© 2010 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1
Curriculum UpdateSweden
April 2010
Michael Furminger
Technical Manager Europe
Cisco Networking AcademyTechnical Advocacy
Presentation_ID 2© 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Packet Tracer
Student Networking Knowledge and Skills
Cisco Networking Academy Curricula Portfolio
CCNPIT Essentials: PC Hardware and Software
IT Essentials
CCNA Discovery
CCNP
Security
CCNA Exploration
Networking for Home and Small
Businesses
Working at a Small-to-Medium
Business or ISP
Introducing Routing and Switching in the
Enterprise
Designing and Supporting Computer
Networks
Network Fundamentals
Routing Protocols and Concepts
LAN Switching and Wireless
Accessing the WAN
CCNASecurity
ROUTE: Implementing IP
Routing
SWITCH: Implementing IP
Switched Networks
TSHOOT: Troubleshooting and
Maintaining IP Networks
Network Professional
IT Technician
Network Technician
Network Associate
Network Specialist
Presentation_ID 3© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Cisco Networking AcademyProduct Roadmap 2010
Additional protocols and features
Enhancements to support PT based exams and games
Updated programming platform
PT 5.3
2009
PT SBA Beta Release—Practice exams for
CCNA courses
Entrepreneurial Skills Beta
NovDec May
2010
Jun Jul Aug Sep OctJan Feb Mar Apr
Align to CompTIAA+ 2009 objectives
Packet Tracer activities
TSHOOT
Aligns to new Cisco CCNPcertification exam
SWITCH
ROUTE
Align to new Cisco CCNPcertification exams
ITE 4.1 CCNP 6.0 CCNP 6.0
Non-UN Languages Translations
Presentation_ID 4© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNA Security
Launched July 2009
Enabled for both in-person and blended learning environments
Remote access to lab equipment—NetLab compatible topology
Use of videos for some lab configurations
Aligned with CCNA Security certification
Complex hands-on lab per chapter with multiple sections
Packet tracer activities
4© 2008 Cisco Systems, Inc. All rights reserved.
Presentation_ID 5© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNA Security Adoption – Western Europe
2
4 4
5
7
1 1
6
1 1
2
1
6
4
1
8
0
1
2
3
4
5
6
7
8
9
54 Academies Adopted as of February 2010
Call To Action:
• Any major barriers to adoption?
• Convert NS1/NS2 academies to teach CCNA Security – 24 out of 53 converted (45.3%)
Source: MRE CCNA Security Adoption Report, February 14, 2010
1,343 students enrolled
59 instructors trained
491 instructors grandfathered
Presentation_ID 7© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
IT Essentials: PC Hardware and Software v4.1
Align to CompTIA A+ 2009 Objectives
New and updated content including:
New hardware technology
New OS information
More troubleshooting skills
Increased network application skills
Increased wireless and security skills
Addition of Cisco Packet Tracer activities
Packet Tracer’s rich simulation environment allows students to explore, experiment, and develop problem solving and troubleshooting skills
ITE: PC Hardware and Software v4.1 out now
Presentation_ID 8© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
ITE v4.0 – European Market Active Students Theater Name Region Geo Drilldown #1 # Of Active Students Year Ago # Of Active Students Change From Year Ago % Chg # Of Active Students
Austria & Sw itzerland 475 335 140 42%
France 2,263 1,427 836 59%
Germany 3,683 1,931 1,752 91%
Italy 4,357 1,863 2,494 134%
Mediterranean 4,732 2,875 1,857 65%
Northern Europe 4,225 3,525 700 20%
UK and Ireland 10,569 8,908 1,661 19%
30,304 20,864 9,440 45%
European Market European Market
Grand Total
Presentation_ID 10© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Packet Tracer Skills Based Exams
Provide students with a way to assess their performance and knowledge of networking concepts and skills
Assessment environment presents complex and authentic tasks, immediately scores the exams, and provides rich, detailed feedback integrated with the Gradebook
Helps students and instructors identify areas that need improvement to increase student confidence, satisfaction, and success when preparing for the final hands-on skills exam
Presentation_ID 11© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Packet Tracer SBA Exam Experience
Launch
1
Take Exam
2
Submit It
3
Automatically Scored
4
View Feedback
5
11© 2008 Cisco Systems, Inc. All rights reserved.
