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International Journal of Research & Development in Technology and Management Science Kailash Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467 [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com Paper Id: IJRDTM 05303 Published By: AN ANALYSIS OF HAIR CARE PRODUCTS WITH REFERENCE TO INDIAN MARKET (MYTHS FACTS VS FICTIONS AND CONSUMER SATISFACTION) By Dr. (Ms) MAMTA VYAS | Sri Aurobindo Institute of Management & Science |Indore (Mp) | Affiliated To DAVV Indore ABSTRACT Hair care products consist of hair oil, shampoos, conditioners and hair color. Hair care products comprise many different brands and varieties, but they boil down to a handful of specific hair care functions: cleaning, conditioning, styling and coloring the hair. The world hair care products industry witnessed 3% expansion in 2010, generating revenue of almost $49 billion and volume sales of more than 15 billion units, according to Market Line. The market is expected to reach almost $58 billion in 2015, representing 18% expansion over a five-year period. The market should hit a volume of almost 18 billion units in 2015 for a 19% growth rate. Branding play an important role especially in marketing of products in hair care market, brand preference of any products may affects its sale. Any products having high brand preference of customer slowly leads to brands loyalty also. This research study aims towards identifying the key elements /factors ,which affects brand preference of a customer in hair care markets as well as finding the correlation between the various brands of hair oil, shampoos, conditioners and hair color through structured questionnaires and the statistical tools lastly to get the detailed insight of „attitude characteristics‟ of hair care concept the relationship between a specific brand in different function products on consumer buying behavior. KEYWORD: Hair Oil, Shampoos, Conditioners and Hair Color. INTRODUCTION Haircare products comprise many different brands and varieties, but they boil down to a handful of specific haircare functions: cleaning, conditioning, styling and coloring the hair.henna, Indigo, Amla, Neem, Shikakai...those are just a few names natural hair care products in olden days. They are herbs and plants that are usually natural hair care products for healthy hair .Healthy hair comes from healthy care products.
Transcript
  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    AN ANALYSIS OF HAIR CARE PRODUCTS WITH REFERENCE TO

    INDIAN MARKET (MYTHS FACTS VS FICTIONS AND CONSUMER SATISFACTION)

    By

    Dr. (Ms) MAMTA VYAS | Sri Aurobindo Institute of Management & Science |Indore (Mp) |

    Affiliated To DAVV Indore

    ABSTRACT

    Hair care products consist of hair oil, shampoos, conditioners and hair color.

    Hair care products comprise many different brands and varieties, but they boil

    down to a handful of specific hair care functions: cleaning, conditioning, styling

    and coloring the hair. The world hair care products industry witnessed 3%

    expansion in 2010, generating revenue of almost $49 billion and volume sales of

    more than 15 billion units, according to Market Line. The market is expected to

    reach almost $58 billion in 2015, representing 18% expansion over a five-year

    period. The market should hit a volume of almost 18 billion units in 2015 for a

    19% growth rate. Branding play an important role especially in marketing of

    products in hair care market, brand preference of any products may affects its

    sale. Any products having high brand preference of customer slowly leads to

    brands loyalty also. This research study aims towards identifying the key

    elements /factors ,which affects brand preference of a customer in hair care

    markets as well as finding the correlation between the various brands of hair

    oil, shampoos, conditioners and hair color through structured questionnaires and

    the statistical tools lastly to get the detailed insight of attitude characteristics

    of hair care concept the relationship between a specific brand in different

    function products on consumer buying behavior.

    KEYWORD: Hair Oil, Shampoos, Conditioners and Hair Color.

    INTRODUCTION

    Haircare products comprise many different brands and varieties, but they boil down to a

    handful of specific haircare functions: cleaning, conditioning, styling and coloring the

    hair.henna, Indigo, Amla, Neem, Shikakai...those are just a few names natural hair care

    products in olden days. They are herbs and plants that are usually natural hair care products for

    healthy hair .Healthy hair comes from healthy care products.

