06/10/2015

Atos PPMKnowledgeServices

Can you please allthe people all the time?

Lindsay Cooper, Head of PPMKnowledge Services

Peter Chase, ExecviewCommercial Director

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06/10/2015Lindsay Cooper

TrainingTools Methodology

Background

▶ The approach– PM Practitioners established best

practice from both organisations– Aligned to Prince2 and

APM PMBoK– Ditched the spreadsheets and

chose a tool▶ The timescale

– Continuous improvement approach – continues today

▶ Atos and Siemens came together in 2011▶ Complex challenge to merge two companies with

differing PM approaches whilst continuing to deliver to our customers

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06/10/2015Lindsay CooperKey stakeholders

Project Managers and their teamsCustomers

Senior Management

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06/10/2015Lindsay CooperATOS PM skills, methods, tools

and processes

PPM Professional Practice

1 – Starting up a Project

2 – Directing a Project

3 – Initiating a Project

4 – Controlling a Stage

5 – Managing Project Delivery

6 – Managing a Stage Boundary

7 – Closing a Project

Qualifications

Managing Successful Programmes (MSP)

Management of Risk (MoR)

PRINCE2

APM PMP / PMI PMP

APM Registered Project Professional

UK BMS based on Global Delivery Platform (GDP)

External Standards: APM, Prince2, PMI

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06/10/2015Lindsay Cooper

Increased efficiency

Improved risk management

Improved staff capability

Improvedstaff morale

Reductionof crises

Benefits – organisational view

Genuine continuous improvement

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06/10/2015Lindsay CooperBenefits – customer view

Increased efficiency – productive ‘Out of the Box’ approach

Increased collaboration

High level of control and resilience

Increased Trust

Common reporting with clarified ownership and visibility

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06/10/2015Lindsay Cooper

▶ Reduction of effort▶ Clarified roles and responsibilities▶ Supportive PMO with a conscience

Benefits – team view

Supporting team behaviours and heightened emotional intelligence

Improved capabilitiesand career focus

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06/10/2015Lindsay Cooper

Recognise mistakes

Lessons learned

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Observe what works

Document them

Share them

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3

4

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06/10/2015Lindsay CooperLesson 1 – be business focussed

▶ Listen to your business’s needs▶ Carefully cater for them in your method▶ Pick a tool which can faithfully model your method, not the other way around!▶ An off the shelf method/tool lets you concentrate on specific business and

client needs▶ Tailor according to size, complexity and risk

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06/10/2015Lindsay CooperLesson 1 – be business focussed

▶ Did you know……

Atos created the software that has been instrumental in scheduling the football fixtures for the 92 English Premier and Football League clubs

for over 20 years

Atos manages the ticket software for

Network Rail, processing 136 million

transactions a year

Over 1000 stations in UK that use our

customer information systems to deliver

real time train service information

to passengers

Atos supports the processing of over

one million electronic

prescriptions for NHS Scotland every week

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06/10/2015Lindsay CooperLesson 2 – hold it together

▶ Once set, stick rigidly to your standards

▶ Insist on adherence▶ Get high level

sponsorship▶ If you have new needs,

or need to change:– change the method

and tool – don’t introduce

exceptions– don’t let people opt

out of the process

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06/10/2015Lindsay CooperLesson 2 – hold it together

FinancialServices

Public Sector, Healthcare & Transport

Energy & Utilities

Manufacturing, Retail & Services

Telecom, Media& Technology

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06/10/2015Lindsay CooperLesson 3 – remember where the

value is

▶ Your PMs are the ones who are delivering▶ They really know what’s going on in your business▶ Get them involved▶ Help them:

– deliver their projects– develop their careers– please their customers

▶ Be careful not to ask too much of them

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06/10/2015Lindsay CooperLesson 3 – remember where the

value is

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06/10/2015Lindsay CooperLesson 4 – kiss then go on

a journey

▶ Train people in just the basics, gain minimum compliance and deliverthe essentials

▶ Make sure they start living the methodology and tools straightafter training

▶ Build on basic understanding with more baby steps later

▶ Focus later training on specific initiatives

▶ Refine and continuously improve

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06/10/2015Lindsay CooperLesson 4 – kiss then go on

a journey

▶ Basic training – methods and tools

Expand and adapt

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06/10/2015Lindsay Cooper

▶ Then what’s reported is real…▶ …not just what they choose to say on

a Friday afternoon▶ Managers quickly see how to help▶ Open communication becomes

a positive

Lesson 5 – make open communication a positive

▶ Encourage openness and clarityof reporting

▶ Establish clear guidance for yourRAG Status – consistency is key

▶ Use a tool that aids PM day-to-day productivity

Talk UnderstandListen

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06/10/2015Lindsay CooperLesson 5 – make open

communication a positive

KPI▶ Finance▶ Delivery & Technology▶ Legal & Compliance▶ Human Resources▶ Customer Relationship▶ Suppliers & Partners▶ Quality▶ Risk▶ PPM Director

Category Green Amber Red Cost Engagement forecast

to deliver within 10% of Current PBM margin and revenue (both £ and %), ie PBM plus approved Changes

Margin and Revenue revert to business case

Revised business case targets are formally agreed

Engagement not forecast to deliver within =>10% of current PBM margin and revenue (both £ and %) and within £100k of current PBM revenue forecasts

Engagement not forecast to deliver within =>20% of PBM margin and revenue (both £ and %) and within £100k of current PBM revenue forecasts

Sell- On/ Farming

Qualified (in Rainbow) sell on looks likely to be won

Qualified (in Rainbow) sell on now looks challenging to win

Qualified (in Rainbow) sell on now looks unlikely to be won

Reset Action Required

An Amber Cost cannot be reduced to Green until a new baseline or actions for cost reduction are agreed within Atos and the customer (where applicable)

If not agreed within 2 months status moves to Red and project is flagged on escalation.

A Red Cost cannot be reduced to Amber until a new baseline and actions to reduce or accept new costs are agreed with Atos Senior Management.

The Target is to agree a new baseline within 2 months.

If red for more than 2 months must be formally escalated due to lack of progress on rebaseline.

Once the baseline is approved, the RAG should be reset Amber or Green as applicable. Do not hold on Red.

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06/10/2015Lindsay CooperLesson 6 – foster local skills

and accountability

Federate knowledge and support

Produce lotsof guides

Use PMO toconnect with PMs

Nurture champions and create expert groups

Hold a weeklyonline clinic

Identify Capture

Share

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06/10/2015Lindsay CooperLesson 6 – foster local skills

and accountability

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06/10/2015Lindsay CooperLesson 7 – don’t re-invent

the wheel

▶ Use best practices: encourage membership of APM and access to specific interest groups

▶ Use best tech: buy an integrated tool that eliminates report production effort and professionalises your community

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06/10/2015Lindsay CooperLesson 7 – don’t re-invent

the wheel

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06/10/2015Lindsay CooperSo: can you please all the people

all the time?...

Project Managers and their teamsCustomers

Senior Management

06/10/2015

Thank you

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