Presentation_ID 12© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Packet Tracer SBA Detailed FeedbackHelps Students Identify Areas for Improvement
Proficiency Estimates Detailed Scoring Feedback
12© 2008 Cisco Systems, Inc. All rights reserved.
Presentation_ID 13© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Beta Release of Packet Tracer SBAs
CCNA Discovery Exam Name
Networking for Home and Small Businesses Dhomesb Basic Configuration PT Practice SBA
Working at a Small-to-Medium Business or ISP DsmbISP Basic Configuration PT Practice SBA
Introducing Routing and Switching in the Enterprise DRSEnt OSPF/ACL PT Practice SBA
Designing and Supporting Computer Networks DCompNtwk Frame Relay/EIGRP PT Practice SBA
CCNA Exploration Exam Name
Network Fundamentals ENetwork Basic Configuration PT Practice SBA
Routing Protocols and Concepts ERouting OSPF PT Practice SBA
LAN Switching and Wireless ESwitching Basic Switching/Wireless PT Practice SBA
Accessing the WAN EWAN NAT/ACL PT Practice SBA
Available Now
Note: PT Skills-based Assessments Are Available in English Only But Are Available for Use in Non-English Classes
Presentation_ID 14© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Beta Progress
If you are already a participant – Thank you !
Please remind your students and instructors to submit their surveys
If you are not a participant – Please take a look at
Cisco Packet Tracer Beta Skills Based Assessment Announcement
Participating… Global Europe
Academies 536 125
Classes 649 167
Registered Students 9596 2234
Active Students 3277 829
Presentation_ID 15© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Improved Linksys models, wireless security
Cable and DSL enhancements
Call Manager Express (VOIP support)
FTP server and routers/switches - Server and Client
Email system (SMTP – POP3) - Server and Client
BGP – realistic representation of Internet for scenarios
Generic IP end devices – to create more versatility in device
creation
Activity Wizard Initial Tree enhancements – more scenario
variations
Packet Tracer v 5.3
Presentation_ID 16© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
PT 5.3 and CCNA and CCNP Curricula
CCNA Discovery
D1: improved Linksys and wireless– Generic IP end devices
D2: better DNS, improved DHCP, wireless security, new FTP, SMTP, POP3,
D3: Improved multiarea OSPF, EIGRP, BGP
D4: New ISR VOIP, Call Manager Express
CCNA Exploration
E1: improved HTTP, DNS, DHCP, new FTP, SMTP, POP3
E2: Improved multiarea OSPF, EIGRP, new BGP
E3: Improved Linksys models, wireless security, 802.11
E4: New PPPoE, enhanced IPSec, Cable and DSL enhancements
CCNPImproved multiarea OSPF, EIGRP, new BGP
Version 5.3 enhancements provide new or enhanced
functionality to help illustrate the following topics:
Presentation_ID 17© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Packet Tracer 5.2 Protocol Support
Application
HTTP, TFTP, Telnet, SSH, DNS, DHCP , NTP, SNMP ,AAA
Transport
TCP and UDP, TCP Nagle Algorithm & IP Fragmentation, GRE VPN
Network
IPv4, ICMP, ARP, IPv6, ICMPv6, IPSec
RIPv1/v2/ng, Multi-Area OSPF, EIGRP
Static Routing, Route Redistribution, Multilayer Switching, L3 QoS, NAT,
CBAL , Zone-based policy firewall and Intrusion Protection System on the ISR
Network Access/Interface
Ethernet (802.3), 802.11, HDLC, Frame Relay, PPP
STP, RSTP, VTP, DTP, CDP, 802.1q, PAgP
L2 QoS, SLARP, Auto Secure, Simple WEP, WPA, EAP
*New in PT 5.2 *Enhanced in PT 5.2
Presentation_ID 18© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNPv6
Presentation_ID 19© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Cisco CCNP Certification Revision
CCNP certification revisions officially announced by Cisco on January 26, 2010
Revised CCNP aligns to job role of professional-level network engineer
More emphasis on troubleshooting—key for employers and foundation for expert-level skills
Based on rigorous, customer-focused job task analysis
Job titles such as network engineer, system engineer, network support specialist, network administrator, network consultant, system integrator
Presentation_ID 20© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP Certification Exam Revisions
Existing CCNP Exams Revised CCNP Exams Available
Building Scalable Cisco Internetworks (BSCI)#642-901, 90 min. exam
Implementing Cisco Routing (ROUTE)#642-902, 120 min. exam
March 2010
Building Cisco Multilayer Switched Networks (BCMSN)#642-812, 90 min. exam