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    'hair care' is taken to mean care of hair on the human head, but mention may be made of

    processes and services which impact hair on other parts of the body. This includes men's and

    women's facial, pubic, and other body hair, which may be colored, trimmed, shaved, plucked,

    or otherwise removed with treatments such as waxing, sugaring, and threading. These services

    are offered in salons, barbershops, and day spas, and products are available commercially for

    home use. Laser hair removal and electrolysis are also available, though these are provided (in

    the US) by licensed professionals in medical offices or specialty spas. Washing hair removes

    excess sweat and oil, as well as unwanted products from the hair and scalp. Often hair is

    washed as part of a shower or bathing with shampoo, a specialized surfactant. Shampoos work

    by applying water and shampoo to the hair. The shampoo breaks the surface tension of the

    water, allowing the hair to become soaked. This is known as the wetting action. The wetting

    action is caused by the head of the shampoo molecule attracting the water to the hair shaft.

    Conversely, the tail of the shampoo molecule is attracted to the grease, dirt and oil on the hair

    shaft. The physical action of shampooing makes the grease and dirt become an emulsion that is

    then rinsed away with the water. This is known as the emulsifying action. Sulfate free

    shampoos are less harming on color treated hair than normal shampoos that contain sulfates.

    Sulfates strip away natural oils as well as hair dye. Sulfates are also responsible for the foaming

    effect of shampoos. Shampoos have a pH of between 4 and 6 and do not contain soap. Soapless

    shampoos are acidic and therefore closer to the natural pH of hair. Acidic shampoos are the

    most common type used and maintain or improve the condition of the hair as they don't swell

    the hair shaft and don't strip the natural oils. Conditioners are often used after shampooing to

    smooth down the cuticle layer of the hair, which can become roughened during the physical

    process of shampooing. There are three main types of conditioners: anti-oxidant conditioners,

    which are mainly used in salons after chemical services and prevent creeping oxidation;

    internal conditioners, which enter into the cortex of the hair and help improve the hair's internal

    condition (also known as treatments); and external conditioners, or everyday conditioners,

    which smooth down the cuticle layer, making the hair shiny, comb able and smooth.

    Conditioners can also provide a physical layer of protection for the hair against physical and

    environmental damage. Hair coloring is the process of adding pigment to or removing pigment

    from the hair shaft. Hair coloring processes may be referred to as coloring or bleaching,

    depending on whether you are adding or removing pigment. Temporary hair tints simply coat

    the shaft with pigments which later wash off.

    Most permanent color changes require that the cuticle of the hair be opened so the color change

    can take place within the cuticle. This process, which uses chemicals to alter the structure of

    the hair, can damage the cuticle or internal structure of the hair, leaving it dry, weak, or prone

    to breakage. After the hair processing, the cuticle may not fully close, which results in coarse

    hair or an accelerated loss of pigment. Generally, the lighter the chosen color from one's initial

    hair color, the more damaged it may be. Other options for applying color to hair besides

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    chemical dyes include the use of such herbs as henna and indigo, or choosing ammonia-free

    solutions.

    The hair care market is often considered a mature market with little potential for expansion;

    however, the majority of hair product categories have experienced substantial growth over the

    past decade. This companys hair care product line caters to several different segments by hair type, texture, and color. The companys products have grown to include some of the best-known brands in women's beauty worldwide.

    Maintaining market leadership in a highly competitive market, developing differentiated

    products, and building customer loyalty were the primary goals for this client. They wanted to

    gain a deeper understanding of the target and user segments and their needs and to gauge the

    opportunity for existing and new products. The buying decision for hair care products not only

    depend on Brand but also on personal Experience, packaging, sales promotion ,personal

    selling, advertising ,product trustworthiness and brand loyalty .

