Managing Risk AttitudeWorking with various stakeholders risk profiles

Frédéric Casagrande, PMPDirector, Program Management OfficeInteroute

Prague, June 10th 2008

Agenda• Introduction• The Project• The Recovery• The Risk Profiles Matrix• The Result• Q&A

Introduction• What simple tools can you use when

your company has no Project Risk Management capabilities?

• Corporate example: A company integration Project, where the PMO has been brought into half way through execution

The Project• A paneuropean telecommunication

provider has bought an ISP with hosting and security capabilities in October 2005

• Integration started as a « network & CRM migration », with a limited scope identified and no Project Manager assigned

The Project• People in charge of the integration

program were running one single big « status report meeting » on a regular basis, with *all* involved (and identified) stakeholders

• Stakeholders from all areas were pushing for the project to stop…

The Recovery• In July 2007, a PMO has been created

to improve Interoute’s maturity in Project and Program Management

• The PMO then started to get involved in the recovery of a large, complex, transformational program: the integration of the ISP…

The RecoveryThe PMO focused on the Stakeholders:

– Scope Definition & Clarification• 1.5 years after the launch…

– Breakdown of the communication• in smaller Groups

– Continuous Stakeholder Identification• Definition of Risk Profiles• Identification of all Stakeholders Risk

Profiles…

The Risk Profiles Matrix• Grading the Risk Profiles

– Highly Risk Averse (Red)– Moderately Risk Averse (Orange)– Moderately Risk Tolerant (Yellow)– Highly Risk Tolerant (Green)

The Risk Profiles Matrix• Assigning a Risk Profile to a

Stakeholder group:– You need to build a relevant

questionnaire– You need to spend time with your

stakeholders– You need to ensure both the

questionnaire, the matrix, and the classification evolve over time

The Risk Profiles Matrix• Mapping the Risk Profiles

– Assign a Risk Profile to each stakeholder group

– Develop a behaviour (more than « just a process ») for each Risk Profile

ALL RISK PROFILES NEED ATTENTIONSTAKEHOLDERS MAY CHANGE PROFILE

The Risk Profiles MatrixFinance Operations IT/IS Sales

Germany HighlyAverse

ModeratelyTolerant N/A Moderately

Averse

Netherlands ModeratelyAverse

ModeratelyTolerant N/A Moderately

Tolerant

CzechRepublic

ModeratelyAverse

HighlyTolerant

ModeratelyTolerant N/A

The Result• Stakeholders have recovered

confidence in the Project• The scope has been managed

properly• The Execution has continued• The Program has been closed in April

2008

Questions& Answers

Frédéric Casagrandefrederic@casagrande.lahttp://casagrande.blogs.com