Implementing Cisco Switched Networks (SWITCH)#642-813, 120 min. exam
March 2010
Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)#642-832, 120 min. exam
April 2010
Implementing Secure Converged Cisco Wide-Area Networks (ISCW)#642-825, 90 min. exam
No replacement
Optimizing Converged Cisco Networks (ONT)#642-845, 90 min. exam
No replacement
Presentation_ID 21© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 Curriculum
3 new Networking Academy courses align with the 3 new Cisco CCNP certification exams
CCNP ROUTE: Implementing IP Routing
Replaces CCNP 5.0 Building Scalable Internetworks
Scheduled for release in July 2010
CCNP SWITCH: Implementing IP Switched Networks
Replaces CCNP 5.0 Building Multilayer Switched Networks
Scheduled for release in July 2010
CCNP TSHOOT: Troubleshooting and Maintaining IP Networks
New course
Available April 2010
Presentation_ID 22© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 Features and Benefits
Provides an in-depth, theoretical overview of advanced routing and switching and troubleshooting complex enterprise networks
Builds on the Cisco CCNA Discovery and CCNA Exploration courses with more complex network configurations, diagnosis, and troubleshooting
Students gain significant hands-on interaction with networking equipment to prepare them for certification exams and career opportunities
Hands-on labs and case studies help students apply what they learn and develop critical thinking and complex problem-solving skills
Presentation_ID 23© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Who Should Enroll?
College and university-level students seeking career-oriented, enterprise-level networking skills
IT professionals wishing to expand their core routing, switching, and network troubleshooting skills to advance their careers
Current CCNA certification holders who wish to build on their CCNA knowledge base
Individuals seeking Cisco CCNP certification
Presentation_ID 24© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Course Design
Presentation_ID 25© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 User Experience
CCNP 5.0 CCNP 6.0
Authored Text Yes - onlineYes - Cisco Press textbooks
(traditional and e-book formats)
Graphical User
Interface (GUI)
Older GUI browser platform,
based on ITE styleNo
Interactive Media No n/a
Labs Yes – launched from the GUI Yes – offered standalone
Case Studies Yes Yes – offered standalone
Chapter Quizzes Yes No
Chapter and
Final ExamsYes Yes – same online delivery
Skills Based
AssessmentsYes Yes
Presentation_ID 26© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
3 courses, each 1 semester long (~ 70 hours)
Delivered leveraging Cisco Press textbook
Average 3 complex hands-on labs per chapter
Similar lab approach as CCNP v5.0
NETLAB compatible topologies, enabled for remote operation
1 case study activity per course
1 chapter exam per chapter
1 final exam and 1 skills-based assessment per course
Aligned to the new Cisco CCNP certification exams
CCNP v6.0 Course Elements
Presentation_ID 27© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 CurriculumCisco Press Books
Each course uses a textbook developed and published by Cisco Press in close collaboration with Networking Academy
Textbooks for SWITCH, ROUTE and TSHOOT courses will be available in printed and electronic (e-Book) formats
English language only, available globally
Order through your Pearson sales rep or directly from www.ciscopress.com
Visit www.ciscopress.com/ccnp for a
complete list of titles available
Presentation_ID 28© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Scope andSequence
Presentation_ID 29© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
After completing the 3 courses, students will be able to perform the following:
Implement, monitor, and maintain routing and switching services in an enterprise campus network.
Plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions
Implement IPv6, EIGRP, BGP, and OSPF in an enterprise network.
Configure secure routing solutions to support branch offices and mobile workers.
Implement the secure integration of VLANs, WLANs, voice, and video into campus networks.
Plan, configure, and verify the implementation of complex enterprise switching solutions.
Plan and execute regular network maintenance to monitor and maintain complex enterprise routed and switched IP networks.