    Increasing awareness among consumers has made manufacturers realized that a one size fits all & no varieties approach is no longer enough to attract customers. the demand for customized offerings has resulted in the emergence of niche segments in the Indian hair care

    market

    It is vital that hair care products do not actually damage the hair under the pretext of

    beautifying it. The hair must also be able to resist attack. Therefore, every product is subjected

    to real "torture tests" on a number of strange machines so that only the survivors will be

    worthy of actually being used on hair.

    LITERATURE REVIEW

    Ruchita Saxena (2008) has explored the facts that Hindustan Unilever (HUL) has

    increased its share in the shampoo market even as rivals Procter & Gamble (P&G) and

    CavinKare have suffered erosion. She also mentioned that according to retail

    measurement figures released by AC Nielsen, market leader HULs share grew from

    46.9% in January to March (2007) to 47.8% in the October to December (2006) quarter

    and in the same period, P&Gs market share fell from 25% to 23.7% and third placed

    CavinKares from 12.6% to 12%.

    P. Guru Ragavendran et al (2009) emphasized in their research that the survey helped

    them in understanding the consumer perception on brand awareness and position of

    product in the market. It was observed that consumers expectations were Quality,

    benefits offered and

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    packaging of shampoos. Based on the results obtained, integrated marketing

    communication was suggested; as a result an improvement of 8% to 12.6% was

    observed in target population.

    Albert Ferror et al (2012) concluded in their study that the European market of

    perfumery and cosmetics is the largest in the world. Germany has the largest market in

    the Europe, followed by France, UK, Italy and Spain. These countries are the big 5 of

    the sector, and they are leaders in number of new product launches and in volume of

    production, exports and imports.

    Keller (2003) argued that famous brand names can assimilate product benefits and lead to higher recall of advertised benefits thannon-famous brand names. There are

    many unfamiliar brand names and alternatives available in the market place. Consumers

    may preferto trust major famous brand names for satisfying purposes.

    These prestigious brand names and their images attract consumers to purchase the brand

    & bring about repeat purchasing behaviour andreduce price related switching

    behaviours (Cadogan & Foster, 2000).

    .Kohli & Thakor (1997) argued that a brand name involves the creation of an image or

    the development of a brand identity and is an expensive and time consuming process.

    The development of a brand name is an essential part of the process since the name is

    the basis of a brands image. Brand name is important for the firm to attractcustomers

    to purchase the product and influences repeat purchasing behaviour. Consumers tend

    to perceive the products from an overall perspective, associating with the brand name a

    ll the attributes andsatisfaction experienced by the purchase and use of the product and

    indeed, any negative associations that might exist.

    Duff (2007) investigated the niche market in womens cosmetics and observed that

    cosmetics buyers were becoming more fashion conscious and were demanding products

    with more attractive design; furthermore, consumers have a tendency to use different

    makeup designs for different occasions. It is further argued that design or visual

    appearance is the important part of the product, which includes line, shape and details

    affecting consumer perception towards a brand.

    Sproles & Kendall (1986) defined fashion consciousness as an awareness of new

    designs, changing fashions and attractive styling, as well as the desire to buy something

    exciting and trendy. They also observed that brands that supply stylish packages of

    features can at tract loyal consumers who are fashion conscious. Fashion leaders or

    followers usually purchase or continue repeatedly to purchase their products in stores

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    that are highly fashionable. They gain satisfaction from using the latest brands and

    designs which also satisfies the consumers ego.

    Hair colour has defined cultures, social status, professions, age and self-image; so when

    humans discovered ways to change hair color, it signify a major step in self-expression.

    This self expression, however, has always been influenced by innovative science. By

    dyeing the hair with Revlon Color Silk, and any other brand the product creates a

    moist and healthy look for the hair; thus, making the hair look better.

