstart design and assembly of end solutions.
Demonstrations and recordings of example solutions design that illustrate how end solutions can look like.
Other Code Assets include sample Forms, Dashboards, or other Portlets which can help expedite the assembly of a solution.
www.ibm.com/websphere/portal/industry
© 2008 IBM Corporation 42
Product support pages
WebSphere Portal:http://www.ibm.com/software/genservers/portal/support/
WebSphere Portal Zone on developerWorks:http://www.ibm.com/developerworks/websphere/zones/portal/
WebSphere Portal Support Wiki:http://www-10.lotus.com/ldd/portalwiki.nsf
Web Content Management:http://www.ibm.com/software/lotus/support/workplace-webcontent-mgmt/support.html Web Content Management Best Practices Wiki:
https://info2.lotus.com/lotus/quickr Product Documentation:
http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html