Perform network troubleshooting using technology-based processes and best practices, based on systematic and industry recognized approaches
CCNP v6.0 CurriculumCurriculum Objectives
Presentation_ID 30© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 CurriculumCourse Outline
ChapterROUTE:
Implementing IP Routing
SWITCH:
Implementing IP Switching
TSHOOT: Maintaining and
Troubleshooting IP Networks
1 Routing Services Analyzing the Cisco Enterprise
Campus Architecture
Planning Maintenance for Complex
Networks
2Configuring the Enhanced Interior
Gateway Routing Protocol
Implementing VLANs in Campus
Networks
Troubleshooting Processes for Complex
Enterprise Networks
3Configuring the Open Shortest Path
ProtocolImplementing Spanning Tree
Using Maintenance and Troubleshooting
Tools and Applications
4 Manipulating Routing Updates Implementing InterVLAN Routing Maintaining and Troubleshooting Campus
Switched Solutions
5 Implementing Path Control Implementing High Availability and
Redundancy in a Campus Network
Maintaining and Troubleshooting Routing
Solutions
6Implementing a BGP Solution for
ISP Connectivity Securing the Campus Infrastructure Troubleshooting Addressing Services
7Implementing Routing Facilities for
Branch Offices and Mobile Workers
Preparing the Campus Infrastructure
for Advanced Services
Troubleshooting Network Performance
Issues
8Implementing IPv6 in the Enterprise
Network Troubleshooting Converged Networks
9Maintaining and Troubleshooting Network
Security Implementations
10
Review and Preparation for
Troubleshooting Complex Enterprise
Networks
Presentation_ID 31© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Experience-oriented courses employ industry-relevant instructional approaches to prepare students for professional jobs in the industry
Can be delivered as an independent curriculum or integrated into a broader course of study, such as IT-related degree and diploma programs or continuing education programs
Can be offered in an in-person or a blended distance learning (BDL) environment.
CCNP v6.0 Learning Environment
Presentation_ID 32© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Course Experience
CCNP 5.0 CCNP 6.0
Authored Text
Yes- Online Yes – Cisco Press Textbook
GUI Old platform – Browser based ITEstyle
No
Interactive Media
No Not applicable
Labs Yes – Launched within the GUI Yes – Delivered standalone
Case Studies
Yes Yes – Delivered standalone
Chapter Quizzes
Yes No
Chapter & Final Exams
Yes Yes
Presentation_ID 33© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Instructor Training
Presentation_ID 34© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP 6.0 Instructor Training
TSHOOT training is required for ALLinstructors
ROUTE & SWITCH training is not required for instructors currently certified to teach both BSI and BMSN
―Train the trainer‖ will be offered to qualified CCNP CATC/RA instructors for TSHOOT only
CATC/RA instructors will train all local instructors - remote/BDL options should be available when possible
Presentation_ID 35© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
CCNP v6.0 Training Requirements
v5.0 Instructor
Training Completed
v6.0 Training Required?
ROUTE SWITCH TSHOOT
All CCNP courses No No Yes
BMSN and BSI No No Yes
BMSN only Yes No Yes
BSI only No Yes Yes
None of the above Yes Yes Yes
Presentation_ID 36© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Resources
Presentation_ID 37© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
For More Information
Available for download on CCNP Course Catalog page on Academy Connection
CCNP At A Glance
CCNP Datasheet
CCNP v6.0 Scope and Sequence
CCNP v6.0 FAQs
CCNP v6.0 Overview Presentation
Certification information
Cisco CCNP certification
CCNP Exam Combination Tool (note: see FAQ above for exam availability for Networking Academy students)
Presentation_ID 38© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Entrepreneurship Education
Teach technology-based entrepreneurial skills
Case study modules with realistic scenarios, highlighting ethics and social benefit aspects of entrepreneurial mindset
Learning game—An engaging game for experiential learning
Aligns with the ICT skills and 21st century skills taught within Networking Academy courses
Unlock entrepreneurial capabilities to meet global challenges of 21st Century
Advance entrepreneurship education as a key driver for sustained social and economic development
Cultivate and provide exposure to entrepreneurial thinking and mindset
Cisco Networking Academy Approach
World Economic Forum White Paper
Presentation_ID 39© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Entrepreneurial Skills User Experience
4. Learn related business skills in case study
5. Practice skills in learning game
2. Go to Entrepreneurial skills catalog
3. Select appropriate Case Study and/or download game
1. Study ITE or CCNA Curricula
Presentation_ID 40© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Prototype Case Studies
Case Study: Starting an Internet Café
Think like an entrepreneur
Recognize an opportunity
Calculating costs
Creating a business plan
Case Study: Making a Business Successful
Assess core business
Customer and market analysis
Review and revise business plan
Consider adding services to increase profits
Plan for future growth
Presentation_ID 41© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Prototype Game
An Engaging Game for Experiential Learning Within the Context of Realistic Scenarios
Presentation_ID 42© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Entrepreneurial Skills Beta Plan
Conduct a beta to gather broad customer feedback from instructors and students
globally starting late April 2010
What: 5 Case Studies + Game enhancements – English only:
Who:
Available to all academies, all courses, all instructors.