    Dr. Himani Sharma and Shallu Mehta (2012) said that Males frequency of using the

    shampoo is very less as compared to females and the consumers do not concentrate on

    the natural shampoos, they use it only for the purpose of cleaning, not for to make their

    hair healthier and stronger. The frequency of shampoo usage in males is very low. They

    use shampoo on special occasions such as weddings, parties etc. The maximum

    respondents i.e.51.39% prefers the TV for the advertisement and the consumers are not

    satisfied from the quality of the shampoo and also the free gifts distributed with them.

    Sachet is more preferred as compared to bottles for the purpose of packaging of

    shampoo.

    Guthrie, Kim & Jung (2008) examined women's perceptions of brand personality in

    relation to women's facial image and cosmetic usage .This study sought to develop a

    better understanding of how various factors influence perceptions of cosmetic brands in

    the USA. The survey included items measuring facial image, cosmetic usage,

    brand personality and brand attitude. The findings showed that an effective brand perso

    nality was important across all three brands, althoughconsumer perceptions pertaining

    to the remaining brand personality traits differed. The study found that consumers'

    facial image influenced the total quantity of cosmetics used. Results also indicated that

    a relationship existed between facial image and brand perceptions .Khraim (2011)

    argued that product quality plays a significant role in influencing consumers to be brand

    loyal customers. Additionally, the overall findings of the study showed that, amongst

    others, UAE consumers preferred brand name, product quality, price, promotion, store

    environment and service quality as relevant factors attributable to brand loyalty. All

    these factors showed positive relationships with brand loyalty, except design which had

    no relationship. Undeniably, the cosmetics industry is one area which offers vast

    potential in the consumer market where there is an increase in social activities. More

    reliable and positive findings on this topic would have an impact on consumers,

    marketers and policy-makers. Marketers should find it useful to understand how loyalty

    factors can affect consumer buying behavior in the marketplace, which can help in

    segmenting consumers and markets for their brands and marketing communication. By

    examining how cosmetic usage determines brand perceptions, companies can improve

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    their marketing strategies toenhance customer satisfaction and increase their customer

    base. Moreover, by identifying the brand personalities that attractconsumers, companies

    can pinpoint the characteristics customers look for in a product, which in turn can be

    used to enhance brand image.

    Cadogan & Foster (2000) argued that price is probably the most important

    consideration for the average consumer. Consumers with high brand loyalty are willing

    to pay a premium price for their favoured brand, so their purchase intention is not easily

    affected by price. In addition, customers have a strong belief in the price and value of

    their favorite brands, so much so that they would compare and evaluate prices with

    alternative brands (Keller, 2003). Consumer satisfaction can also be built by comparing

    price with perceived costs and values. If the perceived values of the product are greater

    than cost, it is observed that consumers will purchase that product. Loyal customers are

    willing to pay a premium even if the price has increased because the perceived risk is

    very high and they prefer to pay a higher price to avoid the risk of any change (Yoon &

    Kim, 2000)

    RESEARCH METHODOLOGY

    What is the market size of hair care products? Do hair care brands compete with traditional hair care products ? What are the major brands in hair care? Whether there is association combination between various hair care products brands.

    Research objective

    To study consumer preference for hair care products with respect to its various brands

    To analyze the relationship between a specific brand combination and its buying

    behavior in hair care products.

    To understand and select the key variables of attitude characteristics of hair care

    products

    To identifying the key elements /factors ,which affects brand preference of a customer

    in hair care markets.

    To know the impact of effectiveness of marketing strategies (Advertisement,

    promotional Schemes, celebrity Endorsement) on the brand preference of the consumer.

    Hypothesis

    Ho There is no significance relationship in specific brand combination of hair care products

    and buying behavior of consumer

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    H1 - There is significance relationship in specific brand combination of hair care products and

    buying behavior of consumer

    Research methodology

    Research Design

    The research work is the descriptive research design .Descriptive research design is adopted for

    fact gathering work, which helped in exploring the reasons combination of brand preference

    and also finding out the insights of the problem.

