COMMUNICATINGCOMMUNICATINGIN GROUPS & TEAMSIN GROUPS & TEAMS

HCOM-100HCOM-100Instructor Instructor

NameName

Communication Communication PrinciplesPrinciples

Understanding Group and Understanding Group and Team Communication Team Communication

PREVIEWPREVIEW

• Groups and Teams DefinedGroups and Teams Defined• Types of Groups and TeamsTypes of Groups and Teams• Group and Team DynamicsGroup and Team Dynamics• Group and Team Phases of Group and Team Phases of

DevelopmentDevelopment• Diversity in Groups and Teams: Diversity in Groups and Teams:

Adapting to DifferencesAdapting to Differences

Groups and Teams Groups and Teams DefinedDefined

• Communicating in Small GroupsCommunicating in Small Groups– Consists of small number of peopleConsists of small number of people– Common purposeCommon purpose– Sense of belongingSense of belonging– Members exert influence on others in the groupMembers exert influence on others in the group

• Small group communication Small group communication is the is the transactive process of creating meaning transactive process of creating meaning among 3 to 15 people who share a common among 3 to 15 people who share a common purpose, who feel a sense of belonging, purpose, who feel a sense of belonging, and who exert influence on each other.and who exert influence on each other.

Groups and Teams Groups and Teams DefinedDefined

• Communicating in Communicating in TeamsTeams– A A teamteam is a is a

coordinated group coordinated group of people organized of people organized to work together to to work together to achieve a specific, achieve a specific, common goal.common goal.

Groups & Teams DefinedGroups & Teams Defined

• Distinctions Between Groups and Distinctions Between Groups and TeamsTeams– Teams develop clearly defined Teams develop clearly defined

responsibilities for team membersresponsibilities for team members– Teams have clearly defined rules for Teams have clearly defined rules for

team operationteam operation– Teams develop clear goalsTeams develop clear goals– Teams develop a way of coordinating Teams develop a way of coordinating

their effortstheir efforts

Characteristics of Effective Characteristics of Effective Team MembersTeam Members

• ExperienceExperience• Problem-Problem-

Solving AbilitySolving Ability• OpennessOpenness• SupportivenessSupportiveness• Action Action

OrientedOriented• Positive Positive

Personal StylePersonal Style

Understanding Types of Understanding Types of Groups and TeamsGroups and Teams

• Primary GroupsPrimary Groups– Exist to fulfill the basic human need of Exist to fulfill the basic human need of

associating with othersassociating with others

• Study GroupStudy Group– Meet to learn new ideasMeet to learn new ideas

• Therapy GroupTherapy Group– Exist to provide treatment for the Exist to provide treatment for the

personal problems that group members personal problems that group members havehave

Understanding Types of Understanding Types of Groups & TeamsGroups & Teams

• Problem Solving GroupsProblem Solving Groups– Exist to resolve an issue or overcome an Exist to resolve an issue or overcome an

unsatisfactory situation or obstacle to unsatisfactory situation or obstacle to achieve a goalachieve a goal

• Focus GroupFocus Group– Small groups of people who are asked to Small groups of people who are asked to

discuss a particular topic or issuediscuss a particular topic or issue

• Social GroupsSocial Groups– Exist just for the joy of socializing with Exist just for the joy of socializing with

othersothers

Understanding Group and Understanding Group and Team DynamicsTeam Dynamics

• RolesRoles– Consistent ways Consistent ways

you communicate you communicate with others in a with others in a groupgroup

• Types of RolesTypes of Roles– TaskTask– SocialSocial– IndividualIndividual

Understanding Group & Understanding Group & Team DynamicsTeam Dynamics• RulesRules

– Team ground rulesTeam ground rules

• NormsNorms– Standards that determine what is appropriate Standards that determine what is appropriate

and inappropriate behavior in a groupand inappropriate behavior in a group

• StatusStatus– An individual’s importance and prestigeAn individual’s importance and prestige

Understanding Group and Understanding Group and Team DynamicsTeam Dynamics

• PowerPower– The ability to influence others’ behaviorThe ability to influence others’ behavior

• Types of PowerTypes of Power– Legitimate (respect for position)Legitimate (respect for position)– Referent (based on attraction)Referent (based on attraction)– Expert (influence from a person’s Expert (influence from a person’s

knowledge)knowledge)– Reward (ability to satisfy needs)Reward (ability to satisfy needs)– Coercive (sanctions and punishment)Coercive (sanctions and punishment)

Understanding Group and Understanding Group and Team DynamicsTeam Dynamics

• CohesivenessCohesiveness– Degree of Degree of

attraction that attraction that members of a members of a group feel toward group feel toward one another and one another and the group.the group.

Understanding Group & Understanding Group & Team DynamicsTeam Dynamics

• Communication interaction patternsCommunication interaction patterns– A pattern of communication that A pattern of communication that

identifies the frequency of who talks to identifies the frequency of who talks to whomwhom

• Networks of CommunicationNetworks of Communication– All-channelAll-channel– ChainChain– wheelwheel

Understanding Group & Understanding Group & Team DynamicsTeam Dynamics

• All-Channel NetworkAll-Channel Network– Everyone talks to everyone elseEveryone talks to everyone else

Understanding Group and Understanding Group and Team DynamicsTeam Dynamics

• Chain NetworkChain Network– People convey a message through one person People convey a message through one person

at a timeat a time

Understanding Group and Understanding Group and Team DynamicsTeam Dynamics

• Wheel NetworkWheel Network– One person receives most of the One person receives most of the

messagesmessages

Understanding Group and Understanding Group and Team Phases of Team Phases of

DevelopmentDevelopment• OrientationOrientation

– Primary tensionPrimary tension

• ConflictConflict– Secondary tensionSecondary tension

• EmergenceEmergence– Conflict is reducedConflict is reduced

• ReinforcementReinforcement– Group develops sense Group develops sense

of “we”of “we”

• Process nature of Process nature of group phasesgroup phases

Understanding Diversity in Understanding Diversity in Groups and TeamsGroups and Teams

• Differences in Working Collectively Differences in Working Collectively or Individuallyor Individually– Individualism and collectivismIndividualism and collectivism

• Differences in the Use of TimeDifferences in the Use of Time– Monochronic/polychronicMonochronic/polychronic

• Difference in Use of Personal SpaceDifference in Use of Personal Space– High-contact/low-contactHigh-contact/low-contact

What questions do you What questions do you have?have?

Homework:Homework:1.) Reading?1.) Reading?

2.) Turn in 2.) Turn in assignments?assignments?