Invite all instructors to expose students to entrepreneurial skills and incorporate the case
studies and game into in their classes
How:
Accessible through AC – Instructors exposed to all case studies & game on Instructor Class
Home Page
Instructors ―check boxes‖ what they want students to have access from Student Class Home
Page
Instructors and students are requested to provide their feedback on content, game play,
overall experience
Case Study Pre-Req / Use In
Charging for Expertise ITE
Starting an Internet Café
Making the Business Successful
CCNA D1, CCNA E1
Providing Outsource Services
Contractor Services
CCNA D3 , CCNA E3
Presentation_ID 43© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Translation
UN Languages32 Translated Courses Available
Non-UN Languages39 Translated Courses Available
IT Essentials: PC Hardware and Software
Arabic, French, Russian, and Spanish
CCNA Discovery: All four courses
French, Russian, Simplified Chinese, Spanish
CCNA Exploration: All four courses
French, Simplified Chinese, Spanish
IT Essentials: PC Hardware and Software
Brazilian & European Portuguese, Greek,
Hindi, Hungarian, Italian, Japanese, Romanian, Turkish
CCNA Discovery:
Hungarian, Japanese, Traditional Chinese, Polish, Turkish, Romanian
CCNA Exploration:
Brazilian Portuguese, Korean, Polish, Traditional Chinese
Presentation_ID 44© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Presentation_ID 45© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Collaborative Global Community www.academynetspace.com
Current Statistics
Over 62,000 registered users
Over 14,000 registered in the European Countries
80% students, 8% instructors, 12% affiliates and others
45© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Play
NetSpace Challenge: Daily questions on networking and IT
Skills Pursuit: Networking Scenarios
Connect
To Academies
To Individuals
To your own personal Social Networks
Collaborate
Provide feedback on games in the Game Space
Submit questions for NetSpace Challenge
Win
Prize Room
Recognition on leader boards
Game Space
Launched Dec, 2009
NEW games and more to come next year
Presentation_ID 46© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Netacad in facebook
Presentation_ID 47© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Netacad in twitter
Presentation_ID 48© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Presentation_ID 49© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Presentation_ID 50© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Non-UN Language – NetAcad Translation Pilots
Languages ITE D1 D2 D3 D4 E1 E2 E3 E4
Br Portuguese
German
Greek
Hindi
Hungarian
Italian
Japanese
Korean
Polish
Port Portuguese
Romanian
Turkish
Tr Chinese
Available
ITE = IT Essentials PC Hardware and Software Course
D1 – D4 = CCNA Discovery, Courses 1, 2, 3, 4
E1 – E4 = CCNA Exploration, Courses 1, 2, 3, 4
In Progress Planned
39 Translated Courses Available
Updated: February 2010= Released in Q2FY10, All others released prior to Q2FY10
Released In Progress Planned
51© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential
Translation Roadmap
Released
In Progress
Placeholder
• Placeholders continue into Q1FY12
• Supplemented funding needs in Q3FY10
• Moving forward can only release 2 CVLs
per month
X = Reserved for other NetAcad releases
X
X
X = Reserved for other NetAcad release
February March April May June July August September October November December January February March April May June July August September October
ITE Port PortD1 4.0 GermanE2 Korean D2 v4.1 JP X D2 GermanD2 Port PortD1 Por PortugueseITE Hindi ITE HebrewITE RomanianE4 Polish ITE SpanishITE RussianITE Br Portuguese ITE HungarianITE JapaneseITE Portugal Portuguese
D4 Hungarian X E4 Tr Chinese X E3 Korean ITE Greek ITE BanglaE3 Polish ITE FrenchITE Arabic ITE Italian ITE Polish ITE Turkish
E3 Tr Chinese XD4 Japanese
ITE Polish re-release
D1 Romanian
Q4FY10 Q1FY11 Q2FY11Q3FY10 Q1FY12Q3FY11 Q4FY11