    DATA COLLECTION

    The following techniques were adopted for data collection :

    PRIMARY DATA ) COMMUNICATION APPROACH

    Primary data was collected through face to face interviews while filling up questionnaires. (100

    RESPONDENTS) It is a better method in cases where slight probing is required

    SECONDARY DATA

    Relevant information was gathered from magazines, newspapers and project reports that

    formed the secondary data.

    POPULATION /UNIVERSE

    SAMPLE FRAME :

    Target audience used from indore . All age group people both male and Female in Indore city

    will be consider as sample units.

    Sampling Methods : The sampling technique which would be used in random sampling.

    Sampling Size : 100 prospect used as the respondent.

    Result and Discussion

    Table 1 Showing Response of Hair Care Products Brand Combination Preferences

    S.N

    O

    HAIR

    OIL

    respon

    se

    HAIR

    SHAMP

    OO

    respon

    se

    HAIR

    CONDITION

    ERS

    respon

    se

    HAIR

    COLOU

    R

    response

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    1 bajaj

    almond

    drops -

    8 Sunsilk 9 Rejoice Hair

    conditioner

    4 natural

    mehedi

    19

    2 Dabur

    amla

    6 Clinic

    Plus

    7 Garnier

    Fructis

    Fortifying

    Cream

    Conditioner

    5 godrej

    expert

    6

    3 marico

    parachu

    te

    3 Pantene 7 TRESemme

    conditioner

    4 streax

    hair

    colour

    8

    4 nihar

    shanti

    amla

    3 Head &

    Shoulder

    s

    8 Sunsilk

    Thermashine

    Conditioner

    8 Facia

    Glamor

    6

    5 hair

    and cair

    oil

    2 Garnier

    Fructis

    6 Clinic Plus

    Soft And

    Silky Cream

    Conditioner:

    10 garnier 16

    6 sesa 3 Patanjali

    Kesh

    Kanti

    Hair

    Cleanser:

    9 Dove

    Nourishing

    Oil Care Daily

    Treatment

    Conditioner

    9 L'oreal 19

    7 himani

    navratn

    a hair

    oil

    6 Dove 10 LOreal Paris

    Fall Repair

    3X AntiHair

    Fall

    Conditioner:

    9 Revlon

    india

    12

    8 dove

    elixir

    4 Dabur

    Vatika

    5 LOreal Total

    Repair

    6 Wella

    Kolestint

    :

    9

    9 KESH

    KING

    11 Himalaya

    anti-hair

    fall

    4 Herbal

    Essences

    Hello

    5 Matrix: 6

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

    Published By:

    shampoo Hydration

    10 clear

    tech

    6 Loreal

    Paris

    4 Neutrogena

    Triple

    Moisture

    Deep

    Recovery

    Hair Mask:

    6 Color

    Mate:

    8

    11 Dabur

    vatika

    11 Tresemm

    e

    5 Organic

    Surge

    Moisture

    Boost

    conditioner

    5 Shahnaz

    Husain:

    11

    12 John

    sonsbab

    y

    adult

    10 Johnson

    s Baby

    Shampoo

    adult

    4 Himalaya

    Protein

    Conditioner-

    Repair and

    Regeneration

    4 Nice N'

    Easy

    5

    13

    Navratn

    a Cool

    Oilema

    mi ltd

    5 oriflame

    shampoo

    4 Infusium(

    Moisture)

    Ologie

    Conditioner:

    4 Naturtint 5

    14 clinic

    plus

    5 REJOIC

    E

    5 Boots

    Coconut and

    Almond

    Leave-In

    Conditioner:

    4 Godrej

    Nupur

    Mehendi

    11

    15 Patanj

    ali

    Cocon

    ut Oil:

    6 Herbal

    Essences

    3 streax hair

    conditioner

    7 Dr

    Jains:

    6

    16 Patanjal

    i Divya

    Badam

    Rogan

    3 Park

    Avenue

    Beer

    2 sesa 2 HERBA

    L

    ESSENC

    11

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    Almon

    d Oil

    Review

    Shampoo E

    17 Rejoice

    Hair

    Oil

    4 Matrix

    Biolage

    3 lotus 4 CLAIRO

    L

    6

    18 ASWI

    NI

    2 ASWINI 2 revlon india 3 Baba

    Ramdev

    Patanjali

    21

    19 ayur

    hair oil

    2 AYur

    Herbal

    Amla

    Shikakai

    With

    Reetha

    3 ASWINI 1 Ayur

    Natural

    Rajasth

    ani

    Heena

    Mehendi

    6

    total 100 100 100 10

    0

    1 To analysis the relationship between a specific brand combination and its buying behavior

    in hair care products using LINEAR INDEPENDENCE MATRIX

    v1 = ( 8 , 6 , 3 , 3 , 2 , 3 , 6 , 4 , 11 , 6 , 11 , 10 , 5 , 5 , 6 , 3 , 4 , 2 , 2 )

    v2 = ( 9 , 7 , 7 , 8 , 6 , 9 , 10 , 5 , 4 , 4 , 5 , 4 , 4 , 5 , 3 , 2 , 3 , 2 , 3 )

    v3 = ( 4 , 5 , 4 , 8 , 10 , 9 , 9 , 6 , 5 , 6 , 5 , 4 , 4 , 4 , 7 , 2 , 4 , 3 , 1 )

    v4 = ( 8 , 3 , 4 , 3 , 9 , 11 , 5 , 3 , 5 , 6 , 7 , 2 , 3 , 4 , 6 , 5 , 4 , 11 , 1 )

    The vectors v1,v2,v3,v4 are linearly independent.

    ANOVA: Results

    Source of Sum of d.f. Mean F

    Variation Squares Squares

    between 0.000 3 0.000 0.000

    error 512.7 72 7.121

    total 512.7 75

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    The probability of this result, assuming the null hypothesis, is 1.00 There no significance

    relationship in specific brand combination of hair care products and buying behavior of

    consumer

    THE FACTORS WHICH AFFECTS BRAND PREFERENCE OF A CUSTOMER IN

    HAIR CARE MARKETS

    S.NO FACTORS Weightage %

    1 Quality,

    3Error! Bookmark

    not defined.

    2 Contents,

    2

    3 Price,

    5

    4 Advertisements,

    4

    5 Packaging,

    5

    6 Fragrance,

    3

    7 Availability,

    3

    8 Consistency,

    3

    9 Suits the hair 8

    10 Promotional scheme 6

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    11 Display at the Shop,

    6

    12 Better shine,

    6

    13 Adds bounce & body,

    9

    14 More manageable, and

    4

    15 Relieves dryness

    3

    16 No side effect

    9

    17 Brand

    7

    18 Popularity

    6

    19 Dynamism

    3

    20 Emotional benefits

    5

    21 total 100 %

    Results- The above table reflect that the above factors effects the Brand Preference Of a

    Customer in Hair Care Markets and factor which effects more to consumer is Adds

    bounce & body, Suits the hair and Brand Popularity according to weightage given by

    consumer s by both GENDERS.

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    To know the impact of effectiveness of marketing strategies (Advertisement, promotional

    Schemes, celebrity Endorsement) on the brand preference of the consumer.

    Marketing strategies, in the present atmosphere of global competition, is a powerful social and

    economic force. Consumers look to it for information in respect of products, brands and

    Service that might help them in selection and to meet their material needs.

    Figure Table showing effectiveness of marketing strategies on the brand preference &

    CONSUMER weightage

    Marketing strategies Percentage (weighted)

    urban

    Percentage (weighted) Rural

    Advertising 23 19

    Promotional Schemes 48 39

    Celebrity Endorsement 29 42

    Total 100 100

    Marketing strategy attempts to persuade potential customers to purchase or consume a product

    or service. It is designed in such a way that it creates and reinforces brand image and brand

    loyalty. Thus, it plays a very important role in forming consumer buying behavior for hair care

    products. However, consumer have fiction and facts which cannot ignore. First we should talk

    about the facts and fictions then only we can measure the marketing strategy effectiveness on

    consumer buying behavior.

    Myths, FACTS AND CONSUMER SATISFACTION

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    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

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    The consumer feels that by using artificial hair care products, they will lose their hair. People

    like to use traditional products which they feel that they are free from chemicals. Grand parents

    and parents pressurize them to use what they have used before. 30% respondents have found

    that due to use of shampoo they have lost their hair. 22% agreeing that hair fall is not only due

    to use of shampoo, but also stress and food habits. Age group above 50 finds that modern hair

    products available in the market are responsible for hair fall and Ammonium In shampoo and

    color dye is harmful for hair. Another form of the side effect problem of Cowlicks. It appears

    when the growth direction of the hair forms a spiral pattern.

    Another problem comes due to Hair loss or baldness (technically known as alopecia is a loss

    of hair from the head or body. Baldness can refer to general hair loss or male pattern baldness

    specifically. Some types of baldness can be caused by alopecia areata, an autoimmune disorder.

    The extreme forms of alopecia areata are alopecia totalis, which involves the loss of all head

    hair, and alopecia Universalis, which involves the loss of all hair from the head and the body.

    Hair color creates allergy irritation or swelling of eye and head due to use of stronger dye

    People believe that dont colour your hair when you are pregnant. Baby absorb the chemicals

    indirectly and not safe for her . Its hard to return to your natural hair colour after dyeing it

    Washing your hair everyday will rob it of its natural oils

    Nothing lathered externally can nourish hair, or make it grow longer than it can. The oil coats

    each shaft of hair, but its only the oil that is shining and not your hair. So it doesnt mean that

    your hair is any healthier. In fact, oil tends to attract dust and dirt and becomes a breeding

    ground for infections. A shampoo and conditioner are better options. Of course, an oil massage

    cools you down and makes it to every girls/boy luxe needs. Oiling your hair for about 30 to

    45 minutes once a week along with a hot towel routine allows the essential ingredients of the

    oil to soak into the scalp. This not only relaxes you but may work to give you smoother, more

    manageable hair. All other claims belong to the trash.

    There is absolutely no correct schedule for shampooing your hair. Washing your mane is

    essential before it gets dirty! Otherwise, particles of grime could damage your hair when you

    comb it. Harsh products like soap can harm your hair but a good shampoo with conditioner will

    not only clean it, it will also improve the texture and shinehowever often you wash it. for

    instance, if you have oily hair, shampooing regularly is necessary to keep the scalp grime-free.

    The key here is to find the correct shampoo for your hair type. Expert hair stylist Dilshad

    Pastakia says, Shampoo is merely a cleanser and as long as its a mild one, you can shampoo

    everyday.

    . As you brush, you damage the hair shaft. Just brushing two to three times to detangle is the

    way to go. Start at the ends of the hair, holding the strands about halfway up to prevent tugging

    at the root and pulling out the hair. This method also prevents split ends. Excessive brushing

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    can put such stress on your hair that it splits, breaks or gets uprooted more easily. Excessive

    brushing also stimulates the sebaceous glands, which produce extra sebum or natural oil, and

    can make your hair lank and greasy. brushing your hair only helps to increase the blood

    circulation in your scalp. This in turn activates the sebaceous glands that produce sebum. So it

    is not the 100 strokes of the brush that helps hair remain healthy, but an activation of the

    glands. This activation can be achieved through less harsh methods such as a a massage and

    can give the same result as well as prevent your hair from

    There's no scientific evidence that shampoo will make your hair grow faster. For most people,

    hair grows about half an inch a month, and staying healthy will help your hair grow to its

    potential Keeping your hair clean, conditioned, and well-cut will help make the most of your

    locks, and if you want a bit more body, look for products that leave a coating on hair to give

    the impression of added thickness.

    Many people are plagued by flaky scalps in winter, when indoor air is especially dry.

    Seborrheic dermatitis (cradle cap in infants), sensitivity to yeast, diet deficiencies, and stress

    are also common causes of dandruff. And a fungus called malassezia, which we all have, flares

    up in some people to cause severe dandruff. If you have dandruff, see a dermatologist for

    accurate diagnosis and treatment, but don't worry. Whether you suffer from dandruff depends

    on a lot of different factors, but you can't "catch" dandruff from other people.

    Tight hats may damage your hair, but they won't make you go bald .

    Hair conditioners should use once in a week or twice in months. It can damage your hair.Its

    myths or facts .

    This is few myths, facts, which make psychological barriers in, hair product consumer

    satisfaction. After surveying company makes following criteria to know the marketing

    effectiveness.

    1) SALES

    2) MARKET SHARE

    3 )NET PROFITS

    Average success (sales +MARKET SHARE+NET PROFITS)

    Conclusion

    Hair care products association between specific brand combinations is not seen among

    respondents. Their buying behavior is totally depends on some factors which encourage them

  • International Journal of Research & Development in Technology and Management Science Kailash

    Volume - 21| Issue 2 | ISBN - 1-63102-446-9 | JUNE 2014 European Article Number [EAN] 9781631024467

    [email protected] | [email protected] | http://journal.rtmonline.in | http://www.ijrdtm.com

    Paper Id: IJRDTM 05303

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    to buy particular brands .marketing strategy works to some extent as there are myths and facts

    about the hair care products and buying behavior of the consumer .There are many brands of

    hair care products but people buy specific brands and change frequently due to new brands

    introduce in market. trial of a new product i.e. brand switching is often induced by heavy

    advertisements, recommendations of the retailers, neighbors or friends. It is seen that people

    are shifting to Ram Dev Patanjali products. The marketer has to concentrate more on the

    natural Hair care products as they are formed through natural ingredients instead of synthesized

    chemicals. Thus in that way these natural herbs help the hair by making it shiner, lighter and

    healthier. And also there is a need to communicate this message to the consumers. Sachet is

    more preferred as compared to bottles for the purpose of packaging of hair care products and

    increase the free gift distribution by making joint ventures among different brands of hair care

    product should be distributed.

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    Hill LE, Parton JW, Probst GS, Garriott ML. Mutagenicity evaluation of HC Blue No. 1 and HC Blue No. 2, II. Effect on the in vitro induction of unscheduled DNA synthesis

    in rat, mouse, rabbit, hamster, and monkey primary hepatocytes. Mutat Res.

    1990;241(2):145150.[PubMed]

    Palmer KA, Denunzio A, Green S. The mutagenic assay of some hair dye components, using the thymidine kinase locus of L5178Y mouse lymphoma cells. J Environ Pathol

    Toxicol. 1978 SepOct;;1(1):8791.[PubMed]

    Cosmetic Ingredient Review Expert Panel. Final report on the safety assessment of disperse Blue 7. Int J Toxicol. 2007;26(Suppl 2):6577.[PubMed]

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    Hinsz, V. B., Matz, D. C., & Patience, R. A. (2001) Does women's hair signal reproductive potential. Journal of Experimental Social Psychology, 37, 166-172.

    Jacob, C., Gueguen, N., Boulbry, G., & Ardicioni, R. (2009). Waitresses' Facial

    Cosmetics and Tipping: A Field Experiment. International Journal of Hospitality

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    Juni, S., & Roth, M. R. (1985). The influence of hair color on soliciting help. Social Behavior and Personality, 13, 11-19.

    Long, A. D., Mueller, J. C., Wyers, R., & Jones, B. (1996). Effects of gender and dress on helping behaviour. Psychological Reports, 78, 987-994.

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